Payment Processor

by | Jul 15, 2024 | Uncategorized

Who Are We?Alexander Forrest Investments, (AFI) is a mid-sized, multifamily real-estate management company located in Columbia, MO. Here at AFI, we are experts in the acquisition, development, financing and management of real estate projects with over 60 multi-family properties in 15 states. Growth opportunities within the company are in abundance as we plan to DOUBLE in size over the next year.

Our VISION is to prosper all stakeholders.

Our MISSION is to exceed client expectations by providing unrivaled deal sourcing, underwriting, and asset management services for multifamily properties throughout the United States.

Our CORE VALUES  are Excellence, Accountability, Collaboration, Efficiency, Innovation, Integrity, and Perseverance.

Job SummaryAFI is seeking to hire a detail-oriented administrator to serve as a Payroll Processor. AFI has more than TRIPLED in the size of our company over the past five years and intends to continue this trajectory! As such, the need for increased precision in our payables process has become paramount. The Payroll Processor will complete all tasks relating to payment control and approvals, risk reduction and resolution of bank alerts, along with other items that may arise as part of the payables workflow.

Please Note – Chosen candidate must be willing to work M-F, 10a-7p CST with additional availability on weekends as business needs dictate. This position comes with a base salary that is based upon experience $45,000-$60,000/year.

The responsibilities that are listed below are not all inclusive; however, they are indicative of the type of responsibilities normally performed by a member of the Accounting/Finance Department:

JOB DUTIES

  • Payment Control, Approval, & Processing
  • Account Signer for Checks & Wire Transfers
  • Monitoring of Account Balances and Resolution of Low Balance Issues
  • Review Potentially Fraudulent Activity as Identified
  • Develop Best Practice SOPs for Further Expansion of Assigned Duties

QUALIFICATIONS

  • Previous experience in a finance/budgetary controls position
  • Extreme attention to detail
  • Urgent and Accessible for emergency situations
  • Bachelor’s degree in applicable field of study required
  • Must be willing to complete pre-employment drug, background, and credit screening

Alexander Forrest Investments, LLC is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.Apply for this position

APPLY HERE

Seasonal Quality Assurance Representative – Bilingual

by | Jul 15, 2024 | Uncategorized

Seasonal Quality Assurance Representative – Bilingual

Bloom, the insurance industry’s trusted growth partner, is looking for an experienced and dedicated seasonal Quality Assurance Representative (QAR) to monitor recorded calls using rigorous standards to help agents develop habits and actions that improve their overall job performance. QAR’s must possess a superior attention span, enjoy a fast-paced environment, and demonstrate efficiency and accuracy when reviewing and scoring recorded calls.


We are looking for an exceptional individual who can:
• Conduct quality monitoring of call center agent recordings using documented standards and systems to identify trends and make recommendations for improvement, where applicable.
• Identify performance gaps in soft skills, administrative service, and established policies or processes.
• Summarize findings and recommend solutions to management for individual and systematic and or process improvements.
• Collaborate with the call center management team to implement solutions.
• Document agent interaction with callers for both agent feedback and tracking purposes.
• Flag compliance issues when identified and escalate to the appropriate department.
• Communicate with managers on agent progress and follow up.
• Review Bloom intranet, emails, and agent folders to stay updated on program specifics.
• Keep informed on daily client requests through monitoring Teams channels and QA group chats and incorporate those into the evaluation forms, where applicable.
• Attend calibration sessions, if scheduled by client/manager.
• Assist in ad-hoc projects, including live monitoring and/or coaching.
• Assist with onboarding new Quality Assurance Representatives through nesting activities.
• Perform all other duties as assigned.

Education and Experience
• High school diploma or GED
• Experience in Customer Service, Call Center Experience and/or Quality review in a Call Center Environment preferred


Skills and Abilities

  • Bilingual – fluent in reading and speaking both English and Spanish

Proficient with Windows programs, specifically Excel
Strong comprehension skills
Robust writing skills
Adept verbal communication skills
Detail-oriented
Proven ability to work accurately and efficiently with daily deadlines
Effective multitasking aptitude
Able to work independently without supervision, and as part of a team
Discreet and professional attitude
Always maintain discretion and professionalism regarding agent performance

  • What We Offer
    At Bloom, we offer an engaging, supportive work environment, great benefits, and the opportunity to build the career you always wanted. Benefits of working for Bloom include:
    • Competitive compensation
    • Comprehensive health benefits
    • Long-term career growth and mentoring

About Bloom
As an insurance services company licensed in 48 contiguous U.S. states, Bloom focuses on enabling health plans to increase membership and improve the enrollee experience while reducing costs. We concentrate on two areas of service: technology services and call center services and are committed to ensuring our state-of-the-art software products and services provide greater efficiency and cost savings to clients.

Ascend Technology ™
Bloom provides advanced sales and enrollment automation technology to the insurance industry through our Ascend ™. Our Ascend™ technology platform focuses on sales automation efficiencies and optimizing the member experience from the first moment a prospect considers a health plan membership.

Bloom is proud to be an Equal Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.

APPLY HERE