by twochickswithasidehustle | Feb 17, 2023 | Uncategorized
About the job:
Hims & Hers is seeking an experienced Quality Assurance Contractor – Rx and Warehouse – who will have the responsibility of creating and implementing quality standards for Hims products. The position will focus on driving continuous improvement efforts that benefit and delight Hims customers. The QA Contractor will provide support for and report to the Senior Quality Assurance Manager and will work with external manufacturers and suppliers to ensure products are produced to Hims standards.
Responsibilities:
Support the execution and implementation of a Corporate Quality Management System (QMS) software.
Utilize the Quality GAP analysis to implement short and long-term Quality goals and objectives.
Prepare and analyze product quality complaints and adverse event data to examine trends and estimate uncertain events. Reports serious or repeated failures to manufacturers, recommends corrective actions, or employs programs for overall defect reduction in products to support customer satisfaction.
In collaboration with Product Development and R&D team members, review and approve manufacturing, compounding and assembly instructions for products that are adequate inspection points for incoming products and materials.
Determine, develop and train employees on appropriate inspection points at the warehouse using AQL inspection method techniques.
Develop and review standards, policies, and procedures for all functions and departments involved with the compounding and manufacturing of Rx products and Warehouse activities.
Schedule and perform quality audits of compounding pharmacies and raw material vendors. Reports findings to the appropriate teams.
Provide expert guidance in critical quality areas for product launches, which include but are not limited to testing, documentation, ensuring compliance to regulatory requirements and warehousing principles.
Coordinate with internal team members in supplier selection, verification and validation processes.
Build an SOP library for core quality processes for Rx products and warehouse activities.
Required Qualifications:
5+ years of Quality Assurance experience in Pharmaceuticals, Compounding and Warehouse activities.
BS in Chemistry or equivalent science field. Masters degree is a plus.
Quality Assurance certifications are a plus.
Energetic, highly self-motivated and able to work efficiently and productively in a rapidly-growing and fast-moving company.
Strong ability to evaluate processes and to facilitate effective change.
Excellent cross-functional collaboration, communication, and interpersonal skills.
Strong project management skills.
Ability to work independently to support quality goals.
Proficient in writing and oral presentations.
Ability to travel as needed approximately 25% of time.
APPLY HERE
by twochickswithasidehustle | Feb 17, 2023 | Uncategorized
JOB DESCRIPTION
VXI is seeking an enthusiastic and passionate Chat/SMS/Messaging Process Strategist to join as an important member on the CX Advisory team.
In this role you will raise the bar on global chat, messaging, and SMS customer service experiences for VXI clients’ customers. Your goal will be to design and build a chat/messaging/SMS strategy for VXI clients’ customers that is focused on an effortless experience and high-resolution rates. You will start each client engagement by conducting a gap assessment of each channel to determine any areas of opportunity to improve the overall customer and agent experience. You will then help design the future state experience by fixing broken features and/or processes, helping to solve CSAT/NPS problems, devising escalation procedures and more.
You will dive deep into the day-to-day customer support questions and complaints across chat, messaging, and SMS, while at the same time, think strategically about connecting the dots between channel pivoting, creating a 360-degree view of the customer, and the overall agent experience. This role requires creativity, strategic thinking, and operational excellence. Ideal candidates will be comfortable with leading chat, messaging and omnichannel software tools, CRM systems, knowledge base tools, virtual assistants/chatbots, and appreciate the importance of research and gathering data insights. The ideal candidate must possess a high comfort level working with cross functional partners and a have a highly strategic and analytical mindset.
ORGANIZATIONAL PLACEMENT:
Reports To: Digital Channel Practice Leader
PRINCIPLE DUTIES & RESPONSIBILITIES
Devise and implement a chat/messaging/SMS customer support strategy that includes both a current state and future state roadmap.
Be a subject matter expert on chat/messaging/SMS and provide guidance on strategies for supporting customers for both service and sales contacts to VXI clients and internal operations stakeholders.
Conduct gap assessments and create recommendations for continuous improvement based on a deep understanding of chat/messaging/SMS metrics and data analysis
Uses data to continuously improve performance, identify knowledge gaps, and determines root causes for bottlenecks
Review and provide recommendations on existing standard operating procedures as well as develop brand new ones for chat/messaging/SMS.
Help establish KPIs/goals in the SOWs of the clients and create processes that will help our internal operational stakeholders meet or exceed those goals. Ensure those processes get the proper training.
Help to create the training materials for chat/messaging/SMS channels and/or processes and procedures
Develop chat/messaging/SMS escalation procedures for clients
Help to build out reporting dashboards to help clients measure success (weekly, monthly, quarterly and in-the-moment monitoring)
Partner with cross-functional stakeholders to share customer support findings for each channel such as volume, insights, observations, success metrics and voice of the customer.
Participate in QBR discussions, strategic meetings with clients.
Minimum Requirements:
Passionate about digital customer experience, specifically in the areas of chat/messaging/SMS
A great positive attitude
Excellent at building relationships with people
Strong problem-solving skills
3-5 years relevant professional experience in digital customer experience, strategy, platform management, and reporting.
Experience managing and working with chat/messaging/SMS channels
Experience using Live Person, Intercom, Live Chat, Zendesk, Salesforce Service Cloud, Twilio Flex, Amazon Connect, What’s App, Apple Business Messenger, Google Business Chat is a plus.
Strong understanding of chat/messaging/SMS metrics and why they matter.
Customer Service knowledge and the ability to dive deep into operational details.
Experience scaling chat/messaging/SMS programs, teaching and inspiring others
High degree of professional maturity, judgment, and communication.
Adept at creating processes and workflows
Strong verbal/written communication and data presentation skills, including an ability to effectively communicate with both business and technical teams
Highly organized, self-motivated, detail-oriented, and ability to work independently.
Ability to handle multiple tasks in a fast-paced environment
Strong Knowledge of Computer Applications Including: Microsoft Office, Google Chrome, and Internet Explorer.
Ability to travel up to 25% (if needed)
Bachelor’s Degree (or actively pursuing) in Business, Management, or Marketing
APPLY HERE
by twochickswithasidehustle | Feb 17, 2023 | Uncategorized
Curology is creating the next generation of skincare through customized treatment plans and formulas with powerful prescription ingredients for acne and anti-aging. We believe great skin shouldn’t be a luxury, but a fact of life.
As the Content Associate (temp-to-hire – potential for full time, permanent employment after 6 months), you will work with a world-class team to develop high-quality blog and video content that provides accessible skincare information to the public while generating substantial traffic to curology.com via a key marketing channel (SEO). You’ll work cross-functionally with partners across Growth, Brand Marketing, Medical, Product, Engineering and external agencies to improve our web presence and traffic. You will have the ability to improve process and frameworks as well as day to day analytics and reporting, keyword research, brief writing, content development, managing freelancers, publishing, and overall project management to help us take our organic search traffic to the next level. You will gain a deep expertise of business priorities, setting our growth strategies, and acting on those plans with confirmed business impact.
In this role, you will:
Research and examine topic ideas to create briefs for new and existing content pages and formats
Support the project management of a complex content production process end-to-end, at scale, including maintenance of production tracking and task management systems
Create documentation and training materials for internal teams, as well as external agencies and contractors
Support the process of recruiting and managing freelance writers
Provide feedback to writers and coordinate with other team members to ensure content adheres with brand guidelines and is medically accurate before publishing
Own publishing and take responsibility for maintaining a high-quality bar for content output
You will be successful if you have:
Adept editorial skills that includes a demonstrated record or portfolio of writing and editing online articles
Proficient in SEO best practices, including terminology and familiarity with analytics tools (Google Search Console, Ahrefs, SEM Rush)
Comfortable with software that supports content production (Contentful or WordPress CMS, Google Sheets, Airtable, Asana)
Excellent project management skills and attention to detail
Experience managing freelancers
Passion for beauty, skincare, and health
Nice to haves:
2+ years experience executing a sophisticated content marketing strategy at scale
Experience writing and editing medical content
Why you’ll love working at Curology:
Amazing team culture and environment
Awarded Great Place To Work & Inc.’s Best Workplace
Attractive salary and equity options
Unlimited, flexible PTO for exempt employees
Comprehensive benefits: Medical, dental and vision insurance are covered 90%+ for employees; flexible spending account; 401k (full benefits after 90 days for temp-to-hire employees)
Paid parental leave
Free subscription to Curology!
Company-sponsored happy hours and outings
$31 – $41 an hour
APPLY HERE
by twochickswithasidehustle | Feb 17, 2023 | Uncategorized
PRIDE Health
Job Details
Pride Health is hiring a REMOTE Medical Transcriptionist for one of our client’s hospitals in Menomonee Falls, WI for a 6-month contract role.
Schedule: Monday Sunday 9 pm 7 am (1 week on, 1 week off)
Responsibilities:
- The Medical Transcriber edits technical medical data from recorded dictation and maintains productive line counts and quality. Other duties as assigned.
- Demonstrates proficiency and knowledge for editing results.
- Demonstrates proficiency and knowledge for importing results.
- Demonstrates proficiency and knowledge transcribing results.
- Consistently meets and maintains the quality requirements based on department goals.
- Ensures the correct spelling, punctuation, and grammar in all reports without changing the sentence meaning.
- Consistently meets and maintains productivity and reports turnaround time requirements based on department goals.
- Demonstrates proficiency and knowledge of departmental software applications.
- Perform clerical duties related to medical transcription.
Education/Qualifications:
- High school graduate or GED equivalent
- One to three years of progressive transcription of Radiology Reports is required
Base Pay Range: $23 25 per hour
*Base pay if hired will be determined on an individualized basis and takes into consideration experience, expertise, education, and other qualifications.
APPLY HERE
by twochickswithasidehustle | Feb 17, 2023 | Uncategorized
HealthMark Group
COMPANY:
HealthMark Group is a leading provider of health IT solutions for healthcare providers across the country. By leveraging technology to reimagine the business of healthcare, HealthMark transforms administrative processes into seamless digital solutions. From patient intake technology supported by OTech, to HealthMark’s proprietary MedRelease platform for Release of Information, the company is pioneering an efficient, compliant, and patient-centric approach to support the entire spectrum of the patient information journey. HealthMark Group was founded in 2006 with corporate headquarters in Dallas, TX and has been named to both the Dallas 100 and the Inc. 5000 for multiple years in a row as one of the fastest growing companies in the region and in the country.
JOB DESCRIPTION:
Location: Remote
HealthMark Group is growing and looking for bright, energetic and motivated candidates to join our team. This is an entry level position and an exciting opportunity for someone looking to start their career with a fast-growing company.
Our Audit Coordinator role involves entering data from various sources into the company computer system for processing and management. A candidate working in data entry will need to efficiently manage a large amount of information that is often sensitive or confidential.
Type of Role: FULL-TIME
Entry level job duties include but not limited to:
- Preparing and sorting documents for data entry.
- Manipulating and deduplicating excel lists.
- Identifying client and patient matches within our computer system.
- Entering data into database software and checking to ensure the accuracy of the data that has been inputted.
- Resolving discrepancies in information and obtaining further information for incomplete documents.
- Reports directly to Quality Control/Data Entry Manager Team Lead and ROI Manager
- Completes Data Entry of all requests
- Records any relevant notes on specific requests for further/proper handling throughout the request life cycle
- Identify and accurately classify each request
- Uphold HealthMark Group’s values by following our C.R.A.F.T.
- Work quickly to meet the high-volume demand
- Must dedicate at least 20 hours per week
Requirements:
- Computer literacy and familiarity with various computer programs such as MS Office (formal computer training may be advantageous in progressing in this career)
- Attention to detail
- Knowledge of grammar and punctuation
- Ability to work to time constraints
When applying, it would be greatly appreciated if you would complete the assessment screening process. This helps us to set candidates apart and make more informed decisions.
Pay- 15-16.00 per hour
APPLY HERE
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