by twochickswithasidehustle | Aug 8, 2022 | Uncategorized
Overview
Support of the operation and the customer through monitoring agent transactions quantifying the results and ensuring all are calibrated properly
Responsibilities
Accurately perform observations on recorded or live agent calls and score them against a TP and client provided standard
Determine whether agents are using proper procedures and efficient and effective practices to provide excellent customer service and support
Complete all work assignments within deadlines given
Attend TP and client meetings and functions as assigned
Maintain a set work schedule allowing for flexibility based on business needs
Host and facilitate internal, external or QA team calibrations to track results and attendance
Quality Assurance CSAT calibration process with clients, monitoring services and the operation
Ensure value added CSAT analytics, methods and practices are provided to operation
Client interaction as it relates to CSAT analytics, methods, and processes
Ensure appropriate levels of skilled analysts to achieve company and/or client required levels of customer satisfaction (regardless of scoring or indicators utilized by the client)
Support supervisor teams with representative quality execution Support supervisor teams in calibration session
Support new hire quality training and transition
Participate in any new policy training to ensure all policies are understood
Ensure all QA Analyst reporting, and communication requirements are met
Thrive as a team player in a fast paced, high energy, change oriented environment
Perform other duties as assigned by supervisor or other members of management
Ensure all policies and procedures are adhered to including, but not limited to Security, HR, Operations, etc., and that any known infractions are communicated to the proper management immediately
Qualifications
Product Ready/Product Trained for UHC: Must have completed product-training in the classroom and finished Nesting/OJT
Must be at least 18 years old
Previous call center experience with four (4) or more of the following:
Bachelor’s degree or equivalent experience
6 plus months experience as an inbound call center customer service representative
6 plus months experience as a mentor, trainer, or acting supervisor
6 plus months of previous quality assurance experience
Analytical and problem-solving skills
Ability to analyze and identify agent trending
Ability to assess individual and team performance
Strong written and verbal communications skills
Strong leadership skills
Highly productive
Excellent organizational and time management skills
Excellent verbal and written communications skills
High level of expertise in company and client policies, tools, applications, and practices
Experience with creating or compiling reports using various sources of data
Must be extremely detail oriented with the ability to develop thorough corrective and preventative plans
Must be extremely articulate and present a professional image as this position will have contact with clients and other departments
Experience with standard business applications including MSOffice (Excel experience a must)
Strong team building and leadership skills focused on production-oriented goals
Able to manage multiple priorities in an ever-changing environment
Internal knowledge of TPUSA CSAT analytics processes
Excellent attendance history is required
Must pass mandatory background checks which may include pre-screenings, illegal drug tests and credit checks
Minimum of 90 Day tenure with Teleperformance
Minimum 90% of Metrics Maintained
No correction communications in the last 6 months
Less than 3.0 EAF Points
APPLY HERE
by twochickswithasidehustle | Aug 8, 2022 | Uncategorized
Employer: Robert Half International
$15.00 – $19.00 / Hourly
A growing company in the Healthcare/NHS industry is seeking a highly-skilled and motivated Data Entry Specialist through Robert Half. Candidates who want to thrive in a dynamic, growing environment might be interested in this job, if they have quick and accurate typing skills and impeccable organization. This position’s duties require intermediate experience in spreadsheets and proficiency in database management. If you have great attention to detail, you can start your career with us, as our new data-driven expert! This Data Entry Specialist position might be ideal for you, if you are looking for a long-term contract / temporary position in the Los Angeles, California area.
Responsibilities
- – Audit reports and sheets of data
- – Check completed work for errors or duplicate information before submitting the final product
- – Keep records of tasks, files, and progress
- – Search for additional information for documents that are deemed incomplete
- – Categorize information into spreadsheets, databases and customer relationship management systems
- – Perform searches on websites for information
- – Verify, correct, and delete unnecessary data, or combine data from several source
Requirements
- – Ability to multitask and attention to detail are critical
- – Demonstrated typing accuracy
- – Ideal candidate must have adept computer skills including word processing, spreadsheets and presentation software, as well as databases and customer database systems
- – Strong communication and social skills
- – Comprehensive knowledge of navigating basic office equipment and protocols
APPLY HERE
by twochickswithasidehustle | Aug 8, 2022 | Uncategorized
Employer: LHH – Lee Hecht Harrison
Contract Type Contract/Temporary
Job Location Charlotte, North Carolina
LHH Recruitment Solutions is partnering with a national team to bring on several contract Billing Specialists. These Billing Specialists will be completely remote, but preference will be given to those based in the South Carolina and Charlotte, North Carolina area.
Those stepping into this role will be responsible for entering payment into the client’s billing portal, so experience in third party portal billing and attention to detail is a must. Candidate must be able to communicate in a professional manner, and compensation can be expected from $22-24 per hour based on experience. If interested, apply today!
Job Responsibilities:
- Enter in payment invoices into client databases
- Maintain contact with accounts and clients
- Entering high volumes of data
- Track incoming payments
- Prepare billing status schedules
- Research billing inquiries that are presented
Qualifications:
- 1-3 years of billing experience
- Understanding of third party portal billing
- Strong attention to detail
- Ability to work with high volume invoicing
- Ability to stay organized
APPLY HERE
by twochickswithasidehustle | Aug 8, 2022 | Uncategorized
Employer: PETA
Position Objective:
To assist with the input, hygiene, segmentation, and distribution of all of supported organizations’ membership data at the general and major donor levels
Primary Responsibilities and Duties:
In consultation and verified compliance with the objectives, standards, and requirements communicated by PETA:
Complete requests for donor data and information from staff of PETA Foundation and its supported organizations
Assist in implementing necessary changes in data processing, coding, and analysis for new fundraising efforts
Facilitate the entry and processing of donor data, as well as coordinating the import and export of data to and from external suppliers
Assist with training department staff members in data systems and usage
Identify and propose data processing improvements, as well as perform routine hygiene processes to ensure best available data
Troubleshoot supported organization donor file segmentation and coding
Assist with statistical analysis of supported organizations’ donor programs and individual campaigns
Perform any other duties assigned by the supervisor
Requirements
Bachelor’s degree or equivalent experience
Experience working with relational database systems
High proficiency in using Microsoft Excel
Proven ability to solve problems and manage complex projects
Excellent organizational skills and attention to detail
Demonstrated ability to work independently
Proven ability to collate, analyze, and present data methodically and accurately
Proven ability to work well under pressure and meet deadlines
Commitment to the objectives of the organization
APPLY HERE
by twochickswithasidehustle | Aug 8, 2022 | Uncategorized
Overview
Who we are…
Ciox Health merged with Datavant in 2021, creating the nation’s largest health data ecosystems, powering secure data connectivity on behalf of thousands of providers, payers, health data analytics companies, patient-facing applications, government agencies, research institutions and life science companies. The combined company is focused on improving patient outcomes and reducing costs by removing impediments to the secure exchange of health data. Ciox, a Datavant company will offer the ability to access, exchange, and connect data among the thousands of organizations in its ecosystem for use cases ranging from better clinical care and value-based payments to health analytics and medical research.
What we offer…
At Ciox Health we offer all employees a place to grow and expand their current skills so that they can not only help build Ciox Health into the greatest health technology company but create a career that you can be proud of. We offer you complete training and long-term career goals. Our environment is what most of our employees are the proudest of and our Architecture Group is comprised of some of the brightest and most talented individuals. Give us just a few moments to explain why we need you and hope you will help us change how the health Industry manages its’ medical records.
What we need…
The EMR Remote Processor serves as a key member of the EMR Remote team. This position is responsible for processing Release of Information (ROI), specifically medical record requests in a timely and efficient matter, ensuring accuracy and individual metrics are met. Verifying and analyzing data to affect the efficient and effective retrieval of charts in accordance with the core business function of Ciox Health. Associate must always safeguard and protect the patient’s right to privacy by ensuring that only authorized individuals have access to the patient’s medical information and that all releases of information are in compliance with the request, authorization, company policy and HIPAA regulations.
We are looking to fill a remote, work from home position.
- Full-Time: Monday-Thursday 6:00am – 5:00 PM (Mandatory Overtime)
- Comfortable working in a high-volume production environment.
- Processing medical record requests from patients, insurance companies and attorneys to provide medical record status
- Documenting information in multiple platforms using two computer monitors.
- Proficient in Microsoft office (including Word and Excel)
We offer:
- Comprehensive virtual training program followed by job shadowing with an assigned mentor
- Company equipment will be provided to you (including computer, monitor, virtual phone, etc.)
- Full Benefits: PTO, Health, Vision, and Dental Insurance and 401k Savings Plan and tuition Assistance .
Responsibilities
- Enter accurate data when assigned by team lead/coordinators
- Remote processing of electronic medical records through various EMR systems as directed
- Ability to work with minimum supervision responding to changing priorities and role needs
- Report any technical difficulties that you may experience as soon as they occur.
- Meet required metrics for your role (CPH – Charts Per Hour), Attendance.
- Actively participate in all training that is assigned to you by your supervisor
- Maintain high standards of Confidentiality to safeguard and protect Patient’s Right and comply with all company and facilities policies and HIPPAA regulations
- Read all documentation and follow written instructions provided to ensure compliance and accurate job completion.
- Immediately report to team lead/coordinator/supervisor or management any security breaches, unsafe behavior witnessed or any site difficulties.
- Support a service environment that focuses on quality processes
- Ensure that deadlines are met and respond to emails and other requests for information timely
Qualifications
- Six months data entry experience required
- High School Diploma/GED required
- Adhere to company policies
- Experience in a healthcare environment or office setting is strongly preferred.
- Work effectively with co-workers in a constructive and positive manner
- Listen to and objectively consider ideas and suggestions for improvement
- Address problems constructively to find acceptable solutions
- Demonstrate accuracy and attention to detail
- Computer skills including Windows based applications (Word, PowerPoint, Excel, Access, Outlook)
- Excellent organizational skills
- Adaptable to changing business environment
- Demonstrated ability to work within a diverse group of individuals
- Perform other duties as assigned
To ensure the safety of patients and staff, many of our clients require post-offer health screenings and proof and/or completion of various vaccinations such as the flu shot, Tdap, COVID-19, etc. Any requests to be exempted from these requirements will be reviewed by Ciox Human Resources and determined on a case-by-case basis. Depending on the state in which you will be working, exemptions may be available on the basis of disability, medical contraindications to the vaccine or any of its components, pregnancy or pregnancy-related medical conditions, and/or religion.
For remote work, this position requires that you provide a high-speed internet connection, subject to applicable expense reimbursement requirements (if any), and a work environment free from distractions.
With very limited exceptions (medical conditions or sincerely held religious beliefs that prohibit you from getting the vaccine), one of the requirements for this job is that you be fully vaccinated against COVID-19.
*Except for states where legally prohibited to enforce mandates.
APPLY HERE
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