Manager, Technical Writer – Capital One Software (Remote)

by | May 7, 2024 | Uncategorized

Overview

Locations: US Remote, United States of AmericaManager, Technical Writer – Capital One Software (Remote)

Capital One has taken a bold journey to build a technology company while operating in a complex, highly regulated business. We have built out a large engineering organization, moved to the cloud, re-architected our applications and data platforms, and embraced machine learning at scale.

Through this journey, we’ve developed a suite of internal solutions uniquely designed to meet the challenges of a digital-first, cloud-first business at scale. Capital One Software is the Line of Business that supports Capital One’s imperative to make our software available to others. The Capital One Software team is exploring how these internal solutions across cloud, data, governance, and applications could serve the needs of other companies born or built in the cloud.

Capital One has been building cutting edge SaaS products, and now we are ready to release our own set of products externally.


Capital One Software is hiring a Manager, Technical Writer to support customer enablement for new and existing products. This candidate will be responsible for creating various customer-facing documentation, including user manuals, help files, system integration guides, API documentation, and FAQS. The candidate should be able to communicate complex information clearly and efficiently to both technical and non-technical audiences.



Basic Qualifications:

  • Bachelor’s degree or military experience.
  • At least 5 years of technical writing experience.
  • At least 1 year of experience with Markdown and Git 

​

Preferred Qualifications:

  • 1+ year experience working with topic-based authoring, specifically MadCap Flare, Confluence, and Hugo. 
  • Ability to collaborate with developers to translate their content into easily understood documentation
  • Experience writing in an Agile software development process
  • Solid understanding of data management technologies and processes
  • 7+ years of technical writing experience
  • 1+ year experience with SDLC
  • 3+ years experience in software development
  • 1+ year experience in a financial services industry
  • 3+ years experience working in an Agile environment

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.Remote (Regardless of Location): $108,700 – $124,100 for Manager, Process Management

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at theCapital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.This role is expected to accept applications for a minimum of 5 business days.No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at [email protected]. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One’s recruiting process, please send an email to [email protected]

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

APPLY HERE!

Data Entry Specialist -REMOTE

by | May 7, 2024 | Uncategorized

Salary Range:$12.00 To 12.00 Annually

 Data Entry Specialist

Are you looking for a quiet, casual work environment? Do you have strong attention to detail and a can-do attitude? If so, this may be the job for you!

As a technology leader in healthcare process automation and interoperability, Smart Data Solutions (SDS) is a strategic partner that utilizes data and intelligent automation to digitally transform operations and deliver outcomes for clients which reduces costs, streamlines workflows, and improves overall customer experience. Looking to the future, Smart Data Solutions has ambitious growth plans for the next few years and is currently seeking Data Entry Specialists to join our team!

What you’ll be doing?

Principal Responsibilities:

  • Accurately enter data in the QuickClaim system using the constant supply of images
  • Identifying document types based off the provided documentation
  • Review and verify entered data meets or exceeds quality requirements
  • Ensure all Personal Health Information (PHI) is kept confidential following HIPAA standards
  • Professionally interacting with other staff as needed
  • Make recommendations for improvement or enhancement to job processes
  • Work until all tasks are completed for the day
  • Perform other basic office duties as assigned

Hourly Pay and Available Schedule

  • $12 per hour 
  • Part-time and full-time openings available. Full time preferred. Minimum of 20 hours per week required. 
  • Available shifts vary between 8:00am-9:00pm CST, Monday-Friday.

What we’re looking for?

Required skills:

  • Self-motivated with a strong work ethic
  • Ability to multitask and move quickly
  • Ability to stay focused and on-task
  • High attention to detail while being efficient
  • Quick learner, ability to follow basic or difficult instructions when needed
  • Required to maintain confidentially of client data
  • Must be able to read and speak English
  • WPM Typing Test: The requirements for this typing test are 50 WPM @ 95% accuracy
  • KPH Typing Test: The requirements for this typing test are 4,500 KPH @ 95% accuracy

Why this is the company for you?

Top Benefits & Perks:

  • A company culture that is authentic and values teamwork, humility, and fairness! We work hard for our customers and have fun along the way!  
  • A professional development and growth-oriented workplace
  • Generous benefits including, health insurance, dental insurance, vision insurance, short-term, and long-term disability
  • 401(k) with a company match to provide a better future in your retirement years
  • Work-life balance with competitive paid time off package; including vacation, holiday, and a floating day

Who is Smart Data Solutions? 

Smart Data Solutions is a technology vendor that brings 22 years of healthcare experience using intelligence and automation to extract data from front office mailroom operations. Today, the company is expanding out from its front office focus and targeting its open-source automation and AI engines toward the entire healthcare operations value chain.  One of the key benefits of working with Smart Data Solutions is their specialized approach to data capture and automation. Smart Data Solutions takes a comprehensive approach to image and document processing, using multiple engines and hundreds of thousands of lines of code to ensure accuracy and make sense of data. Smart Data Solutions has also invested heavily in EDI interoperability, with clearinghouse capabilities that enable them to pivot towards providing value-added services. Using the data they have collected, they are able to offer population health insights to clients, helping them make informed decisions about their largest areas of spending and identifying potential opportunities for cost savings. 

Smart Data Solutions’ global headquarters are just outside of St. Paul, MN with 400+ employees and leverages dedicated onshore and offshore resources as part of its service delivery model. The company counts over 500 healthcare organizations as clients, including multiple Blue Cross Blue Shield state plans, regional health plans and TPAs, handling over 2 billion transactions of varying types annually with a 98%+ customer retention rate. SDS plans to continue investments into meaningfully in automation and machine learning capabilities across its tech-enabled processes to drive scalability and greater internal operating efficiency while also improving client results.

SDS has partnered with a leading growth-oriented investment firm, Parthenon Capital Partners, and the Blue Venture Fund, a unique collaboration among Blue Cross Blue Shield (BCBS) companies, to further accelerate expansion and product innovation.

APPLY HERE!

Data Entry Team Lead

by | May 5, 2024 | Uncategorized

Job Details

Description

Data Entry Team Lead

Location:                         Remote, US (ET and CT time zones preferred)

Employment Type:        Full-Time

Compensation:              $50,000.00-$65,000.00  (Range applies to US candidates only) + Benefits/Variable Comp/Equity – Range may vary based on experience.

Benefits Offered:           Vision, Medical, Life, Dental, 401k

ABOUT THE JOB

OneStream is looking for a Data Entry Team Lead to provide operational excellence with the integrity, efficiency, and availability of data. The ideal candidate values being a team player, enjoys cross-collaboration, has strong critical thinking skills and passion for details. They will be responsible for leading the team to maintain data integrity. This role will seek to gather internal feedback on data quality and propose improvements and/or changes.

This role will be responsible for overseeing multiple tasks/assignments with deadlines and minimal supervision. The candidate must be solution-oriented and demonstrate excellence in organization in order to effectively balance an often high volume of data from a variety of sources. This role is responsible for creating, implementing, and enforcing new data policies to cleanse Salesforce records and have deep understanding of the various data sources to logically monitor data quality. This role will support and work closely with the various business stakeholders across Revenue Operations.

PRIMARY DUTIES AND RESPONSIBILITIES

Primary areas of responsibilities includes but are not limited to:

  • Lead a team of Data Specialists and oversee data quality across core systems
  • Oversee the stability of the internal day-to-day Sales Support ticketing queue
  • Exercise proactive cross-collaboration with the key stakeholders across Revenue Operations and establish clear communication on project statuses/updates in a timely manner for successful delivery
  • Gain a deep understanding of the key day-to-day processes the Data Team manages in Salesforce and lead the team in proficiently executing daily tasks
  • Develop methods and analyze areas for improvement around new and existing processes to enhance data reliability and minimize redundancies, including reporting and monitoring various dashboards
  • Oversee a wide variety of tasks/projects while shifting priorities and tight deadlines
  • Maintain proper documentation as required for training and record retention purposes
  • Drive forward Data Team’s organizational rules of engagement with Sales teams and adherence to business controls

QUALITIES OF A SUCCESSFUL CANDIDATE

REQUIRED EDUCATION AND EXPERIENCE

  • Bachelors Degree or higher preferred
  • Strong Salesforce experience
  • Experience with Microsoft Office Tools
  • 3-5 years relevant experience in Data Quality Management
  • Experience working with Data Loader is a plus
  • Experience working in a SaaS or high-tech company is a plus
  • Strong knowledge of Salesforce and Microsoft Excel
  • Previous experience with ServiceNow platform is a plus
  • Detail oriented with strong organizational and communication skills (written and oral)
  • Ability to work in a fast-paced, collaborative environment as both a team leader and individual contributor

PERSONAL ATTRIBUTES

  • Excellent verbal and interpersonal skills
  • Business acumen for effective cross-collaboration
  • Ability to work independently
  • Results-driven
  • Analytical
  • Detail oriented
  • Flexible and adaptable
  • Legally authorized to work for any company in the country where this position is located without sponsorship.

WHO WE ARE

OneStream® is an independent software company backed by private equity investors. OneStream provides an intelligent finance platform built to enable confident decision-making and maximize business impact.

OneStream unleashes organizational value by unifying data management, financial close and consolidation, planning, reporting, analytics, and machine learning. We empower Finance and Operations teams with AI-enabled insights to make faster and more intelligent decisions every single day. All in a single, modern CPM platform designed to continually evolve and scale with your organization. To learn more visit www.onestream.com.

WHY JOIN THE ONESTREAM TEAM

  • Transparency around corporate structure, salary, and benefits
  • Core value of customer success
  • Variety of project work (not industry specific)
  • Strong culture and camaraderie
  • Multiple training opportunities

BENEFITS AT ONESTREAM 

OneStream employees are passionate, hardworking individuals who go above and beyond to keep our customers happy and follow through on our mission statement. They consistently deliver the best and in turn, we make every effort to keep them cared for and happy. A sample of the benefits we provide are:

  • Excellent Medical Plan
  • Dental & Vision Insurance
  • Life Insurance
  • Short- & Long-Term Disability
  • Vacation Time
  • Paid Holidays
  • Professional Development
  • Retirement Plan

OneStream is an Equal Opportunity Employer

#LI-KB2

#LI-Remote

APPLY HERE!

Order Processor/Administrative Assistant/Data Entry (Remote)

by | May 5, 2024 | Uncategorized

About KnowBe4

KnowBe4, the provider of the world’s largest security awareness training and simulated phishing platform, is used by tens of thousands of organizations around the globe. KnowBe4 enables organizations to manage the ongoing problem of social engineering by helping them train employees to make smarter security decisions, every day.

Fortune has ranked us as a best place to work for women, for millennials, and in technology for four years in a row! We have been certified as a “Great Place To Work” in 8 countries, plus we’ve earned numerous other prestigious awards, including Glassdoor’s Best Places To Work.

Our team values radical transparency, extreme ownership, and continuous professional development in a welcoming workplace that encourages all employees to be themselves. Whether working remotely or in-person, we strive to make every day fun and engaging; from team lunches to trivia competitions to local outings, there is always something exciting happening at KnowBe4.

Remote positions open to the US only.

The Order Management Specialist is responsible for reviewing every invoice for accuracy and quality, and processing every purchase order/quote on a daily basis. This role will communicate with internal/external customers to address all payment-related inquiries and/or console questions.

 Responsibilities:

  • Review and validate all order paperwork submitted to ensure completeness and accuracy 
  • Review contracts to identify invoicing, special subscription invoicing terms, payment and acceptance terms
  • Provide customers with access to the KnowBe4 console 
  • Quality check invoices prepared by other Order Management team members for customer orders to ensure accuracy before billing customers 
  • Upload Tax Certificates
  • Respond to all emails from customers related to access to the console and billing, or route correspondence accordingly
  • Enter and process all incoming orders accurately and timely.
  • Add single courses to consoles
  • Create Multi Tenant consoles for customers with child accounts
  • Move clients under their MSPs Bulk console
  • Apply presale payments to invoices

Minimum Qualifications:

  • High School diploma or GED
  • Experience with Gmail and Google Docs
  • Experience with MS Office (Word and Excel)
  • Experience with web browsers (Chrome, Internet Explorer, etc.)
  • Fluent in multiple languages preferred
  • Strong verbal and written communications
  • Excellent time management and organization skills

The base pay for this position is $17.50/hr.

We will accept applications until 5/29/2024

Our Fantastic Benefits

We offer company-wide monthly bonuses, employee referral bonuses, 401k matching (US), fully paid medical insurance (US), open/generous paid time off (length varies by country), parental leave (length varies by country), adoption assistance, tuition reimbursement, certification reimbursement, certification completion bonuses, gym benefits, and a relaxed dress code – all in a modern, high-tech, and fun work environment. For more details about our benefits, visit www.knowbe4.com/careers/benefits.

Note: An applicant assessment and background check may be part of your hiring procedure.

Individuals seeking employment at KnowBe4 are considered without prejudice to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation or any other characteristic protected under applicable federal, state, or local law. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please visit www.knowbe4.com/careers/request-accommodation.

No recruitment agencies, please.

APPLY HERE!