by twochickswithasidehustle | Aug 25, 2022 | Uncategorized
Employer: MasterBrand Cabinets
Job Description
The Order Specialist position plays a key role in servicing our customers. The position is responsible for ensuring that all jobs are ordered accurately and in a timely fashion to meet the needs of our customers. The Order Specialist works hand in hand with internal and external contacts assigned to their accounts with the overall goal of servicing our customers at a high level.
Organizational Relationship:
The OS position reports to the Supervisor Order Fulfillment for the Builder Channel.
Overall Accountabilities
- Work with FSR’s to ensure the expectations of our builders are met with regards to timely and complete delivery and installation.
- Facilitate verbal, electronic, or hard copy communications with Customers regarding the phase of construction, cabinet order dates, selection information and purchase orders, etc.
- Provide field measure packets on time that include all the necessary information for FSR’s to accurately verify designs and selections on each job.
- Collect purchase order information and prepare accurate pricing summary for invoicing purposes.
- Timely and accurate ordering of all jobs is the goal.
- Ability to travel as required. Estimated travel currently anticipated for this position is <5%.
- Other duties, incidental or regular, may be assigned at management’s discretion.
- Keep track of construction schedules through communication with the superintendent, electronic scheduling tool provided by Builders, receipt of hard copy documentation, etc. Receive start notifications for all jobs before scheduling the house to be measured with the FSR.
- Validate field measures and make necessary changes with FSR, Sales Representative, Builder and Sub-contractor ensuring alignment and first time complete installation.
- Diagnose and prescribe solutions to resolve Customer concerns.
- Collecting selection and purchase order information from the builder.
- Creating Jobs in our system(s) before field measure.
- After release from the builder, prepare measure packet that includes cabinet layouts, items list, and selection information, etc. Provide measure packets to appropriate FSR. Communicate any urgency associated with specific orders to the FSR through Salesforce.
- Work with Design Associate and Sales Representative to redesign any complex kitchens or take care of any major SKU changes as requested by the FSR.
- Review all selections and options and ensure PO is accurate. Request VPO’s when needed. Working with Builders Purchasing Dept. to resolve P.O. discrepancies.
- Prepare countertop orders and send to countertop supplier. Place email confirmations in Box Job Folder.
- May create install packet that stays in box folder which includes the layout, items list, countertop information.
- Finalize and submit order utilizing internal system(s)
- Work with Account Managers on recurring design changes and P.O. issues that need to be corrected and make sure you use the most up to date information provided by them.
Qualifications
- Experience using basic accounting procedures.
- Ability to communicate with all varying levels of skilled trades.
- Ability to understand kitchen/bath layouts and interpret design issues related to final installation.
- Experience using computer programs including Excel and Microsoft Word
- Experience working in a fast-paced environment while multitasking
- Ability to define problems, collect data, establish facts, and draw conclusions
- Ability to follow existing guidelines and establish improved procedures
- Ability to handle stressful situations while remaining calm
Education Requirements:
- High School Diploma Required
- Higher education preferred
APPLY HERE
by twochickswithasidehustle | Aug 25, 2022 | Uncategorized
About Your Role:
As a Fact Checker on Dotdash Meredith’s health and wellness brands, you will check our health content to make sure all facts are accurate and supported by reputable sources, that citations are properly formatted, and that the copy is free from spelling or grammatical errors.
This is a remote position. Applicants must live within the United States or Canada and be available to commit 20-40 hours per week.
As a digital publisher that reaches millions per month, Dotdash Meredith has the power and responsibility to create positive change. We are focusing our hiring efforts on diversity, equity, and inclusion to build a team that reflects our mission for racial equity in everything we do.
About You:
At least two years of fact-checking experience in digital or print media
Experience in consumer health content is a must
Masters in Library Science or a research background a plus
Comfortable working in a content management system, including WordPress
Able to work quickly, independently, and accurately
Willing to be featured on the site, including bio and headshot
Comfortable working remotely
You have access to a smartphone, computer (not a tablet), and a secure internet connection
About Us:
Dotdash Meredith is the largest digital and print publisher in America. From mobile to magazines, nearly 200 million people trust us to help them make decisions, take action, and find inspiration. Dotdash Meredith’s over 40 iconic brands include PEOPLE, Better Homes & Gardens, Verywell, Food & Wine, The Spruce, Allrecipes, Byrdie, REAL SIMPLE, Investopedia, and Southern Living.
Dotdash Meredith embraces inclusivity and values our diverse community. We are committed to building a team based on qualifications, merit, and business needs. We are proud to be an equal opportunity employer and do not discriminate on the basis of race, religion, color, national origin, gender, sex.
APPLY HERE
by twochickswithasidehustle | Aug 25, 2022 | Uncategorized
About Us:
SentinelOne is defining the future of cybersecurity through our XDR platform that automatically prevents, detects, and responds to threats in real-time. Singularity XDR ingests data and leverages our patented AI models to deliver autonomous protection. With SentinelOne, organizations gain full transparency into everything happening across the network at machine speed – to defeat every attack, at every stage of the threat lifecycle.
We are a values-driven team where names are known, results are rewarded, and friendships are formed. Trust, accountability, relentlessness, ingenuity, and OneSentinel define the pillars of our collaborative and unified global culture. We’re looking for people that will drive team success and collaboration across SentinelOne. If you’re enthusiastic about innovative approaches to problem-solving, we would love to speak with you about joining our team!
About the Role:
SentinelOne is looking for a Digital Community Associate to support strategic engagement programs that will provide multiple avenues for our customers to expand their relationship with SentinelOne and one another. While there are many aspects to this role, the ultimate goal of the program will be to maintain and innovate on a customer hub for insight, guidance, peer & expert-led discussion, and insight on SentinelOne’s products, support, & services. We are searching for an individual who will support and collaborate on a wide range of community engagement initiatives such as group moderation, finding the appropriate resources to answer technical questions, content creation and sourcing for groups, coordinate topics for webinars exclusive to community members, and more. This role combines content creation and moderation, with technical savvy and project management capabilities to ensure our community program delivers on its commitment to provide customers a space for collaboration while offering a consistently positive and value-driven experience.
We are seeking an individual passionate about customers, eager to ensure their customer voice is heard, and capable of building strong relationships inside and outside an organization. You must be organized, possess exceptional communication skills, able to work cross-functionally, and keep up-to-date on all industry news.
Responsibilities:
Draft and publish content or coordinate guest posts from internal resources that meet SentinelOne’s core pillars while driving value to our customers
Implement operational strategies that are designed to increase engagement and quantity of members within the community
Implement community gamification and incentives for participation in the digital community
Stay up-to-date with the latest industry trends/content/topics surrounding S1, cybersecurity, and endpoint management
Be a strong moderator by either responding directly to or sourcing the appropriate internal point of contact to address customer inquiries requests within our community groups
Either via survey, email, or communication with the S1 customer success team – monitor and collect feedback from the community to make improvements
Support the project to develop a digital guided onboarding portal within the Community, in an effort to make self-service onboarding easier and more readily available
Monitor platforms such as Reddit, Discord, Facebook for possible places where S1 customers may need help that can be resolved by engaging the community
Requirements:
2+ years of work experience at an enterprise software company
1+ years of customer community management experience is a plus (general customer marketing, customer support or customer success experience also a bonus)
Experience as a community manager, content creator, product owner, technical writer, or similar in a technical capacity
Excellent written and verbal communication skills, as well as presentation skills
Demonstrated ability to build rapport with internal teams and external customers
Ability to work collaboratively with a sense of urgency and timeliness in a fast-paced environment
Strategic and creative thinker with well-developed problem-solving and analytical skills
What will separate you from other candidates?
Experience in the IT or Cybersecurity industry especially Endpoint Security
Embodies the core values of SentinelOne: Trust, Accountability, OneSentinel, Relentlessness, Ingenuity and Community.
APPLY HERE
by twochickswithasidehustle | Aug 25, 2022 | Uncategorized
Description
Float is the world’s leading software for teams to plan their time and, behind it, is a world-class team looking for an experienced UX Researcher to join us. From New York to the UK, Canada to South Africa—our Engineering, Product, Marketing, and Customer Success teams work asynchronously, helping brands such as Airbnb, Buzzfeed, and Ogilvy plan and manage their time better. Float is self-funded, profitable, and growing. If you’re a go-getter, align with our values, and are looking to join a team that’s passionate about helping others work and live more productively, we want to hear from you. Here are a few tips from our CEO to make sure your resume stands out from the crowd.
Why We’re Hiring For This Role
Float launched an insights function in late 2021 and introduced a UX Research Lead role to strengthen our qualitative research capability. We’re now poised to build this team to reinforce Float’s accelerating growth and support the increased capacity of the Product, Marketing, Customer Success and Engineering teams.
Float has a strong appetite for evidence-based decision-making to drive the enhancement of the core experience across the web app, to expand customer adoption of new features, the mobile app and our latest integrations, and to explore new growth areas to widen our competitive moat.
To work alongside product managers, product designers, data analysts, product marketers, and customer success representatives, we need an enthusiastic and nimble UX Researcher to apply insights to influence product design and strategy.
We have an ambitious roadmap and are committed to a seamless customer experience, highlighting the need for a UX Researcher to deliver the right amount of research to trigger ideas and make informed decisions.
We’re looking for someone who enjoys both exploratory, generative research to delve into problem spaces and learn about prospective customers, as well as evaluative research to validate designs and measure impact.
Our UX Research Lead, Mia Northrop, explains the important role you will play within our Data & Insights team. Watch this video.
Float UX Research Lead
You’ll be working with a smart, dedicated, international team and researching a global customer base spanning myriad industries to help professional teams make the most of their time, all around the world.
What You’ll Be Responsible For
This role will be responsible for running research activities end to end that span the core Float experience to new growth areas, as well as the marketing site.
Early on you’ll jump into:
Reviewing our product feedback and feature request board for new trends
Crafting research plans in response to product proposals, collaborating with Product, Design and Engineering to understand our research needs
Planning and conducting interviews, concept test surveys and usability studies for new product specifications
Documenting findings and sharing actionable insights with the team, async
Once you’re settled, we expect that you will:
Build our customer research panel and explore ways of engaging our insights community
Generate customer journey maps for our personas and drive improvements to customer onboarding
Expand our third-party research about resource management, SaaS and B2B
Take ownership of key aspects of the Voice of the Customer program
Define new tools and processes, continuously improving research ops
What You’ll Need To Be Successful
This role is ideal for someone with a solid qualitative research skill set who is committed to improving our performance on key UX metrics. We’re looking for someone who has 3+ years of proven experience with conducting research in a commercial digital environment.
You will have hands-on commercial experience with:
Choosing the appropriate research methodology and identifying research questions
Developing a budget and timelines for the research project
Recruiting and screening participants
Planning, moderating and facilitating qualitative research as well as short surveys and polls, and synthesizing and analyzing the results
Triangulating your insights against product data, Voice of the Customer metrics, feature requests and external sources
Communicating findings with actionable insights
Conducting desk research to ramp up the team’s domain knowledge
Remote testing logistics and tools
You’ll have a thorough understanding of usability principles and be familiar with IA and information design best practices, as well as interaction design concepts. We don’t expect you to design but you can identify potential problems with one, and you’re comfortable creating a prototype from an existing design system.
In terms of soft skills, you’re curious and self-directed, comfortable with ambiguity, autonomy and problem solving, and appreciate collaboration and your colleagues’ feedback.
Your verbal and written communication is a key strength, you’re a great listener, observant and pay attention to detail. Bonus points for knowledge with B2B customers, SaaS business models and Voice of the Customer programs
As a fully remote team, we’re looking for someone comfortable with asynchronous communication as the default, which means you have previous remote experience and are comfortable using tools like Slack, Loom, and Asana to communicate as needed. Don’t worry—you will have significant deep work time since we have very few meetings.
APPLY HERE
by twochickswithasidehustle | Aug 25, 2022 | Uncategorized
Description
American Specialty Health is seeking a detail oriented research representative for our Eligibility team. This position will research and resolve eligibility verification requests while providing the highest quality of customer service by maintaining a professional and courteous manner. The ideal candidate will have strong typing and 10-key skills while maintaining 98% accuracy. The research representative follows confidentiality guidelines to ensure security measures are enforced and proprietary information remains protected.
Remote Worker Considerations
Candidates who are selected for this position will be trained remotely and must be able to work from home in a designated work area with company-provided technology equipment.
Responsibilities
Verifies member eligibility from the eligibility file, communications logs, and health plan websites or by calling the health plan directly when all other resources are exhausted.
Inputs and saves verified member’s information into the communications log and/or member maintenance.
Promptly processes and completes research to ensure turnaround times are met.
Makes follow up calls to practitioners and members to provide research results.
Builds or updates member and group records in ASH’s proprietary claims processing system including documentation in notes.
Follows confidentiality guidelines to ensure security measures are enforced and proprietary information is protected
Must maintain a minimum production level of 85 claims, 60 CSS/MNA, or 60 Ashlink requests per day pro-rata with no less than 98% accuracy.
Ability to assist in multiple functions as needed.
Ability to participate in peer mentorship as needed.
Qualifications
High School Diploma required.
Minimum one year experience with 10 key, typing, and computer skills. 8,000-10,000 key strokes per hour required.
Excellent customer service skills, experienced in making outbound calls and meeting expectations for productivity and accuracy required.
Experience with claims processing or eligibility verification preferred.
Core Competencies
Demonstrated ability to interact in a positive, respectful manner and establish and maintain cooperative working relationships.
Ability to display excellent customer service to meet the needs and expectations of both internal and external customers.
Excellent listening and interpersonal communication skills to identify critical core competencies based on success factors and organizational environment.
Ability to effectively organize, prioritize, multi-task and manage time.
Demonstrated accuracy and productivity in a changing environment with constant interruptions.
Demonstrated ability to analyze information, problems, issues, situations and procedures to develop effective solutions.
Ability to exercise strict confidentiality in all matters.
Mobility
Primarily sedentary, able to sit for long periods of time.
Physical Requirements
Ability to speak, see and hear other personnel and/or objects. Ability to communicate both in verbal and written form. Ability to travel within the facility. Capable of using a telephone and computer keyboard. Ability to lift up to 10 lbs.
Environmental Conditions
Work-from-home (WFH) environment.
American Specialty Health is an Equal Opportunity/Affirmative Action Employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.
APPLY HERE
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