by twochickswithasidehustle | Jun 10, 2025 | Uncategorized
Full-Time
Remote
LocationsShowing 1 location
Remote – Anywhere
United States
Job Details
Description
POSITION SUMMARY
The Order Management Specialist will be responsible for monitoring and managing all relevant areas and activities needed to meet the established terms of purchase requirements for customers. This role will coordinate with the supervisor to ensure efficient process of orders and material releases. The position will initiate, and handle correspondence related to specific customer needs to ensure customer satisfaction. This position will also initiate direct customer contact and respond to requests for sales support, reporting needs, order status, product availability and status.
CORE FUNCTIONS
· Build and maintain strong, long-lasting relationships with assigned customers, understanding their business needs and objectives.
· Serve as the primary point of contact for customer inquiries, concerns, and requests, providing timely and effective solutions, including tax deferred profiles, claims, rebates, and warranty support, as applicable.
· Manage open orders through the fulfillment process including releasing orders, delivery issues, and payment disputes.
· Maintain customer resources and requirements including portal management (pricing, part numbers, planograms), service levels, scorecards, and quality audits as applicable.
· Collaborate with cross-functional teams, including sales, marketing, and product development, to support customer needs and drive business success. Proactively escalate and communicate critical issues.
· Collect and analyze data concerning customer behavior to understand the changing needs; recommend and make changes as needed.
· Track and analyze key account metrics to identify opportunities for optimization.
· Utilize demand forecasting techniques to anticipate client needs and ensure adequate inventory levels to meet demand.
· Identify opportunities for upselling and cross-selling additional products/services to existing customers, maximizing account profitability.
· Recommend and implement plans for efficiency and cost savings/revenue opportunities.
QUALIFICATIONS & REQUIREMENTS
Education and Experience
· High School Diploma or GED required.
· 2+ years of experience in customer service and/or account management is required.
Skills, Abilities, and Knowledge
· Skilled in Microsoft Office products, including Excel, Word, Power-Point, Outlook. Knowledge of Database software; Internet software; CRM Tool, Kustomer, Five9, SharePoint, and others.
· Ability to effectively use Microsoft Office, including Excel, Outlook, PowerPoint, and Word.
· Ability to read and comprehend simple instructions, short correspondence, and memos.
· Ability to write simple correspondence.
· Ability to effectively present information in one-on-one- and group situations to customers, sales, and other areas of the business.
· Knowledge of Microsoft Office products, Customer Portals.
· Advanced knowledge of contractual agreements preferred.
SUPERVISOR RESPONSIBILITIES
· Individual Contributor: working team member with no oversight of others and no management responsibilities.
PHYSICAL REQUIREMENTS
· This position is subject to sedentary work: Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Sedentary work involved sitting most of the time. Walking and standing are required only occasionally.
Physical Activities
· This position is subject to the following physical activities: kneeling, reaching, standing, walking, feeling, talking, hearing, and the use of hands, wrists, or fingers in repetitive motions.
Visual Acuity
· The worker is required to have close visual acuity to perform an activity such as preparing and analyzing data and figures; transcribing; viewing a computer terminal; expansive reading; visual inspection involving small defects, small parts and/or operation of machines (including inspection); using measurement devices; and/or assembly of fabrication of parts at distances close to the eyes.
Working Conditions
· This position operates remotely or in a professional office environment. This role routinely uses standard office equipment.
by twochickswithasidehustle | Jun 10, 2025 | Uncategorized
We Could Use Someone Like You in Our Crew.
Join Our Vibrant Network of Customer Chat Support Mods!
Are you passionate about delivering exceptional customer service and eager to network with talented professionals? We’re seeking dedicated, customer-focused individuals to join our dynamic talent network of Customer Chat Support Mods!
About ModSquad:
ModSquad has been reinventing the Customer Experience Services industry since 2007. Top brands around the globe turn to us for customer support, content moderation, trust and safety, community management, and social media services. We work with startups and Fortune 500 companies and everything in between. Our client list includes Spotify, VSCO, Vimeo, Tourism Ireland, and a ton of other companies we aren’t at liberty to talk about. We support over 50 languages in more than 90 countries. We’re primarily a remote company so you’ve already seen our/your office. If you want to work with great people on cool projects for amazing brands, you’ve come to the right place.
In this role, you’ll be more than just a support agent—you’ll be a vital part of a thriving community. You’ll engage with customers, solve problems, and build lasting relationships, all while being connected to a network of peers who share your passion for excellent service.
If you’re looking to grow your skills, connect with like-minded professionals, and work remotely, this is your opportunity to join our expanding talent network!
What You’ll Do:
- Connect and Engage: Juggle multiple chats, providing fast and accurate responses while building connections with customers
- Collaborate and Troubleshoot: Collaborate with peers, and escalate when needed
- Organize and Share: Log every chat solution, and feedback details in our CRM, contributing to our shared knowledge base
- Provide Expertise and Guidance: Be the go-to expert for our clients products and services
- Proactive Outreach: Proactively reach out to customers, enhancing their experience by anticipating their needs and questions
- Trust and Safety: Enforce chat guidelines, while also being adaptable and sharing best practices across assigned communities
- Stay Informed: Stay updated on product news and insights to best support clients
Who Are We Looking For:
- Exceptional Communicator: Excellent written communication skills with a focus on clarity, accuracy of information, and professionalism
- Multitasking Pro: Ability to manage multiple chats without sacrificing quality
- Skilled Problem-Solver: Quick-thinking and effective at resolving customer issues
- Empathetic and Supportive: Calm and collected under pressure, with a genuine focus on customer needs
- Detail-Oriented: Meticulous in documenting customer interactions
- Tech-Savvy: Comfortable with chat software and CRM systems
- Adaptable and Flexible: Open to new challenges and adaptable to changing needs
Why Join Our Talent Network?
- Work from Anywhere: Enjoy 100% remote work and connect with a global network of professionals
- Exciting Global Opportunities: Meet clients and partners from around the globe
- Inclusive and Diverse Community: Join a vibrant network of individuals from 90+ countries, fostering collaboration and learning
- Tools and Growth: Access cutting-edge tools and training resources, enhancing your skills
ModSquad is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), gender, national origin, ancestry, age, physical or mental disability, military status, status as a veteran or disabled veteran, sexual orientation, gender identity or expression, marital or family status, genetic information, medical condition, or any other basis protected by applicable federal, state, or local law, ordinance, or regulation.
Individual base pay or rate depends on various factors, in addition to primary work location, such as complexity and responsibility of role, job or contract duties/requirements, and relevant experience and skills. Although we have opportunities across the globe, this advertisement, unless otherwise specified, excludes individuals residing in California, Colorado, New York, and Washington at this time.
by twochickswithasidehustle | Jun 10, 2025 | Uncategorized
We’re transforming the grocery industry
At Instacart, we invite the world to share love through food because we believe everyone should have access to the food they love and more time to enjoy it together. Where others see a simple need for grocery delivery, we see exciting complexity and endless opportunity to serve the varied needs of our community. We work to deliver an essential service that customers rely on to get their groceries and household goods, while also offering safe and flexible earnings opportunities to Instacart Personal Shoppers.
Instacart has become a lifeline for millions of people, and we’re building the team to help push our shopping cart forward. If you’re ready to do the best work of your life, come join our table.
Instacart is a Flex First team
There’s no one-size fits all approach to how we do our best work. Our employees have the flexibility to choose where they do their best work—whether it’s from home, an office, or your favorite coffee shop—while staying connected and building community through regular in-person events. Learn more about our flexible approach to where we work.
OVERVIEW
The role will include a blend of areas from reviewing transactions in real-time to prevent fraud, identifying fraudulent activities/ patterns, account takeovers, and handling internal escalations to provide services through the Instacart platform and much more.
This is a 6-month contracted position at Instacart with expectations to work 40 hours/week. This is a non-exempt position, paid hourly, and eligible for additional hours as necessary. You will be scheduled to work 1 or 2 weekend days which your manager will assign to your schedule based on your availability.
Instacart’s Fraud & Identity team takes data-driven, customer-first approaches to ensure we are compliant with all local, state and federal regulations regarding grocery fulfillment. In this role, you will be responsible for executing on processes critical to ensuring the Instacart platform remains secure, safe, and stable for all users.
ABOUT THE JOB
- Identify fraud patterns and conduct investigations to deter fraudulent/suspicious activities
- Maintain a queue of inbound customer appeals with time management and prioritization skills
- Recognize and present opportunities to improve and drive tasks to full resolution
- Complete live/ historical data reviews with a detail-oriented approach
- Execute on repetitive operational tasks while maintaining attention to detail and having an eye for process improvements
ABOUT YOU
MINIMUM QUALIFICATIONS
- 1-2+ years of professional experience, ideally in a fast-paced setting in Fraud, Data Processing, or Support related fields OR strong academic record
- Strong verbal and written communication skills
- Positive attitude and fortitude to work through ever-changing and dynamic operational conditions
- Ability to make critical and sensitive issues quickly in a fast paced environment
- Operate within a high degree of confidentiality
- Weekends or holiday availability
PREFERRED QUALIFICATIONS
- Familiarity with ZenDesk or similar (preferred)
- Proficient in Excel/ Google Sheets
- Understanding of the gig economy
#LI_Remote
Instacart provides highly market-competitive compensation and benefits in each location where our employees work. This role is remote and the base pay range for a successful candidate is dependent on their permanent work location. Please review our Flex First remote work policy here.
Offers may vary based on many factors, such as candidate experience and skills required for the role. Additionally, this role is eligible for a new hire equity grant as well as annual refresh grants. Please read more about our benefits offerings here.
For US based candidates, the base pay ranges for a successful candidate are listed below.
CA, NY, CT, NJ
$23—$23 USD
WA
$23—$23 USD
OR, DE, ME, MA, MD, NH, RI, VT, DC, PA, VA, CO, TX, IL, HI
$23—$23 USD
All other states
$23—$23 USD
by twochickswithasidehustle | Jun 9, 2025 | Uncategorized
Remote, Nationwide – Seeking Payment Poster
Everybody Has A Role To Play In Transforming Healthcare
At Vituity you are part of a larger team that is driven by our purpose to improve lives. We are dedicated to transforming healthcare through our culture by working together to tackle healthcare’s most pressing challenges from the inside.
Join the Vituity Team. At Vituity we’ve cultivated an environment where passion thrives, and success comes through shared purpose. We were founded in a culture that values team accomplishments more than individual achievements, an approach we call “culture of brilliance.” Together, we leverage our strengths and experiences to make a positive impact in our local communities. We foster this through shared goals and helping our colleagues succeed, and we also understand the importance of recognition, taking the time to show appreciation and gratitude for a job well done.
Vituity Locations: Vituity has opportunities at 475 sites across the country, serving 9 million patients a year. With Vituity, if you ever need to move, you can take your job with you.
The Opportunity
- Post Paper, Electronic Payment, and/or Denial in the billing system.
- Review, interpret, and balance Electronic Remittance Advice (ERA) files.
- Validate account to ensure correct Financial Classification (FC), Contract ID (CID), and Insurance key (INSKEY).
- Monitor pending/unposted deposits or ERA batches to ensure timely reconciliation and closure.
- Perform research on unposted funds within a suspense account to determine disposition.
- Contact insurance carrier via phone, email, intranet, or written correspondence to obtain documentation.
- Process Activity Codes based on department guidelines.
- Identify trends and communicate to manager or leadership team.
- Perform other tasks as assigned by Supervisor or Manager.
Required Experience and Competencies
- High School Diploma or GED required.
- 2+ years working experience required.
- Experience handling debits and credits (reconciliation processes) required.
- Experience with MS Word and MS Excel required.
- Prior phone proficiency preferred.
- Clear understanding of debits and credits.
- Possess strong verbal and written communication skills.
- Effective customer service skills with internal and external customers.
- Ability to read and comprehend simple instructions, short correspondence, and memos.
- Ability to correctly add, subtract, multiply and calculate percentages.
- Ability to follow department and compliance guidelines.
- Ability to work in a fast-paced environment.
- Flexible and adaptable to an ever-changing environment.
- Ability to make phone calls seeking account resolution.
- Effectively balance payer EOB, ERA and/or allocate patient payments.
- Ability to work within Microsoft Office; Word, Excel, Outlook.
- Critical thinking, problem-solving and analytical skills.
- Perform 10-key by touch.
- Work independently with minimal supervision.
- Ability to work overtime during peak periods.
The Community
Even when you are working remotely, you are an important part of the Vituity Community. We offer plenty of opportunities to engage with other Vitans through a variety of virtual meet-and-greets, events and seminars.
- Monthly wellness events and programs such as yoga, HIIT classes, and more.
- Trainings to help support and advance your professional growth.
- Team building activities such as virtual scavenger hunts and holiday celebrations.
- Flexible work hours.
- Opportunities to attend Vituity Community events including LGBTQ+ History, Día de los Muertos Celebration, Money Management/Money Relationship, and more.
Benefits & Beyond*
Vituity cares about the whole you. With our comprehensive compensation and benefits package, we are mindful of what matters most, and support your needs of today and your plans for the future.
- Superior health plan options
- Dental, Vision, HSA/FSA, Life and AD&D coverage, and more
- Top Tier 401(k) retirement savings plans that offers a $1.20 match for every dollar up to 6%
- Outstanding Paid Time Off: 3-4 weeks’ vacation, Paid holidays, Sabbatical
- Student Loan Refinancing Discounts
- Professional and Career Development Program
- EAP, travel assistance, and identify theft included
- Wellness program
- Purpose-driven culture focused on improving the lives of our patients, communities, and employees
We are excited to share the base salary range for this position is $14.67 – $17.97, exclusive of fringe benefits or potential bonuses. This position is also eligible to participate in our annual corporate Success Sharing bonus program, which is based on the company’s annual performance. If you are hired at Vituity, your final base salary compensation will be determined based on factors such as skills, education, and/or experience. We believe in the importance of pay equity and consider internal equity of our current team members as a part of any final offer. Please speak with a recruiter for more details.
We are unified around the common purpose of transforming healthcare to improve lives and we believe everyone has a role to play in that. When we work together across sites and specialties as an integrated healthcare team, we exceed the expectations of our patients and the hospitals and clinics we work in. If you are looking to make a difference, from clinical to corporate, Vituity is the place to do it. Come grow with us.
Vituity does not discriminate against any person on the basis of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information (including family medical history), veteran status, marital status, pregnancy or related condition, or any other basis protected by law. Vituity is committed to complying with all applicable national, state and local laws pertaining to nondiscrimination and equal opportunity.
*Benefits for part-time and per diem vary. Please speak to a recruiter for more information.
by twochickswithasidehustle | Jun 9, 2025 | Uncategorized
Overview:
Are you a web-savvy, search expert with a talent for finding things online by using just a few words? Do you want to influence the future of global AI search? If so, we want you on board!
Working on behalf of RWS, you will test and evaluate how our clients’ search engine responds to everyday searches from everyday people.
Using your search expertise, you will work through a variety of assignments playing a crucial part in enhancing AI data which will be used to improve the online search engine experience of our clients’ users.
You:
– Inquisitive by nature with a real interest in AI.
– Have excellent skills in online research.
– Enjoy working in a fast-paced environment.
– Continually maintain quality and accuracy SLAs.
– Have the self-discipline to stick to a schedule and get the work done despite the potential distractions of a home office.
– Be a critical thinker with ability to analyze information and assess its relevance or significance.
Requirements:
– Currently reside in the United States
– Strong understanding of popular culture in your locale (United States).
– Commit to a minimum of 10 hours per week, maximum of 29 hours per week.
– Must sign and adhere to project NDA
– Have a smartphone and personal computer with reliable internet connection
– Reliable antivirus software to protect your computer as you surf the web
– Must pass training modules and a required test created by our client before commencing work
– Only one Search Quality Rater per household
– Must be 18+ years old
We recommend you provide the Equal Employment Opportunity Information requested at the end of your application as it is required by US law.
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