by twochickswithasidehustle | Nov 4, 2022 | Uncategorized
Description
Provide a great customer and agent experience by effectively delivering real-time (intra-day) schedule management with the purpose of optimizing resources to achieve business objectives, using a variety of communications technologies including chat rooms, webinars and email in a virtual environment. This is a part-time position starting at 20 hours weekly with the flexibility for more during peak staffing.
PRINCIPAL ACCOUNTABILITIES
Provide real-time monitoring via available tools and workforce management techniques to make intra-day adjustments to maximize resource efficiency and achieve service level goals / business objectives.
Maintain constant communication with Program Success teams and/or client to coordinate needed staffing adjustments based on current and forecasted results for any program/client we support via phone, email and multichannel chat programs.
Update internal and external reports per set schedule. Distribute time sensitive reports to correct recipients as instructed.
Monitor all external factors affecting call center performance including but not limited to, weather, large scale internet, power or system outages, virus, malware, ransomware and work stoppages affecting multiple or all agents and report those to the appropriate departments for timely resolution
Requirements
PLEASE NOTE: Although work is performed 100% virtually from home, eligible candidates must reside in one of the following states: Arkansas; Arizona; Colorado; Florida; Illinois; Indiana; Iowa; Michigan; Nebraska; Ohio; Tennessee; Texas; Wisconsin. Visa sponsorship is not available for this position.
Minimum of two years of experience performing WFM-related functions (specifically real-time management), preferably in a multi-department/site contact center environment.
Experience with WFM software that includes real-time adherence preferred.
Previous experience working in a virtual fast-paced call center environment preferred.
Advanced working knowledge of Excel and other Windows based programs (Word, PowerPoint, etc.) and ability to organize/analyze data in a structured manner. VBA, Formula, and Query writing knowledge preferred.
Competency communicating with all organizational levels and building strong relationships with internal teams and customers; working as a team player in a fast-paced environment.
Ability to multi-task, be very detail-oriented, meet deadlines and be accountable for performance.
Willingness and ability to take the initiative for learning, increasing knowledge and improving skills in a self-directed manner to improve performance and position added value.
Ability to use multiple monitors, keyboard/mouse and work at a computer for a large portion of the work period.
Ability to work proactively with minimal supervision.
Ability to work variable hours, which may include evenings and weekends. Working schedules are not permanent. Ability to log into workstation on time a must.
Exceptional attendance required.
Personal internet service provider required. Acceptable and secure home office environment required.
Ability to maintain company equipment.
Ability to learn, change and grow as fast as our technology does.
Benefits
Work From Home
APPLY HERE
by twochickswithasidehustle | Nov 4, 2022 | Uncategorized
OVERVIEW:
Do Big Things provides a new narrative and new tech for a new era. By partnering exclusively with leading causes and campaigns, we’re focusing on driving the digital innovation necessary to create the change we need in our world.
At Do Big Things we fight for powerful, lasting change. Our team uplifts candidates and causes through digital storytelling and tools that amplify diverse voices and empower communities. We are driving the digital innovation necessary to create the change we need in our world and we are the people we serve. DBT is proud to be women-owned and women-led, with a staff that’s 50% people of color.
ROLES & RESPONSIBILITIES:
At Do Big Things, a Digital Technology Strategist leads day-to-day production and execution across all aspects of our clients’ digital programs. At Do Big Things, we pride ourselves on taking a strategic approach to digital production. That means using the close connection to the execution of and reporting on clients’ digital programs across all platforms to inform broader strategy.
The Digital Technology Strategist works across teams and wears many hats. Above all, the ideal candidate is a quick learner with a passion for doing good and a willingness to geek out over interesting code, new tactics, and using digital strategy to change the world for the better.
QUALIFICATIONS:
1-3 years experience using common broadcast email CRMs in the political & non-profit spaces. Experience in at least one of the following databases is preferred: EveryAction/NGP, ActionNetwork, ActionKit, NationBuilder, Salsa, MailChimp
Basic knowledge of HTML is required
Understanding and interest in standard A/B testing and email deliverability
Working knowledge of Excel/Google Sheets and a genuine love of data, metrics, and optimizing
A reverence for quality assurance and a zealous attention to detail
Ability to troubleshoot independently
Comfort multitasking and managing their time effectively against multiple (and sometimes competing) deadlines
Ability to communicate complex, technical issues in understandable, human terms
Experience in basic client-management is a plus
Familiarity with Google Analytics and/or Google Tag Manager is a plus
Experience trafficking paid ad campaigns in common self-serve advertising platforms including Google Ads, Facebook Ads, and Twitter Ads is a plus
COMPENSATION + PERKS:
Competitive compensation: We offer a strong base salary of $55-65K, incentive-based bonuses, full health, dental, vision and a 401k.
Work-Free Friday program: Every employee has a 4-day week every other week (outside of campaign season). Ask us for more details!
Amazing team. The Do Big Things family is an inspiring & award-winning group of brilliant, motivated, principled, & good-spirited people.
Flexibility. DBT offers unlimited vacation, so you can take a break when you need one. As a remote organization, members of the DBT team can live and work anywhere.
WANT TO APPLY?
At Do Big Things, we believe the diversity of ideas, perspectives and cultures that our employees contribute to our company is among our strongest assets. DBT is proud to be an equal opportunity employer. Women, people of color, members of the LGBTQIA community and others are strongly encouraged to apply.
Do Big Things is committed to providing an inclusive and welcoming experience for all candidates and employees. If there are any accommodations we can provide for you during the interview process or any other phase of the hiring process, please let us know.
APPLY HERE
by twochickswithasidehustle | Nov 3, 2022 | Uncategorized
BairesDev
Who We are
BairesDev is proud to be the fastest growing company in America. With people in five continents and worldclass clients, we are only as strong as the multicultural teams at the heart of our business. To consistently deliver the highest quality solutions to our clients, we only hire the Top 1% of the best talents and nurture their professional growth on exciting projects.
Data Entry Specialist at BairesDev
We are looking for Data Entry profiles to join our Talent Acquisition Team and participate in different projects made up of multicultural teams distributed throughout the world. This person must be proactive, detailoriented and demonstrate excellent analytical abilities, as well as teamwork and multitasking skills. This is an excellent opportunity for those professionals looking to develop in one of the fastest growing companies in the industry!
What You’ll Do:
- Support the Recruiting area in the identification and initial contact of potential candidates for our searches.
- Propose new alternatives to identify candidates.
- Identify opportunities for improvement in the current processes of the area.
- Manage the notices in the different job portals with which we work and evaluate the candidates that apply to them.
- Identify and analyze professional profiles in job portals for the different searches we have open.
Here’s what we are looking for:
- Proactivity and ability to work in a team.
- Marked attention to detail in daily work.
- 1+ previous work experience (is a plus).
- Advanced English level.
How we do make your work (and your life) easier:
- 100% remote work.
- Hardware setup for you to work from home.
- Flexible hours-make your schedule.
- Paid parental leave, vacation & holidays.
- Diverse and multicultural work environment.
- An innovative environment with the structure and resources of a leading multinational.
- Excellent compensation — well above the market average.
- Here you can grow at the speed of your learning curve.
- Our people work remotely but with a consistent and robust culture that promotes diversity and teamwork. To continue being the leading software development company in Latin America, we want to ensure that every BairesDev member gets the best growth and professional development opportunities in a diverse, welcoming, and innovative environment.
Every BairesDev team member brings something unique to our company.
We want to hear your story. Apply now!
APPLY HERE
by twochickswithasidehustle | Nov 3, 2022 | Uncategorized
TridentCare
Description
- Monitors specimen testing and resulting workflow post collection for all STAT orders, and orders sent to reference labs.
- Serves as liaison between client and Laboratory to ensure speedy resulting and release of results in the LIS. Activities can involve following up with dispatchers, phlebotomists, CLS, Lab Assistants, or specimen processors.
- Serves as liaison between client and reference labs (stat labs) to ensure promt fax of results. Activities include calling the reference lab to follow up on result status, adding/modifying requested tests, refaxing results, making demographic corrections.
- Completes data entry of patient demographics and lab order collection details into the LIS.
- Actively monitors LIS “STAT Tracking” program to continually evaluate all pending orders and conduct appropriate follow-up on the oldest orders.
- Collaborates with Lab Dispatch Department to gain an understanding of order comp[etion and drop status.
- Contacts client facilities to schedule “Redraws”; orders that need to be recollected due to unfavorable circumstances.
- Relays critical report values to appropriate personnel at client facilities.
- Conducts detailed and thorough research to find missing specimens.
- Escalates issues to appropriate management staff.
- Assists Customer Service Departments with results requests.
- Uses IP phone to answer calls, place calls, and redirect calls as needed.
- Answers calls from reference labs and phlebotomists.
- Uses email to communicate with in-house lab departments, phlebotomy supervisors, Lab Dispatch, and other departments.
- Works cooperatively and fully communicates with Area/ Regional Phlebotomy Management, Logging staff, Lab Dispatch, Customer Service, Redraw Department, and Courier services.
- Exercises initiative and responsibility by accommodating special requests, expediting urgent cases by conducting constant follow-up, and maintaining a positive attitude to connecting parties to ensure excellent customer service is provided.
- Composes detailed written documentation of issues that occur throughout the shift. It may be necessary to do mild investigations of situations, or conduct troubleshooting, or oversee immediate handling of an unexpected problem.
- Identifies and pursues self-improvement, and positively and quickly adapts to changes when directed.
- Performs other duties as assigned, helps out when attendance issues arise within the office, maintaining a positive attitude during crisis and engaging in daily teamwork with minimal encouragement.
Skills
Required
Typing Skills Min 35 wpm
Intermediate
Typing Skills – 10 Key
Novice
Identify/Resolve Problems
Intermediate
English written/verbal
Some Knowledge
Communication Skills
Novice
Computer Skills
Intermediate
Preferred
Medical Terminology
Novice
Customer Service
Some Knowledge
Behaviors
Required
Dedicated: Devoted to a task or purpose with loyalty or integrity
Team Player: Works well as a member of a group
Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
Motivations
Preferred
Self-Starter: Inspired to perform without outside help
Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals
Education
Preferred
High School or better.
APPLY HERE
by twochickswithasidehustle | Nov 3, 2022 | Uncategorized
Ensemble Health Partners
Thank you for considering a career at Ensemble Health Partners!
Ensemble Health Partners is a leading provider of technology-enabled revenue cycle management solutions for health systems, including hospitals and affiliated physician groups. They offer end-to-end revenue cycle solutions as well as a comprehensive suite of point solutions to clients across the country.
Ensemble keeps communities healthy by keeping hospitals healthy. We recognize that healthcare requires a human touch, and we believe that every touch should be meaningful. This is why our people are the most important part of who we are. By empowering them to challenge the status quo, we know they will be the difference.
Job Description
Document Imaging Specialist
Performs all Scanning Department duties pertaining to various departments’ work that occurs in Patient Financial Services.
The Document Imaging Specialist performs all Scanning Department duties relating to various departments’ work that occurs in Patient Financial Services. Job duties include, but are not limited to, processing incoming mail and preparing documents for scanning, scanning documents to proper location in accordance to the Record Retention Policy, any tasks resulting from these basic functions which are necessary to complete the document process, and communicating with coworkers and supervisor in order to maintain proper processing methods and remain aware of proper procedures.
Performs other duties as assigned.
Required Minimum Education: High School Diploma or GED
Minimum Years and Type of Experience: 1-2 years experience in healthcare industry.
Other Knowledge, Skills and Abilities Required: Experience with general computer systems such as Microsoft Office programs and office equipment such as scanning machines and printers.
Other Knowledge, Skills and Abilities Preferred: Experience in physician and hospital operations, compliance and provider relations.
Certifications: CRCR within 6 months of hire
Ensemble Health Partners is an equal employment opportunity employer. It is our policy not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender, gender identity, religion, national origin, age, disability, military or veteran status, genetic information or any other basis protected by applicable federal, state, or local laws. Ensemble Health Partners also prohibits harassment of applicants or employees based on any of these protected categories.
Join an award-winning company
- Three-time winner of “Best in KLAS” 2020-2022
- 2022 Top Workplaces Healthcare Industry Award
- 2022 Top Workplaces USA Award
- 2022 Top Workplaces Culture Excellence Awards
- Innovation
- Work-Life Flexibility
- Leadership
- Purpose + Values
Bottom line, we believe in empowering people and giving them the tools and resources needed to thrive. A few of those include:
- Benefit packages – We offer a variety of medical plans, retirement options, and 401k options.
- Wellness Programs – Are designed to help our associates enhance their health, including a comprehensive annual health risk assessment.
- Our Culture – Ensemble’s Associate Engagement Committee facilitates fundraising, community outreach and DEI events throughout the year.
- Growth – We invest in your professional development. Each associate receives a professional certification relevant to their field and can obtain tuition reimbursement.
- Recognition – We offer quarterly and annual incentive programs for all employees who go beyond and keep raising the bar for themselves and the company.
APPLY HERE
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