by twochickswithasidehustle | Aug 5, 2025 | Uncategorized
Job Details
Job Location
Providence, RIRemote Type
Fully RemotePosition Type
Full TimeJob Shift
1st ShiftJob Category
Administrative/Clerical
Description
Are you interested in joining a team that is continuously innovating to create the best experiences for members? Would you like to work for a company that has been rated a top employer and best place to work across the Northeast year over year? Do you want to be part of a company that is committed to giving back to the community?
At AAA Northeast, as we continue to grow, our mission remains the same: helping and serving is a way of life. It’s why we’ve earned the trust of millions, and why AAA Northeast has remained a resilient and reliable brand for over a century.
Responsible for evaluating performance through call monitoring of Insurance lines of business within the Club to ensure quality, member service, and adherence to AAA Northeast’s policies and procedures. Assists in the development to help achieve departmental goals through recommendations, consultation with interdepartmental leaders.
What you will do:
- Responsible for performing all regular duties of the QC Evaluator II. Duties include, evaluating using pre-set guidelines, conducting routine and non-routine monitoring, and evaluating of calls in an objective and non-bias manner.
- Attend call calibrations meetings, provide consistency with candid feedback, including concerns and pre-established alerts. Regularly identifies and provides written recommendations of the specific observable and measurable behaviors requiring coaching and trends observed. Identifies opportunities for learning and knowledge, makes recommendations, and supports development of solutions to address performance gaps.
- Conducts call monitoring of customer service inbound and outbound phone calls. Scores calls according to QA specifications, by reviewing internal Library, Procedures as well as company guidelines. Documenting feedback in CRM and QA database in a clear, concise, and non-biased manner. Reviews the customer interaction in its entirety including phone calls, endorsement processing of any requests presented by the insured, proper documentation of agency management system and all correspondence sent to the insured.
- Perform trend/error analysis and development of recommendations for management to support initiatives including process/procedure improvements and identifying training gaps. Analyzes trends at the member and team levels and regularly provides reporting on observed trends and their business impact along with insight and recommendations. Routinely reports on business insights and innovation recommendations gained through observation of employee and member interactions. Regularly provides recommendations to continuously improve business performance. Analyzes call and /or interaction trends to identify training opportunities and communicate opportunities to management. Present all findings in an actionable manner to enhance performance.
- Supports the design of additional training and/or job aids by providing specific situations and issues encountered, to be used as situational learning examples. Develops and maintains a best practice library.
Qualifications
Education
High School Diploma or GED Required Associate’s Degree Preferred
Experience
Experience in the Insurance industry Required and Experience in Quality, data and report analysis Required or In preceding job level Required Indirect leadership experience Preferred
Licenses and Certifications
Valid Property & Casualty license Required Insurance Designation (ARC, CISR, ACSR) within 12 months
AAA Northeast is proud of our diverse culture, fostered by the many talents, skills, passions, and expertise of our employees. We are an equal opportunity employer. We do not discriminate in recruiting, hiring, or promotion based on race, color, creed or religion, national origin, sex, age, sexual orientation, veteran’s status, gender identity or expression, disability, genetic information, marital status, pregnancy, or membership in any other protected class. We thrive when our team members bring their whole selves to work.
by twochickswithasidehustle | Aug 5, 2025 | Uncategorized
Overview
At Carenet, we foster collaboration, creativity and innovation. Our promises to our team members include empowering growth through trust, opportunity and accountability. We are looking for people who want to work with an entrepreneurial spirit and deliver market-leading performance!
If you are passionate about healthcare and supporting patients with their healthcare needs, empathetic, patient focused and enjoys interacting with patients, patient representatives, providers, pharmacies and more, then this may be the position for you. Did we mention this was a remote, work from home position?
Responsibilities
Is this you?
• Bring empathy and a passion for evidence-based care to all you do while remaining flexible.
• Multitasking and attention to detail are your superpowers.
• You have a strong healthcare background and believe part of your job is to advocate for your patients.
• You roll with the punches on any given day, with any given interaction, and never lose sight of the need to use your stellar interpersonal and skills.
You respect different cultures and know that rule-following is essential to your personal integrity and your employer’s quality compliance.
A typical week in the life of this position:
• Schedule radiology appointments such as mammograms, ultrasounds, MRIs and CTs
• Handle questions and concerns regarding patient imaging needs
• Make outbound calls to schedule radiology appointments
• Participate in coaching sessions to improve performance
• Document all patient/member interactions via management software
Qualifications
- High School diploma/GED or equivalent
- Six or more months of general business experience, preferably in a customer service environment, or the equivalent in related work experience
- Demonstrates the ability to type a minimum of 35 wpm
- Demonstrates general knowledge of Windows PC, Microsoft Outlook, Word and Excel, CIB,Tower, and BSA
- Demonstrates problem-solving skills
- Amenable to 10am CST schedule
- Must have reliable internet connection (Satellite and 5G connections are not acceptable)
- Able to provide 2 monitors 22 inches each with both HMDI and Display ports
Compensation & Benefits
At Carenet Health, we value the expertise and dedication of our team members, and we are committed to offering an appealing compensation package. The wage for the Customer Service Rep role is $16.00 per hour.
In addition, we offer a comprehensive benefits package that includes health, dental, and vision insurance, a 401(k) plan with company match, paid time off (PTO) and holidays, flexible spending accounts (FSAs), employee wellness programs, and career development opportunities.
Additional Information
Note: Completion of assessments may be required before an applicant can move forward. Completing assessments must be done independently. Any discovery of unauthorized completion, whether during or after the hiring process, will result in disqualification or termination.
Carenet Health is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law.
Please note that we are not accepting resumes for this position from external staffing agencies or recruiters. To be considered for this role, please submit your application directly through our official career portal.
by twochickswithasidehustle | Aug 3, 2025 | Uncategorized
Pharmacy Clerk
This is a 100% remote pharmacy clerk position supporting a Cardinal-owned specialty pharmacy. The Clerk will provide prescription order entry details to support the pharmacist processing the prescription order.
Schedule: Monday-Friday 8:00am – 4:30pm CST
MMS Solutions, a division of Cardinal Health, is a specialty pharmacy serving nephrology physician offices and clinics. Located in La Vergne, Tennessee, MMS Solutions is a full-service closed-door specialty pharmacy dedicated in dispensing renal-specific medications, nutritional’s, and ancillary supply orders directly to the patient’s homes.
Responsibilities:
- Effectively manage moderate to high prescription volume.
- Detail-oriented.
- Input patient data into the pharmacy information management system.
- Display professional approach with team members at all times.
- Contributes to team effort by accomplishing related results as needed.
- Maintains knowledge of and abides by all HIPAA, Board of Pharmacy, and applicable federal and state regulations.
Qualifications
- Data Entry experience preferred
- Call center experience preferred
- High School Diploma or GED preferred.
- Two-years of relative work experience preferred.
- Must demonstrate effective verbal and written communications, with a desire to provide superior phone customer service.
- Candidate needs to demonstrate initiative, time management, organizational skills, a professional demeanor, and positive attitude.
- Must be willing to take on additional duties when needed.
- Responsible and willing to function as a cooperative team member.
- Must have a working knowledge of Microsoft Office Suite as well as the ability to learn competencies in pharmacy information system.
What is expected of you and others at this level
- Applies acquired job skills and company policies and procedures to complete standard tasks.
- Works on routine assignments that require basic problem resolution.
- Refers to policies and past practices for guidance.
- Receives general direction on standard work; receives detailed instruction on new assignments.
- Refers to policies and past practices for guidance.
- Receives general direction on standard work; receives detailed instruction on new assignments.
- Consults with supervisors or senior peers on complex and unusual problems
Anticipated hourly range: $15.00 per hour – $21.50 per hour
Bonus eligible: No
Benefits: Cardinal Health offers a wide variety of benefits and programs to support health and well-being.
- Medical, dental and vision coverage
- Paid time off plan
- Health savings account (HSA)
- 401k savings plan
- Access to wages before pay day with myFlexPay
- Flexible spending accounts (FSAs)
- Short- and long-term disability coverage
- Work-Life resources
- Paid parental leave
- Healthy lifestyle programs
Application window anticipated to close 8/29/2025: *If interested in opportunity, please submit application as soon as possible.
The hourly range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate’s geographical location, relevant education, experience and skill and an evaluation of internal pay equity.
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