Chat Support Agent

Job Description

This is a remote position.

We are looking for a Chat Support Agent to join our team at Stello Foods in the Food Production industry. As a Chat Support Agent, you will play a crucial role in providing excellent customer service through online chat platforms. This position offers a unique opportunity to interact directly with customers and ensure their satisfaction.

Pay: $29.34 – $34.67 per hour

Responsibilities:

  • Respond to customer inquiries and provide support through chat platforms.
  • Assist customers with product information, orders, and troubleshooting.
  • Resolve customer issues in a timely and professional manner.
  • Collaborate with other team members to ensure a seamless customer experience.
  • Maintain accurate records of customer interactions and transactions.

Requirements:

  • Excellent written communication skills.
  • Strong problem-solving abilities.
  • Ability to multitask and prioritize in a fast-paced environment.
  • Previous customer service experience is a plus.
  • Proficiency in using chat support software and CRM systems.

Qualifications:

  • High school diploma or equivalent.
  • 1+ year of experience in customer service or a related field.
  • Ability to work flexible hours, including weekends and holidays.

Benefits:

  • Competitive salary and benefits package.
  • Opportunity for growth and advancement within the company.
  • Dynamic and supportive work environment.

Email/Chat Support Specialist

Job Description

This is a remote position.

We are seeking a dedicated Email/Chat Support Specialist to join our team at Stello Foods. In this role, you will be responsible for providing exceptional customer service through email and chat channels, ensuring customer inquiries are resolved promptly and accurately.

Location: United States (Remote)

Responsibilities:

  • Respond to customer inquiries and issues via email and chat in a timely manner
  • Provide product information, pricing, and order support
  • Troubleshoot technical issues and escalate to the appropriate teams when necessary
  • Ensure customer satisfaction by addressing concerns and resolving complaints effectively
  • Maintain accurate records of customer interactions and transactions

Requirements:

  • Excellent written communication skills
  • Strong problem-solving abilities
  • Ability to multitask and prioritize tasks effectively
  • Previous experience in customer service or support role preferred
  • Familiarity with CRM systems and email/chat platforms

Qualifications:

  • High school diploma or equivalent
  • 2+ years of experience in a customer service role
  • Proficiency in Microsoft Office suite
  • Ability to work in a fast-paced environment

Benefits:

  • Competitive salary
  • Health, dental, and vision insurance
  • Paid time off and holidays
  • Career growth opportunities
  • A supportive and collaborative work environment

Requirements

  • Excellent written communication skills
  • Strong problem-solving abilities
  • Ability to multitask and prioritize tasks effectively
  • Previous experience in customer service or support role preferred
  • Familiarity with CRM systems and email/chat platforms

Benefits

  • Competitive salary
  • Health, dental, and vision insurance
  • Paid time off and holidays
  • Career growth opportunities
  • A supportive and collaborative work environment

Search Quality Rater

ob Title: Search Quality Rater 

Location: Remote 

Job Type: Part Time 

Job Overview:  

Are you detail-oriented and internet-savvy? We’re looking for a part-time, temporary Search Engine Evaluator to join our team remotely. This role is ideal for someone who enjoys independent work, has a strong grasp of online content, and wants to contribute to improving search engine results—all from the comfort of home.

This is a part-time program with schedules around 25 hours per week. The work is temporary, duration dependent on volume and availability of work.

Responsibilities: 

  • Evaluate the relevance and quality of search engine results using specific guidelines. 
  • Analyze search queries and returned results to ensure they meet user intent. 
  • Provide actionable feedback to improve search engine algorithms and content relevance. 
  • Stay informed on current events, pop culture, and internet trends to better assess content. 
  • Handle confidential project data with integrity and discretion. 
  • Meet quality and productivity goals independently. 

Qualifications:  

  • High school diploma or equivalent. 
  • Strong critical thinking and attention to detail. 
  • Familiarity with online content: news, social media, shopping platforms, etc. 
  • Excellent written communication skills. 
  • Ability to work independently and manage time effectively in a remote setting. 
  • Proficiency in web browsing and using various search engines. 
  • Previous experience in search evaluation or a related field 

Pay and Benefits:  

  • $18 per hour with bi-weekly pay.  
  • Paid time off 
  • Community time 
  • Referral program 
  • Dental and Vision Insurance 
  • Health Insurance 
  • Completely remote work 

Technical Requirements: 

For this program you will need to provide your own equipment as outlined below.  

  • High-Speed, hardwired internet with at least 20 down/20 up speed. 
  • No wireless, satellite, Wi-Fi-based internet services. 
  • Peripheral equipment must be wired-usb variants. 
  • Webcam required for training, coaching, and meetings as needed.  
  • Dual Monitors 
  • Wired USB Headset 
  • A desktop or laptop computer that meets the following specifications:  
  • Operating System: Windows 11 (active and licensed), most up to date MacOS version available.  
  • Processor with at least 2GHZ of processing power 
  • Minimum 4 GB Ram