The Billing Coordinator II is responsible for researching and billing exception agreement in his/her assigned districts. Audit and research each billing exception agreement. Work salesforce cases. Research and process revenue rejections and vehicle changes (VCNs). End of month close consist of working accruals, submitting Journal Entry template for processing, researching district variances. Excellent communication skills needed in order to interface with operating locations and internal departments.
Essential Functions
Research and Release billing exceptions for assigned districts daily
Understand and research mileage variances and exceptions
Backup other Billing Coordinators in the event another Billing Coordinator is out of the office
Communicate with field operations either via email or phone
Research any discrepancies or previous billings to ensure accuracy
Additional Responsibilities
Performs other duties as assigned. Skills and Abilities
Computer literate with general knowledge of software to include Microsoft Office Suite
Strong verbal and written communication skills
Ability to work with minimum supervision
Highly thorough and dependable
Detailed oriented with excellent follow-up practices
Ability to work a flexible schedule for month-end close- (1st, 2nd and 3rd workday)
Demonstrates customer service skills
Ability to prioritize, structure and schedule tasks to maximize effort and meet deadlines
Ability to efficiently work in a remote environment
The compensation offered to a candidate may be influenced by a variety of factors, including the candidate’s relevant experience; education, including relevant degrees or certifications; work location; market data/ranges; internal equity; internal salary ranges; etc.
Compensation ranges for the position are below:
Pay Type :
Hourly
Minimum Pay Range:
20.00
Maximum Pay Range:
22.00
The position may also be eligible to receive an annual bonus, commission, and/or long-term incentive plan based on the level and/or type.
Benefits Information:
For all Full-time positions only : Ryder offers comprehensive health and welfare benefits, to include medical, prescription, dental, vision, life insurance and disability insurance options, as well as paid time off for vacation, illness, bereavement, family and parental leave, and a tax-advantaged 401(k) retirement savings plan.
Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace.
Boldly innovating to create trusted solutions that detect, predict, and prevent disease.
Discover your power to innovate while making a difference in patients’ lives. iRhythm is advancing cardiac care…Join Us Now!
At iRhythm, we are dedicated, self-motivated, and driven to do the right thing for our patients, clinicians, and coworkers. Our leadership is focused and committed to iRhythm’s employees and the mission of the company. We are better together, embrace change and help one another. We are Thinking Bigger and Moving Faster.
About This Role
iRhythm is a leading digital healthcare company focused on the way cardiac arrhythmias are clinically diagnosed by combining our wearable biosensing technology with powerful cloud-based data analytics and machine- learning capabilities. Our goal is to be the leading provider of first-line ambulatory ECG monitoring for patients at risk for arrhythmias. iRhythm’s continuous ambulatory monitoring has already put over 1 million patients and their doctors on a shorter path to what they both need – answers.
About this role:
The Customer Care Technical Support Supervisor is responsible for providing high quality and efficient customer service to iRhythm’s customers (accounts) and patients throughout the United States. The position is responsible for the daily management of a team of Technical Support Engineers, leading the team to meet (and exceed) service level and quality objectives. Responsibilities include hiring and retaining talented people, setting daily schedules, SLA, quality and attendance adherence and reporting. This position will also spend significant effort organizationally motivating, recognizing and rewarding, coaching and training members of the team. They will act as an escalation point for internal leaders when required. Additionally, the position is responsible for assisting the Director of Customer Care Operations with employee development, quality, process efficiency and enhancing workplace environment.
Job Requirements:
Oversee a team of 7-15 Technical Support Engineers who are servicing requests from accounts, patients and internal business partners for technical issues and providing daily monitoring and technical resolutions to system integrations. Provide daily direction through coaching, one-on-ones and quality feedback to ensure the highest quality of technical support for the Customer Care department Provide continual evaluation of processes and procedures. Responsible for suggesting methods to streamline operations through improved processes and additional technology Act as a point of escalation for technical issues involving the Customer Care team Provide daily, weekly and monthly metrics on all activity performed by the Technical Support Engineering team. Consistently partner with other Engineering teams within iRhythm to ensure constant alignment and continued support Respond to and resolve employee relations issues expressed by team members by working with employee, Director, Customer Care Operations and HR to understand, resolve and document issues Work as a member / leader of special or ongoing projects that are important to Customer Care and process improvement About you:
5+ years of experience in a high-volume call center environment with at least 2 years in a leadership position Strong proficiency with tools commonly used in a call center environment including customer relationship management, workforce management, reporting and telephony-based systems Strong analytic skills with the ability to identify trends and present information in a succinct and actionable manner Extensive technical problem-solving experience with web-based and IOS platforms Effective communicator with a talent for providing constructive feedback to team members Demonstrated leadership capabilities, successfully guiding teams through periods of rapid growth. Skilled at multitasking and prioritizing tasks in fast-paced, real-time environments. Exceptionally collaborative, flexible and adaptive when engaging with customers and various teams within iRhythm Bachelor’s degree or relevant experience in healthcare field preferred
What’s In It For You
This is a regular full-time position with competitive compensation package, excellent benefits including medical, dental, and vision insurances (all of which start on your first day), health savings account employer contributions (when enrolled in high deductible medical plan), cafeteria plan pre-taxed benefits (FSA, dependent care FSA, commute reimbursement accounts), travel reimbursement for medical care, noncontributory basic life insurance & short/ long term disability. Additionally, we offer:
emotional health support for you and your loved ones legal / financial / identity theft/ pet and child referral assistance paid parental leave, paid holidays, travel assistance for personal trips and PTO! iRhythm also provides additional benefits including 401(k) (with company match), an Employee Stock Purchase Plan, pet insurance discount, unlimited amount of Linked In Learning classes and so much more!
FLSA Status: Exempt
LI-WB-1
LI-Remote
Actual compensation may vary depending on job-related factors including knowledge, skills, experience, and work location.
CDK Global is a leading provider of cloud-based software to dealerships and Original Equipment Manufacturers (“OEMs”) across automotive and related industries. The Company’s cloud-based, software as a service (“SaaS”) platform enables dealerships to manage their end-to-end business operations including the acquisition, sale, financing, insuring, repair, and maintenance of vehicles. By automating and streamlining critical workflows, the integrated platform of modern solutions enables dealers to sell and service more vehicles by creating simple and convenient experiences for customers and improves their financial and operational performance. Visit www.cdkglobal.com
At CDK Global, we are focused on connections that allow us to deliver world-class software, support, and data insights. Our values define who we are and how we show up for each other, our customers, and our communities. Our values: Stay Curious, Own It, Be Open, Create Possibilities
Job Summary
The Workforce Analyst is a motivated, team-oriented professional who collaborates closely with Sr. Workflow Analysts, support team leaders, and employees to align resources across channels, monitor multi-channel workload flow, and respond to changing business patterns. The goal is to position CDK to deliver an effortless customer support experience.
The primary responsibilities include supporting Workforce Optimization (WFO) by administrating junior intra-day scheduling tasks in Verint WFM and QM, processing time-off and coaching module requests, and balancing resources to meet Support KPIs. This role is empowered to make informed decisions that enhance operational efficiency and align with business objectives.
Responsibilities
Monitor and manage queue alerts in Five9 Supervisor Plus, ensuring Service Level performance targets are met.
Recognize and respond to spikes in volume, adjusting resources and skilling as needed.
Collaborate with Sr. Workforce Analysts and managers to address resource adjustments for fluctuating volume.
Develop proactive plans to address observed patterns in workload, recommending innovative adjustments.
Monitor workload elements, including volume, AHT, and shrinkage, to ensure alignment with the plan.
Identify and address real-time agent compliance issues, escalating as necessary.
Update schedules and WFM system plans in real time to adapt to business needs.
Review daily forecast vs. actual workload trends and report outages as needed.
Maintain strong relationships with operational supervisors and leaders to identify improvement opportunities.
Develop and maintain schedules on a smaller scale, calibrating with Sr Workforce Analysts and performing gap analysis weekly
Qualifications
Proficiency in Microsoft Office and basic data analysis for workforce planning.
Strong written and verbal communication skills, with the ability to negotiate effectively.
Proven ability to solve problems, analyze situations, and make sound recommendations.
Self-motivated with the ability to achieve goals with minimal supervision.
Focused on process improvement to enhance team and company efficiency.
Detail-oriented with a commitment to accuracy and excellence.
Thrives in a fast-paced, team-oriented environment and manages stress effectively.
Demonstrates a strong desire to learn and a proactive approach to responsibilities.
Preferred Qualifications
1+ year of Workforce Management experience, including time-off management and scheduling.
Experience with Verint, Five9, or similar WFM/WFO tools.
Familiarity with Quality Management, speech/text analytics, and performance management.
Automotive dealership experience is a plus.
Basic understanding of telecommunication technologies (ACD, IVR).
High school diploma or GED required.
Salary Range: $54,000 – $68,000
CDK Global is committed to fair and equitable compensation practices. Compensation packages are based on several factors, including but not limited to skills, experience, certifications, and work location. The total compensation package for this position may also include annual performance bonus, benefits and/or other applicable incentive compensation plans.We offer Medical, dental, and vision benefits in addition to:
Paid Time Off (PTO)
401K Matching Program
Tuition Reimbursement
At CDK, we believe inclusion and diversity are essential in inspiring meaningful connections to our people, customers and communities. We are open, curious and encourage different views, so that everyone can be their best selves and make an impact.
CDK is an Equal Opportunity Employer committed to creating an inclusive workforce where everyone is valued. Qualified applicants will receive consideration for employment without regard to race, color, creed, ancestry, national origin, gender, sexual orientation, gender identity, gender expression, marital status, creed or religion, age, disability (including pregnancy), results of genetic testing, service in the military, veteran status or any other category protected by law.
Applicants for employment in the US must be authorized to work in the US. CDK may offer employer visa sponsorship to applicants.
RemoteCustomer Operations /Remote Title: Operations Support Coordinator Department: Customer Service
The Role:
The Operations Support Coordinator, reporting to the Associate Manager, Operations Support, supports day-to-day customer issues related to technical problems, financial or payment issues, and supports processes to monitor and mitigate ecommerce fraud. They work closely with the Customer Service team, to help CSRs resolve these complex issues and in partnership with cross-functional teams like Product, Engineering, Finance, and more. And, they help with tracking trends related to these issues to ensure we’re flagging ongoing problems to our partners to enable root cause solutions that will improve the overall customer experience.
You Will: Handle tech & financial tasks filed by the CS team, finding solutions to technical & financial/payment issues that are impacting customers. Partner with Product, Engineering, and Finance teams to resolve customer questions or issues and provide guidance to Customer Service Representatives to help them answer customer questions or resolve customer issues As needed, work directly with customers to resolve technical or financial problems, provide solutions, and de-escalate highly escalated issues. Work in Minted’s internal OMS, various back office systems, and Salesforce, to research customer issues and history, resolve problems with orders or transactions, and more Identify trending issues or ongoing problems causing customer pain and escalate to leadership Find root cause solutions to ongoing customer issues, where possible and in partnership with cross-functional teams Develop new processes and new ways of working that improve customer experiences
You Are: Professional, with leadership skills, and excellent interpersonal and communication skills Someone who leads by example, enthusiastically encouraging team members to follow Minted best practices and departmental policies Able to take direction and quickly learn new procedures, processes, and products Open to feedback, believing in a culture of continuous improvement as you work toward individual and departmental goals Comfortable using technology; ideally familiar and experienced with eCommerce Able to reliably meet a required flexible/variable hour work schedule including weekends based on business needs and adhere to company attendance policy
You Have: 2+ years of experience in a contact center or customer service environment, ideally with experience handling financial transactions, technical issues, and/or fraud monitoring Strong technical aptitude Strong problem solving & analytical skills Experience with Salesforce a plus Experience with Minted back office systems and tools a plus Compensation:
The compensation range for the role applies to employment offers from Minted. Our employment offers fall between the minimum and midpoint of the range to allow for continued salary growth during your employment at Minted. The upper half of the range accommodates this growth and supports our intention to create an environment that encourages lasting relationships between Minted and our employees.
Geo Base Full Salary Range 0 – Includes SF Bay Area $26.00- $32.50 Geo Base Full Salary Range 1 – All non-SF CA, DC, NY – $23.92- $29.90 Geo Base Full Salary Range 2 – Includes CO, IL, MA, MD, NJ, OR, RI, TX, VT, VA, WA – $22.10-$27.63 Geo Base Full Salary Range 3 – Includes AL, AK, AZ, AR, CT, DE, FL, GA, IA, ID, IN, KS, KY, LA, ME, MI, MN, MO, MS, MT, ND, NE, NM, NV, NH, NC, OH, OK, PA, SC, SD, TN, UT, WI, WV, WY- $20.28 -$25.35
Salaries will vary based on various factors including but not limited to professional and academic experience, associated job responsibilities, and/or other business or organizational needs.
This role is hourly paid
Benefits: Benefits will be effective the first of each month following your initial hire date.
Medical, Dental, and Vision Benefits
Employer Funded Health Savings Account
10 Paid Holidays
Paid Time Off and Sick Leave
Paid Parental Leave
Employer Paid Wellbeing Apps (e.g. Headspace and Calm)
Monthly Gym/Wellness Reimbursement
401(k) retirement savings plan
Employer Funded Commuter Benefits
Employee Discount
Friends and Family Discount
About Minted:
Artists shape culture. They spark conversation, create connection, and bring beauty into the world. Minted is where they come together to reach further. Our marketplace empowers a thriving community of independent artists to sell and scale their work. We nurture self-expression, cultivate community, and bring the best in visual art to a global audience.
We’re building a new way to discover the world’s best creative talent. We’re here for the emerging talent ready to take off, the local favorites ready to grow, and the established artists ready to dream bigger.
At Minted, our people don’t just believe in the power of art–we live it. We have our finger on the pulse of what’s new and now. We’re obsessed with great design, art, and interiors. We’re in galleries, at fairs, and constantly finding inspiration online. We seek undiscovered talent that deserves to stand up and stand out. We connect with artists that have something to say, and we collaborate to amplify their work. The Minted community’s art, stationery, and textiles products have reached over 75 million homes worldwide.
Our marketplace brings the best in independent design to consumers everywhere. We recognize the challenges independent artists face, and we leverage our resources to level the playing field and create a platform that gives artists the freedom to develop their craft and grow their business.
Department: Office of the Vice Chancellor for Research
Job Title: Clinical Research Recruitment Specialist – Temporary
This is a Temporary position limited to no more than 12-months. This position is part-time and limited to no more than an average of 30 hours a week in a twelve-month period.
Job Summary:
This position will support the Clinical Research Recruitment Program in the Clinical Research Operations and Services (CROS) Office within the Office of the Vice Chancellor for Research at the University of Colorado of Anschutz Medical Campus. This position will help investigators and research teams raise awareness of their studies, engage people in clinical research, and increase diversity of clinical research participants.Under the direction of the Program Manager of the Clinical Research Recruitment Program, the Clinical Research Recruitment Specialist will be responsible for helping support the services and resources that the Clinical Research Recruitment Program offers the CU Anschutz Research Community including but not limited to recruitment consultations, social media campaigns for recruiting human participants to clinical research, and education and training of clinical research teams on recruitment strategies and best practices.The ideal candidate is knowledgeable about clinical research, recruitment of human research participants, and brings innovative ideas to assist study teams reach their recruitment goals. This position is a part-time position that cannot exceed 20 hours per week. This position will report to the Program Manager of the Clinical Research Recruitment Program.ESSENTIAL DUTIES AND RESPONSIBILTIESReview consultation requests, contact study teams for more information, and help facilitate recruitment consultations, including internal pre- and post-meeting preparation.Provide guidance and support to research teams on creating and updating study pages on the CU Anschutz Research Studies website to ensure they are meeting the data and language requirements.Review social media campaign submissions and contact study teams for more information, scheduling intake meetings, and assist with the creation of social media advertisements for research teams.Help communicate with research teams regarding social media advertisements, campaign details and updates and assist with obtaining enrollment numbers from campaigns.Research community-based organizations, non-profit organizations, community advocacy groups, and other organizations doing public health outreach and community health work that the Clinical Research Recruitment Program could connect with.Assist the Program Manager with establishing partnerships with community organizations and key campus entities to identify and address barriers to health equity and improve outcomes in underserved communities in Colorado.Attend Health Fairs and other community events with the Program Manager to raise awareness of the Clinical Research Recruitment Program and clinical research at CU Anschutz Medical CampusHelp with identifying Health Fairs and other community events that the Clinical Research Recruitment Program could attend.Assist with updating, organizing, and analyzing Clinical Research Recruitment Program metrics and data related to all services and resources.Manage researcher access to ResearchMatch and answer related questions.Develop and maintain knowledge of clinical research recruitment best practices and emerging novel, innovative strategies.Help with other projects, educational lectures, and presentations related to the Clinical Research Recruitment Program.Other tasks as assigned by the manager that support the Clinical Research Recruitment Program or Office of Clinical Research Operations and Services.
Work Location:
Remote – this role is eligible to work remotely, but the employee must be in the United States.
Why Join Us:
Clinical Research Recruitment ProgramThis program was developed by the Office of the Vice Chancellor for Research and is supported by the Colorado Clinical and Translational Sciences Institute (CCTSI) through NIH/NCATS grant UM1TR004399.
Diversity and Equity:
The University of Colorado Anschutz Medical Campus is committed to recruiting and supporting a diverse student body, faculty and administrative staff. The university strives to promote a culture of inclusiveness, respect, communication and understanding. We encourage applications from women, ethnically minoritized individuals, persons with disabilities, persons within the LGBTQ+ community and all veterans. In addition, the Anschutz Campus has also been recognized as an Age-Friendly University. The University of Colorado is committed to diversity and equality in education and employment.
Qualifications:
Minimum Qualifications:Applicants must meet minimum qualifications at the time of hire.Bachelor’s degree from an accredited institution Substitution: A combination of education and related technical/paraprofessional experience may be substituted for the bachelor’s degree on a year-for-year basis.Preferred Qualifications:Bachelors in science, clinical research, public health, education, or similar field.1 or more years of professional experience in clinical research, public health, education, or similar field.Experience in providing administrative and programmatic support.Experience with OnCore, Clinical Trial Management System.Experience with the Federal Plain Language Guidelines and Plain Language at NIH Resources and Trainings.Experience with Smartsheet or similar software.Bilingual Bicultural in Spanish and English. Knowledge, Skills, and Abilities:Ability to communicate effectively, both in writing and orally.Ability to establish and maintain effective working relationships with employees at all levels throughout the institution.Outstanding customer service skills.Demonstrated commitment and leadership ability to advance diversity and inclusion.Knows when to ask questions, can work with minimal supervision, meet deadlines and expectations.Able to coordinate and prioritize several simultaneous tasks with potentially conflicting priorities.
How to Apply:
For full consideration, please submit the following document(s):1. A letter of interest describing relevant job experiences as they relate to listed job qualifications and interest in the position2. Curriculum vitae / Resume3. Five professional references including name, address, phone number (mobile number if appropriate), and email addressApplications are accepted electronically ONLY at www.cu.edu/cu-careers.Questions should be directed to: Kiley VanderWyst Email address Kiley. [email protected]
Screening of Applications Begins:
Immediately and continues until 2/5/2025.
Anticipated Pay Range:
The hiring rate for this position has been established at $27.40 / hour. The above salary rate represents the University’s good faith and reasonable estimate of the rate at the time of posting.Your total compensation goes beyond the number on your paycheck. Temporary employees are only eligible for sick leave benefits. The University of Colorado provides generous leave, health plans and retirement contributions that add to your bottom line.Total Compensation Calculator: http://www.cu.edu/node/153125
ADA Statement:
The University will provide reasonable accommodations to applicants with disabilities throughout the employment application process. To request an accommodation pursuant to the Americans with Disabilities Act, please contact the Human Resources ADA Coordinator at [email protected].
Background Check Statement:
The University of Colorado Anschutz Medical Campus is dedicated to ensuring a safe and secure environment for our faculty, staff, students and visitors. To assist in achieving that goal, we conduct background investigations for all prospective employees.
Vaccination Statement:
CU Anschutz strongly encourages vaccination against the COVID-19 virus and other vaccine preventable diseases. If you work, visit, or volunteer in healthcare facilities or clinics operated by our affiliated hospital or clinical partners or by CU Anschutz, you will be required to comply with the vaccination and medical surveillance policies of the facilities or clinics where you work, visit, or volunteer, respectively. In addition, if you work in certain research areas or perform certain safety sensitive job duties, you must enroll in the occupational health medical surveillance program.
Application Materials Required: Cover Letter, Resume/CV, List of References
Job Category
: Professional Support Services
Primary Location
: Aurora
Department: U0001 — Anschutz Med Campus or Denver – 21976 – ADM AVC Clinical Res Operation
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