by twochickswithasidehustle | Sep 8, 2022 | Uncategorized
Security Clearance required:
No clearance required
Cognosante is on a mission to transform our country’s healthcare and national security systems. With our health and security-focused solutions, we help public sector organizations achieve the important task of providing the best possible public services to American Citizens. From Enterprise IT, Data Science, and Security Services, to full-scale Consumer Engagement and Interoperability solutions, we are moving government services forward with transformation and innovation. Learn how we are making a difference in people’s lives today!
Job Description
The role of the Quality Analyst is to perform quality assurance audits on phone calls, emails, and chats. The analyst will review and grade customer contact events for technical accuracy, compliance to policies and procedures, and observable soft skills. The analyst may also provide measurements to help gauge the customers overall level of satisfaction with the contact event.
Schedule, Reporting and Training:
PART TIME Employees: A typical workweek will consist of 4-hour shifts per day, Monday- Friday, between the hours of 8am – 5pm EST. Two shifts are available, 8am – 12pm and 1pm – 5pm (all times based on Eastern Time Zone). All employees are required to commit to at least 20 hours per week.
Training will include 2- 3 weeks of remote web based training and 9 – 10 weeks of additional on the job training. Classes will run 4-5 hours per day, Monday- Friday, between the hours of 8am – 5pm EST. Breaks will be administered.
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Job Requirements:
Must have a safe and secluded at-home office that is free of normal household distractions
Typing speed of 35wpm with at least 85% accuracy
Must have a home PC equipped with MS Word and MS Excel
Must be proficient with MS Word and Excel
Must have basic computer skills
Strong customer service skills required
Strong verbal and written skills (excellent grammar, punctuation and spelling required)
High school diploma or GED required. College degree preferred.
Competencies
To perform this job successfully, the individual should demonstrate the following competencies:
Technical Skills – Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others.
Quality Management– Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness.
Judgment – Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.
Planning/Organizing – Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Develops realistic action plans.
Innovation – Displays original thinking and creativity; Meets challenges with resourcefulness; Generates suggestions for improving work; Develops innovative approaches and ideas; Presents ideas and information in a manner that gets others’ attention.
Language Skills
Must have strong written and verbal communication skills.
Computer Skills
To perform this job successfully, an individual should have knowledge of database software, spreadsheet software and word processing software.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to sit. Specific vision abilities required by this job include close vision, color vision and ability to adjust focus.
Quick tips on virtual hiring success:
Test your tech—make sure your internet connection and video conferencing program are both working prior to your interview.
Dress appropriately—dress for success and ensure your surroundings are tidy.
Be prepared—do your homework, rehearse your responses to key interview questions, and prepare your own questions.
Be personable—make eye-contact, smile often, and demonstrate enthusiasm for the role.
Remove distractions—engage with the interviewer by removing all distractions, including your smartphone.
Cognosante will not provide sponsorship for employment-based immigration benefits for this position.
Cognosante requires all employees regardless of position, work location or telework status to be fully vaccinated against COVID-19 unless prohibited by federal, state, or local laws. Cognosante will consider requests for reasonable accommodations due to disability or a sincerely held religious belief or otherwise in accordance with any federal, state, or local laws.
Like many other growing companies, Cognosante has been targeted by scammers attempting to make fraudulent job offers to potential candidates. Communication from Cognosante recruiting will only be sent with an official corporate domain email (e.g., @cognosante.com or @accurate.com) and not a commercial domain e-mail (e.g., @gmail.com or @yahoo.com). We will never request payment from you, nor will we send payment to you, prior to your start date. If you have been asked to send or receive any payment, or if you have any doubt about whether you have been contacted by a Cognosante employee, please contact us at jobs@cognosante.com. Thank you.
Cognosante is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.
APPLY HERE
by twochickswithasidehustle | Sep 8, 2022 | Uncategorized
Job Description
Overview
Where you’ll work:
This is a work from home opportunity, competitive candidates must reside withing the Columbia, MO area.
Compensation:
Starting pay is $18.25-$19.25 per hour. This Claims position is eligible for up to $2,000 in Welcome Bonuses throughout the first year of employment.
You are also eligible for:
- An annual bonus based on individual and enterprise performance
- Annual merit increases
Benefits:
We like to reward our employees for their hard work and commitment. That is why we offer benefits you might not find other places:
- Paid Time Off (PTO), plus:
- 5 days of Life Leave to take care of yourself and your family
- Paid Volunteer Time
- Annual Celebration Day to celebrate what’s important to you
- Parental leave for mothers and fathers
- Wellness and mental health programs
- 401(k) Savings Plan
- Medical, dental and vision
- Health Reimbursement Account, Health Care Flexible Spending Accounts, and life insurance
- Tuition Reimbursement/Community College Tuition Program
- Discounts from hundreds of retailers through our Perks at Work program
- Development and Mentor programs designed to help our employees grow and achieve their specific career goals
- Employee Resource Groups – State Farm’s Good Neighbor Culture celebrates diversity and promotes an inclusive environment where all employees feel welcomed, valued, and respected. The State Farm Employee Resource Group (ERG) program is a key element in our Enterprise D&I Structure and Strategy.
Responsibilities
As a leader in the insurance and financial services industry, we hire the best employees to serve our customers. When you join our team, you can feel good knowing you are helping our customers recover from the unexpected. Our Claims Associates are committed to helping our customers through the claims process while providing Remarkable® service. This includes:
- Proactively investigating claims, applying coverage, accurately documenting the file, and paying what is owed
- Answering inbound calls and making outbound calls to customers and claimants
- Supporting our customers through personalized, caring, and simple interactions
Employees must successfully complete all required training, including applicable licensing exam(s) and background checks required of various state(s).Hours of operation are continually evaluated and may change based on business need. Successful candidates are able and willing to work flexible work shifts and may be asked to work overtime and/or irregular hours. This opening is for any/all Claims Associate positions across our Claims segment.
Qualifications
Competitive candidates demonstrate the ability to:
- Communicate clearly, professionally, and empathetically
- Accurately document claim files
- Process information and make sound, fact-based decisions
- Multi-task across technical platforms within a fast-paced call center environment
- Value accountability and hold themselves to the highest professional standard
APPLY HERE
by twochickswithasidehustle | Sep 8, 2022 | Uncategorized
REMOTE – USA /
JOIN THE MODS – NEW MODS /
CONTRACTOR
APPLY FOR THIS JOB
ModSquad has partnered with multiple top-tier brands/clients across the globe and we need the best of the best in Customer Support!
Do you have a Technical Support background?
Do you enjoy work-from-home and flexible schedules?
ModSquad is seeking Mod Contractors to join our network!
If you want the chance to work gigs on the coolest of client projects…then ModSquad is the place for you!! Our clients are strictly Top Tier whose product offerings and services are hip, contemporary, and very current. You will instantly know who they are and very likely use them yourselves. Their customers expect the best service and support and that’s where we come in.
Our Mods bring super skills, a positive attitude, and a great vibe to project work everyday. Mods assist and guide customers to the right answers, solve concerns and are the GPS for customers to understand and optimize the best use of a client’s product or services. Project gigs available now and more are on the horizon.
Our client is changing the way construction professionals view, manage and document their job sites by offering IP camera technology solutions and live-view surveillance services.
In this project, mods will work within SalesForce to address customer inquiries to drive satisfactory resolutions. Minimal phone and-or chat technical support may be required from time to time.
Hourly Rate:
To be discussed in the interview phase
Commitment:
10 hours per week
90 days (as needed)
What We Are Looking For:
- Fluent English skills required – reading and writing
- Knowledge and understanding of technical schematics of IP cameras and their operations
- Attention to detail and active listening skills
- Experience working within technology and SaaS-based programs preferred
- General knowledge of the construction/CCTV industry/tools is a huge plus
WorkSpace Requirements:
- Dedicated laptop or desktop computer with Windows 10 or above
- Willingness to install MSQ security software and 2FA app on the phone
What’s In It For You:
- The potential to work with some of the coolest clients around the world like the NFL, Vimeo, and Topps!
- Flexible self-scheduling
- Access to ‘Hot Gigs’ postings exclusive to the Mod Network
- Work from home
- Competitive hourly rate – Discussed during your first interview
- Paid orientation
***IMPORTANT***: Take your time and make sure you do a thorough job in completing your application. Your responses should be grammatically correct and comprehensive. This will greatly increase the probability of scoring an interview!
Please note: A Chromebook is not sufficient for ModSquad projects.
Who is ModSquad?
ModSquad is a global provider of managed digital engagement services. Our 10,000+ Mods chat with customers, moderate web content, manage communities, and buzz in social media for many of the world’s coolest brands, including the NFL, Zendesk, and Topps, to name a few. We bring companies closer to their customers than ever before. From global enterprises to international agencies to hip new startups, our clients have reaped the benefits of putting ModSquad’s expertise to work. With experienced Mods available in 50+ languages in 70+ countries, we’re your squad for the digital world.
ModSquad is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), gender, national origin, ancestry, age, physical or mental disability, military status, status as a veteran or disabled veteran, sexual orientation, gender identity or expression, marital or family status, genetic information, medical condition, or any other basis protected by applicable federal, state, or local law, ordinance, or regulation.
***Pay rates vary by client and are not negotiable. Rates will be disclosed during the interview process
#workfromhome #freelance #remote #modsquad #wearethemods #customersupport #emailsupport
APPLY HERE
by twochickswithasidehustle | Sep 8, 2022 | Uncategorized
100% Online Content Writing
Study.com is dedicated to making information for education and career seekers easily accessible and valuable. Our Education & Career Research Writers respond to questions from people who are looking for information to help them make life-changing decisions about their education or career path. Writers work wherever, whenever, and as much or little as they want, all online.
Project Description
You’ll provide brief, specific answers to questions about choosing a degree or school, deciding on a career path, and many more topics.
You can choose what you want to work on from a pool of questions covering multiple topics. You’ll do internet research, craft custom answers, and offer links to additional information on the Study.com website.
Requirements
You have solid experience performing online research.
You understand what makes a website/source reputable and authoritative.
You have experience writing online content.
You’re able to read and write fluently in English.
Our writers are passionate about helping people succeed in their academic and career journey. Each writer delivers information clearly, accurately, and succinctly. If this sounds like you, apply today!
What We Offer
Reliable Payments: Timely, reliable payments twice a month via PayPal. All work is paid per piece. Per piece rates vary based on complexity and length of content.
Independence: No waiting, no assignments, and a massive library of questions for you to choose from
Flexibility: Work from anywhere, at any time, completely online
Supportive Staff: Access to a supportive in-house team to answer your questions
The Contract Process
Complete the application and submit with your resume.
Applications are approved and contracts sent on Wednesdays.
Submit the contract within the 5-day signing window.
The following Wednesday, you’ll receive onboarding instructions.
You can view a step-by-step overview of the contract process here: How to Become a Freelancer with Study.com
Who We Are
The mission of Study.com is to make education accessible, and over the last two decades we’ve become the leading online education platform, delivering a personalized learning experience across a broad continuum of education for over 30 million students, instructors, and professionals every month.
We help empower millions of learners to achieve their education and career goals. We focus on increasing access to education because we know information is the ultimate equalizer and that education is key to upward mobility.
APPLY HERE
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