by twochickswithasidehustle | Aug 28, 2024 | Uncategorized
Job Description
Starting Salary: $54,000+
If you’re searching for a full-time, permanent work-at-home or hybrid career, we’ve got an opportunity for you to join our fast-growing team!
The WebstaurantStore is a leading e-commerce company that exists to meet the purchasing needs of food service professionals worldwide. As a remote or hybrid employee, you’ll enjoy the same training and support to be successful in your position as employees at our physical corporate location in Lititz, PA. We stay connected through video meetings, training sessions, and collaborative forums, and provide opportunities for you to connect with other employees from across the country. You will be provided with the essential computer equipment, such as hardware and software, needed to perform the job.
We are looking for proactive, detail-oriented candidates to join our growing company as a Fulfillment Specialist within our Stock Order Support department which is a part of the Order Optimization umbrella. This supply chain role mixes back-end order processing with internal and external customer support functions while focusing on problem solving and process improvement. This part of the supply chain is a key component of growing our business and serving the purchasing needs of foodservice professionals worldwide. We are currently hiring to support our Expedited Order Report Task group. Additional task responsibilities may be assigned in the future according to department needs.
As a Fulfillment Specialist you will:
- Evaluate the timeliness of expedited order delivery and determine refund amounts as necessary
- Build, maintain and analyze reports related to the expedited order fulfillment process
- Provide friendly & empathetic support, primarily through email, to customers and other departments on status of orders and troubleshooting
- Make and execute decisions regarding the best way to fulfill orders utilizing our proprietary software
- Investigate processing as well as customer problems and provide strategic solutions
- Collaborate with others in Order Optimization, Logistics and Operations to ensure efficient processing of orders
- Communicate, primarily through email, with internal and external sources to ensure effective order fulfillment specifically with our distribution centers and purchasing department
- Evaluate current processes and suggest any appropriate improvements to increase process efficiency and improve the customer experience
- Gain an understanding of automated order routing logic
We are looking for driven, motivated candidates who are:
- Detail oriented with strong critical thinking skills
- Adept at communicating effectively to a variety of audiences
- Able to prioritize and balance multiple responsibilities
- Willing to take initiative and ownership of problems to find solutions
- Confident working independently to solve new problems that arise without clear direction
- Able to balance desired business and customer outcomes
- A team player who wants to contribute to a thriving culture
- Able to flourish in a fast-paced, changing environment
- Comfortable handling a high-volume workload of recurring tasks
- Computer literate
We offer competitive compensation and a comprehensive benefits package including paid time off, medical/dental/vision insurance, wellness programs, gym membership reimbursement, paid maternity/parental leave, and a 401k with company match.
If you’re ready for a challenge and have the ambition to succeed in a fast paced, growing industry, we’d love to discuss the Fulfillment Specialist position with you! Submit your resume and apply online today.
Remote work qualifications
- Access to a reliable and secure high-speed internet connection. Cable or fiber internet connections (at least 75mbps download/10mbps upload) are preferred, as satellite connections often cannot support the technologies used to perform day-to-day tasks.
- Access to a home router and modem.
- A dedicated home office space that is noise- and distraction-free. The space should have strong wireless connection or a wired Ethernet connection (wired connection is preferred, if possible).
- A valid, physical address (apartment, suite, etc.). PO Boxes are not supported, as a physical address is required for you to receive your computer equipment.
- The desire and ability to work and communicate with other team members via chat, webcam, etc.
- Legal residents of one of the following states: (AK, AL, AR, AZ, CT, DE, FL, GA, IA, ID, IN, KS, KY, LA, MD, ME, MI, MN, MO, MS, NC, ND, NH, NM, NV, OH, OK, PA, SC, SD, TN, TX, UT, VA, VT, WI, WV, and WY). H-1B Visa Sponsorship Not Available, W2 only.
by twochickswithasidehustle | Aug 28, 2024 | Uncategorized
Title: Search Quality Rater – US Only – English – Work from Home , Fixed Term Employee, Part time
Location: Home working; You Must currently reside in the following US State: Pennsylvania (PA)
Work Schedule: Part time, minimum of 10 hours per week, maximum of 25 hours per week until March 2025 (with likely extension).
Compensation: Fixed $15.00 USD per hour
Start Date: September 2024
Overview:
Are you a web-savvy, search expert with a talent for finding things online by using just a few words…. Do you want to influence the future of global AI search. If so, we want you on board!
Working on behalf of RWS, you will test and evaluate how our clients’ search engine responds to everyday searches from everyday people.
Using your search expertise, you will work through a variety of assignments playing a crucial part in enhancing AI data which will be used to improve the online search engine experience of our clients’ users.
You:
- Inquisitive by nature with a real interest in AI.
- Have excellent skills in online research.
- Enjoy working in a fast-paced environment.
- Continually maintain quality and accuracy SLAs.
- Have a strong understanding of popular culture in your locale (US).
- Have the self-discipline to stick to a schedule and get the work done despite the potential distractions of a home office.
- Be a critical thinker with ability to analyse information and assess its relevance or significance.
Requirements:
- Currently reside in the US state of Pennsylvania (PA)
- Commit to a minimum of 10 hours and a maximum of 25 hours per-week
- Must sign and adhere to project NDA
- Ability to pass an assessment and background checks to onboard as part of the team
- Have a smartphone and personal computer with reliable internet connection
- Reliable antivirus software to protect your computer as you surf the web
- Must pass training modules and a required test created by our client before commencing work
- Only one Search Quality Rater per household
- Must be 18+ years old
Benefits:
- Work from home.
- Work-life balance – maintain your lifestyle while you work.
- Timely payments made directly to your bank account.
Apply now to get started!
- Submit your information to our RWS iCIMS Applicant tracking system and complete our application assessment
- If your application is successful, you will be asked to complete a test to verify your skills
- be enrolled in to further training
NB; Regrettably we are unable to offer a role to anyone who is currently working for RWS as a freelancer or who is currently employed by another company as a “Search Quality Rater”
#INDHP
Life at RWS
At RWS, we’re here for one purpose: unlocking global understanding.
As a unique, world-leading provider of technology-enabled language, content, and intellectual property services, we remove the barriers to communication to make global connection possible. Our unrivalled experience and deep understanding of language have been developed over more than 60 years. As we look to shape the future, our ambition is to create a world where understanding is universal for everyone.
We work with over 80% of the world’s top 100 brands, more than three-quarters of Fortune’s 20 ‘Most Admired Companies’ and almost all the top pharmaceutical companies, investment banks, law firms and patent filers. Our client base spans Europe, Asia Pacific and North and South America. Our 65+ global locations across five continents service clients in the automotive, chemical, financial, legal, medical, pharmaceutical, technology and telecommunications sectors.
If you like the idea of working with smart people who are passionate about breaking down language barriers and giving back to their communities, then you’ll love life at RWS. Our work fundamentally recognizes the value of every language and culture. So, we celebrate difference, we are inclusive and believe that diversity makes us strong.
We want every employee to grow as an individual and excel in their career. In return, we expect all our people to live by the values that unite us: to partner with colleagues and clients, to adopt a pioneering spirit, to be positive in progressing the work we do, and always to deliver what we promise.
by twochickswithasidehustle | Aug 28, 2024 | Uncategorized
Job Description
Overview
BroadPath is hiring Data Entry Representatives to work remotely at home. A Data Entry Representative coordinates and performs the preparation, data entry, verification, and editing of complex and confidential data. Interacts with other departments to resolve problems and inquiries, and to establish and maintain efficient data and information flow. Operates as a primary source of information on specialized data files and records. Resolves problems and inconsistencies with data, ensuring data integrity is upheld.
Responsibilities
- Checks, verifies, and transfers data from electronic documents received into database systems using keyboard.
- Verifies data by comparing database record to source documents received and corrects data where necessary.
- Identifies additional data or further information needed based on data received and/or previously received.
- Checks completed work for accuracy.
- Sets tasks and or status of record, accordingly to data captured, to ensure the record is moved to the next stage.
- Comply with data integrity, security policies, and applicable laws/regulations.
Qualifications
- High school diploma or equivalent
- Minimum of 6 months of data entry experience
- Skill in the use of computers and related software applications.
- Proficiency with Microsoft Office products (Outlook, Word, and Excel)
- Word processing and/or data entry skills.
- Ability to handle personal and confidential patient information.
- Ability to communicate effectively, both orally and in writing.
- Ability to understand and follow specific instructions and procedures.
Systems Experience Required:
- 1 year healthcare experience
- Knowledge of Healthcare definitions, medical terminology, medical forms, and basic regulations
- Attention to detail and accuracy including closely monitoring all aspects of the job and continually checking processes and tasks.
- Effective communication skills including the ability to listen and follow instructions correctly and good written communication skills including the use of appropriate grammar and spelling.
Systems Experience Preferred:
- Previous Salesforce experience
Diversity Statement
At BroadPath, diversity is our strength. We embrace individuals from all backgrounds, experiences, and perspectives. We foster an inclusive environment where everyone feels valued and empowered. Join us and be part of a team that celebrates diversity and drives innovation!
Equal Employment Opportunity/Disability/Veterans
If you need accommodation due to a disability, please email us at [email protected]. This information will be held in confidence and used only to determine an appropriate accommodation for the application process
BroadPath is an Equal Opportunity Employer. We do not discriminate against our applicants because of race, color, religion, sex (including gender identity, sexual orientation, and pregnancy), national origin, age, disability, veteran status, genetic information, or any other status protected by applicable law.
Compensation: BroadPath has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location
by twochickswithasidehustle | Aug 24, 2024 | Uncategorized
MAXIMUS is a leading operator of government health and human services programs and has partnered with state, federal and local governments to provide critical, high-quality health and human service programs to a diverse array of communities. Operating under MAXIMUS’s founding mission of Helping Government Serve the People® since 1975, MAXIMUS Federal Services is entirely focused on helping government agencies run programs cost-effectively and serve program constituents with improved outcomes. By being a responsible steward for government programs, we help the federal government deliver on its promises through our people, process and technology. Our focus is always on outcomes and results that connect citizens more effectively with government services.
The Quality Assurance Analyst will serve as a representative of the CDC-INFO contact centers’ Quality organization and will apply scoring guidelines provided in quality manuals and other monitoring documents to conduct Quality monitoring observations on telephone calls and e-mail written correspondence, handled by Customer Service Representatives to ensure contacts meet CDC-INFO’s established requirements and internal customer service performance standards.
**This is a bring your own device position which requires you to provide your own Smart Phone, personal computer, webcam, ^ headset with microphone (Tablets, iPads, and Chromebooks are not permitted.)**
**Must be available to work weekends.**
Essential Duties and Responsibilities:
– Works on assignments that are semi-routine in nature but recognizes the need for occasional deviation from accepted practice.
– Follow procedures and directions to assess the quality of service provided through monitoring incoming calls and other work types which focusing on the quality of customer service, accuracy of information provided, and adherence to established policies and procedures.
– Conduct call monitoring sessions to ensure workers are performing in accordance with established quality and performance standards.
– Provide feedback on call monitoring results.
– Evaluate recorded and/or transcribed interactions of a complex nature between the caller/chatter/correspondent and the worker, and provide appropriate context of ratings.
-Conducts call monitoring sessions to ensure that agents are performing in accordance with established quality and performance standards
-Works with Customer Service Supervisors in assisting them in monitoring their team
-Follows procedures and directions to assess the quality of service provided by agents through monitoring incoming calls and other work types while focusing on the quality of customer service, accuracy of information provided, and adherence to established policies and procedures
-Provides feedback on call monitoring results to agents and other operational areas within the contact centers and to the client
-Participates in calibration sessions with the client and complies with calibration results
-Identifies and communicates trends with contact center management; compiles and verifies statistical reports regarding quality metrics for review by staff
-Maintains up to date knowledge of program and company regulations and policies and support those policies and procedures
-Adheres to policies and procedures as they relate to the confidentiality of information and protect personal identifiable information (PII)
Minimum Requirements:
-Requires a High School Diploma or GED
-Associate’s Degree preferred
-At least 3 years of related experience in call center monitoring, quality assurance, and/or customer service
-Knowledge of quality assurance and continuous improvement concepts, procedures, and processes
-Ability to meet call monitoring deadlines and perform with skill and accuracy
-Organizational, teamwork, and customer service skills. Must be able to prioritize and organize work and work successfully in a multi-task environment
-Excellent interpersonal skills
-Effective oral and written communication skills; strong typing ability required
**This is a bring your own device position which requires you to provide your own Smart Phone, personal computer, webcam, ^ headset with microphone (Tablets, iPads, and Chromebooks are not permitted.)**
Home Office Requirements:
-Hardwired internet (ethernet) connection.
-Internet download speed of 25mbps single upload or higher required (you can test this by going to www.speedtst.net).
-Private work area and adequate power source.
-Video calls may be requested on occasion. Proper background and attire is required.
Minimum Requirements
– High School diploma or equivalent with 1-3 years of experience.- May have training or education in area of specialization.
EEO Statement
Active military service members, their spouses, and veteran candidates often embody the core competencies Maximus deems essential, and bring a resiliency and dependability that greatly enhances our workforce. We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country. We’re proud of our connections to organizations dedicated to serving veterans and their families. If you are transitioning from military to civilian life, have prior service, are a retired veteran or a member of the National Guard or Reserves, or a spouse of an active military service member, we have challenging and rewarding career opportunities available for you. A committed and diverse workforce is our most important resource. Maximus is an Affirmative Action/Equal Opportunity Employer. Maximus provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disabled status.
Pay Transparency
For positions on this contract, Maximus will pay the prevailing wage rate for the location in which the employee is working, as determined by the Department of Labor. That wage rate will vary depending on locality. An applicant’s salary history will not be used in determining compensation.
Hourly Base Pay Minimum for this Position
$
18.20
Hourly Base Pay Maximum for this Position
$
26.44
by twochickswithasidehustle | Aug 23, 2024 | Uncategorized
Basic Information
Country
United States of America
Job Type
Freelance
Work Style
Remote
Description and Requirements
We are hiring freelance English & Spanish speaking Online Data Analyst’s for a project aimed at improving the content and quality of digital maps, which are used by millions of users globally. The job would suit someone who is detail-oriented, likes doing research and has a good knowledge of national and local geography.
- Full Professional Proficiency in English & Spanish
- You must be living in The United States of America the last 2 consecutive years
- Ability to follow guidelines and do research online using search engines, online maps and website information
- You must have familiarity with current and historical business, media, sport, news, social media and cultural affairs in The United States of America
- Being open to work across a diverse set of Task Types (e.g. Maps, News, Audio tasks, Relevance)
- Applicants must be 18 years or over. ID verification must be attached when submitting your application.
Working on this project will require you to go through a standard recruitment process (including passing an open book assessment). This is a long-term project and your work will occasionally be subject to quality assurance checks.
Payment
Payment is based on successfully completed tasks, you can increase your earnings with higher productivity. You will need to read and follow the guidelines which is part of the paid task completion.
Additional Job Description
TELUS International AI-Data Solutions partners with a diverse and vibrant community to help our customers enhance their AI and machine learning models. The work of our AI Community contributes to improving technology and the digital experiences of many people around the world. Our AI Community works in our proprietary AI training platform handling all data types (text, images, audio, video and geo) across 500+ languages and dialects. We offer flexible work-from-home opportunities for people with passion for languages. The jobs are part-time, and there is no fixed schedule. Whoever you are, wherever you come from, come join our global AI community. www.telusinternational.com
This is a freelance position on a flexible schedule – you can work in your own time whenever work is available. You will be completing research and evaluation tasks in a web-based environment, eg verifying and comparing data, determining the relevance and accuracy of information. You will be provided with guidelines for each task, which need to be followed. The project offers a variety of tasks, and work is paid per task.
Why Join the TELUS International AI Community?
• Earn extra income
• Access to our community wellbeing initiative
• Remote work & Location Independence
• Be your own boss
• Flexible Hours to fit in with your lifestyle
• Be a part of an online community
EEO Statement At TELUS International, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS International is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada. We deliver contact center and business process outsourcing (BPO) solutions to some of the world’s largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service – all backed by TELUS, our multi-billion dollar telecommunications parent.
Equal Opportunity Employer
At TELUS International, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.
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