Content Moderation – Leads – Gaming Company

REMOTE /CAREERS – SERVICES MANAGEMENT /PART TIME/FULL TIME
ModSquad has partnered with multiple top tier brands/clients across the globe and we need the best of the best in Content Moderation!

Do you have a Content Moderation background?
Do you enjoy work-from-home and flexible schedules?
ModSquad is seeking Mod Contractors to join our network!

If you want the chance to work gigs on the coolest of client projects…then ModSquad is the place for you!! Our clients are strictly Top Tier whose product offerings and services are hip, contemporary, and very current. You will instantly know who they are and very likely use them yourselves. Their customers expect the best service and support and that’s where we come in.

Our Mods bring super skills, a positive attitude, and a great vibe to project work everyday. Mods assist and guide customers to the right answers, solve concerns and are the GPS for customers to understand and optimize the best use of a client’s product or services. Project gigs available now and more are on the horizon.

Leads will be moderating chat for multiple titles as well as reviewing escalations from Tier 1 and Tier 2, deciding whether they should be escalated to the client, and communicating with the client to send those (sometimes includes calling them).

EXTREMELY IMPORTANT:
This project deals with potentially extreme content, with the potential for both images and text to be highly offensive. Moderators will need to be able to withstand hours of sorting through harsh language, vulgarity, hate speech, and sexual content. While we do have a program in place to minimize this impact, it is the core functionality of the project.

Project Hours (All Times Pacific):
24/7 with leads needed for overnights and weekends

Especially Seeking Availability:
Mondays – 12 am – 2 am, 6 am – 7 am, 4 pm – 9 pm
Tuesdays – 12am – 4 am, 6 am – 7 am, 4 pm – 9 pm
Wednesdays – 12 am – 4 am, 6am – 7 am, 4 pm – 9 pm
Thursdays – 12am – 2 am, 6 am – 7 am, 4 pm – 9 pm
Fridays – 12 am – 7 am, 4 pm – 9 pm
Saturdays – 12 pm – 2 pm, 3 pm – 4 pm, 8 pm – 9 pm
Sundays – 12 am – 3 am, 3 pm – 4 pm, 8 pm – 9 pm

Hourly Rate:
To be discussed in the interview phase

Commitment:
90 days (as needed)

What We Are Looking For:
Previous moderation experience and comfort discerning the urgency of several different types of escalations
A good understanding of card games, MOBAs, and online gaming, in general, to be able to grasp the context of the content being reviewed
A professional demeanor especially when speaking to the client
Experience with Gaming is a huge bonus!
Experience with Zendesk is a huge bonus!
WorkSpace Requirements:
Dedicated laptop or desktop computer with Windows 10 or above
Willingness to install MSQ security software and 2FA app on the phone
What’s In It For You:
The potential to work with some of the coolest clients around the world like the NFL, Vimeo, and Topps!
Flexible self-scheduling
Access to ‘Hot Gigs’ postings exclusive to the Mod Network
Work from home
Competitive hourly rate – Discussed during your first interview
Paid orientation
PRO TIP: Take your time and make sure you do a thorough job in completing your application. Your responses should be grammatically correct and comprehensive. This will greatly increase the probability of scoring an interview!

APPLY HERE

Data Entry & Admin

The Kupongo Chrome extension lets users gain access to coupon and voucher codes without the hassle of searching for them. The add-on displays coupons and voucher codes when visiting a website if any are available.

Most of your work will be related to the Kupongo extension and will usually be adding of coupon codes, vouchers, and other helpful information for our users.

Training will be provided

You will ensure that the obtained data like coupon codes have been verified for any deficiencies and errors, and report errors found to the relevant parties. The ideal applicant will be a great addition as well as a team player, results-driven, and determined to meet deadlines.

Responsibilities and functions

  • Rectify data duplicates, errors, and mismatched data.
  • Collect coupon codes, vouchers, and other helpful information for our users
  • Escalate complicated problems, data deficiencies, and incomplete data to the team supervisor.
  • Always maintain the confidentiality of users and account records.
  • Ensure data and files are easy to track through arranging and sorting completed work.
  • Always ensure that all work is backed up and filed.

Competencies and skills

  • Be diligent and tenacious.
  • Be a positive addition to the team and be driven by success.
  • Always maintain the highest level of accuracy while multi-tasking.
  • Remain focussed in a highly pressured environment.
  • Adhere to and meet deadlines.

APPLY HERE

Data Entry Specialist, Hours of Service (Remote Work Opportunity)

Job Title: Data Entry Specialist, Hours of Service (Remote Work Opportunity)

Department: Hours of Service

Reports to: Operations Managers

FLSA Status: Non-Exempt

Company Information: DISA Global Solutions is an industry-leading safety and compliance solutions provider. These include drug and alcohol testing, background screening, occupational health screening, transportation compliance, and more. DISA has been servicing customers across the U.S. and Canada since 1986 and employs more than 800 team members across 30 locations.

Our entire team is committed to high quality and customer service excellence. When you join the DISA family, you join an industry leader that more than 27% of fortune 500 companies use. With a rich history of IT innovation, DISA has developed some of the most advanced platforms in our industry. These platforms support more than 40,000 customers and complete more than 6 million orders each year.

DISA offers a collaborative and team-oriented culture with monthly appreciation events, as well as competitive pay, a robust benefits package, and an exciting place to work. Our internal learning and development team also provides the resources for employees to engage in continuing education and training, paving the way for numerous opportunities for career advancement.

Responsibilities/Job Duties:

Average % of time split among daily duties
Responsibility

75% – Download files from the FileZilla file-sharing program. Convert downloaded files to PDF logs using Adobe Acrobat and InfranView software. Audit PDF logs to verify accuracy, auditing for errors, inaccuracies and falsifications.

10% – Represent the company with a positive attitude and demeanor. Stay current on all DISA/MPCS policies, procedures and practices. Follow Federal and State regulations. Assist in client correspondence, emails, chats and phone calls.

10% – Return inaccurate PDF logs to clients for correction and to ensure compliance, when necessary. QA of audited logs

5% – Overseeing inventory and shipments of logs. Back up completed logs (i.e., images and information) to the MPCS backup database (aka data-dump).

Qualifications required:

• Intermediate skill level in Microsoft Office Suite

• Attention to detail and accuracy

• Solid working knowledge of Adobe Acrobat Writer, Microsoft Office and Filemaker

• Ability to use the internet as a research tool, when required.

• Excellent customer service skills

• Excellent verbal & written communication skills

• Detail oriented

• Excellent punctuality

Qualifications desired:

None

Education Required:

None

Travel: None

APPLY HERE

Data Entry Specialist

Sorenson Insurance

We are looking for a team player who strives to achieve success for both the company and the client, and who has confidence in being able to solve problems and self-manage whenever possible. As our Data Entry Specialist, you will be managing incoming policy documents, endorsement requests, and filing into our electronic filing system. This position is foundation to the success of our business, as you maintain policy file accuracy. This position does have a remote option within the state of California.

Responsibilities

  • Managing email for policy documents & new coverage requests
  • Using electronic filing systems to update policy files
  • Downloading policy documents & reviewing them for accuracy
  • Inputing policy information into our database
  • Conducting initial research for new policy requests

Qualifications

  • Strong desire to learn and passion for growth
  • Working independently as well as in a team
  • Familiar with Mac operating system
  • Experience with online form entry & PDF editing
  • Clear and professional communication, verbal and written
  • Strong problem-solving skills & adept at online research
  • Fluent in English

Compensation

$18 – $19 hourly

APPLY HERE

Transaction Processing Associate I

Job Description
About Conduent
Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments – creating exceptional outcomes for our clients and the millions of people who count on them.

You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

Job Description
Job Track Description:

Performs business support or technical work, using data organizing and coordination skills.
Performs tasks based on established procedures.
In some areas, requires vocational training, certifications, licensures, or equivalent experience.
General Profile

Ability to perform analytical and operational processes.
Entry-level position with limited requirements for licenses, training, and certifications.
Applies experience and skills to complete assigned work.
Works within established procedures and practices.
Works with a close degree of supervision.
Functional Knowledge

Has basic skills in a range of processes, procedures and systems.
Business Expertise

Understanding of how best teams integrate and work together to achieve company goals.
Impacts a team, by example, through the quality service and information provided.
Follows standardized procedures and practices.
Receives close supervision and guidance.
For consistency, methods and tasks are described in detail.
Leadership

Has no supervisory responsibilities.
Problem Solving

Ability to problem solve, self-guided.
Has limited opportunity to exercise discretion.
Interpersonal Skills

Exchanges information and ideas effectively.
Responsibility Statements

Receives, processes, and ensures document classification are completed and transmitted to clients.
May require outbound correspondence from the client to be processed.
Receives documents from both electronic and hard copy forms for processing.
Sorts, images, documents, files, and archives by form type.
Identifies documents and their purpose; creating a database of information.
Classifies documents based on contract requirements.
Captures information based on client requirements.
Verifies data from automated data extraction tools.
Ensures transmission of processed data to the appropriate next level.
Performs other duties as assigned.
Complies with all policies and standards.

APPLY HERE