Billing Specialist

by twochickswithasidehustle | Oct 17, 2024 | Uncategorized

Discover a more connected Billing Specialist career

At CableCom, as a Billing Specialist, you’ll manage production in partnership with field office personnel, including verification of accurate data entry made by the field offices. 

Connecting you to great benefits

• Remote
• Weekly Paychecks
• Paid Time Off, Parental Leave, and Holidays
• Insurance (including medical, prescription drug, dental, vision, disability, life insurance)
• 401(k) w/ Company Match
• Stock Purchase Plan
• Education Reimbursement
• Legal Insurance
• Discounts on gym memberships,  pet insurance, and much more!

What you’ll do as a Compliance Specialist – Quality Assurance & Documentation

• Monitor, retrieve, and load dailies with their associated backup by control number to track/store repository from various field operations or operating entities.
• Determine backup type and status.
• Verify whether the production on the estimate and/or if a change order is needed.
• Track change orders, act as a liaison between field operations and customer to ensure timely change order submission, and maintain a log of date and employee that submitted change order.
• Provide construction and restoration related production backup to asbilling team to support progressive asbilling.
• Other duties and responsibilities as assigned.

What you’ll need 

• To be 18 years of age or older.
• Authorization to work in the United States for this company.
• Work well in environment with firm deadlines; results oriented.
• Perform multiple tasks effectively.
• Able to work both independently and as part of a team.
• Strong analytical skills required.
• Capable of making timely, independent decisions.
• Strong Interpersonal skills.
• Team Oriented.
• Strong Computer Skills.

Salary Range $16 – $17 per hour

Why work with us

Your career here is more than just a job — it’s your pathway to opportunity. Our hands-on training, supportive environment, and responsive leadership connect you to work with purpose. Our commitment to you extends beyond professional development to a safety-first culture that ensures you can do what you do best, with peace of mind.

Voucher Processing & Redemption Specialist

by twochickswithasidehustle | Oct 17, 2024 | Uncategorized

About Us:

CALSTART is a mission-driven industry organization focused on transportation decarbonization and clean air for all.

For over 30 years, it’s been CALSTART’s mission to develop, assess, and implement large-scale, zero-emission transportation solutions to mitigate climate change and support economic growth. CALSTART works with businesses, organizations, governments, and communities to create real-life impact toward clean air and equitable access to clean transportation for all. CALSTART provides scientific, technical and policy support for regulatory development and clean technology and infrastructure acceleration.

Job Summary:

The Voucher Processing & Redemption Specialist (VPRS) is focused on supporting multiple state and municipal sponsored voucher programs that CALSTART administers. The VPRS’ responsibilities include the efficient processing and management of numerous vouchers, ensuring data accuracy across multiple sources & systems, and complying with state agency and company policies. VPRS will play a critical role in the success of Voucher Processing program and must exhibit excellent emotional intelligence (EQ) while managing multiple internal and external stakeholders (e.g., applicants, dealers, Original Equipment Manufacturers (OEMs)) to quickly resolve voucher discrepancies.
Key Responsibilities:
Voucher Processing: Thoroughly review voucher applications for eligibility, data accuracy, completeness, and compliance with program guidelines, policies, and procedures in a high-volume processing environment.
Data Entry and Management: Accurately enter application data into the Voucher Processing systems (e.g., Salesforce), maintain up-to-date records, and perform daily charting (aka digital documentation).
Communication: Provide clear and timely written communication with external stakeholders regarding the status of applications, missing or out of compliance documentation, and to outline next steps. Possess an intuitive understanding when to move beyond asynchronous communication (e.g., email) and exhibit a level of comfort speaking directly with stakeholders to troubleshoot and guide them along the application journey. Monitor and respond to programname@CALSTART… program email inquiries.
Customer Service: Professionally address inquiries from applicants, dealers, and other external stakeholders, provide pertinent information, both stated and unstated, and anticipating future needs.
Reporting: Understand and interpret voucher dashboards and reports on application progress, voucher redemption rates, and program metrics.
Process Improvement: Identify opportunities for process improvements and liaise with internal stakeholders to design, test, and implement changes that reduce errors and fix bottlenecks to improve overall program effectiveness.
Collaboration: Work closely with the Voucher Processing team, CALSTART staff, and external partners to ensure program success.
Qualifications:
Bachelor’s degree in business administration, finance, accounting, environmental science, or a related field preferred.
Experience: Minimum of 2 years of experience in administrative roles, data processing, data entry, or customer service. Experience in grant management or voucher processing programs is a plus.
Skills:
Strong attention to detail, time-management skills, and organizational skills.
Proficiency in data entry and data analysis.
Excellent written and verbal communication skills.
Comfortable working independently with minimal oversight and troubleshooting with given resources.
Developed interpersonal skills to maintain effective working relationships within multi-team environments.
Proficiency in program management tools including Microsoft Office Suite (e.g., Excel, Word, Outlook, SharePoint).
Familiarity with CRM software (e.g., Salesforce) and data management systems.
Personal Attributes:
Ability to prioritize and manage multiple tasks, program complexities, and deadlines effectively.
Proactive mindset paired with strong problem-solving and critical thinking skills.
High level of integrity and commitment to cross-collaborationengagement for shared wins.
Desired, not required – Knowledge of CA incentive landscape and policies including CARB’s portfolio of funding or other public agencies.
$30 – $36 an hour

CALSTART values transparency and strives to provide as much information regarding compensation as possible. The complete salary range for this role is $30 – $36 per hour. We determine pay based on several factors, including but not limited to job-related skills, qualifications, experience, education, internal equity and other factors relevant to the job.
We understand that not everyone will match the above qualifications 100%. If your background isn’t perfectly aligned but you feel you would be a great addition to the team, we’d love to hear from you.

We’re a tight-knit team of world-class innovators, business minds, and change agents who believe passionately in our mission and put our team ahead of self. We are committed to the continued development and growth of our employees and invest in your success!

We care about your personal well being as much as your professional success and offer generous benefits to full time employees including: 100% company paid comprehensive health benefits for Medical, Dental, Vision, Short Term Disability, Long Term Disability and Life Insurance, Retirement plan with generous company contributions, FSA for Health and Dependent Care, 3 weeks of vacation time in the first year of employment, 11 paid company holidays, paid sick time, paid family leave, and more!

Our inclusive environment focuses on making decisions based on merit without regard to race, color, hair texture, gender, religion, age, nationality, social or ethnic origin, sexual orientation, gender identity, gender expression, LGBTQIA+ status, marital status, pregnancy, disability, genetics, veteran status, or any other characteristic protected by law.

Voucher Processing & Redemption Manager

by twochickswithasidehustle | Oct 17, 2024 | Uncategorized

Please be aware of recruiting scams!

All legitimate communication from our recruitment team will come from an official calstart.org email address via email, we will not text you about a role you have not applied to or shown interest in. We will not perform any interviews via text or Zoom chat.

CALSTART does not ask for any fees or personal information such as social security numbers or bank details during the recruitment process.

About Us:

CALSTART is a mission-driven industry organization focused on transportation decarbonization and clean air for all.

For over 30 years, it’s been CALSTART’s mission to develop, assess, and implement large-scale, zero-emission transportation solutions to mitigate climate change and support economic growth. CALSTART works with businesses, organizations, governments, and communities to create real-life impact toward clean air and equitable access to clean transportation for all. CALSTART provides scientific, technical and policy support for regulatory development and clean technology and infrastructure acceleration.

The Voucher Processing Manager (VPM) is focused on supporting multiple state and municipal sponsored voucher programs that CALSTART administers. The VPM oversees the Voucher Processing & Redemption Specialists (VPRS), ensuring the effective (quality, time, & cost)processing and management of various program vouchers, streamlining operations, while exceeding program service delivery expectations. The VPM maintains strict compliance of program guidelines, policies, and procedures and is the first escalation point for complex issues. The VPM monitors application workflows and tracks progress trends and liaises with internal and external stakeholders for collaborative discrepancy resolution. 

Key Responsibilities:

• Team Leadership: Supervise and mentor a team of VPRS while fostering a positive and productive work environment through individualized guidance, training, professional development in a high-volume processing environment. 
• Process Management: Oversee the end-to-end voucher processing workflow, ensuring timely and accurate application review, data entry & analysis, and voucher redemptions. 
• Quality Assurance: Implement quality control measures to comply with program guidelines, regulatory policies, and departmental procedures and maintain exacting standards of accuracy and integrity. 
• Stakeholder Communication: Serve as the primary point of contact for internal and external stakeholders, addressing application inquiries, resolving issues, and providing updates on program status. Act as Subject Matter Expert (SME) for rapid and consistent voucher-related discrepancy resolution. 
• Reporting and Analysis: Scrutinize voucher dashboards and reports on application progress, voucher redemption rates, and program metrics to identify trends, bottlenecks, and opportunities for improvement.  
• Process Improvement: Identify and implement process improvements (design, test, and implementation) to reduce errors and fix bottlenecks to improve program effectiveness and enhance the applicant experience.  
• Collaboration: Work closely with the Voucher Processing team, CALSTART staff, and external partners to ensure program success and align efforts with organizational goals. 
• Communication: Possess excellent verbal and written communication that are professional in appearance and content. Mentor team members on communication approach and, when necessary, speak directly with stakeholders to troubleshoot and guide them along the application journey. Coordinate the monitoring and responses of programname@CALSTART.. program email inquiries. 
• Customer Service: Professionally address inquiries from applicants, dealers, and other external stakeholders, provide pertinent information, both stated and unstated, and anticipate future needs. Ability to de-escalate conflicts in a professional manner that strengthens the relationship. 

Qualifications:

• Bachelor’s degree in business administration, finance, accounting, environmental science, or a related field preferred. 
• Experience: Minimum of 4+ years of experience in administrative roles, data processing, data entry, or customer service. Experience in grant management or voucher processing programs is a plus. 

Skills:

• Maturing leadership and team management abilities. 
• Strong attention to detail, time-management skills, and organizational skills. 
• Proficiency in data entry and data analysis. 
• Excellent written and verbal communication skills. 
• Comfortable working independently with minimal oversight and knowing when to escalate. 
• Developed interpersonal skills to maintain effective working relationships within multi-team environments and avoid micromanagement. 
• Aptitude for working individually and managing a team in a remote environment. 
• Proficiency in program management tools including Microsoft Office Suite (e.g., Excel, Word, Outlook, SharePoint). 
• Familiarity with CRM software (e.g., Salesforce) and data management systems. 

Personal Attributes:

• Ability to ruthlessly prioritize and manage multiple team members and their assigned tasks, program complexities, and deadlines effectively. 
• Growth mindset paired with strong problem-solving and critical thinking skills.  
• High level of integrity and commitment to cross-collaboration engagement for shared wins. 
• Can exercise judgment and discretion to make sound decisions supported by facts. 
• Desired, not required – Knowledge of CA incentive landscape and policies including CARB’s portfolio of funding or other public agencies. 

$85,000 – $97,000 a year

CALSTART values transparency and strives to provide as much information regarding compensation as possible. The complete salary range for this role is $85,000 – $97,000. We determine pay based on several factors, including but not limited to job-related skills, qualifications, experience, education, internal equity and other factors relevant to the job. 

We understand that not everyone will match the above qualifications 100%. If your background isn’t perfectly aligned but you feel you would be a great addition to the team, we’d love to hear from you.

We’re a tight-knit team of world-class innovators, business minds, and change agents who believe passionately in our mission and put our team ahead of self. We are committed to the continued development and growth of our employees and invest in your success!

Transaction Coordinator

by twochickswithasidehustle | Oct 17, 2024 | Uncategorized

POSITION SUMMARY

The Eligibility Services Department at Allied is responsible for the day-to-day operations of the following services: Eligibility, Prescription Benefit Manager (PBM), Flexible Spending Account (FSA), and COBRA. The Transaction Coordinator is responsible for accurately processing eligibility data and assisting with issue resolution.  

ESSENTIAL FUNCTIONS

• Input eligibility data and update member records in various technology platforms
• Terminate member records in eligibility programs in various technology platforms
• Process annual enrollment changes for assigned groups
• Assign member UID’s
• Review and audit Eligibility, PBM, FSA, and COBRA transaction and maintenance reports daily
• Review eligibility audit reports and determine if member updates are required
• Identify transaction related processing errors
• Process ID card requests for assigned groups
• Process FSA debit card requests for assigned groups
• Process voids and reissue payment requests within our FSA processing system
• Assist with various Eligibility Services projects
• Perform additional tasks and duties as assigned

EDUCATION

• High school diploma or GED

EXPERIENCE & SKILLS

• 1-3 years related experience, preferred
• Previous experience with data entry preferred
• Intermediate level work experience with Microsoft Office, Word, Excel, and Power Point software applications.

COMPETENCIES

• Communication
• Customer Focus
• Accountability
• Functional/Technical Job Skills

PHYSICAL DEMANDS

• This is an office environment requiring extended sitting and computer work

WORK

 ENVIRONMENT

• Remote

The company has reviewed this job description to ensure that essential functions and basic duties have been included. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills, and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate.

Performance Specialist

by twochickswithasidehustle | Oct 17, 2024 | Uncategorized

About Taskrabbit:

Taskrabbit is a marketplace platform that conveniently connects people with Taskers to handle everyday home to-do’s, such as furniture assembly, handyman work, moving help, and much more.

At Taskrabbit, we want to transform lives one task at a time. As a company we celebrate innovation, inclusion and hard work. Our culture is collaborative, pragmatic, and fast-paced. We’re looking for talented, entrepreneurially minded and data-driven people who also have a passion for helping people do what they love.

Together with IKEA, we’re creating more opportunities for people to earn a consistent, meaningful income on their own terms by building lasting relationships with clients in communities around the world.

• Taskrabbit is a remote-first company with employees distributed across the US and EU
• 5-time Best Places to Work in 2022 by BuiltIn. Including Best Companies in SF, Best Mid-Sized Companies, and Best Benefits
• DataBird journal’s “Best Places” Best Companies for Diversity, #1 2019 and 2020
• DataBird journal’s “Best Places” Best Companies for Women, #4 2019 and #1 2020

About the role:

The Performance Specialist role focuses on the regional performance of customer service and develops and implements strategic actions to improve metrics for the region. As a Performance Specialist, you will work closely to understand current performance trends of all KPIs across your region and investigate areas of improvement. You will look into trends that impact the wider region, this can be done by deep diving into data, CSAT comments, QA’ing the agents, or by other means necessary. The goal is to identify trends that impact the performance of the region and then create actions to improve the performance of these results based on your analysis.

Our Values:

• Obsess over Clients and Taskers
• Win Together with Heart
• Own the Challenge
• Be Bold
• Think Big. Move Fast.

What You Will Do:

• Analyze scoring metrics for all channels and identify greatest areas of opportunity for the region.
• Work with the leadership team in your region to understand current KPI performance metrics, both for teams and the region. 
• Provide feedback & coaching to supervisors or customer support representatives (when required) on their performance when impacting regional performance.
• Create & deliver initiatives, actions or workshops to improve performance areas based on your analysis.
• Identify behavioral and skills needed aimed at improving core metrics & track impact of actions.
• Provide weekly and monthly analysis.
• Support new hires, coach and guide, giving additional support coming out of training. 
• Perform quality evaluations for customer support representatives within their first 12 weeks.
• Work with the Global Operations teams to recommend process improvement and resource needs.
• Provide actionable feedback to individuals and team managers real-time.
• Provide targeted QA work using Quality tools to find trends impacting performance as needed.
• Support investigation requests from your Manager.

What you will have:

• An understanding of Customer Support processes, dashboards and tools.
• The ability to work independently, but with support from your manager when needed.
• A developing ability to analyze data and metrics to find trends.
• Coaching and feedback skills.
• Analytical & problem solving skills
• Detail-oriented with a focus on continuous improvement, and takes pride in a job well done.
• Previous experience in Customer Support or Quality & Training roles

Compensation & Benefits:

At Taskrabbit, our approach to compensation is designed to be competitive, transparent and equitable. Total compensation consists of base pay + bonus + benefits + perks.

The annual gross pay range for this position is $61,000 – $72,000. This range is representative of base pay only, and does not include any other total cash compensation amounts, such as company bonus or benefits. Final offer amounts may vary from the amounts listed above, and will be determined by factors including, but not limited to, relevant experience, qualifications, geography, and level.

You’ll love working here because:

• Taskrabbit is a Remote-First Company. We value flexibility and choice but also stay committed to regular in-person connection.
• The People. You will be surrounded by some of the most talented, supportive, smart, and kind leaders and teams — people you can be proud to work with!
• The Diverse Culture. We believe that we make better decisions when our workforce reflects the diversity of the communities in which we operate. Women make up half of our leadership team and our diversity representation is above that of the tech industry average.
• The Perks. Taskrabbit offers US employees employer-paid health insurance and a 401k match with immediate vesting. Taskrabbit offers EU employees medical insurance. We offer all of our global employees, generous and flexible time off with 2 company-wide closure weeks, Taskrabbit product stipends, wellness + productivity + education stipends, IKEA discounts, reproductive health support, and more. Benefits vary by country of employment. 

Taskrabbit’s commitment to Diversity and Inclusion:

An Active Commitment to Equity within our Company and Platform.

We are an inclusive community where all who share our mission and values belong. Our anti-racist culture actively strengthens the knowledge, understanding, and awareness of underrepresented experiences and our ongoing allyship commitment. Our diverse team represents the communities we serve, breaking down systemic barriers, and transforming lives- one action at a time.

Taskrabbit is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, ancestry, citizenship, gender, gender identity, sexual orientation, age, marital status, military/veteran status, or disability status. Taskrabbit is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. 

Taskrabbit will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law. 

Taskrabbit will never use text or chat applications to conduct interviews. We have a thoughtful and interactive interview process that includes an initial recruiter phone screen and several video-based interviews with our hiring teams. Communications will always be conducted by taskrabbit.com domain names.