by twochickswithasidehustle | Jun 13, 2025 | Uncategorized
Calling all Customer Support Representatives! ChurnZero is looking for a passionate, results-oriented individual to join our award-winning team. In this role, you’ll learn and leverage an industry-leading customer growth platform to empower customers to increase revenue and retention, accelerate their impact, and deliver the best possible experience to their customers. Led by Chief Customer and Product Officer Abby Hammer, one of 2024’s Top CS Strategists, you’ll have a career-defining opportunity to join a team named ‘Top Customer Success Team of 2024’ and consistently celebrated for excellence in customer value and partnership by SIIA CODiE, Appealie Awards, and Customer Success Collective. Join the ChurnZero customer support team and become an integral part of the journey.
Job Title: Customer Support Representative
Classification: Non-Exempt
Reports to: Manager, Customer Support
Location: Remote, US-based
Target Salary: $40,000 to $50,000 base, $47-55k OTE
Responsibilities
- Manage the queue of incoming support cases via email and zoom if necessary to ensure friendly, timely, and effective resolution of questions and issues
- Investigate and resolve product bugs, alone and through collaboration with other ChurnZero teams
- Productively respond to customer feedback; offer creative alternatives and best practice guidance whenever possible
- Provide accurate and complete information to customers and to other ChurnZero team members leveraging your tools and resources
- Collaborate with Customer Success, Product Management, and Development on possible ways to improve ChurnZero’s product, services and processes
- Reliably meet personal and team case handling targets and SLA expectations
- Contribute towards the development of a strong team environment by being energetic, enthusiastic, and relationship-focused; eager to make a positive impact with customers
Qualifications
- Undergraduate degree (BA/BS) or equivalent experience preferred
- 2+ years’ experience in Customer Service/Support roles, preferably at a SaaS organization
- Active listener, passionately communicative, and empathetic; able to put yourself in customers’ shoes and advocate for them when necessary
- Proactive problem-solver; confident at troubleshooting and able to investigate if you don’t have enough information to resolve customer issues
- Organized, articulate and reliable; strong diplomacy, tact, and poise when working through customer issues and escalations
- Aptitude for learning software; strong with business applications and data integrations and able to explain complex data relationships in non-technical terms
- Working knowledge of Zendesk strongly preferred
About ChurnZero
ChurnZero is the platform and partner for customer growth.
We provide game-changing software to understand, strengthen, and grow your customer relationships by connecting AI, analytics, and automation to the customer experience.
ChurnZero’s dynamic health and relationship scores, forecasting, reporting, trend tracking, and proprietary Customer Success AI™ tell you exactly what customers want and need, and why. Your team will be able to create hyper-personalized communications and strategic journeys at the touch of a button. Best of all, ChurnZero grows with your business, so you can increase revenue and retention, and succeed at scale.
by twochickswithasidehustle | Jun 13, 2025 | Uncategorized
Position Type
Overview
RN Tele-Triage (Fully Remote)
*Must have compact state RN licensure
*Remote Triage & Home Health RN experience highly preferred
*Potential Start Date: 6/30/2025
*Openings: 2 FT position available immediately
NEW Available FULL TIME Schedules:
Monday, Friday, & Saturday 2p-12:30a CST (3p-1:30a EST)
Tuesday, Wednesday, Thursday, Friday & Saturday 2p-10p CST (3pm-11pm EST)
This Registered Nurse provides On-Call and Triage for the assigned population in accordance with triage protocols. This position remotely develops/implements care plans for persons served in the area of responsibility. The Tele-Triage RN assesses health status, identifies problems and needs of person(s) served in their assigned caseload, develops nursing care plans in collaboration with operations RN’s. You will complete chart reviews and monthly host home reviews and perform On-Bound calling to assigned populations/locations. This RN performs data analysis in multiple systems.
Responsibilities
- Monitor assigned phone lines during service hours to ensure timely response for caller needs
- Triage all symptom-based calls and give recommendations according to the approved triage protocol
- Triage patients by assessing severity of symptoms and referral to appropriate setting or level of care
- Document in real time all care related recommendations and ensure local operations are notified of triage supports and outcomes
- Initiate contact with acute care setting to coordinate services for clients receiving care in the ED/Hospital and coordinate the discharge planning; Notify operations of triage recommendations
- Coordinate any medication orders with the assigned pharmacy and update MAR/QuickMar for appropriate administration
- Work assigned prior authorizations to ensure timely documentation and submit to assigned pharmacy for billing
- Complete/conduct assessment and reassessment of persons served as assigned
- Develop/update care plans and determine persons served needs and secure physicians orders as needed
- Communicate with beneficiaries primarily phone, text, online (web) chat, or email
- Ensure compliance with state/local/payer requirements through review of documentation
- Provide coaching and education related to the health and well-being of persons served
- Participate in performance improvement activities and maintain ongoing clinical knowledge through internal/external training programs
- Document above actions in Nurse’s Notes or Service Delivery Log
- Maintain time sheet log for weekly submission for productivity management to assigned supervisor
- Notify each practice, physician, and/or managed care client of all encounters with patients, parents, or managed care clients regardless of follow-up needs before office opening
- Notify designated leadership of operational concerns
- Actively participate in applicable meetings and committees as requested (e.g., IDT, HRC, Safety/Quality committee, and annual person served directed/active treatment plan meetings)
Qualifications
- Degree/certification from an accredited school of nursing
- Current licensure as a Registered Nurse (RN) in the state of practice, which is current and remains in good standing. Must have a compact state RN license.
- Clinical experience in providing services and supports to individuals with intellectual and developmental disabilities, home health and Hospice patients or related disorders
- One year Home Health nursing experience preferred
About our Line of Business
Starting Point Nursing Services, an affiliate of BrightSpring Health Services, is staffed 100% by a team of remote registered nurses trained to support the post-acute continuum with clinical advice and interventions. Our 24/7 On-Call and Triage team responds to physician practices, home health agencies, intellectual disability providers, and assisted living providers. Our services are tailored to our partners, including remote physical/chart assessments, predictive care modeling, clinical programming interventions for high-risk populations, emergent care coordination, and case management. For more information, please visit www.startingpointnursing.com. Follow us on LinkedIn.
Salary Range
USD $30.00 – $35.00 / Hour
by twochickswithasidehustle | Jun 13, 2025 | Uncategorized
Thank you for considering a career at Ensemble Health Partners!
Ensemble Health Partners is a leading provider of technology-enabled revenue cycle management solutions for health systems, including hospitals and affiliated physician groups. They offer end-to-end revenue cycle solutions as well as a comprehensive suite of point solutions to clients across the country.
Ensemble keeps communities healthy by keeping hospitals healthy. We recognize that healthcare requires a human touch, and we believe that every touch should be meaningful. This is why our people are the most important part of who we are. By empowering them to challenge the status quo, we know they will be the difference!
O.N.E Purpose:
- Customer Obsession: Consistently provide exceptional experiences for our clients, patients, and colleagues by understanding their needs and exceeding their expectations.
- Embracing New Ideas: Continuously innovate by embracing emerging technology and fostering a culture of creativity and experimentation.
- Striving for Excellence: Execute at a high level by demonstrating our “Best in KLAS” Ensemble Difference Principles and consistently delivering outstanding results.
The Opportunity:
CAREER OPPORTUNITY OFFERING:
- Bonus Incentives
- Paid Certifications
- Tuition Reimbursement
- Comprehensive Benefits
- Career Advancement
- This position pays between $62,500- $119,700 based on experience
By embodying our core purpose of customer obsession, new ideas, and driving innovation, and delivering excellence, you will help ensure that every touchpoint is meaningful and contributes to our mission of redefining the possible in healthcare.
The Project Office is critical to support Ensembles growth through flexible but structured Portfolio Project Management (PPM) best practices. The Project Manager II of the PMO team will oversee all aspects of assigned projects in one or more areas including technology, operations, clients, HR or process improvements. The responsibilities initially include successfully implementing projects for new and existing clients with a focus on vendor installations on-time, within budget and with the highest quality.
Key activities include establishing a clear charter/scope, project plans with deadlines, assigning responsibilities, monitoring and reporting accurate project health and progress.
Job Responsibilities:
Customer Obsession: Consistently provide exceptional experiences for our clients, patients, and colleagues by understanding their needs and exceeding their expectations.
Embracing New Ideas: Continuously innovate by embracing emerging technology and fostering a culture of creativity and experimentation.
Striving for Excellence: Execute at a high level by demonstrating our “Best in KLAS” Ensemble Difference Principles and consistently delivering outstanding results.
- Perform Project Management functions aligned with the PMO best practices for technology, client, vendor, strategic projects and others as needed
- Lead project teams through initiation, planning, executing/monitoring and controlling, and closing of designated projects with support from other Project Leaders in the PMO
- Ensure project work is well-defined and planned. This includes thorough scope definition, estimation, cost-budgeting, resourcing, scheduling, and placing under ongoing change control
- Ensure effective risk, issue, action, and change management, including timely decision making for risks and changes, timely issue resolution, and comprehensive action management
- Establish, maintain and execute an effective communications plan serving all stakeholder needs. Ensure team clarity on objectives, scope, and roles, and communicates the work plan with regular and meaningful reports on status and performance
- Monitor and manage project performance inclusive of cost and team performance
- Manage changes to the project scope, project schedule and project costs using appropriate verification techniques. Measure project performance using appropriate tools and techniques
- Adhere to enterprise PMO established best practices and tools for consistency across all projects
Experience We Love:
- 1 to 3 years’ experience
- Strong communication skills
Education:
- Bachelors Degree or Equivalent Experience
Required Certification:
- HFMA Certified Revenue Cycle Representative (CRCR) within 9 months of hire
#LI-LS1
#LI-REMOTE
Join an award-winning company
Five-time winner of “Best in KLAS” 2020-2022, 2024-2025
Black Book Research’s Top Revenue Cycle Management Outsourcing Solution 2021-2024
22 Healthcare Financial Management Association (HFMA) MAP Awards for High Performance in Revenue Cycle 2019-2024
Leader in Everest Group’s RCM Operations PEAK Matrix Assessment 2024
Clarivate Healthcare Business Insights (HBI) Revenue Cycle Awards for strong performance 2020, 2022-2023
Energage Top Workplaces USA 2022-2024
Fortune Media Best Workplaces in Healthcare 2024
Monster Top Workplace for Remote Work 2024
Great Place to Work certified 2023-2024
- Innovation
- Work-Life Flexibility
- Leadership
- Purpose + Values
Bottom line, we believe in empowering people and giving them the tools and resources needed to thrive. A few of those include:
- Associate Benefits – We offer a comprehensive benefits package designed to support the physical, emotional, and financial health of you and your family, including healthcare, time off, retirement, and well-being programs.
- Our Culture – Ensemble is a place where associates can do their best work and be their best selves. We put people first, last and always. Our culture is rooted in collaboration, growth, and innovation.
- Growth – We invest in your professional development. Each associate will earn a professional certification relevant to their field and can obtain tuition reimbursement.
- Recognition – We offer quarterly and annual incentive programs for all employees who go beyond and keep raising the bar for themselves and the company.
Ensemble Health Partners is an equal employment opportunity employer. It is our policy not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender, gender identity, religion, national origin, age, disability, military or veteran status, genetic information or any other basis protected by applicable federal, state, or local laws. Ensemble Health Partners also prohibits harassment of applicants or employees based on any of these protected categories.
Ensemble Health Partners provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law. If you require accommodation in the application process, please contact [email protected].
This posting addresses state specific requirements to provide pay transparency. Compensation decisions consider many job-related factors, including but not limited to geographic location; knowledge; skills; relevant experience; education; licensure; internal equity; time in position. A candidate entry rate of pay does not typically fall at the minimum or maximum of the role’s range.
by twochickswithasidehustle | Jun 13, 2025 | Uncategorized
Thank you for considering a career at Ensemble Health Partners!
Ensemble Health Partners is a leading provider of technology-enabled revenue cycle management solutions for health systems, including hospitals and affiliated physician groups. They offer end-to-end revenue cycle solutions as well as a comprehensive suite of point solutions to clients across the country.
Ensemble keeps communities healthy by keeping hospitals healthy. We recognize that healthcare requires a human touch, and we believe that every touch should be meaningful. This is why our people are the most important part of who we are. By empowering them to challenge the status quo, we know they will be the difference!
O.N.E Purpose:
- Customer Obsession: Consistently provide exceptional experiences for our clients, patients, and colleagues by understanding their needs and exceeding their expectations.
- Embracing New Ideas: Continuously innovate by embracing emerging technology and fostering a culture of creativity and experimentation.
- Striving for Excellence: Execute at a high level by demonstrating our “Best in KLAS” Ensemble Difference Principles and consistently delivering outstanding results.
The Opportunity:
CAREER OPPORTUNITY OFFERING:
- Bonus Incentives
- Paid Certifications
- Tuition Reimbursement
- Comprehensive Benefits
- Career Advancement
- This position pays between $46,900.00 – $89,850.00/based on experience
The primary role of the Contract Technician I is to support client needs relative to Insurance contract management. The specialist will be responsible for Interpretation of Insurance contract verbiage, govt payer reimbursement, and support functions such as file balancing, account/report review and peer audits.
Ideal Candidates will have Hospital or Physician Insurance contract build experience, Managed Care experience, as well as contract management platform experience related to reimbursement and contracted rates.
Essential Functions:
- Conduct file balancing and daily maintenance of contract management system Maintains a schedule of key update dates for expected reimbursement rules, such as Medicare OP quarterly updates, yearly Diagnostic Related Group (DRG) updates, and yearly increases for the Managed Care contracts utilizing such tools as a Smartsheet for tracking.
- Complete contract build testing to ensure accuracy prior to moving to a production environment.
- Complete contract audits on completed builds as required.
- Provide support to other revenue cycle areas regarding questions on calculations and reimbursement generated by the contract builds.
- Completes necessary training modules and work building sessions to become Coordinates and actively participates with other associates and leaders on the team to expand and grow their knowledge of managed care organizations, contracts and products.
- Participates with the Contract Management knowledge share opportunities to expand their knowledge base and role.
Requirements:
- High School Diploma or GED
2-4 years’ experience in healthcare industry relative to payer reimbursement to include:
- Hospital or Physician Insurance contract build experience
- Managed Care experience
- Interpretation of Insurance contract verbiage
- Contract management platform experience related to reimbursement and contracted rates.
- Revenue Cycle Management
Certifications:
- Must obtain CRCR certification within 9 months of hire – employer paid
by twochickswithasidehustle | Jun 13, 2025 | Uncategorized
Thank you for considering a career at Ensemble Health Partners!
Ensemble Health Partners is a leading provider of technology-enabled revenue cycle management solutions for health systems, including hospitals and affiliated physician groups. They offer end-to-end revenue cycle solutions as well as a comprehensive suite of point solutions to clients across the country.
Ensemble keeps communities healthy by keeping hospitals healthy. We recognize that healthcare requires a human touch, and we believe that every touch should be meaningful. This is why our people are the most important part of who we are. By empowering them to challenge the status quo, we know they will be the difference!
O.N.E Purpose:
- Customer Obsession: Consistently provide exceptional experiences for our clients, patients, and colleagues by understanding their needs and exceeding their expectations.
- Embracing New Ideas: Continuously innovate by embracing emerging technology and fostering a culture of creativity and experimentation.
- Striving for Excellence: Execute at a high level by demonstrating our “Best in KLAS” Ensemble Difference Principles and consistently delivering outstanding results.
The Opportunity:
CAREER OPPORTUNITY OFFERING:
- Bonus Incentives
- Paid Certifications
- Tuition Reimbursement
- Comprehensive Benefits
- Career Advancement
- This position pays between $83,200 – $159,450 based on experience and tenure in the role
*Must have a current Epic Certification in MyChart, RTE, Welcome, Cadence, or Prelude*
In general, this Epic-certified position will be responsible for the following:
- Developing and implementing long-term best practice Epic strategy across both operations and IT
- Ensuring all parties involved understand the significance and impact of upcoming changes
- Assisting in educating operational leadership in process improvement and Epic best practices
- Consistent updates on Epic release updates and implementation as it relates to patient experience
- Responsible for build and operational readiness directly related to patient self-service metrics
- Work with Revenue Cycle leaders on reporting, patient self-service functionality, and workflow design
- Help to increase patient interaction and revenue through standardizing workflows and process improvement
- Serve as the lead for Epic issues identified and new change requests
- Produces and reviews decision documents, SBARDs, other documents needed to support build work
- Runs client meetings and monitors client happiness
As part of the team this position will have responsibility for some or all the following specific areas:
- Increasing patient online experience
- Patient self-scheduling accuracy and usage
- Patient self-registration accuracy
- Increasing patient outreach
- Decreasing referral leakage
- Registration accuracy
- Scheduling accuracy
- Authorization capture
- Overall productivity improvement
Performance Monitoring/Improvement/Innovation:
- Works collaboratively with revenue cycle leadership and Epic IT leadership to develop best practice processes and Epic functionality
- Develops, with participation of revenue cycle leadership and IT, project plans and timelines for large performance improvement projects
- Develops weekly/monthly status reports of projects and ensures agreed upon timelines are met
- Advises operational leaders on Epic best practices and adheres to system guidelines
- Monitors Key Performance Indicators and makes recommendations on Epic workflows or enhancements that provide the greatest impact and improvement
- Maintains deep understanding of Epic functionality and maintains all certifications and new release updates
- Performs account level reviews and audits to ensure optimal system performance
- Produces high-quality materials for internal and external use
System Build and Support:
- Analyze current system build and document needed system changes for best practices
- Performs system build as determined by IT change control process
- Participates in Integrated and User Acceptance Testing as dictated by IT change control
- Supports the IT team by logging tickets, keeping up with status of tickets, ensuring timely response and turnaround of tickets, and escalating tickets as necessary
Education:
- Responsible for assisting the education department in the development of training materials, curriculum and tip sheets related to Epic
- Performs direct observations in operational areas to ensure Epic best practice workflows are being adhered to and makes note of any areas of educational opportunity
- Supports revenue cycle leadership in any Epic certification processes and serves as a subject matter expert in Epic system functionality
- Strives to educate revenue cycle leadership in practical Epic system knowledge to build expertise in operations
New Business Support:
- Participates in assessments to identify opportunities for client improvement
- Supports sales team in advising new clients and answering inquiries about system functionality
- Develops materials to support sales, including marketing materials
- Identifies new opportunities for client engagements
What Will Make You Successful:
- Strong self-scheduling and registration background
- Strong implementation background
- Working knowledge with other revenue cycle focused Epic applications
- Working understanding of interface and interface messages
- 4 year/ Bachelors Degree preferred or equivalent experience
- Must have Epic Administrator Certification in either MyChart, RTE, Cadence, or Prelude module
- 3+ years of Epic build experience in Epic working with patient self service modules
- While we do not expect this position to be 100% travel, we do expect that the specialist will need to travel periodically. For this reason, the specialist should be available to travel up to 25%
- Strong working knowledge of the hospital and/or ambulatory revenue cycle operations
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