Customer Support Advocate, Tier 1 (Contract)

by | Sep 10, 2021 | Uncategorized

Airtable is seeking an enthusiastic Customer Support Advocate that will be responsible for Tier 1 support to help enable our customers! We’re looking for someone who is highly empathetic and whose passion is providing people actionable solutions. This role requires a love of learning and clear-writing skills.

We are currently hiring Tier 1 CSAs who are willing and able to work 9:00am – 6:00pm PST

What you’ll do

  • Provide exceptional customer service helping everyone—from nonprofit managers to Fortune 500 executives—realize their goals through Airtable.
  • Handle all of our tickets with the ability to answer any and all Tier 1 questions in regard to Airtable, ranging from billing questions to general product knowledge inquiries, and escalating to Tier II when troubleshooting capacity has been reached or recognizing when the issue is a bug.
  • Develop deep customer intuition to empower Airtable’s customers to achieve their goals.
  • Relay customer feedback and highlight improvement opportunities to inform future Product, Growth, Marketing, and Customer Support initiatives.

Who you are

  • Confident handling customer support live (eg. chat, screen share) or asynchronously (eg. email)
  • You approach every situation with high empathy.
  • Written communication is your forté; you can distill complicated topics into something clear and succinct.
  • Problem solving excites you
  • You believe great customer support can transform a user’s experience.
  • You are a self-starter who takes initiative and is energized even when a clear path isn’t laid out for you.
  • You have 1+ years of professional experience, ideally in a fast-paced environment.

Bonus points if

  • You previously worked in a customer-facing role.
  • You have experience setting up and using Airtable (personally or professionally).

APPLY HERE

Customer Support Advocate, Enterprise Support

by | Sep 10, 2021 | Uncategorized

Remote

We are looking for individuals who have deep Airtable experience, enjoy being in consultative creative problem-solving roles, and who are passionate about providing people actionable solutions.

Airtable is on a mission to democratize software creation and empower anyone to “create anything.” Enterprise Customer Support Advocates play a powerful role in our mission by working side by side with Airtable’s amazing Enterprise-plan customers to educate, resolve issues, collaborate on product scenarios, and optimize their most important base designs. 

As a member of our Customer Support Advocate, you will craft, troubleshoot, and optimize powerful workflows for customers across a wide range of industries and multiple stages of development to help them maximize the value of Airtable within their teams. Each customer has unique needs and you act as their trusted, dedicated resource, helping them effectively leverage our product to drive impact in mission-critical areas of their organization and transform the way they work. You will develop strong relationships with our business partners and work with Customer Success Managers, coordinating every aspect of our support interactions with these customers, from the first contact to final resolution.

You’ll also use your unique vantage point into customer preferences, pain points and best practices to identify expansion and workflow optimization. Just like Lego blocks, what our customers build with Airtable is much more than the sum of its parts. No team knows this better than our Enterprise Customer Support Advocates, who act as consultative problem solvers to our largest customers, serving as a bridge between their needs and our product.

What you’ll do

  • Provide targeted customer support at pivotal points in a customer’s lifecycle (ie. new-purchase, expansion opportunity, customer-retention)
  • Handle all types of tickets, answering Airtable related questions, ranging from base design to formula creation, and escalating issues when needed.
  • Confident handling customer support live (eg. chat or screen share) or asynchronously (eg. email) support for an increasing area of domain expertise to model any kind of workflow, from editorial calendars for major publications to fire truck inventories for fire departments.
  • Anticipate customer needs and problems before they surface; develop deep customer intuition to empower Airtable’s customers to achieve their goals.
  • Learn about customer’s business priorities and guide them on how to best leverage the Airtable product with consultative high-touch support, scheduled troubleshooting, workflow conversations, base-builds and optimizations, and by answering existing questions with the goal of training the trainer. Partner with Customer Success and Sales to further our customer’s success.
  • Proactively surface customer feedback and highlight improvement opportunities to inform Product, Growth, Marketing, and Customer Support initiatives.

Who you are

  • A love for Airtable and past experience with the product (personal or professional!)
  • You have 2+ years of client management, support or consulting experience, ideally in an enterprise-focused role at a B2B technology company. You have a track record of creating a significant impact for your customers.
  • You are an exceptional written and verbal communicator.
  • Problem-solving excites you! You dig in to learn the “why” behind the “what.” You thrive in technically complex or nuanced situations. 
  • You are a self-starter who takes initiative and is energized even when a clear path isn’t laid out for you.
  • You enjoy building strong relationships and partnering with a range of customers from individual business owners to C-level executives
  • You are consultative and able to navigate the complexities and needs of customers across varied industries, team-structures, sizes, and lifecycle-stages.
  • You are a teacher at heart with the ability to distill technical or complex systems into simpler concepts to empower customers. 

Bonus points if you have…

  • A strong interest and familiarity with various productivity tools
  • Experience at a small, fast-growing startup

What We Offer 

  • We have your medical, dental, and vision insurance 100% covered (and your dependents covered at 65%)
  • Complimentary One Medical membership for individuals and dependents
  • High deductible health plan with health spend account contribution
  • $250 monthly wellness stipend for you to invest in your overall wellness
  • Mental health support
  • Family planning support (fertility, adoption, and surrogacy)
  • Generous vacation and sick time
  • 16 weeks of parental leave
  • Learning & Development: we offer a $2,000 per year stipend for your personal career development

APPLY HERE

Data Entry Specialist

by | Sep 10, 2021 | Uncategorized

Job Details

Description

Data Entry Specialist

Remote, US                        OneStream Software LLC

Benefits Offered                 Vision, Medical, Life, Dental, 401K

Employment Type              Full-Time

ABOUT THE JOB

We are looking for a Data Entry Specialist to join our growing team! This requires a motivated individual who is organized and can accurately manage and manipulate data from a variety of sources. In this role, the individual will be working with Sales data and should be comfortable working independently – and often with a high volume of data. The Data Entry Specialist will be aligned to work closely with the Sales Operations team as well as other cross-functional teams to qualify, research, organize and enter data into internal systems like Salesforce as well as Microsoft Excel. 

RESPONSIBILITIES

  • Assist with ongoing data clean up in CRM databases
  • Assist with data migration related activities
  • Manage Sales Support ticketing of internal day-to-day requests via ServiceNow
  • Research contact and company information across various databases such as LinkedIn and ZoomInfo
  • Update/add contact, company, and territory information in Salesforce
  • Create, merge, and assign accounts and contacts in Salesforce
  • Assist with other needs as they arise, related to Sales and Marketing administration / data entry

QUALITIES OF A SUCCESSFUL CANDIDATE

Formal Education and Certification

  • Bachelor’s Degree in a business-related discipline preferred

Knowledge and Experience

  • One to three years of successful business experience
  • Experience with Microsoft Office Tools

Personal Attributes

  • Excellent verbal and interpersonal skills
  • Able to work independently
  • Able to work in fast-paced environment
  • Results-driven
  • Detail-oriented
  • Able to multi-task
  • Flexible and adaptable
  • Legally authorized to work for any company in the United States without sponsorship.

WHO WE ARE

OneStream is an independent software company backed by private equity investors KKR, D1 Capital Partners, Tiger Global and IGSB. OneStream provides a market-leading intelligent finance platform that reduces the complexity of financial operations.  OneStream unleashes the power of finance by unifying corporate performance management (CPM) processes such as planning, financial close & consolidation, reporting and analytics through a single, extensible solution. We empower the enterprise with financial and operational insights to support faster and more informed decision-making.  All this is delivered in a cloud platform designed to continually evolve and scale with your organization.

With over 750 customers, 200 implementation partners and over 900 employees, our primary mission is to deliver 100% customer success.

We are equally fanatical about our OneStream family members (formally known as employees). We are a team in every sense of the word. Everyone here is approachable and excited to pitch in and help. We work hard and play hard. The right candidate is easy to get along with, always willing to lend a hand, excited about coming to work, and happy to contribute to the team. We have a casual dress environment and modern office.

WHY JOIN THE ONESTREAM TEAM

  • Transparency around corporate structure, salary, and benefits
  • Core value of customer success
  • Variety of project work (not industry specific)
  • Strong culture and camaraderie
  • Multiple training opportunities

Benefits at OneStream Software OneStream employees are passionate, hardworking individuals who go above and beyond to keep our customers happy and follow through on our mission statement. They consistently deliver the best and in turn, we make every effort to keep them cared for and happy. A sample of the benefits we provide are:

  • Excellent Medical Plan
  • Dental & Vision Insurance
  • Life Insurance
  • Short & Long Term Disability
  • Vacation Time
  • Paid Holidays
  • Professional Development
  • Retirement Plan

APPLY HERE

Tutorial Video Creator

by | Sep 10, 2021 | Uncategorized

~$30 per hour, ~20 hours per week.

Our team is 100% remote and distributed across the world. We have team members in Australia, the US, Canada, Thailand, Germany, Argentina, Colombia, Turkey, Nigeria, South Africa, the UK, and Romania. It doesn’t matter where you live or what time zone you’re in.

Your main responsibility will be to create video tutorials to accompany our website’s documentation and blog. Ideal candidates will also have experience with WordPress and software development.

Flexibility & Remote Work

These days pretty much every software company is remote, but we’ve been doing this for over a decade. We don’t use Slack, we don’t have meetings, and we’re never going to ask you to Zoom into some bizarre and awkward social hour during your off-hours. This job will not leak into your personal life like so many other remote positions that blur the lines between work and home.

We are a small team but we try to give everyone as much flexibility as possible. Flexibility means that you can work in the morning, or the evening, or both, or in the middle of the night, or whatever. It means you can take two weeks off to go on a trip. It means you can wake up and decide you don’t feel like working and take the day off without telling anyone. We don’t care where or when you work.

Our official time off/vacation policy is:

  1. Update the availability calendar if you are not available to work for more than 2 days in a row.
  2. Let your manager know if you will not be able to meet your agreed-upon hours per week or if you will not be able to deliver something on time.

Responsibilities

  • Record and edit videos on assigned topics.
  • Write a tight video outline that includes only what is necessary.
  • Prepare graphic assets and mock data.
  • Learn how our products work and how our customers use them.

Requirements

The only thing we really care about is the ability to create extremely high-quality videos. The more of these boxes you can tick the better, in descending order of importance:

  • Minimum availability of 20 hours per week.
  • Flawless spoken English, accents are ok.
  • Able to explain complicated, technical topics in simple terms.
  • Fast and hands-on learner. Able to quickly become familiar with our products and learn new things about WordPress, PHP, and related technologies.

How To Apply

Send an email to [email protected]. Use ‘Hiring – Tutorial Video Creator’ as the subject of your email. We would love to be able to reply to everyone, but we simply receive too many applications for that to be possible.

In the body content of the email:

Content Editor (Remote)

by | Sep 10, 2021 | Uncategorized

Job Description

This position is available as a remote position. If you’re searching for a full-time, permanent work-at-home career, we’ve got an opportunity for you to join our fast-growing team! Currently, we are employing legal residents of the following states: (AL, AZ, AR, DE, FL, GA, KS, KY, MD, MI, MS, NV, NC, OH, OK, PA, SC, TN, TX, VA, WV, WI or WY). H-1B Visa Sponsorship Not Available, W2 only.

Join one of Pennsylvania’s fastest growing companies today! WebstaurantStore, a division of Clark Associates, is looking for entry-level candidates who possess strong writing and research skills to join our growing company as Content Editor. This role focuses on developing and editing engaging written and visual content for our website and is a key part of growing our business and serving the purchasing needs of foodservice professionals worldwide.

As a Content Editor, you will:

  • Write and edit in-depth product descriptions with the perfect blend of creative and technical writing skills
  • Enter shipping information and relevant product data into our database
  • Research and compile informative product buying guides to influence purchasing decisions
  • Regularly correspond with external vendors and internal departments to complete projects
  • Edit product descriptions, buying guides, and supportive text throughout our e-commerce website
  • Maintain quality control by reviewing content updates, marketing materials, and other site text and employee work
  • Manage an ongoing task list of buying guides, special projects, and several hundred product descriptions per week
  • Participate in team meetings and product trainings
  • Communicate with the Procurement, Site Maintenance, Photo, Video, Design, and SEO departments to complete projects on deadline
  • Attend conferences related to the food industry and develop a knowledge of the food service industry

We are looking for driven, motivated candidates who:

  • Have solid written and verbal communication skills
  • Are self-motivated to complete work assignments
  • Possess strong attention to detail
  • Are able to multi-task
  • Are receptive to feedback on their work
  • Take initiative to solve problems independently
  • Are willing to learn new tasks and new software
  • Can adopt our writing style
  • Have superior research skills
  • Are open to evolving with the role
  • Are willing to suggest improvements related to site features and ongoing projects
  • Are familiar with the Microsoft Office Suite, including Excel

We offer competitive compensation and a comprehensive benefits package including paid time off, medical/dental insurance, wellness programs, gym membership reimbursement, and a 401k with company match. Employees also enjoy regular food service industry training from top manufacturers and product experts.

Our Pennsylvania headquarters feature an on-site fitness center, regular training sessions, game room, and the chance to cook and eat delicious meals in our test kitchen, outfitted with some of our newest and best professional restaurant equipment.

As a WebstaurantStore remote employee, you’ll enjoy the same training and support to be successful in your position as employees at our physical corporate locations. We stay connected through video meetings, training sessions, and collaborative forums, and provide opportunities for you to connect with other employees from across the country both professionally and personally.

To qualify, candidates must have:

  • Access to a reliable and secure high-speed internet connection. Cable or fiber internet connections (at least 25mbps download/10mbps upload) are preferred, as satellite connections often cannot support the technologies used by WebstaurantStore to perform day-to-day tasks.
  • Access to a home router and modem.
  • A dedicated home office space that is noise and distraction-free. The space should have strong wireless connection or a wired Ethernet connection (wired connection is preferred, if possible).
  • A valid, physical address (apartment, suite, etc.); PO Boxes are not supported; as a physical address is required for you to receive your computer equipment.
  • The desire and ability to work and communicate with other team members via chat, webcam, etc.

Work from home benefits include:

  • The essential computer equipment, such as hardware and software, needed to perform your job.

If you’re ready for a challenge, and have the ambition to succeed in a fast paced, growing industry, we’d love to discuss the Content Editor position with you! Submit your resume and apply online today.

APPLY HERE