by twochickswithasidehustle | Aug 14, 2024 | Uncategorized
Job Details
Description
The 700 Club Prayer Center
The Christian Broadcasting Network (CBN) is seeking a Manager of Quality Assurance for a 24/7 contact center that serves inbound, outbound, digital, and email channels through teams that are on-site, remote, and international. Will develop, implement, and manage quality assurance programs and strategies to help assist the contact center in maintaining the highest standards of service excellence in all channels. Will manage a team of interaction analysts and oversee activities related to calibration, evaluation methods and management, and reporting and analysis. This role, in partnership with their team of interaction analysts, will provide strategic analysis of performance outcomes to departmental stakeholders, coaches, and executive leadership that help the department make informed decisions for training, coaching, customer experience, and operational strategy.
The successful candidate will have the following qualifications:
- Proven experience in developing and managing quality assurance programs within a contact center environment.
- Excellent leadership skills with ability to manage, motivate, inspire, train, and mentor a quality assurance team to strategically deliver excellent results that support collective departmental goals in a call center environment.
- At least two years of experience as a quality assurance analyst, leader, or manager.
- Ability to design and develop quality assurance scorecards, evaluations, programs, strategies, and reporting methods.
- Experience with quality assurance software such as speech and text analytics and AI to further aid and enhance research strategies.
- Strong experience with Microsoft Office including advanced Excel and PowerPoint techniques for the sake of reporting and analysis.
- Ability to successfully manage multiple projects and establish priorities while maintaining attention to detail and delivering high quality and productivity.
- Ability to work under pressure and meet deadlines while managing a direct team and collaborating/coordinating with other stakeholders or project contingencies.
- Excellent oral, written, and presentation skills.
- Strong problem-solving, analytical, and decision-making skills.
- Strong ability to think creatively, operating with a solution-driven mindset and can-do attitude in all areas of work.
- Ability to facilitate and maintain a collaborative environment during calibration sessions; diffusing conflict or disagreement and empowering unity and like mindedness amongst team members.
- Meticulous attention to detail in monitoring, documentation, and reporting.
- Strong professional collaboration and communication skills including the ability to share and apply feedback, resolve conflicts, and create unity in project or team environments.
- Ability to interact positively and professionally while working with others, operating as an ambassador of CBN’s values, mission, and goals in all settings and circumstances.
- Biblical knowledge and strong, active faith with a heart for CBN’s Mission and values, demonstrating passion for the mission and carrying Christ-like character through the job performance.
- Excellent ability to maintain confidentiality and safeguard sensitive information per department protocols.
- Strong demonstration of personal accountability and self-awareness, continually seeking ways to improve and innovate performance and contribution.
- Ability to work a flexible schedule that can include days and nights depending on training assignments and needs (ex. international time zone variances).
- Bachelor’s degree in education, psychology, communication, or similar is desirable
- Must reside in Virginia, Florida, Georgia, Alabama, Oklahoma, Kansas, Tennessee, Texas, North Carolina, or South Carolina
by twochickswithasidehustle | Aug 14, 2024 | Uncategorized
United States
AI Services – Data Validation /
Part-Time /
Remote
Apply for this job
OVERVIEW
Welocalize is seeking Englishspeakers to help support our client’s project as an internet Search Quality Rater. In this remote position, you will answer different types of theoretical questions with true/false answers. There are also simple quality tasks that are more true/false queries, as well as needs met tasks that you rate on a sliding scale.
Please click here for a short demo of these types of tasks: What Does a Search Quality Rater Do? (youtube.com)
The main goal for this project is to develop and augment AI data.
In this position, you will be able to set your own schedule to accomplish the weekly goals. However, you’ll only be able to receive support from the project management team during business hours (Monday-Friday, 9:00 AM – 5:30 PM Pacific)
Project Details
Job Title: Search Quality Rater
Location: Remote, US-based
Hours: Minimum 10 hours per week, up to 29 hours per week; set your own schedule
Start date: ASAP
Employment Type: W2 Part-Time Employee, payment every 2 weeks
Longevity of project: 12 months with possibility of extension.
This work is based on project needs. Weekly hours may vary.
Benefits:
Paid Sick Time
Employee Assistance Program
Following eligibility requirements:
Medical Insurance
Dental Insurance
Vision Insurance
HSA
Voluntary Life Insurance
Accident, Critical Illness,Hospital Indemnity Insurance
401(k) Retirement Plan
PLEASE NOTE: Currently hiring in Arizona, Florida, Georgia, Illinois (but NOT Chicago), Maine, Minnesota, Ohio, Pennsylvania, Texas, Virginia, Wisconsin.
Requirements
- Fluency in English
- Strong understanding of popular culture in the United States
- Must be dedicated only to “Search Quality rating program” and NOT other search or ads rating programs
- Must not have current or previous experience with “Ads quality rating”
- Web-savvy and able to work in a fast-paced environment
- Excellent online research skills
- Reliable computer system and internet connection
- Reliable anti-virus software (as you will be surfing the web as part of the work)
- Ability to follow instructions in English and comply with the project conventions and rules expected by the client
- Must sign a Non-Disclosure Agreement to protect client confidentiality
- Must pass learning modules and a required quality test designed by our client before starting work
In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. In addition, we employ anti-fraud checks to ensure all candidates meet the requirements of the program.
If you are currently working or have previous experience as an “Ads Quality Rater”, unfortunately, you will not be able to work on our Search Quality Rating project.
However, we often have an open Ads Rating job posting. Please check our careers page here to apply: https://jobs.lever.co/welocalize
by twochickswithasidehustle | Aug 14, 2024 | Uncategorized
United States
AI Services – Data Validation /
Freelance-Remote /
Remote
Apply for this job
Welocalize is an award-winning localization and data transformation company. We run one of the world’s largest Ads Rating Programs and we want you to join!
As an Ads Quality Rater, you will review and grade internet advertisements to help shape how ads are delivered to the end users. In other words, you’ll tell the AI program how good or bad its advertisement suggestions are based on the user’s keywords.
This role is great for people who:
– Surf the internet daily
– Use major search engines frequently
– Know what people want based on a few keywords
– Enjoy researching topics online
– Want a flexible and fun side job
Recruitment Process
There is no formal interview for this job! No phone calls, no waiting, and no wasting time wondering whether you got the job or not.
Instead, you will be guided through a self-paced and automated recruitment process.
IMPORTANT NOTE: Welocalize uses numerous identity checks to ensure that everyone who makes the team is real, qualified, and ready to work. To avoid any misunderstandings, do not use IP masking programs (such as VPNs).
Project Details
Job Title: Ads Quality Rater
Pay Rate: $14.50 per hour
Location: Remote/work from home – Note: Even though the position is WFH, you must reside in the country/state that is noted in this description. This will be automatically checked during the hiring process.
Hours: Set your schedule based on the following – Minimum commitment is 10 hours per week. You can choose to work up to 25 hours per week (if project needs allow). – Note: Data volumes can vary from week to week. Some weeks there is more data to review, other weeks less.
Start Date: ASAP
Employment Type: W2 Part-Time Employee; Payment every 2 weeks
Project Duration: Long-term
Experience & Requirements
- Fluent in English (written and spoken)
- Strong understanding of pop culture in the United States
- Reliable computer system and internet connection
- Familiar understanding of how to use online search engines
- Sign a standard Non-Disclosure Agreement and Service Level Agreement
Benefits:
Upon hire, you immediately receive:
– Employee Assistance Program
Following eligibility requirements, you’ll receive:
– Paid Sick Time
– Medical Insurance
– Dental Insurance
– Vision Insurance
– HSA
– Voluntary Life Insurance
– Accident, Critical Illness, Hospital Indemnity Insurance
– 401(k) Retirement Plan
Federal Law Compliance
In compliance with federal law, all persons hired will be required to:
– Verify identity and eligibility to work in the United States; and
– Complete a required employment eligibility verification form.
Please note that in order to verify work authorization as is required by Federal law (I-9 process), all new employees must complete a live video verification with their selected IDs and provide photos of these selected IDs within their first 3 days of employment.
by twochickswithasidehustle | Aug 14, 2024 | Uncategorized
locations
US Virtual
time type
Full time
posted on
Posted Yesterday
job requisition id
R8817
We have great people here and are looking for more. Come join us – you will love it!
Job Title: Public Records Specialist
Department: Fulfillment/Operations
Position Type: Full-Time, Non-Exempt
Location: U.S. Remote
About The Role:
As the Public Records Specialist, you will be responsible for processing client criminal services, conducting research and reviewing court documentation with a sense of urgency and the understanding of meeting firm deadlines while focusing on the accuracy of the information being provided.
This Is What You’ll Do:
Work on various database platforms
Processing client’s applicant criminal product requests within strict deadlines
Conducting online validation searches using court, state and government sites
Reading, reviewing and understanding court dockets, researcher documents and statutes
Ordering of court documentation from needed resources
Contacting clerks, courts, district attorneys, jails, probation and/all county offices by phone and/or email as needed for additional/needed applicant or case detail information
Placing outbound call and receiving inbound calls to needed source entities’
Applying federal/state/client restrictions to client reporting details and orders
Adjudicating criminal/civil records according to client guidelines
Matching criminal records to self disclosed applicant records
Confirming applicant personal identification information in compliance to outlined compliance approved protocol
Quality Control of all internal work processed, referencing compliance approved standard operating procedures
Prepare written reports summarizing research results, which are free of grammatical errors
Applicant, client or client facing solicitation of needed forms, consents, releases and other such documentation needed for processing of needed client ordered products
This Is the Job For You If You Have:
Proven track record of success, consisting of:
Ability to understand legal terminology
Intermediate knowledge of Microsoft Office Suite and Internet
Ability to work independently and on a team and get along with all types of personalities
Critical analysis and decision making ability
Strong attention to detail, research skills and excellent communication skills including phone skills
Ability to work in a production environment
Equal balance of speed and accuracy with strong typing skills
Excellent written and oral communication skills
In depth Investigation / Re-investigation process
Team player/Positive Attitude – Willingness to pitch in and help wherever the need is
Ability to multi-task
Salesforce knowledge preferred
This Is What We’re Looking For:
1-2 years’ of relevant work experience
Call center experience or relevant work environment preferred
High School Diploma or equivalent
Background in criminal records/criminal justice experience a plus
At least two years related office experience and/or training; or equivalent combination of education and experience a plus
The salary for this position is $15 per hour or the minimum wage in your local market, whichever is greater. Base pay offered may vary depending on job-related knowledge, skills, and experience. In addition to base pay, this role is eligible to participate in the Operations Bonus Plan. A full range of benefits including but not limited to medical, financial, unlimited sick time, 22 days’ vacation annually (for FT workers; prorated 1st year of employment), parental leave and other benefits are also provided. This information is provided per several state and local Equal Pay and Pay Transparency Laws. Base pay information is based on market location. Applicants should apply via Sterling’s internal or external careers site.
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www.instagram.com/sterlingcheck
www.linkedin.com/company/sterlingcheck
www.facebook.com/SterlingCheck/
Equal Employment Opportunities at Sterling
Sterling is an equal opportunity employer and prohibits discrimination based on race, color, religion, creed, national origin or ancestry, ethnicity, sex (including pregnancy, childbirth or related conditions), gender identity and expression, age, disability, citizenship, sexual orientation, military service, genetic information, and any other characteristic protected by law. In addition, Sterling is committed to taking affirmative action to employ and to advance in employment individuals regardless of race, color, religion, creed, national origin or ancestry, ethnicity, sex (including pregnancy, childbirth or related conditions), gender identity and expression, age, marital status, disability, citizenship, sexual orientation, military service and genetic information; and to base all employment decisions only on valid job requirements.
Disclaimer
This job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job.
by twochickswithasidehustle | Aug 14, 2024 | Uncategorized
Garner’s mission is to transform the healthcare economy, delivering high quality and affordable care for all. By helping employers restructure their healthcare benefit to provide clear incentives and data-driven insights, we direct employees to higher quality and lower cost healthcare providers. The result is that patients get better health outcomes while doctors are rewarded for practicing well, not performing more procedures. We are backed by top-tier venture capital firms, are growing rapidly and looking to expand our team.
Garner is looking for a full-time Claims Associate to join our high-growth Claims Processing team.
The Claims Processing team is responsible for ensuring that our members’ claims get paid accurately and quickly. We do this by evaluating claim submissions and supporting members through the process. Ultimately, we strive to deliver a best-in-class “claims experience” for every member.
In this role, you will be on the front line of our team, evaluating claim submissions and interacting with members via chat, email, and phone to help them navigate the claims process. You will become an expert on Garner’s product, claims processing standards, and the needs of our members. The Claims Processing team is a key touchpoint for our members, so you should be passionate about helping people and a proactive problem solver.
To ensure that we can respond to issues in real time, this role has some schedule requirements. Current operations run weekdays during East Coast business hours, though that may change in the future as needs dictate. This position is fully remote.
Responsibilities Include:
- Evaluating claims to determine whether they qualify for reimbursement
- Delivering exceptional service to our members via phone, chat, and email, offering education and guidance to help them navigate the Garner claims process
- Following documented best practices for handling claims and communicating with members; suggesting process improvements as you identify them
- Manage and organize workload using Garner’s platform and tools, including Zendesk and G Suite
- Achieving pre-defined goals for claims processing volume, efficiency, and quality
- Triaging and escalating complex and urgent member situations
- Retaining detail-oriented working knowledge of Garner processes and healthcare billing practices
- Relaying member feedback to leadership teams to improve Garner’s solution
The Ideal Candidate Has:
- A passion for helping people solve their problems with an ability to think creatively and empathetically
- Experience working in a customer-facing or operations environment with demonstrated experience staying calm under pressure
- Excellent written and verbal communication skills
- A high level of detail- and process-orientation, digital organization, and resourcefulness
- A desire to work in a rapidly evolving startup environment; comfortable with some ambiguity
- A desire to be a part of our mission to improve the healthcare system
- A quiet and distraction-free work environment with a reliable internet connection (ability to hard wire if needed strongly preferred)
- A bachelor’s degree is preferred but not required
The target salary range for this position is: $20-22/hour. Individual compensation for this role will depend on a variety of factors including qualifications, skills and applicable laws. In addition to base compensation, this role is eligible to participate in our equity incentive and competitive benefits plans.
Garner Health is proud to be an Equal Employment Opportunity employer and values diversity in the workplace. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.
Garner Health is committed to providing accommodations for qualified individuals with disabilities in our recruiting process. If you need assistance or an accommodation due to a disability, you may contact us at [email protected].
Beware of job scam fraudsters! Our recruiters use getgarner.com email addresses exclusively. We do not post open roles on Indeed, conduct interviews via text, instant message, or Teams and we do not ask candidates to download software, purchase equipment through us, or to provide sensitive information such as bank account or social security numbers. If you have been contacted by someone claiming to be a Garner recruiter or hiring manager from a different domain about a job offer, please report it as potential job fraud to law enforcement here and to [email protected]
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