Company Description
It all started with an idea at Block in 2013. Initially built to take the pain out of peer-to-peer payments, Cash App has gone from a simple product with a single purpose to a dynamic ecosystem, developing unique financial products, including Afterpay/Clearpay, to provide a better way to send, spend, invest, borrow and save to our 47 million monthly active customers. We want to redefine the world’s relationship with money to make it more relatable, instantly available, and universally accessible.
Today, Cash App has thousands of employees working globally across office and remote locations, with a culture geared toward innovation, collaboration and impact. We’ve been a distributed team since day one, and many of our roles can be done remotely from the countries where Cash App operates. No matter the location, we tailor our experience to ensure our employees are creative, productive, and happy.
Check out our locations, benefits, and more at cash.app/careers.
Job Description
Cash App is seeking a Behavioral Insights Fraud Analyst to join our dynamic Behavioral Insights Team. A Behavioral Insights Fraud Analyst leverages natural analytical and problem-solving skills to analyze large structured and unstructured data sets to identify trends, anomalies, and inauthentic behaviors across Cash App accounts and products. This position relies on decisions made independently, with high precision and attention to detail.
This position will often collaborate with teammates, as well as work with many organizations within the business, such as Data Science, Machine Learning Modeling, Engineering, Product, Business Operations, Risk Operations, Compliance, and more. You will help drive innovation and influence Cash App’s fraud roadmap, programs, and processes.
The ideal candidate possesses exceptional analytical and communication skills. They must also enjoy ambiguous problem-solving and have strong self-motivation skills. This role requires a bias toward taking action in a fast-paced and dynamic environment.
You Will
Become an expert on customer behaviors and authentic and inauthentic activity within Cash App’s ecosystem
Master the Identity domain of risk-adjacent behaviors and how your domain affects Cash App
Learn to investigate and analyze complex data sets to resolve business challenges, identify opportunities for improvement, and provide insights and solutions
Leverage industry experience and expertise to analyze existing risks within product offerings that require a high level of attention to detail
Partner with internal business teams to identify and confirm emerging fraud trends and potential customer impact due to risk controls, both ahead of product launches and in an ongoing capacity
Respond promptly to internal business partners and exercise exceptional communication skills to optimize each contact
Must be able to take initiative, plan, organize and prioritize projects with overlapping deadlines competently; work independently and help others; must be highly motivated and detail-oriented
Foster a culture of professionalism, accountability, collaboration, speed, innovation, excellence, and a fun work environment while continuously elevating the quality and caliber of our risk controls
Other responsibilities as assigned
Qualifications
3+ years experience in risk and/or fraud detection in financial services or technology with an emphasis on KYC/CIP/onboarding processes.
Experience working with machine learning teams
Superior writing and editing skills, with the ability to produce copy requiring minimal rework; technical or procedural writing experience a plus
Experience working with teams across countries and time zones
Ability to synthesize information and make clear, concise recommendations on a course of action
Flexibility to adapt and able to manage multiple assignments while working independently
Even Better
Bachelor’s Degree in Finance, Accounting, Mathematics, Economics, Computer Science, Information Management or Statistics
Certified Fraud Examiner, ACAMS, or similar accreditation
SQL experience
Additional Information
Block takes a market-based approach to pay, and pay may vary depending on your location. U.S. locations are categorized into one of four zones based on a cost of labor index for that geographic area. The successful candidate’s starting pay will be determined based on the candidate’s work location and may be may be modified in the future.
Zone A: USD $109,600
Zone B: USD $101,900
Zone C: USD $93,200
Zone D: USD $82,300
To find a location’s zone designation, please refer to this resource. If a location of interest is not listed, please speak with a recruiter for additional information.
Full-time employee benefits include the following:
Healthcare coverage (Medical, Vision and Dental insurance)
Health Savings Account and Flexible Spending Account
Retirement Plans including company match
Employee Stock Purchase Program
Wellness programs, including access to mental health, 1:1 financial planners, and a monthly wellness allowance
Paid parental and caregiving leave
Paid time off (including 12 paid holidays)
Paid sick leave (1 hour per 26 hours worked (max 80 hours per calendar year to the extent legally permissible) for non-exempt employees and covered by our Flexible Time Off policy for exempt employees)
Learning and Development resources
Paid Life insurance, AD&D, and disability benefits
Additional Perks such as WFH reimbursements and free access to caregiving, legal, and discounted resources
These benefits are further detailed in Block’s policies. This role is also eligible to participate in Block’s equity plan subject to the terms of the applicable plans and policies, and may be eligible for a sign-on bonus. Sales roles may be eligible to participate in a commission plan subject to the terms of the applicable plans and policies. Pay and benefits are subject to change at any time, consistent with the terms of any applicable compensation or benefit plans.
