Become an Email Customer Service Representative

by | Feb 3, 2023 | Uncategorized

. The ability to schedule some night and weekend hours is strongly preferred. In addition, successful FIGS Customer Service Representatives have the following characteristics:

Genuinely empathetic and able to bring kindness and compassion to every customer interaction
Ability to develop rapport
Enthusiastic, friendly, and outgoing
Passionate about helping healthcare professionals while maintaining a positive attitude
Willing to go above and beyond to help customers
Strong listening, problem-solving, and organizational skills
Excellent verbal and written communication skills
Ability to speak with a crisp, clear tone
Strong computer skills
Ability to navigate within and across different systems
Ability to keep documents organized
Ability to work efficiently within a fast-paced environment
Ability to understand and quickly apply process and procedure updates
Ability to troubleshoot by thinking outside the box
Ability to utilize feedback to improve systems and assist in developing a great customer experience
To be an Email Customer Service Representative for FIGS, you will need a Windows PC. Chromebooks and Macs cannot be used. You will need a computer and equipment meeting the following specifications, at a minimum:

Internet: High-speed, hardwired internet (no Wi-Fi or satellite)
Operating System: Windows 10 (64-bit)
Processor: Intel Core
Memory: 8GB of RAM
Hard Drive: At least 500MB of free HD space
Monitor: Dual monitors, each capable of displaying at least 1024 x 768 pixels
Sound: Sound card (standard on most computers)
Virus Protection: Up-to-date anti-virus software
Headset: USB noise-canceling headset

APPLY HERE

Claim Benefit Specialist – Work from Home

by | Feb 3, 2023 | Uncategorized

Job Description
Reviews and adjudicates claims for individual family plans.

Claim Benefit Specialists have the opportunity to enhance and improve member satisfaction and retention by providing accurate and timely resolution in processing medical claims. You will be a key link in providing our customers with prompt, efficient, high quality claim service.
• Determine and understand the coverage provided under a member’s health plan
• Efficiently use multiple systems and screens to obtain and record claim information
• Review claims information to determine the nature of a member’s illness or injury
• Identify claim cost management opportunities and refer claims for follow up
• Make claim payment decisions
• Process claims accurately to enhance customer satisfaction and retention
• Process claims within quality and production standards
• Assist team members in support of achieving team, office, regional, and national goals

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Pay Range
The typical pay range for this role is:
Minimum: 17.00
Maximum: 27.90

Please keep in mind that this range represents the pay range for all positions in the job grade within which this position falls. The actual salary offer will take into account a wide range of factors, including location.

Required Qualifications
Required Qualifications :
Attendance during the 20 week training period is required.
Experience in a quality and production environment.
Attention to detail.
Ability to use multiple computer applications at one time.
Claim processing experience.

Analyzes and approves routine claims that cannot be auto adjudicated.
Applies medical necessity guidelines, determine coverage, complete eligibility verification, identify discrepancies, and applies all cost containment measures to assist in the claim adjudication process.
Routes and triages complex claims to Senior Claim Benefits Specialist.
Proofs claim or referral submission to determine, review, or apply appropriate guidelines, coding, member identification processes, provider selection processes, claim coding, including procedure, diagnosis and pre-coding requirements.
May facilitate training when considered topic subject matter expert.
Utilizes all applicable system functions available ensuring accurate and timely claim processing service.

Preferred Qualifications
Strong oral and written communication skills.
Ability to maintain accuracy and production standards.
Technical skills.
Attention to detail and accuracy.
Analytical skills.
Ability to Multi-Task

Education
High School Diploma or GED equivalent

APPLY HERE

Virtual Tasting Host

by | Feb 3, 2023 | Uncategorized

Part-Time in United States – Remote OK – Associate – Hospitality
About In Good Taste Wines: We are a global winery doing something unique: bringing tasting flights from around the world to your living room. We produce wines by-the-glass to help our customers explore and discover new wines without the financial risk of buying a full bottle. But we don’t aim to be the only wine they drink: we simply hope to spark joy for new varietals and make wine knowledge accessible to everyone.

Pre covid, our patented 6.3 ounce mini bottles were served in 200+ hotels, airlines, cruise ships, and trains. We had to pivot quickly to launch a DTC eCommerce site, which now serves as a marketplace for wine lovers to explore unique wines from unique regions from around the world. With each tasting kit purchased, we offer a virtual tasting with a wine expert.

Our virtual tastings are used for friends, family, and loved ones to stay connected in a meaningful way. We also work with companies like Netflix, Snap, Salesforce, Google, Capital One, Microsoft, Box to engage with their customers and keep employee culture and cohesion in a new virtual world.

Roles and Responsibilities:

Lead fun and engaging virtual wine tasting sessions over Zoom for groups between 6 – 200; then keep those relationships warm with the attendees you host
Able to commit to a minimum of three tastings per week
Tastings typically last about 75 minutes
Required Skills

Intermediate to advanced knowledge of wines, whether acquired through personal experience or formal training
Exceptional communication and interpersonal skills and work well with a with a diverse group of customers and subject matter experts
Strong customer service and sales skills to promote our wine brands
Self-motivated, with high energy and an engaging level of enthusiasm
Ability to adapt and be successful in a sometimes ambiguous work environment
Strong comfortability with digital platforms (including Gsuite, Slack, and Zoom)
Compensation:

$75 for any tasting of any size
Uncapped tips from guests
Opportunity to earn commission on full-size bottles and tasting groups you bring in
Note: In an industry that has historically lacked diversity, we are committed to working towards a more diverse and inclusive workforce. We encourage individuals from underrepresented groups to apply to any of our roles.

APPLY HERE