by twochickswithasidehustle | Feb 6, 2025 | Uncategorized
Everlight Solar is seeking a skilled Data Analyst who will design and maintain functional programs and applications, producing fully functional software applications according to requirements. As a Data Analyst, you play a key role in serving our clients and team members. This will be a full-time, work-from-home “remote” position.
Must own a Mac computer and be fluent with the Apple ecosystem of software (iOS, macOS, iWork, etc.)
Everlight Solar is a rapidly growing company and the leader of solar energy in the Midwest. We offer a unique experience that fosters individual growth and rewards performance. Our culture at Everlight is extremely important to us. The work environment is fast-paced and dynamic. We value teamwork, quality, innovation, and customer success. Our ideal candidate is self-motivated, detail-oriented, has excellent problem-solving abilities, is passionate about delivering results on-time, exceeding expectations, and ensuring success for our teams.
Responsibilities:
Work with large amounts of data to draw meaningful conclusions
Develop and implement data collection systems and other strategies that optimize statistical efficiency and data quality
Provide regular reporting and analysis to team
Develop and maintain dashboards and reports to track key metrics and performance indicators
Collaborate with cross-functional teams to identify areas for improvement and to develop solutions to enhance business operations
Provide training and support to team members on data analysis techniques and tools
Requirements:
Minimum two years of experience with DOMO
MajorDOMO Certification Required
3+ years experience in data analysis, reporting, business intelligence or financial analysis and a Bachelor’s Degree in Business, Statistics, Mathematics, Analytics, Computer Sciences or related field or equivalent experience
2 years experience in providing people analytics reporting to organizations
Demonstrated experience using SQL, and DOMO
Experience with sensitive and confidential people data in a global environment
Analyze, evaluate, improve, and document processes and workflows. Identify and take advantage of opportunities for process automation and simplification.
Proven ability to design and implement new processes and facilitate user adoption.
Strong understanding of Salesforce.com best practices and functionality
Strong data management abilities
A documented history of successfully driving projects to completion
A demonstrated ability to understand and articulate complex requirements
Excellent project management skills and a positive attitude
Must demonstrate exceptional verbal and written communication skills
Must demonstrate ability to communicate effectively at all levels of the organization
Benefits:
Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
PTO
Sick and Safe Time
Paid Holidays Off
Salary: $65,000-$100,000/ year
Everlight Solar is proudly an Equal Opportunity Employer. We value diversity of all types and are excited to work with talented individuals from a wide range of backgrounds. Everlight is committed to inclusion and we invite people of any race, creed, color, national origin, ancestry, marital status, sexual orientation, gender identity or expression, disability, nationality or sex, age groups (18+), and levels of education to apply. Authorized to work in the US and background check required.
by twochickswithasidehustle | Feb 6, 2025 | Uncategorized
Summary
The Billing Coordinator II is responsible for researching and billing exception agreement in his/her assigned districts. Audit and research each billing exception agreement. Work salesforce cases. Research and process revenue rejections and vehicle changes (VCNs). End of month close consist of working accruals, submitting Journal Entry template for processing, researching district variances. Excellent communication skills needed in order to interface with operating locations and internal departments.
Essential Functions
Research and Release billing exceptions for assigned districts daily
Understand and research mileage variances and exceptions
Backup other Billing Coordinators in the event another Billing Coordinator is out of the office
Communicate with field operations either via email or phone
Research any discrepancies or previous billings to ensure accuracy
Additional Responsibilities
Performs other duties as assigned.
Skills and Abilities
Computer literate with general knowledge of software to include Microsoft Office Suite
Strong verbal and written communication skills
Ability to work with minimum supervision
Highly thorough and dependable
Detailed oriented with excellent follow-up practices
Ability to work a flexible schedule for month-end close- (1st, 2nd and 3rd workday)
Demonstrates customer service skills
Ability to prioritize, structure and schedule tasks to maximize effort and meet deadlines
Ability to efficiently work in a remote environment
Qualifications
H.S. diploma/GED required
Job Category: Credit & Collections
Compensation Information :
The compensation offered to a candidate may be influenced by a variety of factors, including the candidate’s relevant experience; education, including relevant degrees or certifications; work location; market data/ranges; internal equity; internal salary ranges; etc.
Compensation ranges for the position are below:
Pay Type :
Hourly
Minimum Pay Range:
20.00
Maximum Pay Range:
22.00
The position may also be eligible to receive an annual bonus, commission, and/or long-term incentive plan based on the level and/or type.
Benefits Information:
For all Full-time positions only : Ryder offers comprehensive health and welfare benefits, to include medical, prescription, dental, vision, life insurance and disability insurance options, as well as paid time off for vacation, illness, bereavement, family and parental leave, and a tax-advantaged 401(k) retirement savings plan.
Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace.
by twochickswithasidehustle | Feb 6, 2025 | Uncategorized
Boldly innovating to create trusted solutions that detect, predict, and prevent disease.
Discover your power to innovate while making a difference in patients’ lives. iRhythm is advancing cardiac care…Join Us Now!
At iRhythm, we are dedicated, self-motivated, and driven to do the right thing for our patients, clinicians, and coworkers. Our leadership is focused and committed to iRhythm’s employees and the mission of the company. We are better together, embrace change and help one another. We are Thinking Bigger and Moving Faster.
About This Role
iRhythm is a leading digital healthcare company focused on the way cardiac arrhythmias are clinically diagnosed by combining our wearable biosensing technology with powerful cloud-based data analytics and machine- learning capabilities. Our goal is to be the leading provider of first-line ambulatory ECG monitoring for patients at risk for arrhythmias. iRhythm’s continuous ambulatory monitoring has already put over 1 million patients and their doctors on a shorter path to what they both need – answers.
About this role:
The Customer Care Technical Support Supervisor is responsible for providing high quality and efficient customer service to iRhythm’s customers (accounts) and patients throughout the United States. The position is responsible for the daily management of a team of Technical Support Engineers, leading the team to meet (and exceed) service level and quality objectives. Responsibilities include hiring and retaining talented people, setting daily schedules, SLA, quality and attendance adherence and reporting. This position will also spend significant effort organizationally motivating, recognizing and rewarding, coaching and training members of the team. They will act as an escalation point for internal leaders when required. Additionally, the position is responsible for assisting the Director of Customer Care Operations with employee development, quality, process efficiency and enhancing workplace environment.
Job Requirements:
Oversee a team of 7-15 Technical Support Engineers who are servicing requests from accounts, patients and internal business partners for technical issues and providing daily monitoring and technical resolutions to system integrations.
Provide daily direction through coaching, one-on-ones and quality feedback to ensure the highest quality of technical support for the Customer Care department
Provide continual evaluation of processes and procedures. Responsible for suggesting methods to streamline operations through improved processes and additional technology
Act as a point of escalation for technical issues involving the Customer Care team
Provide daily, weekly and monthly metrics on all activity performed by the Technical Support Engineering team.
Consistently partner with other Engineering teams within iRhythm to ensure constant alignment and continued support
Respond to and resolve employee relations issues expressed by team members by working with employee, Director, Customer Care Operations and HR to understand, resolve and document issues
Work as a member / leader of special or ongoing projects that are important to Customer Care and process improvement
About you:
5+ years of experience in a high-volume call center environment with at least 2 years in a leadership position
Strong proficiency with tools commonly used in a call center environment including customer relationship management, workforce management, reporting and telephony-based systems
Strong analytic skills with the ability to identify trends and present information in a succinct and actionable manner
Extensive technical problem-solving experience with web-based and IOS platforms
Effective communicator with a talent for providing constructive feedback to team members
Demonstrated leadership capabilities, successfully guiding teams through periods of rapid growth.
Skilled at multitasking and prioritizing tasks in fast-paced, real-time environments.
Exceptionally collaborative, flexible and adaptive when engaging with customers and various teams within iRhythm
Bachelor’s degree or relevant experience in healthcare field preferred
What’s In It For You
This is a regular full-time position with competitive compensation package, excellent benefits including medical, dental, and vision insurances (all of which start on your first day), health savings account employer contributions (when enrolled in high deductible medical plan), cafeteria plan pre-taxed benefits (FSA, dependent care FSA, commute reimbursement accounts), travel reimbursement for medical care, noncontributory basic life insurance & short/ long term disability. Additionally, we offer:
emotional health support for you and your loved ones
legal / financial / identity theft/ pet and child referral assistance
paid parental leave, paid holidays, travel assistance for personal trips and PTO!
iRhythm also provides additional benefits including 401(k) (with company match), an Employee Stock Purchase Plan, pet insurance discount, unlimited amount of Linked In Learning classes and so much more!
FLSA Status: Exempt
LI-WB-1
LI-Remote
Actual compensation may vary depending on job-related factors including knowledge, skills, experience, and work location.
Estimated Pay Range
$58,300 – $84,900 USD
by twochickswithasidehustle | Feb 6, 2025 | Uncategorized
Remote Position – USA
About US
CDK Global is a leading provider of cloud-based software to dealerships and Original Equipment Manufacturers (“OEMs”) across automotive and related industries. The Company’s cloud-based, software as a service (“SaaS”) platform enables dealerships to manage their end-to-end business operations including the acquisition, sale, financing, insuring, repair, and maintenance of vehicles. By automating and streamlining critical workflows, the integrated platform of modern solutions enables dealers to sell and service more vehicles by creating simple and convenient experiences for customers and improves their financial and operational performance. Visit www.cdkglobal.com
At CDK Global, we are focused on connections that allow us to deliver world-class software, support, and data insights. Our values define who we are and how we show up for each other, our customers, and our communities. Our values: Stay Curious, Own It, Be Open, Create Possibilities
Job Summary
The Workforce Analyst is a motivated, team-oriented professional who collaborates closely with Sr. Workflow Analysts, support team leaders, and employees to align resources across channels, monitor multi-channel workload flow, and respond to changing business patterns. The goal is to position CDK to deliver an effortless customer support experience.
The primary responsibilities include supporting Workforce Optimization (WFO) by administrating junior intra-day scheduling tasks in Verint WFM and QM, processing time-off and coaching module requests, and balancing resources to meet Support KPIs. This role is empowered to make informed decisions that enhance operational efficiency and align with business objectives.
Responsibilities
Monitor and manage queue alerts in Five9 Supervisor Plus, ensuring Service Level performance targets are met.
Recognize and respond to spikes in volume, adjusting resources and skilling as needed.
Monitor inbound call queues, chats and aging cases prioritizing staffing appropriately .
Collaborate with Sr. Workforce Analysts and managers to address resource adjustments for fluctuating volume.
Develop proactive plans to address observed patterns in workload, recommending innovative adjustments.
Monitor workload elements, including volume, AHT, and shrinkage, to ensure alignment with the plan.
Identify and address real-time agent compliance issues, escalating as necessary.
Update schedules and WFM system plans in real time to adapt to business needs.
Review daily forecast vs. actual workload trends and report outages as needed.
Maintain strong relationships with operational supervisors and leaders to identify improvement opportunities.
Develop and maintain schedules on a smaller scale, calibrating with Sr Workforce Analysts and performing gap analysis weekly
Qualifications
Proficiency in Microsoft Office and basic data analysis for workforce planning.
Strong written and verbal communication skills, with the ability to negotiate effectively.
Proven ability to solve problems, analyze situations, and make sound recommendations.
Self-motivated with the ability to achieve goals with minimal supervision.
Focused on process improvement to enhance team and company efficiency.
Detail-oriented with a commitment to accuracy and excellence.
Thrives in a fast-paced, team-oriented environment and manages stress effectively.
Demonstrates a strong desire to learn and a proactive approach to responsibilities.
Preferred Qualifications
1+ year of Workforce Management experience, including time-off management and scheduling.
Experience with Verint, Five9, or similar WFM/WFO tools.
Familiarity with Quality Management, speech/text analytics, and performance management.
Automotive dealership experience is a plus.
Basic understanding of telecommunication technologies (ACD, IVR).
High school diploma or GED required.
Salary Range: $54,000 – $68,000
CDK Global is committed to fair and equitable compensation practices. Compensation packages are based on several factors, including but not limited to skills, experience, certifications, and work location. The total compensation package for this position may also include annual performance bonus, benefits and/or other applicable incentive compensation plans.We offer Medical, dental, and vision benefits in addition to:
Paid Time Off (PTO)
401K Matching Program
Tuition Reimbursement
At CDK, we believe inclusion and diversity are essential in inspiring meaningful connections to our people, customers and communities. We are open, curious and encourage different views, so that everyone can be their best selves and make an impact.
CDK is an Equal Opportunity Employer committed to creating an inclusive workforce where everyone is valued. Qualified applicants will receive consideration for employment without regard to race, color, creed, ancestry, national origin, gender, sexual orientation, gender identity, gender expression, marital status, creed or religion, age, disability (including pregnancy), results of genetic testing, service in the military, veteran status or any other category protected by law.
Applicants for employment in the US must be authorized to work in the US. CDK may offer employer visa sponsorship to applicants.
by twochickswithasidehustle | Feb 6, 2025 | Uncategorized
RemoteCustomer Operations /Remote
Title: Operations Support Coordinator
Department: Customer Service
The Role:
The Operations Support Coordinator, reporting to the Associate Manager, Operations Support, supports day-to-day customer issues related to technical problems, financial or payment issues, and supports processes to monitor and mitigate ecommerce fraud. They work closely with the Customer Service team, to help CSRs resolve these complex issues and in partnership with cross-functional teams like Product, Engineering, Finance, and more. And, they help with tracking trends related to these issues to ensure we’re flagging ongoing problems to our partners to enable root cause solutions that will improve the overall customer experience.
You Will:
Handle tech & financial tasks filed by the CS team, finding solutions to technical & financial/payment issues that are impacting customers.
Partner with Product, Engineering, and Finance teams to resolve customer questions or issues and provide guidance to Customer Service Representatives to help them answer customer questions or resolve customer issues
As needed, work directly with customers to resolve technical or financial problems, provide solutions, and de-escalate highly escalated issues.
Work in Minted’s internal OMS, various back office systems, and Salesforce, to research customer issues and history, resolve problems with orders or transactions, and more
Identify trending issues or ongoing problems causing customer pain and escalate to leadership
Find root cause solutions to ongoing customer issues, where possible and in partnership with cross-functional teams
Develop new processes and new ways of working that improve customer experiences
You Are:
Professional, with leadership skills, and excellent interpersonal and communication skills
Someone who leads by example, enthusiastically encouraging team members to follow Minted best practices and departmental policies
Able to take direction and quickly learn new procedures, processes, and products
Open to feedback, believing in a culture of continuous improvement as you work toward individual and departmental goals
Comfortable using technology; ideally familiar and experienced with eCommerce
Able to reliably meet a required flexible/variable hour work schedule including weekends based on business needs and adhere to company attendance policy
You Have:
2+ years of experience in a contact center or customer service environment, ideally with experience handling financial transactions, technical issues, and/or fraud monitoring
Strong technical aptitude
Strong problem solving & analytical skills
Experience with Salesforce a plus
Experience with Minted back office systems and tools a plus
Compensation:
The compensation range for the role applies to employment offers from Minted. Our employment offers fall between the minimum and midpoint of the range to allow for continued salary growth during your employment at Minted. The upper half of the range accommodates this growth and supports our intention to create an environment that encourages lasting relationships between Minted and our employees.
Geo Base Full Salary Range 0 – Includes SF Bay Area $26.00- $32.50
Geo Base Full Salary Range 1 – All non-SF CA, DC, NY – $23.92- $29.90
Geo Base Full Salary Range 2 – Includes CO, IL, MA, MD, NJ, OR, RI, TX, VT, VA, WA – $22.10-$27.63
Geo Base Full Salary Range 3 – Includes AL, AK, AZ, AR, CT, DE, FL, GA, IA, ID, IN, KS, KY, LA, ME, MI, MN, MO, MS, MT, ND, NE, NM, NV, NH, NC, OH, OK, PA, SC, SD, TN, UT, WI, WV, WY- $20.28 -$25.35
Salaries will vary based on various factors including but not limited to professional and academic experience, associated job responsibilities, and/or other business or organizational needs.
This role is hourly paid
Benefits:
Benefits will be effective the first of each month following your initial hire date.
- Medical, Dental, and Vision Benefits
- Employer Funded Health Savings Account
- 10 Paid Holidays
- Paid Time Off and Sick Leave
- Paid Parental Leave
- Employer Paid Wellbeing Apps (e.g. Headspace and Calm)
- Monthly Gym/Wellness Reimbursement
- 401(k) retirement savings plan
- Employer Funded Commuter Benefits
- Employee Discount
- Friends and Family Discount
About Minted:
Artists shape culture. They spark conversation, create connection, and bring beauty into the world. Minted is where they come together to reach further. Our marketplace empowers a thriving community of independent artists to sell and scale their work. We nurture self-expression, cultivate community, and bring the best in visual art to a global audience.
We’re building a new way to discover the world’s best creative talent. We’re here for the emerging talent ready to take off, the local favorites ready to grow, and the established artists ready to dream bigger.
At Minted, our people don’t just believe in the power of art–we live it. We have our finger on the pulse of what’s new and now. We’re obsessed with great design, art, and interiors. We’re in galleries, at fairs, and constantly finding inspiration online. We seek undiscovered talent that deserves to stand up and stand out. We connect with artists that have something to say, and we collaborate to amplify their work. The Minted community’s art, stationery, and textiles products have reached over 75 million homes worldwide.
Our marketplace brings the best in independent design to consumers everywhere. We recognize the challenges independent artists face, and we leverage our resources to level the playing field and create a platform that gives artists the freedom to develop their craft and grow their business.
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