Team Leader, Customer Support

by | Apr 1, 2025 | Uncategorized

ABOUT ROCKET MONEY🔮

Rocket Money’s mission is to meaningfully improve the financial prosperity of millions of people. Rocket Money offers members a unique understanding of their finances and a suite of valuable services that save them time and money – ultimately giving them a leg up on their financial journey.

Please note: The schedule for this role will be Tuesday-Saturday 9am-5pm (Pacific Time)

ABOUT THE TEAM 🤝

The Customer Support team is a crucial part of our commitment to empower people to live their best financial lives. This team is responsible for providing resources and guidance to customers by answering questions, providing step by step directions, and troubleshooting issues that they might be experiencing. Their goal is to provide exceptional service that aligns with our mission and values.

ABOUT THE ROLE 🎉

The Team Leader, Customer Support works to lead business initiatives to improve customer experience. They utilize their experience in the role to provide insights on support for specific areas of the customer experience. This team leader provides coaching and mentoring to team members while contributing to the growth of the support team.

Disclaimer:

Below is an outline of the primary responsibilities of this position. As with everything in life, things change. The tasks and responsibilities can be changed, added to, removed, amended, deleted and modified at any time by the leadership group.

  • Provide resources and guidance for customers on how to get the most out of products
  • Utilize online chat platform to support incoming customer questions regarding the app, their account, and other general issues
  • Escalate technical issues to the Engineering team and communicate solutions to members
  • Contribute to process improvements and development to enhance the customer experience through firsthand use of product and providing feedback to needed teams
  • Troubleshoot connectivity issues with the company’s linking provider
  • Draft support articles and assist with creating member tutorials
  • Provide feedback to the product teams
  • Works with leadership to efficiently allocate resources to meet Service Level Agreements (SLAs)
  • Leads/mentors team members on their specialization within customer support and career development

ABOUT YOU 🦄

Minimum Requirements:

  • You have at least 3 years of experience in a customer service, or relevant role

Preferred Requirements:

  • You have experience in a B2C technology company
  • You have experience in a leadership role
  • You have experience with design processes and implementation for technology products

WE OFFER 💫

  • Health, Dental & Vision Plans
  • Life Insurance
  • Long/Short Term Disability
  • Competitive Pay
  • 401k Matching
  • Team Member Stock Purchasing Program (TMSPP)
  • Learning & Development Opportunities
  • Tuition Reimbursement
  • Unlimited PTO
  • Daily Lunch, Snacks & Coffee (in-office only)
  • Commuter benefits (in-office only)

Additional information: Salary range of $50,000 – $65,000/year + bonus + benefits. Base pay offered may vary depending on job-related knowledge, skills, and experience.

Rocket Money is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

APPLY HERE

Legal Quality Assurance

by | Apr 1, 2025 | Uncategorized

EOE STATEMENT We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.
CATEGORY Legal Transcription
DESCRIPTION
As Legal and Judicial agencies transition to a technology-driven workflow, VIQ Solutions is a leader in providing transcription services to various industries.

We are currently testing for experienced Legal/Judicial contract candidates who have significant experience transcribing depositions and hearings to support our Quality Assurance team. This is a 100% remote opportunity for Independent Contractors.

Content to be covered includes depositions, hearings and other judicial proceedings. The work will involve intense attention to detail in discerning what is said, familiarity with legal terminology and excellent grammar. In this role you will process audio recordings, strictly adhering to style guides, to produce verbatim transcripts.

As an independent contractor for VIQ Solutions, candidates will have the opportunity to set their own schedule and receive guidance from our supportive, in-office team whenever needed. We have work available 24/7/365 to fit any schedule. Those with weekend availability are encouraged to apply.

POSITION REQUIREMENTS
Skill Requirements:

Excellent Listening Skills
Adherence to Deadlines and Client-Specific Style Guides
Outstanding Literacy Skills — including comprehension, spelling, and grammar
Ability to Collaborate Remotely
Typing Proficiency in both Speed and Accuracy
Ability to Process Extreme Audio/Text Content (content may be offensive)
Ability to Pass a Background Check
Familiarity with Legal terminology
Experience with court reporting, scoping or legal transcription required. Court reporting students will also be considered.
Currently, this opportunity is not available to Massachusetts or California residents.
Verifiable experience transcribing depositions.
Previous QA experience in the Legal/Judicial/Courts arena.

Technology is at the heart of our company. To utilize our global, cutting-edge transcription technology, you will need:

Equipment Requirements:

High-speed internet
Computer or laptop
Noise-canceling Quality Headphones
Windows 10 (If you are not sure of which version of Windows you have, one way you can check is by pressing Windows logo key + R, type: winver, then selecting OK)
Antivirus program with daily virus definition updates (Except Webroot antivirus)
Infinity Foot Pedal (highly recommended)
Work with Microsoft Word

Payments are made twice monthly via direct deposit.

FULL-TIME/PART-TIME Independent Contractor
TAGS court reporter; deposition; transcription; work from home; steno; legal; QA; Quality Assurance
POSITION Legal Transcription
EXEMPT/NON-EXEMPT Non-Exempt
ABOUT THE ORGANIZATION

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Internet Search Quality Rater

by | Apr 1, 2025 | Uncategorized

About the Role:

As a Search Quality Rater, you will play a key role in improving the quality of search engine results, ensuring users find the most relevant and useful information. Your work will directly impact the development of AI algorithms, making search engines smarter and more intuitive. You won’t need to be a data expert, but your insights will help refine search accuracy, contributing to a seamless online experience.

This role is ideal for you if you are curious about how search engines work and enjoy analyzing data to improve user experience. It requires a balance of attention to detail, strong analytical skills, and a passion for quality.

Key Responsibilities:

  • Analyze search result performance and provide insights on relevance and quality.
  • Evaluate and rate the effectiveness of search engine results to ensure they meet user expectations.
  • Offer feedback and recommendations to improve algorithm performance.
  • Conduct quality assurance to ensure search engine results are optimized.
  • Report on trends and areas for improvement in search functionality.

Qualifications & Skills:

  • Native-level proficiency in American English, with an understanding of American culture and online trends.
  • Strong analytical skills with the ability to interpret and evaluate data.
  • Excellent attention to detail and problem-solving abilities.
  • Reliable internet connection and a comfortable home office setup.

Ideal Candidate:

  • Experience in AI, search engine evaluation, or data analysis is a plus, but not essential.
  • Familiarity with online search engines and digital trends.
  • Enjoys providing feedback and improving digital tools.
  • Background in search engine optimization or data analysis is beneficial.
  • Seeks a flexible, remote job that can easily fit around other commitments.

Benefits:

  • Flexible working hours that fit your schedule (10-29 hours per week).
  • 100% remote
  • Opportunity to gain experience in the growing field of AI and search engine technology.
  • Enhance your analytical, quality, and research skills.
  • Join a supportive and dynamic team.

How to Apply:
If you’re excited to contribute to this innovative project and improve search engines, apply now! We look forward to hearing from you.

LI-AD1

To be successful in the process, candidates must sign a Non-Disclosure Agreement to protect client confidentiality and pass learning modules and a required quality test designed by our client before starting work.
*Please note, the official title of this position is: Search Quality Rater. *

APPLY HERE