by twochickswithasidehustle | Feb 16, 2026 | Uncategorized
Company Description
Press Ganey is the leading experience measurement, data analytics, and insights provider for complex industries—a status we earned over decades of deep partnership with clients to help them understand and meet the needs of their key stakeholders. Our earliest roots are in U.S. healthcare –perhaps the most complex of all industries. Today we serve clients around the globe in every industry to help them improve the Human Experiences at the heart of their business. We serve our clients through an unparalleled offering that combines technology, data, and expertise to enable them to pinpoint and prioritize opportunities, accelerate improvement efforts and build lifetime loyalty among their customers and employees.
Like all great companies, our success is a function of our people and our culture. Our employees have world-class talent, a collaborative work ethic, and a passion for the work that have earned us trusted advisor status among the world’s most recognized brands. As a member of the team, you will help us create value for our clients, you will make us better through your contribution to the work and your voice in the process. Ours is a path of learning and continuous improvement; team efforts chart the course for corporate success.
Our Mission:
We empower organizations to deliver the best experiences. With industry expertise and technology, we turn data into insights that drive innovation and action.
Our Values:
To put Human Experience at the heart of organizations so every person can be seen and understood.
- Energize the customer relationship: Our clients are our partners. We make their goals our own, working side by side to turn challenges into solutions.
- Success starts with me: Personal ownership fuels collective success. We each play our part and empower our teammates to do the same.
- Commit to learning: Every win is a springboard. Every hurdle is a lesson. We use each experience as an opportunity to grow.
- Dare to innovate: We challenge the status quo with creativity and innovation as our true north.
- Better together: We check our egos at the door. We work together, so we win together.
Job Description Summary
The Transcription Specialist plays a critical role in maintaining the quality and consistency of project deliverables. This position is responsible for cleaning and refining response data, proofreading for accuracy and clarity, and ensuring that all assigned projects are completed within established timelines. Their work directly supports the team’s ability to meet client expectations and uphold high standards of service.
Job Description
Press Ganey currently has an exciting opportunity for a Transcription Specialist. This is a remote position. This role supports the Coding Department. Training is provided remotely through Microsoft Teams meeting.
The Transcription Specialist is responsible for reviewing, cleaning, and proofreading written responses to ensure clarity, consistency, and alignment with project guidelines. This role requires strong attention to detail, excellent language skills, and the ability to manage high-volume projects within tight deadlines. The individual should demonstrate flexibility and a willingness to be cross trained for other roles within the department as needed.
Duties & Responsibilities:
• Conducts thorough proofreading of responses to correct grammar, spelling, punctuation, and tone.
• Uses transcription platforms and cleaning tools efficiently.
• Manages workload to meet tight deadlines, prioritizes high-volume projects, and communicates progress to Supervisor or Team lead to ensure timely delivery.
• Maintains acceptable accuracy according to established guidelines (99.5%)
• Works closely with Supervisor, Team Lead, and other team members to resolve issues, share feedback, and maintain workflow efficiency.
• Verifies that responses align with project-specific instructions.
• Flags unclear or inappropriate content for further review.
• Performs other duties as may be appropriately required.
• Willingness to be cross trained for other roles within the department as needed, supporting team flexibility and operational continuity.
Qualifications:
• 1–2 years of experience in transcription, data cleaning, or proofreading roles.
• Experience working with high-volume projects or fast-paced environments is a plus.
• Excellent command of written English, including grammar, sentence structure, spelling and punctuation.
• Strong working knowledge of Microsoft 365 applications
• Ability to work independently and collaboratively within a team.
• Strong attention to detail and ability to spot inconsistencies.
• Prior experience working with Ascribe and OMNI.
Experience:
1-2 years of experience.
Minimum Education:
• High school graduate or equivalent required; associate’s degree preferred
Special Working Conditions
This position requires occasional overtime hours as workload requires.
To be eligible to apply for other internal positions, you must be in your current position for a minimum of 6 months if you are an hourly employee or 1 year if you are a salaried employee.
Don’t meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At Press Ganey we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.
Additional Information for US based jobs:
Press Ganey Associates LLC is an Equal Employment Opportunity/Affirmative Action employer and well committed to a diverse workforce. We do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, veteran status, and basis of disability or any other federal, state, or local protected class.
Pay Transparency Non-Discrimination Notice – Press Ganey will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.
The expected base hourly rate for this position is $17.20 per hour. In addition to base hourly rate you will also receive a competitive benefits package.
by twochickswithasidehustle | Feb 13, 2026 | Uncategorized
Midi Health is seeking an Influencer Marketing Contractor to support the rapidly growing channel. This is a temporary role in place of the Senior Influencer Manager and manage the day-to-day tasks outlined below. This position requires excellent communication skills, the ability to manage multiple conversations simultaneously, and a deep understanding of influencer marketing best practices. This role can be remote or has the option to come into the Midi Health HQ two days each week, based in Palo Alto and San Francisco, CA. This position will run from March through September.
What You’ll Do:
- Source and assist with outreach to potential influencer partners, ensuring influencer has the right demographic and brand alignment to move forward.
- Track and report on key performance metrics, providing insights to enhance patient engagement and satisfaction.
- Review and approve influencer content ensuring all legal requirements are met, as well as deliverables outlined are being met.
- Draft influencer agreements for legal review to secure monthly partnerships.
- Assist with creative social media campaigns and brand storytelling.
Qualifications & Skills:
- Exceptional written communication skills with proficiency in English.
- Strong experience with TikTok, Instagram and YouTube
- Strong problem-solving abilities and a proactive approach to handling challenges.
- Experience in social media & influencer marketing, ideally within a healthcare or tech-driven environment.
- Ability to thrive in a fast-paced environment
- Strong organizational skills and attention to detail, ensuring accurate and efficient communication.
- A passion for patient advocacy and a commitment to delivering an outstanding customer experience.
- Nice to have:
- Experience with managing influencer programs for healthcare brands
- Experience with Impact (affiliate program manager) and Shopify
- Experience with BI tools such as MixPanel, QuickSight, Looker, Google Analytics
If you’re passionate about delivering top-tier patient experiences and making an impact in a mission-driven company, we’d love to hear from you!
#LI-JA1
Please note that all official communication from Midi Health will come from an @joinmidi.com email address. We will never ask for payment of any kind during the application or hiring process. If you receive any suspicious communication claiming to be from Midi Health, please report it immediately by emailing us at [email protected].
Midi Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
by twochickswithasidehustle | Feb 13, 2026 | Uncategorized
Join Midi Health, a pioneering company on a mission to bring compassionate, high-quality healthcare to women 40+! We focus on the unique health challenges faced by women in midlife and provide virtual care for perimenopause, menopause, and other common health needs.
Business Impact 📈
- Utilize expertise in Athena platform to accurately troubleshoot claims for telehealth services provided to patients, ensuring compliance with internal coding guidelines, payer requirements, and regulatory standards.
- Collaborate with the clinical team to provide patients with insurance coverage, eligibility, and benefits prior to telehealth appointments, and assist patients with understanding their financial responsibilities and options for payment offered at Midi.
- Manage and collect patients accounts receivable (AR). Follow up on outstanding balances, denials, and insurance claims.
- Participate as a key player in regular audits and reviews of billing data and documentation to identify discrepancies, errors, or trends that could be potentially impacting the revenue cycle performance.
- Collaborate with external stakeholders, including insurance companies and third-party billing vendors to resolve billing and coding disputes, negotiate payment arrangements, and optimize reimbursement rates for telehealth services.
- Monitor and adhere to key performance indicators (KPIs) and internal metrics related to billing and revenue cycle management.
- Participate in cross-functional teams and projects focused on enhancing the patient experience, optimizing RCM workflows, and implementing technology solutions to streamline billing processes.
What you will need to succeed: 🌱
- Availability! Shift time is Mon – Fri 11-7PM EST or 8-4:30 PST
- 2-3 years of experience in medical billing and coding.
- 2-3 years of experience in patient accounts receivable (AR) collection.
- Experience with Athena or similar billing platforms, managing billing statements, payment plans, and negotiating balances.
- Familiarity with Zendesk or customer support platforms.
- A strong understanding of medical billing processes, CPT, ICD-10, and HCPCS coding guidelines.
- Telehealth experience strongly preferred!
- An eye for detail and a passion for problem-solving.
The interview process will include: 📚
- Recruiter Interview (30 min)
- Hiring Manager + Billing Specialist Interview (30 min)
- Department Leader Interview (30 min)
- Functional Leader Final Interview (30 min)
What We Provide
- Hourly rate: $23-25 hr depending on experience
- Fully remote WFH setting
While you are waiting for us to review your resume here is some fun content to check out Our patients love us- check out some content here and here ♥️
This role requires authorization to work in the United States without current or future visa sponsorship, including visa transfers.
by twochickswithasidehustle | Feb 13, 2026 | Uncategorized
The Clinical Systems Specialist plays a critical role in enhancing the usability, efficiency, and effectiveness of the Electronic Health Record (EHR) system by supporting clinical workflows, improving documentation tools, delivering user training, and managing communication channels such as Slack. This role ensures clinicians and staff have the resources and knowledge needed to use the EHR efficiently and effectively, while also facilitating timely support and collaboration.
This job is “HOT”: 🔥
- Be the go-to expert for EHR optimization and training at Midi
- Work cross-functionally with clinical, product, and operations teams to improve workflows
- Thrive in a fast-paced, constantly evolving environment where your impact is immediate
Business impact: 📈
- Optimization and Workflow: Manage user lifecycle processes including account creation, permissions provisioning, and deactivation across systems. Collaborate with clinical and IT teams to identify areas for EHR optimization. Evaluate current workflows and recommend process improvements through EHR tools and functionalities. Customize documentation tools (document accelerators, encounter plans, order sets, text macros) to streamline workflows. Use EHR usage analytics to guide optimization efforts and training needs. Partner with clinical teams to identify system pain points and lead resolution and enhancement projects.
- Training and User Support: Collaborate with Learning & Development to develop, implement, and lead training programs for new users, system upgrades, and workflow enhancements. Create user-friendly training materials, job aids, quick-reference guides, and e-learning content. Conduct one-on-one and group training sessions. Act as a point of contact for clinicians seeking help with documentation, workflow, or EHR navigation issues. Provide post-training support and gather feedback for continuous improvement.
- Project Participation and System Maintenance: Participate in go-lives, system upgrades, and major EHR projects. Support testing and validation of EHR changes and enhancements. Manage small-scale projects from initiation to completion. Serve as a liaison between users, Midi product, engineering, and Athena support.
- Communication, Ticketing System, and Slack Channel Management: Monitor and manage EHR-related Slack channels, responding promptly to troubleshoot and resolve issues. Track issues via the ticketing system, assign priorities, and ensure timely resolution. Route complex issues to the appropriate support teams. Post updates, tips, known issues, and resources to ensure consistent communication and collaboration best practices.
What you will need to succeed: 🌱
- Experience & Education: Bachelor’s degree in healthcare or related field preferred. Highly proficient in AthenaOne EHR system, reporting, and optimization tools. Demonstrated experience delivering training across clinical departments and roles.
- Skills & Traits: Patience with people of all skill levels. Strong talent in teaching and training, with an ability to explain complex concepts simply. Ability to identify efficiencies in processes and system functionality. Strong collaboration skills to work closely with product and clinical operations on new releases and processes. An “at your service” mindset when answering questions.
Who you are:
- People love how you explain things because you make complex ideas easy to understand.
- You’re known as the go-to AthenaHealth point of contact for solving problems and unlocking new efficiencies.
- You thrive in a fast-paced environment, working at the center of all departments rather than in a silo.
- You teach frontline staff (patient care, medical assistants, tech support) and clinicians alike.
- You collaborate with product, marketing, and operations, always keeping the big picture in mind.
- You’re energized by recommending and implementing EHR efficiencies that improve patient and staff/clinician experience.
The interview process will include: 📚
- Recruiter Screen (30 min)
- Hiring Manager Screen (30–45 min)
- Team Interviews (30-45 min)
- Final Leader Interview (30 min)
The salary range for this role is ~$80,000–$100,000, depending on experience and location.
This role is not eligible for sponsorship. Must have authorization to work in the United States now and in the future.
#LI-DS1
Please note that all official communication from Midi Health will come from an @joinmidi.com email address. We will never ask for payment of any kind during the application or hiring process. If you receive any suspicious communication claiming to be from Midi Health, please report it immediately by emailing us at [email protected].
Midi Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
by twochickswithasidehustle | Feb 13, 2026 | Uncategorized
Midi is seeking an experienced Master Scheduler to join our cutting edge healthcare start-up. This is a rare opportunity to start at the ground level of a fast-growing healthcare practice! We offer a flexible work schedule and 100% remote environment with a competitive salary, benefits and a kind, human-centered environment.
Business Impact 📈
- Sole responsibility for creating every Midi clinician’s schedule in Athena
- Daily monitoring of clinician schedules
- Management of patient waiting list to backfill patients as times become available
- Rescheduling of patients as needed
- Adjustment of clinician schedules as needed
- Cross-coverage of Care Coordinator Team responsibilities as assigned
What you will need to succeed: 🌱
- Availability! 5 days per week, 8 hour shift + 30 min unpaid lunch – 9:30 AM to 6 PM PST
- Minimum of five (3) years as a Clinical Scheduler building clinician schedules (preferably in AthenaHealth)
- Minimum of 1 year experience working for a digital healthcare company
- Proficiency in scheduling across multiple time zones
- Self-starter with strong attention to detail
What we offer:
- Compensation: $30/hour, non-exempt
- Full Time, 40-hour work-week
- Fully remote, work from home opportunity!
- Benefits (medical, dental, vision, 401k)
The interview process will include: 📚
- Interview with Recruiter (30 min Zoom)
- Interview with Scheduling Supervisor + Lead Scheduler (30 min Zoom)
- Final Interview with Practice Manager (30 min Zoom)
***Scheduled Shift Time is M-F 9:30am-6pm PST***
Thanks for your interest in Midi 👋While you are waiting for us to review your resume, here is some fun content to check out! Check us out here and here. Trust that our patients love❣️us! #Menopauseishot
#LI-DS1
Please note that all official communication from Midi Health will come from an @joinmidi.com email address. We will never ask for payment of any kind during the application or hiring process. If you receive any suspicious communication claiming to be from Midi Health, please report it immediately by emailing us at [email protected].
Midi Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
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