Quality Analyst

remote typeFully RemotelocationsWork@Home USAtime typeFull timeposted onPosted 30+ Days Agojob requisition idREQ-026666

Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patient experience through service offerings for clinical, case management, member engagement, provider solutions, payment integrity, claims cost containment, and analytics. Sagility has more than 25,000 employees across 5 countries.

The purpose of this role is to promote excellent call quality, contact handling and documentation by providing an additional consistent monitoring measurement.

Job title:

Quality Analyst

Job Description:

Education:

High School Graduate is required

Experience:

Min 1-2 years of experience in a call center managing the inbound calls (same experience needed in Claims process in case of back office)

Mandatory Skills:

  • Must be good in coaching skills (for coaching the CSR based on their call quality)
  • Must be proficient in typing speed
  • Excellent written and verbal communication skills
  • Excellent time management skills
  • Strong keyboarding/computer skills, including Microsoft Word and Excel 
  • Must be detail oriented with good observation skills.

Roles & Responsibilities:

  • Remotely monitors customer service skills of all customer service representatives to ensure quality of call handling, accurate coding in CRS and making appropriate documentation.
  • Completes established monitoring objectives in accordance with applicable SOP’s. 
  • Provides written and oral feedback to the CSR on all calls monitored. 
  • Completes daily statistical reports and spreadsheets according to standard procedure. 
  • Completes Quality Control Reports as assigned on a daily basis, makes corrections to CRS when errors exist and documents the contact.
  • Attends weekly and monthly department meetings to calibrate monitoring measurements.
  • Notifies management immediately of serious infractions in a Customer Service Representative’s call quality.
  • Follows all client SOP’s and applicable work related guidance documents.
  • Responsibilities may include taking Supervisory calls and escalations.
  • Ensure daily / weekly / monthly audit targets are met.
  • Ensure audits are completed as per client requirements and ATA is maintained.
  • Ensure to take calls whenever needed as specified  by the manager.  

The above statements are intended to indicate the general nature and level of work being performed by employees within this classification. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of employees assigned to this job.  Employees in this job may perform other duties as assigned.

Location:

Work@Home USAUnited States of Americ

Medical Claims Resolution Analyst – Remote US

Date:  Aug 9, 2026

Location:  

Any city, MT, US, 99999

Req ID:  36544

Work Mode:  Virtual (Exception only)

Great companies need great teams to propel their operations. Join the group that solves business challenges and enhances the way we work and grow. Working at Gainwell carries its rewards. You’ll have an incredible opportunity to grow your career in a company that values your contributions and puts a premium on work flexibility, learning, and career development. 

Summary

Gainwell Technologies is responsible for Claims Operations and Management functions supporting Medical Assistance Services programs. As a Claims Resolution Analyst, you will play a key role in researching, resolving, and processing provider claims while ensuring accuracy, compliance, and exceptional customer support.

Your role in our mission

Help create the power in Gainwell’s processes as we develop purpose-built technologies and solutions that yield better health and human services outcomes.

  • Review, research, and resolve medical claims in accordance with established processing guidelines and procedures.
  • Analyze claims issues and coordinate with internal departments to ensure timely and accurate resolution.
  • Prepare and process claim-related documentation, including Return to Provider (RTP) forms when required information is missing or invalid.
  • Manage multiple priorities while maintaining productivity, accuracy, and service-level expectations.
  • Communicate claim status, workload updates, and potential issues to leadership and business partners as appropriate.

What we’re looking for

  • Experience in healthcare insurance, medical claims processing, claims resolution, or a related healthcare operations environment.
  • Strong attention to detail, analytical thinking, and problem-solving skills.
  • Ability to multitask, prioritize work, and meet deadlines in a fast-paced environment.
  • Proficiency with Microsoft Office applications and the ability to navigate multiple systems to research and process claims.
  • Strong written and verbal communication skills, along with the ability to interpret policies, procedures, and operational guidelines. 

What you should expect in this role

  • Work in a fast-paced healthcare operations environment focused on claims research and resolution.
  • Utilize multiple systems and tools to investigate and process claim-related issues.
  • Collaborate with internal teams to ensure accurate and timely claim outcomes.
  • Handle sensitive and confidential information in accordance with company policies and procedures.
  • Standard work schedule of Monday through Friday, 8:00 AM to 5:00 PM MT

*This posting is intended for pipelining. We will accept applications on an ongoing basis.

#LI-REMOTE

#LI-JT1

The pay range for this position is $35,000 – $50,000 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors. Put your passion to work at Gainwell. You’ll have the opportunity to grow your career in a company that values work flexibility, learning, and career development. All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits, and educational assistance. We also have a variety of leadership and technical development academies to help build your skills and capabilities.

We believe nothing is impossible when you bring together people who care deeply about making healthcare work better for everyone. Build your career with Gainwell, an industry leader. You’ll be joining a company where collaboration, innovation, and inclusion fuel our growth. Learn more about Gainwell at our company website and visit our Careers site for all available job role openings.

Gainwell Technologies is an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), age, sexual orientation, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Gainwell Technologies defines “wages” and “wage rates” to include “all forms of pay, including, but not limited to, salary, overtime pay, bonuses, stock, stock options, profit sharing and bonus plans, life insurance, vacation and holiday pay, cleaning or gasoline allowances, hotel accommodations, reimbursement for travel expenses, and benefits.

Recurring Remote Production Support – Associate Director

remote typeFully RemotelocationsRemote Worker Location, USAtime typeFull timeposted onPosted 5 Days Agotime left to applyEnd Date: July 28, 2027 (30+ days left to apply)job requisition id10156908

Job Posting Title:Recurring Remote Production Support – Associate Director

Req ID:10156908

Job Description:

The Recurring Remote Production Support – Associate Director (RIC) position will be responsible for timing working with the Producer and/or Director to support the direction of Remote events or REMI productions by assisting with the preparation and assembly of elements, execution of the show. Job functions include formatting the show, sales deliverables and promos slated for the broadcast window. The Recurring Remote Associate Director must have strong multi-tasking and communication skills, plus leadership qualities. This role is remote based without a corporate office location.

Responsibilities:

  • Assists the Director during a production by timing elements, keying fonts, and coordinating feeds. Maintains communication with live shots by providing alerts and cues, and ensures the proper framing, audio and video levels meet on-air standards.
  • Assists in communication of traffic changes, graphics requests, music cues, and source changes with media.
  • Assists the Director with pre-production elements including billboards, promotions, teases, graphics, special effects and virtual imagery, coordinates video and fonts within the production.
  • Participates in meetings with Production to assist in the development of visual content for the show.
  • On remote productions, assists the Producer and Director in managing game-related responsibilities and traffic. Communicates directly with multiple positions, including the timeout coordinator or red hat to ensure the game and control room are in sync. Generates cards with promotional, sales and editorial copy for talent to read on air. Runs the preproduction session.
  • Takes responsibility for personal development through independent observation and training. Becomes familiar with other positions and equipment in the remote production environment as they pertain to the Associate Director role.
  • Responsible for logging music, sales elements, and commercial integrations.

Basic Qualifications:

  • Basic sports knowledge including format/rules of the game.
  • Ability to follow the game including in-game trends.
  • Careful attention to detail in striving for 100 percent accuracy.
  • Clear, concise, and comprehensive verbal and written communication skills.
  • The ability to work within a team atmosphere consistently being visible and accessible.
  • Conduct oneself with professionalism and integrity within company guidelines and policies.
  • Adaptable, flexible, and motivated to drive results in new and changing environments.
  • Possess a strong computer background with ability to network and troubleshoot.
  • Self-motivated individual who strives to constantly improve processes with new or more efficient uses of technology.
  • Provide technical maintenance for assigned systems and system components.
  • Strong self and time management skills.
  • Ability to work well under pressure in a live production environment.
  • Ability to work weekends, nights and holidays, and travel, when required.
  • An advanced understanding of television production.
  • Valid Driver’s license.

Preferred Qualifications:

  • A minimum of 5 years of production experience or network equivalent.
  • Directing experience.
  • Bilingual language skills (Spanish/English).
  • Extensive sport knowledge including historical information.
  • Advanced technical expertise in computer networking and file management.

Required Education:

  • High School Diploma or Equivalent

Preferred Education:

  • Bachelor’s Degree in communications, electronics, television production or related

#ESPNMediaThe pay rate for this remote role is $22.00 to $88.00 per hour. The base pay actually offered may vary depending on the candidate’s geographic region, job-related knowledge, skills, and experience, among other factors.

Job Posting Segment:ESPN Business Operations

Job Posting Primary Business:Management Operations

Primary Job Posting Category:Other

Employment Type:Full time

Primary City, State, Region, Postal Code:Remote Worker Location, USA

Alternate City, State, Region, Postal Code:

Date Posted:2026-07-28

Recurring Remote Production Support Content (STATS)

remote typeFully RemotelocationsRemote Worker Location, USAtime typePart timeposted onPosted 5 Days Agotime left to applyEnd Date: July 28, 2027 (30+ days left to apply)job requisition id10156957

Job Posting Title:Recurring Remote Production Support Content (STATS)

Req ID:10156957

Job Description:

The Recurring Remote Production Support Content – Talent Statistician (Talent Stats) will play a key role in helping shape the broadcast of a sports event by effectively communicating important statistics and game trends to announcers and graphics producers. This role requires a self-driven person, proficient in researching and preparing for key storylines, rules, matchup history, potential records at stake, and other relevant information from game-to-game. The Talent Stats has advanced knowledge of the sports rules, team positions, scoring, and the ability to handle multiple tasks in a live broadcast setting. This role is remote based without a corporate office location.

Responsibilities:

  • Research and understand the storylines and statistics of each team.
  • Confirm Starting lineups, officials, and any other pregame information needs of the production crew.
  • Be prepared to describe the previous play, the players/positions/uniform numbers involved and the outcome of the play.
  • Identify trends and statistics that help tell the story of the game.
  • Communicate stats and trends to announcers effectively without interrupting or intruding on their flow of the game. Answer any questions the announcers may have.
  • Concisely communicate stats and trends to Graphics Producers over headset. 
  • Support the Graphics Producer by answering questions and being prepared with key information from previous plays.
  • Work with teams’ SID/PR people to get information or answers to high priority questions.

Required Qualifications:

  • Valid Driver’s License
  • Basic sports knowledge including format/rules of the game.
  • Ability to follow the game including in-game trends.
  • Careful attention to detail in striving for 100 percent accuracy.
  • Clear, concise, and comprehensive verbal and written communication skills.
  • The ability to work within a team atmosphere consistently being visible and accessible.
  • Conduct oneself with professionalism and integrity within company guidelines and policies.
  • Adaptable, flexible, and motivated to drive results in new and changing environments.
  • Possess a strong computer background with ability to network and troubleshoot.
  • Self-motivated individual who strives to constantly improve processes with new or more efficient uses of technology.
  • Provide technical maintenance for assigned systems and system components.
  • Strong self and time management skills.
  • Ability to work well under pressure in a live production environment.
  • Ability to work weekends, nights and holidays, and travel, when required.
  • An advanced understanding of television production.

Preferred Qualifications:

  • Strong math skills
  • Extensive sport knowledge including historical information
  • Has worked previously in a stats or graphics role
  • Strong communication, preparation, and organizational skills

Required Education:

  • High School Diploma or Equivalent

Preferred Education:

  • Bachelor’s Degree in communications, electronics, television production or related

#ESPNMediaThe pay rate for this remote role is $35.00 to $65.00 per hour. The base pay actually offered may vary depending on the candidate’s geographic region, job-related knowledge, skills, and experience, among other factors.

Job Posting Segment:ESPN Business Operations

Job Posting Primary Business:Management Operations

Primary Job Posting Category:Other

Employment Type:Part time

Primary City, State, Region, Postal Code:Remote Worker Location, USA

Alternate City, State, Region, Postal Code:

Date Posted:2026-07-28

Recurring Remote Production Support Graphics Interface Coordinator (GIC)

remote typeFully RemotelocationsRemote Worker Location, USAtime typeFull timeposted onPosted 5 Days Agotime left to applyEnd Date: July 28, 2027 (30+ days left to apply)job requisition id10157058

Job Posting Title:Recurring Remote Production Support Graphics Interface Coordinator (GIC)

Req ID:10157058

Job Description:

A Recurring Remote Production Support Graphics Interface Coordinator (GIC) manages the creation and real-time execution of on-air scoreboard graphics (Score Bug/Clock and Score) and content during live sports broadcasts across ESPN platforms. This role ensures accurate, timely display of live game information including but not limited to score, time, penalties, team/player statistics, and any other pertinent information while troubleshooting systems and coordinating closely with production teams. This requires the ability to be able to react quickly to game action as well as follow along with the production crew to help show the story lines of the game. Additionally, the GIC must have strong computer networking and troubleshooting skills, advanced knowledge of sports rules and scoring systems, and the ability to operate and interface multiple scoring platforms in a live broadcast setting. This role is remote based without a corporate office location.

Responsibilities:

  • Enter scoring data quickly and accurately including any additional content appearing as part of the Score Bug/Clock and Score. This may include showing a wide range of statistical, team, or game reset information as dictated by the game action and production team.
  • Work closely with Producer and Associate Producer on building interface graphics. 
  • Work with the Operations and Technical Teams to properly check Score Bug equipment prior to going live on-air (check comms, tallies, and ensure score bug fires up and displays on screen).
  • The ability to assemble and network multiple computer scoring systems.
  • Troubleshoot system problems and provide quick diagnosis and resolution.
  • Connect to stadium in-house scoreboard for clock and data transfer when applicable.
  • Send Software Engineering team detailed post-game reports after every event.

Required Qualifications:

  • Valid Driver’s License.
  • Basic sports knowledge including format/rules of the game.
  • Ability to follow the game including in-game trends.
  • Careful attention to detail in striving for 100 percent accuracy.
  • Clear, concise, and comprehensive verbal and written communication skills.
  • The ability to work within a team atmosphere consistently being visible and accessible.
  • Conduct oneself with professionalism and integrity within company guidelines and policies.
  • Adaptable, flexible, and motivated to drive results in new and changing environments.
  • Possess a strong computer background with ability to network and troubleshoot.
  • Self-motivated individual who strives to constantly improve processes with new or more efficient uses of technology.
  • Provide technical maintenance for assigned systems and system components.
  • Strong self and time management skills.
  • Ability to work well under pressure in a live production environment.
  • Ability to work weekends, nights and holidays, and travel, when required.
  • An advanced understanding of television production.

Preferred Qualifications:

  • Extensive sport knowledge including historical information.
  • Has worked previously in a stats or graphics role.
  • Has experience working with different television graphics platforms.
  • Advanced technical expertise in computer networking and file management.

Required Education:

  • High School Diploma or Equivalent

Preferred Education:

  • Bachelor’s Degree in communications, electronics, television production or related

#ESPNMediaThe pay rate for this remote role is $40.00 to $60.00 per hour. The base pay actually offered may vary depending on the candidate’s geographic region, job-related knowledge, skills, and experience, among other factors.

Job Posting Segment:ESPN Business Operations

Job Posting Primary Business:Management Operations

Primary Job Posting Category:Other

Employment Type:Full time

Primary City, State, Region, Postal Code:Remote Worker Location, USA

Alternate City, State, Region, Postal Code:

Date Posted:2026-07-28