by twochickswithasidehustle | Sep 6, 2024 | Uncategorized
Description
NoGigiddy, a leading company in the on demand staffing and recruiting industry, is seeking a dedicated and passionate Chat Support Agent to join our remote team. In this role, you will play a vital role in ensuring a positive gig worker experience by providing top-notch customer support through our chat system. With our innovative platform connecting gig workers to various staffing local businesses, you will have the opportunity to make a real impact in revolutionizing the gig staffing industry.
At NoGigiddy, we prioritize our gig workers and aim to promote flexibility and convenience. Our dedication to improving the gig worker experience sets us apart, as we constantly explore new ways to create even more earning opportunities for gig workers. By joining our GigSquad, you will be part of a team that values your contribution and offers various paths for growth and development.
Responsibilities
- Respond promptly to gig workers’ inquiries and provide accurate and helpful information through our chat support system.
- Address and resolve gig workers’ concerns, issues, or complaints with empathy and professionalism.
- Collaborate with other team members to ensure a seamless and efficient chat support experience for gig workers.
- Stay up-to-date with the features and functionalities of the NoGigiddy platform and our partner staffing apps.
- Assist gig workers in navigating the NoGigiddy platform and troubleshoot any technical issues they may encounter.
- Actively promote the benefits and features of NoGigiddy to gig workers to encourage engagement and participation.
- Document and escalate complex or unresolved queries to the appropriate departments for further assistance.
Requirements
- Proven experience as a customer support agent or similar role, preferably in the gig economy or staffing industry.
- Excellent written and verbal communication skills, with the ability to communicate clearly and concisely.
- Strong multitasking and problem-solving skills, with the ability to navigate between multiple chat conversations efficiently.
- Empathetic and customer-oriented mindset, with a genuine desire to help gig workers succeed.
- Proficient computer skills, including the ability to navigate software applications and work with chat support tools.
- Ability to work independently and remotely while maintaining a high level of productivity and focus.
- Flexibility to work during peak hours, including evenings and weekends, to provide support as needed.
by twochickswithasidehustle | Sep 6, 2024 | Uncategorized
locationsRemote, QuebecRemote, Canadatime typeFull timeposted onPosted 3 Days Agojob requisition idR2419719
Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!
What you will be doing
PRIMARY DUTIES AND RESPONSIBILITIES:
- Create and maintain patient records in the CRM by ensuring information documented are accurate and updated regularly
- Execute administrative tasks critical to the progression of patients through the Program
- Ensure data integrity
- Act as a liaise between other members of the team
- Handling faxes (incoming/outgoing) accordingly and timely
- Organize work schedule to complement working hours in multiple time zones
- Labeling and attaching documents to the CRM
- Ability to cover various shifts
- Ad hoc duties as assigned
What your background should look like
EXPERIENCE AND EDUCATIONAL REQUIREMENTS:
- Excellent computer skills
- Minimum 2 years experience in a similar administrative or data entry role
- Experience with the SalesForce software (or experience with a CRM system) an asset
- Experience with the faxing software (MyFax or Right Fax) an asset
- High School Diploma or Post Secondary schooling preferred
- Technical vocational training or equivalent combination of experience and education
- 2 years directly related experience
MINIMUM SKILLS, KNOWLEDGE AND ABILITY REQUIREMENTS:
- Knowledge of medical terminology an asset
- Ability to work autonomously
- Ability to provide assistance to team members during periods of increased workload
- Ability to recognize and question abnormal data and escalate if need be
- Ability to foresee and adjust scheduling and adjust workload
- Strong analytical skills
- Effective interpersonal and leadership skills
- Effective organizational skills; attention to detail
- Ability to consistently meet deadlines ;Time management skills and ability to prioritize tasks
- Excellent problem-solving skills; ability to resolve issues effectively and efficiently
- Knowledge of Microsoft Word, Excel, PowerPoint and other Office Programs
- Ability to communicate effectively in English and French (oral and written) for the Quebec and New Brunswick provinces
The successful candidate may have daily contacts with unilingual English-speaking customers, patients or peers from cross-functional teams.
What Cencora offers
We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members’ ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave.
To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more.
Schedule
Full time
Affiliated Companies:
Affiliated Companies: Innomar Strategies
Equal Employment Opportunity
Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.
The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.
Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email [email protected]. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned
Accessibility Policy
Cencora is committed to fair and accessible employment practices. When requested, Cencora will accommodate people with disabilities during the recruitment, assessment and hiring processes and during employment.
Salary Range*
Prince Edward Island: $33,600 CAD – 49,830 British Columbia: $37,100 CAD – 55,110
by twochickswithasidehustle | Sep 6, 2024 | Uncategorized
Transaction Processor-Remote
This position plays a key role in Coldwell Banker’s Agent Services organization by uploading residential real estate documents and managing transactions related to new home listings generated by the Coldwell Banker branch office network. A Transaction Processor works as part of the team that facilitates the accurate and timely transfer of data and information into our centralized operating system.
This role is 100% remote. You will work from home and must have stable internet bandwidth. You will be provided a laptop and other technology equipment from the company and you will be expected to provide a distraction free workspace at home.
A Transaction Processor:
Must be able to work overtime as needed, especially at the end of the month and during peak seasons.
Will be able to work holidays when business need requires (additional compensation provided).
Will understand that in the end and beginning of a month is a busy financial closing time and PTO will be limited.
Responsibilities include:
Review, and upload documentation for proper recording/placement in the system.
Manage the intake and organization of new transactions in our operating system.
Complete change or correction requests from the branch offices in a timely manner based on set expectations.
Meet and/ or exceed metric expectations set on production time and provided after new hire ramp up.
Provides superior customer support to our sales Agents and branch office staff by responding to questions and requests; effectively escalates issues as required.
Additional duties as required by business need.
Qualifications:
Associates degree or equivalent work experience; Bachelor’s degree a plus.
Real Estate/Mortgage industry experience a plus.
Proficient in Microsoft Office PC applications including, but not limited to: Outlook, TEAMS, Word and Excel. Ability to utilize in-house core operating systems.
Demonstrated ability to provide internal and external customer service.
Strong written and oral communication skills required.
Ability to collaborate well with others while managing assigned priorities independently.
Excellent organizational skills, attention to detail, and follow-up skills required to drive execution with speed and accuracy.
Must be comfortable working to meet daily goals and targets.
About Us
Our Brokerage Group is one of the nation’s largest owners and operators of residential real estate brokerages, with offices in more than 50 of the 100 largest metropolitan areas in the United States. Our approximately 675 owned and operated brokerage offices and approximately 56,000 independent sales agents come from our leading brands including Coldwell Banker®, Sotheby’s International Realty®, and The Corcoran Group®, as well as our robust commercial real estate operation within Coldwell Banker Commercial®.
Anywhere Real Estate Inc. (NYSE: HOUS) is on a mission to empower everyone’s next move. Home to some of the most recognized brands in real estate Better Homes and Gardens® Real Estate, Century 21®, Coldwell Banker®, Coldwell Banker Commercial®, Corcoran®, ERA®, and Sotheby’s International Realty®
The Anywhere portfolio includes franchise and brokerage operations as well as national title, settlement, and relocation companies and nationally scaled mortgage origination and underwriting joint ventures. Supporting approximately 1.5 million home transactions in 2021, Anywhere is focused on simplifying, digitizing and integrating the real estate transaction for all consumers, no matter where they may be in their home buying and selling journey. With innovative products and technology, Anywhere fuels the productivity of its approximately 196,200 independent sales agents in the US and approximately 136,400 independent sales agents in 118 other countries and territories.
At Anywhere Real Estate, diversity fuels success – for our company, for our employees, and for our industry. We strive to be a top destination for diverse talent, committed to creating a culture of belonging that empowers everyone’s next move. We pursue talent – strategic thinkers who are eager to always find a better way, relentlessly focus on talent, obsess about growth, and achieve exceptional results. We value diversity – respecting backgrounds, cultures, perspectives, and beliefs. We develop our diverse talent base – through increasing representation in executive key leadership roles with actions including mentorship programs and partnerships with real estate associations that promote diversity and inclusion. Read more about our company’s diversity, equity, and inclusion efforts in our annual Corporate Social Responsibility Report.
You’ll find our commitment to diversity reflected in our achievements:
- Recognized as one of the World’s Most Ethical Companies since 2011.
- Anywhere has also been designated a Great Place to Work since 2019.
- Recognized by Fortune as one of America’s Most Innovative Companies.
- Honored by Forbes as one of the World’s Best Employers for Diversity and Top Female Friendly Companies.
With a diverse employee population, we know we will succeed together and move real estate to what’s next. We hope you’ll join us.
by twochickswithasidehustle | Sep 6, 2024 | Uncategorized
Description
Primary contact for store teams and Loss Prevention teams as it relates to fraud activity and significant events. You will be responsible for but not limited to providing support to field loss prevention associates along with other store teams, developing cases with local Law Enforcement to resolve Organized Retail Crime, answering incoming associate calls to assist with shoplifting apprehensions or significant event, researching fraudulent activity, advising partners on fraud patterns and behaviors, and analyzing data and summarizing results.
ACCOUNTABILITIES
- Assist stores, both Loss Prevention and Store Management, with CCTV surveillance and apprehension of suspected shoplifters
- Review and disposition events which could negatively impact overall business, i.e. weather, fires, and other significant events
- Subject matter expert surrounding shoplifter behaviors and Kohl’s apprehension guidelines
- Guide store associates in proper actions regarding potential fraud or loss
- Independently identify incidents of associate fraud and theft activity thru data analyst and other investigative sources
- Answer calls from alarm monitoring center and making appropriate decisions on alarm disposition
- Handling incoming store calls for suspected credit card fraud
- Making follow up calls to potential credit card fraud victims
- Assess shoplifting patterns and techniques to identify organized retail crime activity
- Work closing with a multitude of law enforcement agencies
- Active monitoring of at risk store locations
- Develop and follow up on BOLO alerts
- Provide updated information related to store closings
- Communicate effectively verbally and written with leadership and store teams
QUALIFICATIONS
REQUIRED:
- High School diploma or equivalent
- Assertive and persuasive
- Extreme multi tasker
- Attention to detail
- Quick decision maker
PREFERRED:
- Experience in shoplifting apprehensions, fraud investigations and retail store operations
- Working knowledge of Microsoft and Google applications
- Ability to analyze data and summarize results
- Prior retail loss Prevention experience
SPECIAL REQUIREMENTS
- Ability to work a flexible schedule to include nights and weekends as needed
by twochickswithasidehustle | Sep 5, 2024 | Uncategorized
Company Description
It all started with an idea at Block in 2013. Initially built to take the pain out of peer-to-peer payments, Cash App has gone from a simple product with a single purpose to a dynamic ecosystem, developing unique financial products, including Afterpay/Clearpay, to provide a better way to send, spend, invest, borrow and save to our 47 million monthly active customers. We want to redefine the world’s relationship with money to make it more relatable, instantly available, and universally accessible.
Today, Cash App has thousands of employees working globally across office and remote locations, with a culture geared toward innovation, collaboration and impact. We’ve been a distributed team since day one, and many of our roles can be done remotely from the countries where Cash App operates. No matter the location, we tailor our experience to ensure our employees are creative, productive, and happy.
Check out our locations, benefits, and more at cash.app/careers.
Job Description
We are looking for a passionate and curious Fraud Specialist to join our team. As a Fraud Specialist you will be identifying and reviewing suspicious activity that has been flagged by internal tooling or through customer escalations. You will use investigation and analytical skills to take appropriate action and escalate emerging trends.
You Will:
- Review and action accounts in accordance with company policies and procedures.
- Investigate, monitor and escalate potential high risk and/or fraudulent activity related to customers’ accounts or transactional activity.
- Manage and respond to incoming claims in customer-impacting queues, in compliance with operational and regulatory obligations.
- Demonstrate strong attention to detail to ensure each case is clearly and accurately documented for future reference.
- Efficiently manage multiple issues at a time and maintain case closure Service Level Agreements within specified time frames to minimize revenue losses.
- Foster a culture of accountability, collaboration, speed, innovation, excellence and a fun work environment while continuously elevating the quality and caliber of our controls.
- Drives for Results by maintaining and meeting KPIs in productivity and quality assurance
- Maintains accountability and awareness of key process changes, system changes, organization, governance structures and their broader impacts
- Account Access, Identity, and Controls (AIC)
- Review customer accounts to look for risk indicators and take appropriate action to mitigate loss, minimize risk and exposure, while protecting the Cash App ecosystem according to company policies.
- Utilize internal tools and account data to confidently decision cases with little to no customer information or input provided
- Detect and Surface new patterns, trends, red flags, or risky behaviors to BIT and Data Science for machine learning model creation and maintenance.
- Surface and escalate Terms of Service violations, abuse, coercion, illegal activity, and exploitation appropriately to partner teams.
Qualifications
You have:
- Experience:
- Required: Minimum 1 – 2 years of experience in a fraud or prevention role
- Preferred: Minimum 1 – 2 years experience in the financial tech industry
- Internal Experience:
- Required: Minimum 1 – 2 years experience at Cash App
- Preferred: Minimum 1 – 2 years experience in the financial services industry
- Skill Set & Knowledgebase:
- Moderate knowledge of banking policies, procedures and governmental regulations
- Must possess basic knowledge of a core banking system as well as the bank policies and procedures related to laws and regulations.
- Background in making data driven decisions and managing cases in a Customer Relationship Management (CRM) tool.
- Ability to utilize internal tooling for account based reviews.
- Understanding of transaction monitoring and risk related behaviors through customer transactions.
Additional Information
Block takes a market-based approach to pay, and pay may vary depending on your location. U.S. locations are categorized into one of four zones based on a cost of labor index for that geographic area. The successful candidate’s starting pay will be determined based on the candidate’s work location and may be modified in the future.
Zone A: USD $29.60
Zone B: USD $27.48
Zone C: USD $23.93
Zone D: USD $22.15
In addition to the regular hourly rates listed above, this role may be eligible for a shift differential for employees who are scheduled to work weekend (Saturday/Sunday) shifts.
To find a location’s zone designation, please refer to this resource. If a location of interest is not listed, please speak with a recruiter for additional information.
Full-time employee benefits include the following:
- Healthcare coverage (Medical, Vision and Dental insurance)
- Health Savings Account and Flexible Spending Account
- Retirement Plans including company match
- Employee Stock Purchase Program
- Wellness programs, including access to mental health, 1:1 financial planners, and a monthly wellness allowance
- Paid parental and caregiving leave
- Paid time off (including 12 paid holidays)
- Paid sick leave (1 hour per 26 hours worked (max 80 hours per calendar year to the extent legally permissible) for non-exempt employees and covered by our Flexible Time Off policy for exempt employees)
- Learning and Development resources
- Paid Life insurance, AD&D, and disability benefits
These benefits are further detailed in Block’s policies. This role is also eligible to participate in Block’s equity plan subject to the terms of the applicable plans and policies, and may be eligible for a sign-on bonus. Sales roles may be eligible to participate in a commission plan subject to the terms of the applicable plans and policies. Pay and benefits are subject to change at any time, consistent with the terms of any applicable compensation or benefit plans.
United States and Canada EEOC Statement
We’re working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is a proud equal opportunity employer. We work hard to evaluate all employees and job applicants consistently, without regard to race, color, religion, gender, national origin, age, disability, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class.
We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we’re doing to build a workplace that is fair and square? Check out our I+D page.
Additionally, we consider qualified applicants with criminal histories for employment on our team, and always assess candidates on an individualized basis.
While there is no specific deadline to apply for this role, on average, U.S. open roles are posted for 70 days before being filled by a successful candidate.
Block, Inc. (NYSE: SQ) is a global technology company with a focus on financial services. Made up of Square, Cash App, Spiral, TIDAL, and TBD, we build tools to help more people access the economy. Square helps sellers run and grow their businesses with its integrated ecosystem of commerce solutions, business software, and banking services. With Cash App, anyone can easily send, spend, or invest their money in stocks or Bitcoin. Spiral (formerly Square Crypto) builds and funds free, open-source Bitcoin projects. Artists use TIDAL to help them succeed as entrepreneurs and connect more deeply with fans. TBD is building an open developer platform to make it easier to access Bitcoin and other blockchain technologies without having to go through an institution.
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