Customer Support Associate

by | Oct 24, 2024 | Uncategorized

ABOUT ROCKET MONEY đź”®

Rocket Money’s mission is to empower people to live their best financial lives. Rocket Money offers members a unique understanding of their finances and a suite of valuable services that save them time and money – ultimately giving them a leg up on their financial journey.

We’re currently looking for a full-time Customer Experience Associate who shares this mission and wants to contribute to our support team as we continue to grow.

ABOUT THE ROLE 🤹‍♀️

  • Use an online chat platform to talk with Rocket Money’s members.
  • You’ll provide excellent customer service, answer questions about the app, assist members with their accounts, and solve general issues.
  • Provide resources and guide members on how to maximize their Premium Memberships.
  • Escalate technical issues to the engineering team and communicate solutions to members.
  • Draft support articles and assist with creating member tutorials.
  • Use the Rocket Money app regularly and provide detailed feedback to the product team on beta features.
  • Candidates must be able to work a regular schedule that includes weekends
  • Other duties as assigned by supervisor.

Only short-listed candidates will be contacted for an interview.


ABOUT YOU 🦄

  • You have an interest in personal finance and a desire to see others succeed in managing their money.
  • Great Communication — Your writing is impressive and you love talking with people!
  • Empathetic — You’re able to relate to and validate our member’s experiences and find meaningful solutions to make the situation better.
  • Proactive Problem Solving — you’re able to identify possible issues and potential resolutions.
  • Workflow Management — You know how to efficiently balance multiple competing priorities.
  • Taking Initiative — You’re willing to jump in and help wherever help is needed. You love to learn and are constantly looking to improve.
  • Self-Motivation — You’re committed to improving professionally and personally. You love to push yourself to the limits of your ability.
  • Customer service experience in a B2C tech company is a plus!

WE OFFER đź’«

  • Health, Dental & Vision Plans
  • Competitive Pay
  • 401k Matching
  • Unlimited PTO
  • Lunch daily (in-office only)
  • Snacks & Coffee (in-office only)
  • Commuter benefits (in-office only)

Additional information: Salary range of $20 – $24/hour + bonus + benefits. Base pay offered may vary depending on job-related knowledge, skills, and experience.

Rocket Money is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

APPLY HERE

Caper Marketing Manager (Contract)

by | Oct 24, 2024 | Uncategorized

We’re transforming the grocery industry

At Instacart, we invite the world to share love through food because we believe everyone should have access to the food they love and more time to enjoy it together. Where others see a simple need for grocery delivery, we see exciting complexity and endless opportunity to serve the varied needs of our community. We work to deliver an essential service that customers rely on to get their groceries and household goods, while also offering safe and flexible earnings opportunities to Instacart Personal Shoppers.

Instacart has become a lifeline for millions of people, and we’re building the team to help push our shopping cart forward. If you’re ready to do the best work of your life, come join our table.

Instacart is a Flex First team

There’s no one-size fits all approach to how we do our best work. Our employees have the flexibility to choose where they do their best work—whether it’s from home, an office, or your favorite coffee shop—while staying connected and building community through regular in-person events. Learn more about our flexible approach to where we work.

Overview

We’re looking for a Contract Marketing Manager who will own the marketing strategy and execution for in market Caper Carts. This person will collaborate closely with the Ops, Finance, Product and BD teams to ensure Caper Carts are successful in market post launch. 

As a member of the Caper marketing team, you’ll be responsible for developing in store campaign strategies that drive customer retention and loyalty. This is a remote-based contractor role that will report to Caper’s lead Marketing Manager. 

About the Role

This is an exciting opportunity to shape the future of Instacart with one of its most cutting edge products – The Caper Cart. This person will manage all existing retailer marketing relationships and assist with new launches.

About the Job 

  • Serve as the one main point of marketing contact for existing retailers with Caper Carts on ongoing store management and optimizing marketing workflows. Partner with operations and customer success teams to execute ongoing marketing plans and measure success.
  • Own the marketing strategy for usage retention and churn mitigation at existing retailers. Collaborate with Director and Senior Managers to develop and refine strategic approaches, ensuring alignment with overarching business objectives for ongoing campaigns and ad-hoc marketing needs.
  • Support Sr Marketing Manager on Go-to-market launches conducting store walks, creating marketing packages, and coordinating with vendors and teams to ensure seamless deployments.
  • Create expansion playbooks and work with the Operations team to ensure smooth execution of new initiatives and seamless integration across all retail locations.
  • Gather Data, Formulate Insights, and Articulate Strategic Opportunities to develop marketing strategies that drive customer retention and business growth.
  • Partner with cross-functional teams to foster strong relationships and ensure alignment on project objectives and deliverables.

About You

Minimum Qualifications

  • Bachelor’s Degree preferred
  • 4+ years of experience with in-store/retailer marketing
  • Experience executing marketing campaigns in store
  • Excellent written and verbal communication skills; ability to interact at senior levels of the organization
  • Strong project management skills – ensure project milestones are met according to commitments; ability to manage and prioritize a wide variety of project types that vary in scope and scale and excel in a lean work environment
  • Demonstrable understanding of the various functional aspects of a marketing organization, plus paid media landscapes
  • Critical thinker with a growth mindset. 

Preferred Qualifications

  • Record of leveraging consumer insights and experience to develop campaigns; experience using data and metrics to back up assertions of business value
  • Previous experience with fast paced, retailer environments.
  • Nimble, resourceful, and detail-oriented; thrives in both independent and collaborative work environments
  • Basic photoshop skills preferred
APPLY HERE

Marketing Manager

by | Oct 24, 2024 | Uncategorized

Full TimeProfessionalRemote US

5 days agoRequisition ID: 1218Apply

Salary Range:$58,000.00 To $63,000.00 Annually

Reports to: Associate Director, Brand Marketing

Location: Remote or Hybrid NYC 

POSITION SUMMARY:

The Marketing Manager manages the day-to-day communication and support of digital and print marketing needs for AFSP’s nationwide and chapter network suicide prevention efforts. This role, under the guidance of the Associate Director of Brand Marketing, manages the production of AFSP materials and merchandise from inception to approval, including initial consulting, creative/design concepting, vendor support, and production/timeline management while strictly adhering to AFSP’s established brand guidelines. 

RESPONSIBILITIES:

  • Understand and marry AFSP’s national marketing strategy efforts with chapter marketing needs
  • Ensure the timely flow of marketing projects through discussion of material needs and priorities, timelines and approvals with the organization’s various departments, chapters, external partners and vendors
  • Serve as first point of contact for staff and partners to identify marketing and campaign needs, leads kickoff meetings to identify solutions through concepting and creative development
  • Explore innovative ways to expand upon existing branding resources and develops new campaign and branding efforts while ensuring brand consistency in all local marketing materials through developing branded material toolkits for chapters’ external vendors and partners
  • Customize assets using establish templates and maintains online templates via services like Canva
  • Manage relationships with translation services and oversees translation development and quality control
  • Manage publishing and distribution of finalized materials on AFSP’s staff and volunteer resource site
  • Advise departments on marketing design and asset production
  • Assist in maintaining the content management system for the organization’s websites
  • Assist in video editing for social media content
  • Additional tasks or projects as assigned by supervisor

 Note:

  • An individual in this position must be able to successfully perform the essential duties and responsibilities listed above. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.
  •  
  • The above list reflects the general details necessary to describe the principle and essential functions of the position and shall not be construed as the only duties that may be assigned for the position.

MINIMUM QUALIFICATIONS:

Education Bachelor’s Degree

Experience and/or Training 2-3 years’ experience in marketing project development and management (may include internships)

Licenses/Certificates N/A

Technology/Equipment Working knowledge of Photoshop, Illustrator, InDesign, Premier Pro or equivalent programs. Knowledge of Microsoft product suite or equivalent. Familiarity with online content management systems. Experience with project management software such as Monday.com. An understanding of print requirements, limitations, and best practices for print material design and production. An understanding of design fundamentals and branding concepts and requirements.

PREFERRED QUALIFICATIONS:

Education (i.e. degree preferred) Bachelor’s Degree in Communications, Marketing or Design

Experience and/or Training 4-5 years’ experience in marketing project development and management; previous experience working within a nonprofit.

Licenses/Certificates N/A

Technology/Equipment Working knowledge of all Adobe Suite products or equivalent programs. Experience working with Microsoft SharePoint, including development of communications sites. An understanding of social media marketing strategy, including best practices around social media strategy and effective measurement. 

OTHER SKILLS and ABILITIES:

  • Ability to work effectively in a fast and dynamic environment
  • Strong interpersonal skills including the ability to listen to and interpret chapter and community needs
  • Ability to work individually and as part of a team
  • Uphold and exhibit the agency’s Core Values
  • Attend all mandatory meetings and trainings
  • Ability to work a full-time schedule and have regular attendance at the workplace
  • All other work-related duties as assigned
  • Ability to travel as needed to attend work meetings or events

PHYSICAL AND MENTAL DEMANDS:

  • While performing the duties of this job, the employee is frequently required to sit, talk and/or hear, and/or use hands to finger, handle, or touch objects, tools, or controls.  The employee is occasionally required to stand, and/or walk.  The employee must occasionally lift and/or move up to 25 pounds while moving files or small packages.  Specific vision abilities required by this job include close vision and the ability to adjust focus. The mental and physical requirements described here are representative of those that must be met by an individual to successfully perform the essential functions of this position.
  • The physical and mental demands described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

WORKING ENVIRONMENT:

The work environment varies due to the ability of the employee to work remotely. While present in the office, the work environment represents the features of a typical office environment supplied with seating, desks, varied levels of privacy depending on assignment to cubical or office. May require off-site set up and break down of equipment for on-location events.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

SALARY AND BENEFITS: 

Annual salary range: $58,000 – 63,500 

22 PTO (vacation, sick, wellness and personal days) your first year of employment (5 additional days 2nd year) 

Company Sponsored Medical Employee Reimbursement Plan (MERP)

10% employer retirement contribution after 2 years of employment 

Flexible Summer Fridays 

11 Holidays

APPLICATION INSTRUCTIONS

Submit resume and cover letter with a compelling reason why you should be considered for this position. Kindly include your salary requirement for this role.  

APPLY HERE

Data Entry Specialist

by | Oct 21, 2024 | Uncategorized

Tidal Basin, a leading emergency management consulting firm, has an opportunity for Data Entry Specialists. This position will be responsible for managing and entering critical data related to disaster recovery projects. The Data Entry Specialist role supports disaster recovery teams by ensuring accurate and timely data entry for project documentation, reporting, and compliance requirements. The ideal candidate will have excellent attention to detail, strong organizational skills, and the ability to work under pressure in a fast-paced environment. This work will be completed at various designated locations working with team members and stakeholders or remote based upon client needs.

Job Duties and Responsibilities include:

    • Accurate data entry and update of information for disaster recovery efforts to include damage assessments, financial information, and other related data.
    • Maintaining data integrity to ensure accuracy, completeness, and consistency of data entries. Perform regular audits and cross-checks to prevent errors.
    • Provide data retrieval and reporting as needed to assist in generating reports based on the entered data for internal stakeholders, clients, and government agencies.
    • Organize and maintain digital records and files, ensuring compliance with confidentiality and security standards.
    • Ensure all data entered adheres to FEMA or other regulatory guidelines and requirements.
    • Review incoming data for errors and discrepancies and resolve issues by communicating with the relevant team members.
    • Prioritize data entry tasks to meet project deadlines and deliverables.
    • Perform other duties as assigned.
    • Complete all required compliance training on an annual basis.

Skills and Competencies:

  • Proficient in Microsoft Office Suite (Word, Excel) and familiarity with database management systems.
  • Strong typing speed (minimum of 50 words per minute) and accuracy.
  • Attention to detail and ability to detect errors.
  • Good organizational skills.
  • Strong communication skills for working with diverse teams.
  • Familiarity with FEMA disaster recovery programs (preferred but not required).

Required Education and Experience:

  • High school diploma or equivalent required.
  • 1 – 2 years of experience in data entry

Work Location:  Remote
Work Schedule:  Up to 7 days a week , 10 to 12 hours daily, estimated for 30 days
Physical Demands/Work Environment: 

  • Prolonged periods sitting and working on a computer.
  • Ability to work up to twelve-hour shifts.
  • Must be able to lift up to 15 pounds at a time.
APPLY HERE