Infusion Billing Specialist- Open

by twochickswithasidehustle | Oct 15, 2024 | Uncategorized

Description

The Infusion Billing Specialist is responsible for printing and mailing claims, resolving claim issues, completing on the job trainings to build their work volume, and growing their role according to skills and processes learned. The ideal candidate will be a highly motivated individual who has infusion experience, an understanding of various payer types, prior patient statement printing, mailing and follow up with patients. This role may require in depth conversations with patients to explain amounts due and how insurance plans processed claim.

Responsibilities & Essential Functions

• Printing of Secondary Infusion claims
• Submit claims to the payers for all infusion clients
• Print Patient statements
• Mailing printed claims on the mail cycle set up by the clients
• Follow through on commitments – Lives up to verbal and written agreements, regardless of personal cost.
• Intelligence – Learns quickly, demonstrates the ability to quickly and proficiently understand and absorb new information.
• Analytical and Reasoning Skills – Able to structure and process qualitative or quantitative data and draw insightful conclusions from it. Exhibits a probing mind and achieves penetrating insights.
• Attention to detail – Does not let important details slip through the cracks or derail a project.
• Persistence – Demonstrates tenacity and willingness to go the distance and get things done.
• Efficiency – Able to produce significant output with minimal wasted effort.
• Honesty/Integrity – Does not cut corners ethically, earns trust, and maintains confidence. Speaks plainly and truthfully.
• Proactivity – Acts without being told to do so to prevent potential problems, brings new ideas from a freshman perspective.
• Enthusiasm – Exhibits passion and excitement over work. Has a can-do attitude.
• Strong Cultural Fit – fits in well with Prochant’s core values:
  • Act like a Champion Team
  • Be Dependable
  • Have a Growth Mindset

Requirements

Education and Experience

• 2 years of Infusion Claims experience
• Must be able to use MS Office Suite
• Must be able to learn software and programs quickly
• Must have fundamental knowledge of virtual communication: chat rooms, emails, zoom meetings, online registration, and e-signature software.

Benefits

Prochant offers some of the best benefits in the industry! We take great care of our employees. Prochant’s Fortune-500 level benefits package includes:

• Health Insurance
• Gap Insurance
• Dental Insurance
• Vision Insurance
• Short Term / Long Term Disability (company paid)
• Term Life Insurance (company paid, employee can elect additional)
• Full suite of supplemental insurance plans, including:
  • Disability Income
  • Level Term Life
  • Accident Insurance
  • Critical Illness Insurance
• Floating holidays and paid time off
• 401K with company match
• Employer Paid Family Teledoc plan

Onboarding Specialist

by twochickswithasidehustle | Oct 15, 2024 | Uncategorized

About Motion

Project management systems today are great at letting companies record their tasks, but place all of the burden on human project coordinators. These tools don’t know about the team’s time and resources and don’t have any intelligence — someone has to manually match tasks against their assumptions about the team’s capacity. Not only does this process waste precious company resources, it’s also error-prone and leads to overwork, missed deadlines, miscommunication, and micromanagement.

Motion is building the world’s most intelligent project management system — one that doesn’t require a project coordinator manually tracking each task, but rather an intelligent system that can make sense of hundreds of tasks across dozens of projects and automatically coordinate them across every person on the team. Motion allows companies to focus on the work they need to do rather than wasting up to 50% of their resources on overhead.

Our users give us data on their workload (e.g. projects and tasks) and resources (employee roles, calendars, and schedules). Based on all this information, Motion makes intelligent decisions about how tasks should be executed — better than any human project coordinator. Teams that use Motion know what people are working on at any given time, when each task will be completed, and whether any tasks will fall behind schedule. The moment something changes, instead of the coordinator having to figure out all the cascading effects, Motion instantly creates a new optimized plan for the team.

Motion is the project management system of the future. We are growing extremely quickly, trusted by thousands of customers, have millions in revenue, near-infinite runway, and an exceptionally talented team. Most of Motion’s 40 employees work in engineering, and the majority of those in business and operations roles also have technical skills.

The Role

As an Onboarding Specialist at Motion, you’ll be the key to ensuring our customers are fully onboarded, trained, and continually finding value with our product. You’ll play a pivotal role in creating a strong bridge between our product and customers, and in many ways, you’ll be the face of Motion after the sales process. This is a unique opportunity to help shape the future of our customer operations function, driving initiatives that will grow alongside the company.

Responsibilities

• Drive and scale customer initiatives, ensuring customers unlock the full potential of Motion
• Lead post-sale customer onboarding engagements
• Create and deliver personalized training sessions to ensure customers are set up for success
• Manage the health of your customer accounts, conducting regular business reviews to ensure customers are finding value and identifying areas for improvement
• Serve as the main point of contact for strategic customers, providing insights and feedback to ensure their goals align with Motion’s product capabilities
• Work with internal teams (Product, Engineering, Sales) to relay customer feedback and drive product improvements
• Manage customer escalations and proactively resolve any issues impacting customer satisfaction

What We’re Looking For

• 0-3 years of experience in customer operations, preferably within a SaaS environment
• Experience working directly with customers to drive adoption, success, and retention of a product
• Ability to multitask and manage a high volume of accounts in a fast-paced environment
• Proactive, ownership mindset with a strong ability to manage both up and down the chain (customers to C-suite)
• Strong communication skills and the ability to navigate executive-level conversations with ease
• Experience with tools like Salesforce, ChurnZero, Front, or similar tools
• Ability to gather customer feedback and translate it into actionable insights for internal teams
• A passion for building strong customer relationships and driving value for their business
• Ability to derive insights from customer data to inform decision-making
• A willingness to work hard and a high pain tolerance
• Excellent attention to detail and organizational skills

About the Hiring Manager

Hey, I’m Bishop, the Head of Customer Experience at Motion. My career started in FP&A, but I quickly realized I wanted more—I didn’t want to be just another cog in the machine. I needed something with more impact, more room to grow, and more technical challenges. That’s what led me to Motion. I’ve built out our support function, scaling the team to meet the demands of a fast-growing startup, and now I’m focused on creating a world-class Customer Success team. This role isn’t just about managing customer relationships—it’s about making sure our customers are truly getting value from Motion.

You’ll be working closely with our customers—listening to their challenges, understanding their processes, and helping them implement solutions that drive real change. Whether it’s guiding them through onboarding, offering critical coaching, or helping them transition Motion into their operations, your role will be essential in ensuring they not only find value but feel that Motion is indispensable.

This is a key role in driving progress toward our mission to “Increase Every Organization’s Productivity by 100X.” I wholeheartedly believe in the impact this role will have, as you’ll help guide customers to use Motion to its fullest extent. When I think about this role, I see it as a function closely aligned with the heart of our company’s goals—ensuring that every customer feels empowered and productive with Motion. As we continue to grow, this role will be central to that journey.

Motion offers a competitive salary and equity compensation, medical, dental, and vision health insurance

Motion is committed to creating a diverse and inclusive workplace where everyone is treated with respect and given equal opportunities. We do not discriminate based on gender identity, race, ancestry, disability, religion, sexual orientation, pregnancy status, veteran status, or any other characteristic protected by law. We welcome and encourage all qualified candidates to apply for our job openings. 

Social Media Editor (Contract)

by twochickswithasidehustle | Oct 15, 2024 | Uncategorized

The Daily Dot seeks an experienced social media editor with a strong understanding of internet communities, both large and small. Candidates should possess a deep understanding of how content resonates with audiences and the ability to create compelling and engaging material across a wide range of subjects. This is a part-time contract position that is fully remote.

The ideal candidate has spent time publishing to a variety of social media platforms, is familiar with social media management tools, and can synthesize insights from each with ease. Applicants should be comfortable working independently in a fast-paced work environment and adapt to new platforms and goals quickly.

Candidates should have experience creating static and video content for social media accounts, be familiar with short-form formats, and implementing strategies for them. The ability to manage multiple social media accounts and schedules at once while responding to comments and messages in a timely manner is required. 

Requirements:

• Deep understanding of social media platforms 
• Proven track record of growing social media channels
• Knowledge of social media best practices, trends, and algorithms
• Experience writing and editing + strong understanding of grammar/punctuation
• Familiarity with editorial calendars and planning content around tentpoles
• Strong organizational and time-management skills
• Basic knowledge of social media management tools
• Previous experience with video platforms (YouTube, TikTok, Reels, etc.)
• Light graphic design experience and familiarity with video editing 
• Experience growing audiences across platforms

Responsibilities:

• Create and manage publishing schedules across a variety of social media platforms
• Monitor social media analytics while tracking and reporting on social media performance
• Create social content across platforms in both image and video formats
• Help to build the Daily Dot community through social media platforms
• Test content on emerging platforms and grow new audiences

—

About our team: Fragment Media Group provides a flexible work environment. Our headquarters are in Austin, Texas, but we have team members all over the country and operate as a fully remote team. At Fragment Media Group, you’ll get the opportunity to take on more responsibilities at a quicker pace than many organizations and work alongside a group of passionate and dedicated team members with a variety of expertise. We provide competitive salaries, a profit-sharing plan, and comprehensive benefits including time off, the majority of medical and dental premiums covered, flexible spending accounts/HSAs, basic life insurance and disability, and a 401(k) plan.

Fragment Media Group recognizes the value of the broad and rich variety of experiences, ideas, and skills our team members bring to the business. Beyond compliance with government regulations, we are actively committed to diversity and inclusion, and we wholeheartedly encourage people of all backgrounds to apply; we strive to foster an environment that is actively safe for all our employees and taps the full potential of each employee consistent with the Daily Dot’s high standards of performance. We believe that there is an ongoing benefit to our families, employees, and community when Fragment Media Group supports a diverse workforce, and we are committed to equal opportunity in all of our employment practices to all qualified employees and applicants without regard to race, color, religion, gender, national origin, age, disability, marital status, military status, sexual orientation, genetic information, gender identity/transgender status, or veteran status.

Order Entry Specialist

by twochickswithasidehustle | Oct 15, 2024 | Uncategorized

Job Summary

The Order Entry Specialist will be responsible for accurately entering and processing customer orders, maintaining records, and ensuring timely communication with both internal teams and external clients. This role is critical in supporting our sales and customer service operations by ensuring smooth order fulfillment.

Essential Functions

• Accurately enter customer orders into the system, ensuring all information is correct and complete.
• Process orders in a timely manner, adhering to company procedures and deadlines.
• Communicate with internal teams (Sales, Customer Service, and Finance) to resolve order-related issues.
• Verify order details such as pricing, promotions, and product availability.
• Maintain detailed and organized records of all orders and related transactions.
• Provide exceptional customer service by addressing inquiries regarding order status and resolving any discrepancies.
• Collaborate with warehouse and logistics teams to ensure accurate and timely shipment of orders.
• Assist with generating reports on order processing metrics and trends.
• Continuously seek to improve processes for better efficiency and customer satisfaction.
• Perform other duties as assigned

Knowledge, Skills & Abilities

• Detail-oriented and organized
• Ability to meet a constant stream of deadlines
• Proven ability to work both independently and collaboratively with different levels of team members
• Proficient with Microsoft Office suite

Minimum Qualifications                                                                 

• High school diploma or equivalent required; associate’s or bachelor’s degree preferred.
• 1-2 years of experience in order entry, data entry, or a related role.
• Strong attention to detail and accuracy in data entry.
• Excellent communication and interpersonal skills.
• Ability to work independently as well as part of a team.
• Proficiency in Google Suite, Microsoft Office (Excel, Word) and familiarity with order entry software or CRM systems.
• Strong organizational and time management skills.
• Experience in a fast-paced work environment with the ability to manage multiple tasks simultaneously.

Operations Support Specialist

by twochickswithasidehustle | Oct 15, 2024 | Uncategorized

US | RemoteApply

About Frequence

Frequence is an ad tech platform for media companies that connects all aspects of digital advertising—sales, operations, and reporting—from beginning to end. Our software makes selling local advertising scalable and provides users with an all-in-one platform that drives campaign performance.

Our trailblazing technology is always growing, and so are we. We push ourselves further with our belief in collaboration, execution, and ownership. We don’t just want to create intuitive AdTech tools—we want to foster a culture of openness and inclusivity that encourages our employees to think bigger and grow higher. Step into the future with us.

The Opportunity: 

The Support Ops Specialist role manages the routing of client communications through our internal ticket system as well as various operational support tasks and basic SEM optimization functions. The team assists with the delivery and optimization of localized digital advertising campaigns using cutting-edge media buying tactics and technologies. Opportunities for advancement within the company are expected and encouraged.

What You Will Do:  

This is a versatile role that supports the digital media buying operations team, which may include:

• Manage and triage support requests through our email ticketing system and direct client requests to the appropriate teams
• Register new users and manage account permissions
• Process orders and facilitate client communications for Email marketing campaigns
• Execute basic SEM optimization tasks
• Learn the fundamentals of digital media buying operations and supporting technology
• Ability to identify and report any critical or reoccurring customer service issues
• Utilize effective time management and prioritization skills in order to handle a high volume of client communications
• Data Entry and other ad-hoc tasks as assigned

Who You Are:

• Strong computer literacy
• Excellent written communication skills
• Excellent attention to detail
• Ability to wear multiple hats
• Ability to work independently in a remote setting
• Familiarity with Google Suite (specifically Gmail, Google Docs, and Google Sheets)
• Bachelor’s degree in Business, Marketing, another quantitative field, or equivalent work experience in an advertising operations role
• Demonstrable history of personal achievement and work ethic 
• Strong desire to work in the advertising technology industry
• Industry experience is preferred, but not mandatory

Compensation

The base salary range represents the minimum and maximum of the salary range for this position based on the primary location. The salary for this role is $35,000 – $45,000. Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, competency, experience, and location. Base pay is one part of the total package that is provided to compensate and recognize employees for their work.  

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.  

We support each member of the Frequence team with a comprehensive employee benefits package including health and well-being benefits, retirement contributions, 401(k) savings plan, and much more. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This position requires candidates to be located in the Pacific Standard Timezone. 

At this time Frequence is unable to hire candidates for this position that sit in the state of California. 

Why Frequence?

Frequence is proud to be certified as a Great Place to Work.

Our people-first culture and distinctive mission set us apart from others in the industry. As our company grows, so does our need to add sharp, ambitious, and talented people to our team. We’re approachable, inclusive, and encourage open dialogue within our community. This is a place where your voice matters. Join us and let’s see what we can build together.

Some of the industry-leading benefits we offer include:

• Competitive compensation
• Stock options and retirement plans
• Health, dental and vision insurance
• Short-term disability, Long-term disability, & Life insurance 
• Flexible PTO and remote work options
• And more

Frequence, Inc. is an Equal Opportunity Employer. At Frequence, Inc. we are deliberately trying to create a safe space for people of all races, genders, ages, backgrounds, and orientations. It is the policy of Frequence, Inc. to provide equal employment opportunity to all persons, regardless of age, race, religion, color, national origin, sex, political affiliations, marital status, non-disqualifying physical or mental disability, age, sexual orientation, membership or non-membership in an employee organization, or on the basis of personal favoritism or other non-merit factors, except where otherwise provided by law.