Earn extra cash online
ySense is a global online community with multiple earning options. Join now and start earning with paid online surveys, cash offers and more!
Sephora Chat WAH CSR
Job Details
Description
Driven by our Passion for People, our Remote Beauty Advisors are keen on driving great customer experience. The Beauty Advisor provides client support via chat; assisting with client inquiries, trouble shooting and general support. They respond to all client communication via email and provide client support regarding account inquiries, service, programs/promotions and .com/Direct technical issues. Communicate with customers in a proactive and professional manner across multiple communication channels, including phone, chat, and email. Agents may be asked to transition to between channels at any time.
Ultimately, we bring people together. Whether it be our clients, their customers, our colleagues or our non-profit partners—we can’t resist the fun of working with people. Each connection, each relationship matters. To STRIVE to be a part of something greater is in our DNA—and we don’t use the word “strive” lightly. It embodies what we value.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
Posting Specialist I
Job Type
Full-time
Description
Quick Med Claims (QMC) is a nationally recognized leader in emergency medical transportation billing and reimbursement. QMC is committed to providing services in a manner that ensures compliance with all applicable billing and reimbursement regulations while maximizing the capture of allowable reimbursement for each client. The commitment to adherence to both principles make QMC the partner of choice for emergency medical transportation providers.
QMC is headquartered in Pittsburgh, PA. This position is 100% Remote.
The Posting Payment Specialist oversees the intake of payments by accepting and processing billing statements and conducting audits for each billing cycle. The Posting Payment Specialist must be able to keep accurate electronic and paper records, maintain accurate billing processes, and demonstrate computer skills, attention to detail, and mathematical ability.
Responsibilities:
- Pull deposits from bank lockbox/website.
- Pull remits from various websites to post payments.
- Scan all posting to each account’s folders on the network.
- Be able to access Easy Print to get Medicare remits.
- Be able to access Gateway EDI for various insurance remits.
- Process credit card payments and pull next day reports.
- Prepare hard copy deposits for scanning and posting by, but not limited to, sorting payments by payors and looking up account numbers.
- Complete month-end batch write offs.
- Post Medicare payments.
- Assist Posting staff with any other needs in preparing and organizing posting.
Requirements
Education:
- High school diploma or equivalent
Experience:
- 1-2 years of basic accounting principles and medical billing experience preferred but not required
Knowledge, Skills, Abilities:
- Must be able to type minimum of 35 wpm
- Proficient in Microsoft Office
- Strong Attention to detail
- Ability to read and understand Explanation of Benefits (EOB)
- Customer service oriented
- Time management and the ability to multitask are essential
- Organizational skills
- Must display sufficient written and oral communication skills
- Must have the ability to work in a fast-paced environment
Benefits:
- Comprehensive & competitive benefit package
- Generous 401k Company Match Program
- Profit Sharing Potential
- Bonus Program Potential
- Flexible work schedules
- Paid time off and holidays
Social Media Engagement Specialist
Roadie, a UPS Company, is a crowdsourced delivery platform. Founded in 2014, Roadie works with consumers, small businesses and enterprises across virtually every industry to enable scheduled, same day and urgent delivery in passenger vehicles across the U.S. With more than 200,000 drivers nationwide, Roadie reaches more than 20,000 zip codes – the largest local same-day delivery network in the nation.
The Social Media Engagement Specialist sits within the Customer Experience organization and is responsible for coordinating Roadie’s social media activity and moderating public feedback across our owned social media channels, as well as third-party platforms such as Google, GooglePlay, App Store, Yelp, YouTube, NextDoor, etc. The ideal candidate will have a proficient background in social media customer service, excellent communication skills, an ability to work under pressure and plenty of emotional intelligence to understand and meet the needs of the Roadie community online.
What You’ll Do
- Represent the voice of Roadie on social media channels, engaging in public forums, responding to comments, and replying to private messages
- Serve as the admin of the Roadie Driver Facebook Group by moderating the conversation and weighing in on topics of keen interest to our driver community, especially when they relate to new features or key aspects of service
- Develop trust and rapport with our drivers and senders by moving public conversations to private spaces when necessary, and collaborating interdepartmentally when investigating complicated issues to deliver a holistic solution
- Proactively deescalate heightened situations by reinforcing empathy and support with a willingness to solve for the issue
- Improve brand awareness by creatively encouraging customers to publish ratings and reviews after positive experiences on the Roadie platform; Partner with Product and Support when necessary
- Identify areas of opportunity and success by analyzing brand sentiment, trending topics, and user conversations
- Stay up to date with the latest social media best practices, technologies, and industry trends
- Escalate critical, risk related, and highly visible concerns on social media to appropriate parties for immediate action
What You Bring
- 2+ years of experience in customer support related roles
- Bachelors degree, preferred
- Excellent customer service skills and strong sense of empathy
- Strong written communication skills with demonstrated ability to write according to grammar, punctuation and voice standards
- An eye for details and strong proofreading ability
- Proficient experience in social media platforms including Facebook, Twitter, Instagram, LinkedIn, etc.
- An ability to work independently while managing multiple priorities, and with an availability to respond to social media emergencies when needed
- Proficiency in Spanish a plus!
Why Roadie?
- Competitive compensation packages
- 100% covered health insurance premiums for yourself
- 401k with company match
- Tuition and student loan repayment assistance (that’s right – Roadie will contribute directly to your existing student loans!)
- Flexible work schedule with unlimited PTO
- Monthly 3-day weekends
- Monthly WFH stipend
- The technology you need to get the job done
Data Operations Specialist
Why Housecall Pro?
Help us build solutions that build better lives. At Housecall Pro, we show up to work every day to make a difference for real people: the home service professionals that support America’s 100 million homes.
We’re all about the Pro, and dedicate our days to helping them streamline operations, scale their businesses, and—ultimately—save time so they can be with their families and live well. We care deeply about our customers and foster a culture where our company, employees, and Pros grow and succeed together. Leadership is as focused on growing team members’ careers as they expect their teams to be on creating solutions for Pros.
We also offer:
- A generous benefits program that supports the whole you with medical, dental, vision, life, disability, and 401(k)
- Paid holidays and flexible, take-it-as-you-need-it paid time off
- Monthly tech reimbursements
- A culture built on innovation that values big ideas, no matter where they come from
The role: Specialist, Data Operations
When our customers choose Housecall Pro to run their business, a critical piece of their transition is tied to moving over historical customer data. This includes data stored in Quickbooks, other software and spreadsheets. The Data Specialists role is to understand the current state of their data, identify potential issues and assist in formatting and preparing data to be transferred into Housecall Pro. This process allows us to work alongside the pro to develop a plan of action, set proper expectations and eliminate long term data issues.
What you’ll be doing:
- Analyze source and quality of data, identify potential issues and develop custom action plan
- Ability to coach best practices with HCP’s Quickbooks Desktop and Quickbooks Online integration
- Communicate consistent trends and opportunities to our product/engineering team for future improvements
- Create and maintain Quickbooks help content
- Ability to effectively communicate client information, trends and feedback cross-functionally
- Innovate on current processes and proactively seek ways to improve the Pro experience
Qualifications:
- Bachelor’s degree preferred
- 2-4 years of full-time customer success, implementation, engineering or data implementation experience
- Quickbooks Online and Desktop experience required
- Demonstrated experience exceeding customer success or sales metrics
- Proven success working with cross-functional teams and building strong relationships internally and externally
- Excellent written/verbal communication skills
- Strong problem-solving skills
- Motivation, drive, and a self-starting attitude
- Ability to work in a fast-paced, team environment
- Experience in developing relationships with new customers and serving as a consultant
Founded in 2013, Housecall Pro helps home service professionals (Pros) streamline every aspect of their business. With easy-to-use tools for scheduling, dispatching, payments, and more, Housecall Pro enables Pros to save time, grow profitably, and provide best-in-class service.
Housecall Pro’s brand portfolio includes BuildBook, construction management software for builders and remodelers, and CONQUER, a business coaching solution for home services businesses. Our brands are united by a singular mission to champion our Pros to success.
We support more than 25,000 businesses and have over 1,000 ambitious, mission-driven, genuinely fun-loving employees across the United States and all over the world. If you want to do work that impacts real people, supported by a team that will invest in you every step of the way, we’d love to hear from you.
Housecall Pro celebrates diversity and we are committed to creating an inclusive environment. We are an equal opportunity employer and do not discriminate on the basis of gender, race, religion, national origin, ethnicity, disability, gender identity/expression, sexual orientation, veteran or military status, or any other category protected under the law.
Location Dependent information
This role is open to candidates and the expected compensation range for this role is $25.35- $27.86/hour (hourly + bonus). The specific hourly rate for the successful candidate will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location. This role is also eligible to participate in Housecall Pro’s the following benefits: health care insurance (medical, dental, vision, disability), employee assistance program, 401(K), flexible time off, paid parental leave, tech reimbursement, and other company benefits. Housecall Pro is growing fast and we’re scaling our team to help enable and accelerate our growth.
Recent Comments