by twochickswithasidehustle | Aug 3, 2022 | Uncategorized
Job Description
Digital Service Associate
NOTE: This is a virtual position in the United States where you will work from your personal residence in a distraction free space. Due to the needs of the business at this time, we are only hiring in the following time zones: MST and PST
The Wayfair Opportunity:
At Wayfair, we believe a phenomenal customer experience combined with a supportive employee structure has resulted in our award-winning Customer Service Team.
This isn’t just about taking another contact— this is about empowering our customers to create spaces reflecting who they are, what they need, and what they value. You’ll play a crucial role by providing a best in class experience when it’s most needed to our UK & IE based customers. Wayfair will give you the training, tools, and decision-making ability to help our customers find solutions that work best for them.
You will empathetically help customers navigate a variety of post-order issues such as: shipping questions, damages, returns, replacements, assembly services and order notifications.
No scripts. No canned responses. These are true human to human interactions where you can make a meaningful impact. Wayfair will invest in you with continuous development, career opportunities, and will surround you with a team of great people.
What Does a Senior Digital Service Associate Do?
Navigates Technology Effectively: You should have the ability to proficiently navigate hardware and software which is imperative to success in this role. You will rely on technology daily in order to do your work and you should feel comfortable with continuous learning.
Mastery of the Written English Language: Written communication will be your primary tool. You should have an unparalleled understanding of the English language and ability to convey empathy in all written formats. You will be expected to use your analytical skills to read, probe, and fully understand the needs of our customers to assess the best resolution to each unique problem.
Ability to Handle Multiple and Concurrent Contacts: This is a fast paced and highly structured environment. Attention to detail will be crucial since you will not be speaking to customers by phone, only through written communications via our digital platforms (i.e.-chat, email, and SMS).
Read Analytically and Show Empathy: You will work to understand relevant customer information and find the best way to solve their problem quickly and thoroughly through written communication. You will reference policies and procedures to respond in a respectful and courteous manner when addressing customer inquiries, requests or escalations.
Demonstrates Reliability: Attendance and commitment to being present for your full shift each day is crucial. This helps ensure we’re ready and available to help our customers when they need us most. For unexpected events or issues, we require our associates to be proactive in their communication and planning whenever possible.
Meets Our High Performance Bar: You’ll work to exceed customer satisfaction, excel in meeting customer service efficiency metrics, and other responsibilities as assigned. Our associates set and hold a high bar for themselves and own their own development plan by setting tangible goals, driving regular development conversations with their manager, and taking the initiative to get appropriate feedback and support.
Engages Customers: You’ll need a passion for people to create an exceptional experience by delivering effective support aligned with Wayfair’s values, principles and standards. You’ll represent Wayfair and build trusting relationships with customers who contact us through our digital platforms. Topics can range from returns, replacements, delivery, product availability, order status, and more.
De-Escalate Customer Concerns: Most customers contact us because they’ve had an order issue and need your help. You will use your conflict management skills to balance the needs of the customer with the options from the business, while always maintaining professional composure in your communications.
Problem Solves: Solutions aren’t a one-size-fits-all approach and associates do not use pre-populated scripts. You will be given a level of autonomy to help customers find the right solution. You’ll need to think analytically to solve customer problems in a first contact resolution approach.
Multitasks: You’ll need to juggle navigating multiple browsers, tabs, tools, screens, and concurrent chats in order to quickly and effectively answer questions. The ideal digital service associate will be highly familiar with computers and can effectively navigate technology on a daily basis.
Escalates Systemic Issues: You’ll continuously look for areas of improvement and communicate trends in customer contacts to leadership as appropriate.
What are the Pay & Benefits?:
Pay:
Hourly Pay Rate: $17.85 ( cost of living adjustments could apply)
Tenure based pay increases starting as early as 6 months
Quarterly Performance Bonuses (up to $2,200)
Referral Bonus ($500 per eligible referral)
Benefits:
Health, Vision and Dental Insurances (coverage starts on Day 1!)
401(k) with company match up to 4%
Paid Time Off (start accruing time immediately)
7 Paid Federal Holidays and 1 Floating Holiday
Paid / Unpaid Parental Leave options
Eligible Tuition Reimbursement (up to $5,250)
Wayfair Employee Discount
What are the Requirements?
Demonstrated proficiency in written English language.
1+ years in a call center environment or similar. (digital or chat experience preferred)
Comfort in working with our customers internationally.
Ability to work shifts and training between the hours of 3pm-12am PST
You will required to type 45 or more words per minute (wpm) (assessed)
You must be 18 years of age or older.
You must hold a High School Diploma, GED, or equivalent.
You will be required to hardwire your computer to a modem with minimum internet speeds of 25Mbps (download) and 5Mbps (upload). Wireless (WiFi) access is not permitted for use. All other necessary computer equipment and accessories are provided by Wayfair.
Comfortable working with a variety of systems and platforms simultaneously. (Windows Operating Systems or equivalent.)
A private and dedicated workspace free of any distractions (roommates, children, spouses, pets, etc.)
Wayfair wants to ensure your success. This is why our training is 100% mandatory. We are unable to accommodate any misses, time off, or tardiness during this period.
APPLY HERE
by twochickswithasidehustle | Aug 3, 2022 | Uncategorized
Job Details
Description
The Quality Assurance Specialist is responsible for working alongside the support management team to identify quality, performance, and knowledge related issues in order to improve overall agent and team growth in providing excellent customer service. A strong help desk support knowledge is required in order to include troubleshooting of software, hardware, and networking issues.
Job Responsibilities:
Review required number of calls for all agents weekly to verify if they are adhering to procedures when handling calls
Create weekly reports of all evaluations to provide consistent documentation of agent’s call/ performance. Evaluations are performed utilizing the Jira Service Desk and Redbox call monitoring system
Address agent evaluations with management team
Provide corrective action steps/guidance as needed to agents as per the call center guidelines.
Assist management in identifying training needs
Research quality issues/customer complaints in order to provide detail feedback of the associated call along with ticket documentation to address customer concerns
Perform other duties as assigned
Job Qualifications:
Proficient in Windows Operating System (Windows 10 preferred), Microsoft Word and Excel
Ability to simultaneously manage many tasks and make quick decisions with a sense of urgency
Technology literate with conceptual understanding in PC computer software and hardware
Excellent written/verbal communication skills
Good organizational skills
Able to do shift work.
Proven customer service skills
Proven helpdesk support knowledge
Skilled in troubleshooting software, hardware, and networking issue.
Qualifications
Education
Preferred
High School or better.
Experience
Preferred
3 years: 3 years Helpdesk Experience
APPLY HERE
by twochickswithasidehustle | Aug 3, 2022 | Uncategorized
Position Type: Independent contractor
Location: Remote
Wage: $30/hour
Estimated weekly hours: 10-20
“Whoa. [Your name goes here] is the future.”
As Social Media Manager at Fertility Bridge, you get to practice your social media skills and learn how to apply them to big business goals that sometimes lead to beautiful little babies being born!
You increase engagement because of your creativity and execution.
But how do you know if this is your dream work and if Fertility Bridge is your dream client?
If you answer yes to these three questions:
Are you fascinated by the evolution of social media and keeping up with it?
Do you understand that the only thing that matters is engagement, not followers or output?
Can you turn your creative strategy into a process and execute it consistently?
YOUR MISSION
Should you choose to accept it, is to bring Fertility Bridge back as a social media champion. We started off that way. Then we got busy. And old? We’re looking to you to bring us back to the cutting edge.
You settle the cursed “social doesn’t convert” debate once and for all
Digital marketers (even ours) frequently say that social doesn’t convert. It’s for awareness only.
You call BS.
You know that social media can lead to word-of-mouth referrals like never before. You’re determined to find a way…and the proof.
You help the people who help people make babies
Infertility sucks. Trying to have a child if you’re LGBTQ+ is hard. People frequently put off the treatment they need for years and years.
Sometimes that causes years of anguish. Sometimes it closes the window on their dreams.
Because of your creativity, you give people what they need to get the help they need. Sometimes that brings them closure. Sometimes that brings them a cute wittle baby that never would have been here if it weren’t for you!
You increase engagement
Nobody cares about followers. Nobody cares about how much you post. Nobody cares about robot comments. They care about you increasing the number of people that engage with their content and brand. So do we.
You teach others
You teach us, and you coach our clients during formal trainings.
You collaborate
You work with our Creative Director on coming up with campaigns, and you work with our Digital Strategist on getting results from paid campaigns.
You execute
If you are an ideas person only, this isn’t the spot for you. You gotta use those thumbs to bring your ideas to life.
Your areas of responsibility
You don’t do all of these things all the time. You do some of them, some of the time, and when necessary, you dig deeper
Graphics
Editing
Short videos
Reels
Conversions
Audiences
Training
Facebook
Instagram
Linkedin
TikTok
Manages Mail Chimp lists
Community management
Anything else the founder dreams up
HOW TO APPLY
If you feel you can contribute to a dynamic, growing company, please begin your application process by applying through Hireology. After you submit your cover letter, resume, and application on Hireology, you will receive acknowledgment via email. If you don’t see the email in your inbox, please check your spam folder – sometimes Hireology emails end up there.
You will receive instructions on next steps after your application materials have been reviewed. As a remote company, we rely on remote working technologies to serve our clients. In evaluating new employees, we put a premium on a candidate’s ability to shine through these same technologies: video, email correspondence, and web-based conferencing.
Contracting Process
Introduction Video
Screening Call: 20-30 minutes
Fit Interview: 60-90 minutes
Paid Assignment
Continued work based on your terms
APPLY HERE
by twochickswithasidehustle | Aug 3, 2022 | Uncategorized
PandaDoc is looking for an experienced email marketer to drive engagement with the PandaDoc audience across the entire customer journey.
Your main duties will include assisting with new email marketing campaigns end-to-end, working with and finding new ways to maximize our current email database within various email platforms (Hubspot, Salesloft, Gainsight), testing and optimizing current static and automated emails, and managing our existing nurture drips for the product, content, customer and product marketing teams.
If you’re interested in SaaS for revenue teams and can generate innovative ideas that convert visitors to high-quality leads, let’s chat. As an Email Marketing Specialist, your role is to assist the Email Marketing Manager in reaching prospects and customers through email campaigns and inform them about company news, new content, product updates, and events.
Ultimately, you should be able to promote our brand and ensure our subscribers and customers stay engaged with our content and PandaDoc company updates.
In this role, you will:
Actively manage the email campaigns currently running and develop new programs
Identify new audiences to grow our existing database of contacts
Assist in the personalization and segmentation of our user databases to create a better customer journey and experience
Work with Marketing Operations to ensure database cleanliness and GDPR compliance
Report on overall success of campaigns across all platforms and gather data daily, weekly, monthly, etc.
Work with the email marketing manager to come up with the company email playbook for all teams
Execute all email set-up, troubleshooting, and resolution of potential issues
Become the central hub of existing email programs from various teams (sales, marketing, customer success, product)
Work with Marketing Operations to ensure database cleanliness and GDPR compliance
Manage and update all email marketing content calendars
Exemplify the center of excellence for email marketing
Develop and execute a conversational, yet professional subscriber and customer experience (match our brand tone and voice)
Partner with the product marketing team to understand the various customer journeys and translate that into an engagement plan in our email channel
Know the data – constantly analyze campaign performance and experimentation and make recommendations to continually improve campaign success and conversion rates
Build relationships with multiple teams to understand and report the amount of revenue generated from email marketing efforts
Support the execution of email programs for multiple teams
Content Marketing
Customer Marketing
Product Marketing
Brand / Digital Marketing
About you:
Have 2-3 years experience hands-on managing and executing email marketing campaigns
Proficiency in HubSpot, Salesforce, and Google Analytics
Know how to manage multiple email campaigns that span various audience types (subscriber, trial user, customer)
Understand the importance of the customer journey and become an internal advocate for it across multiple teams and departments
You like and appreciate direct feedback that is focused on your growth as well as business results
Genuine team player with exceptional collaboration skills for building strong relationships
Exceptional skills in written communication, project management, and organization
Ability to turn things around as quickly as possible and with little guidance
APPLY HERE
by twochickswithasidehustle | Aug 3, 2022 | Uncategorized
Job Details
Level
Entry
Job Location
Remote, USA – ,
Remote Type
Fully Remote
Job Category
Health Care
Data Entry Operator (Seasonal)
HealthOPs a subsidiary of HealthAxis group is looking for a Data Entry Operators to join our team. The Data Entry Operator is responsible for entering data into computer using alphabetic, numeric, or symbolic data from source documents by following production guidelines and procedures for archival and data capture purposes.
Responsibilities:
Keep track of received data and source documents
Prepares and sorts source documents and identifies and interprets data to be entered
Maintains a business-like production environment, by keeping personal communications and distractions to a minimum
Compares data entered with source documents, or reenters data in verification format on screen to detect errors
Complies, sorts and verifies accuracy of data to be entered. Keeps record of work completed on the form provided
Responds to inquiries regarding entered data. Corrects knowledge and performance deficiencies when notified of errors, in order to produce an acceptable product
Reports to work and meetings on time and prepared
Ability to take direction from Production Supervisor
Customer Service:
Responsible for driving the HAXG culture through values and customer service standards
Accountable for outstanding customer service to all external and internal contacts
Develops and maintains positive relationships through effective and timely communication
Takes initiative and action to respond, resolve and follow up regarding customer service issues with all customers in a timely manner
Qualifications:
Education:
High school diploma or GED required
Associates Degree; a combination of education and equivalent experience may be accepted in lieu of a degree.
Experience & Required Skills:
0-2 years in a related field
Must type at least 45 wpm with a high accuracy level
Must be able to proficiently use a standard keyboard, mouse and PC
MS Office Suite, MS Access, Excel
APPLY HERE
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