by twochickswithasidehustle | Jul 16, 2024 | Uncategorized
Description
From Intake to Outcomes, CareMetx is dedicated to supporting the patient journey by providing hub services, innovative technology, and decision-making data to pharmaceutical, biotechnology, and medical device innovators.
Job Title: Data Entry Specialist
POSITION SUMMARY:
Under the general supervision of the Supervisor and Manager, the Data Entry Specialist provides exemplary service to multiple clients including product manufacturers, physician, patients, and internal customers. Contributes to the profitability of CareMetx by ensuring personal productivity and efficient use of material resources.
PRIMARY DUTIES AND RESPONSIBILITIES:
- Maintains effective systems to support the timely release of accurate information to diverse clients.
- Responsible for the intake of all programs specific correspondence including mail, inbound faxed documents.
- Logs information into appropriate database and triages all program specific mail to the appropriate reimbursement case advocate, reimbursement specialist and/or management team.
- Responsible for payer research and territory assignment management.
- May assist with inbound call volume as received.
- Distributes reports daily disseminating information to appropriate distribution vendors reimbursement case advocate, reimbursement specialist and/or management team.
- Maintains and promotes a positive and professional working relationship with associates and management.
- Complies with all appropriate program policies and procedures.
- Works on problems of moderate scope where analysis of data requires a review of a variety of factors. Exercise judgment within defined standard operating procedures to determine appropriate action.
- Typically receives little instruction on day-to-day work, general instructions on new assignments.
- Perform related duties as assigned.
Requirements
EXPERIENCE AND EDUCATIONAL REQUIREMENTS:
Previous 1+ years of professional work experience in a customer service or healthcare environment.
MINIMUM SKILLS, KNOWLEDGE, AND ABILITY REQUIREMENTS:
- Ability to communicate effectively both orally and in writing.
- Strong computer application skills.
- Strong interpersonal skills, team player.
- Strong organizational and time management skills.
- Strong attention to detail.
- Adaptable and flexible to new situations.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- While performing the duties of this job, the employee is regularly required to sit.
- The employee must occasionally lift and/or move up to 10 pounds.
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually moderate.
Schedule
- Must be flexible on schedule and hours
- Overtime may be required from time to time
- Must be willing to work weekends if required to meet company demands
CareMetx considers equivalent combinations of experience and education for most jobs. All candidates who believe they possess equivalent experience and education are encouraged to apply.
At CareMetx we work hard, we believe in what we do, and we want to be a company that does right by our employees. Our niche industry is an integral player in getting specialty products and devices to the patients who need them by managing reimbursements for those products, identifying alternative funding when insurers do not pay, and providing clinical services.
CareMetx is an equal employment opportunity employer. All qualified applicants will receive consideration for employment and will not be discriminated against based on race, color, sex, sexual orientation, gender identity, religion, disability, age, genetic information, veteran status, ancestry, or national or ethnic origin.
by twochickswithasidehustle | Jul 16, 2024 | Uncategorized
At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.
Job Description
The Chat Sales Agent establishes new customer relationships via the Chat platform and serves as a trusted advisor by identifying customer needs and matching them with appropriate Allstate coverages and products and/or referring them to Allstate partners. Chat agents quote and issue auto, motorcycle, renters, homeowners, condo, boat insurance policies.
Key Responsibilities
- Takes reactive and proactive chats to gather information and close sales on property and casualty insurance
- Proactively identifies the need for and offers additional insurance products and services offered by Allstate and/or Allstate business partners to help us build and retain a profitable, multi-line portfolio
- Builds and deepens customer relationships by providing empathetic, efficient, and responsive service that reflects our brand and our culture
- Assists new customers with navigating Allstate.com to complete the sales process both online and offline to ensure a successful on-boarding experience with our organization (i.e., proper post bind expectations regarding required trailing documents)
- Efficiently uses resources to accurately issue policies in compliance with underwriting and state mandated requirements
- Thrives in an environment of change and is committed to professional development
- Achieves performance sales targets, productivity, and quality standards
Education
• High School Diploma or GED (Preferred)
License
• Property & Casualty License (Preferred)
Experience
• 1-2 years experience (Preferred)
Supervisory Responsibilities
• This job does not have supervisory duties.
Education & Experience (in lieu)
• In lieu of the above education requirements, an equivalent combination of education and experience may be considered.
Skills
Compensation
Compensation offered for this role is $18.03 – 29.39 per hour and is based on experience and qualifications.
The candidate(s) offered this position will be required to submit to a background investigation, which includes a drug screen.
Joining our team isn’t just a job — it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. And one where you can impact the future for the greater good.
You’ll do all this in a flexible environment that embraces connection and belonging. And with the recognition of several inclusivity and diversity awards, we’ve proven that Allstate empowers everyone to lead, drive change and give back where they work and live.
Good Hands. Greater Together.®
Allstate generally does not sponsor individuals for employment-based visas for this position.
Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.
For jobs in San Francisco, please click “here” for information regarding the San Francisco Fair Chance Ordinance.
For jobs in Los Angeles, please click “here” for information regarding the Los Angeles Fair Chance Initiative for Hiring Ordinance.
To view the “EEO is the Law” poster click “here”. This poster provides information concerning the laws and procedures for filing complaints of violations of the laws with the Office of Federal Contract Compliance Programs
To view the FMLA poster, click “here”. This poster summarizing the major provisions of the Family and Medical Leave Act (FMLA) and telling employees how to file a complaint.
It is the Company’s policy to employ the best qualified individuals available for all jobs. Therefore, any discriminatory action taken on account of an employee’s ancestry, age, color, disability, genetic information, gender, gender identity, gender expression, sexual and reproductive health decision, marital status, medical condition, military or veteran status, national origin, race (include traits historically associated with race, including, but not limited to, hair texture and protective hairstyles), religion (including religious dress), sex, or sexual orientation that adversely affects an employee’s terms or conditions of employment is prohibited. This policy applies to all aspects of the employment relationship, including, but not limited to, hiring, training, salary administration, promotion, job assignment, benefits, discipline, and separation of employment.
by twochickswithasidehustle | Jul 16, 2024 | Uncategorized
remote typeRemotelocationsRemote-USAtime typeFull timeposted onPosted 5 Days Agojob requisition idP745044
About the team
Our Partner Support Team works directly with real estate professionals and internal business partners to provide consultation on Zillow’s platform and build a better client experience. You will work with a team focused on troubleshooting technical issues, handling billing inquiries, and educating partners on our products and services through a variety of channels, including inbound/outbound calls, chat, and email correspondence. We provide support to our Partners Monday-Friday (5 am-5 pm PST); Saturday & Sunday (630 am- 5 pm PST).
Our mission in Partner Support is to anticipate our customer needs during conversations and contacts, providing Outstanding Support and becoming an integral part of our Partners’ business. The successful candidate will uphold and contribute to achieving our mission.
About the role
- We provide world-class support to Zillow’s Partners and real estate agents; protecting and strengthening our relationship with them, so they can grow their businesses and achieve their goals
- Consultants work with real estate professionals daily, addressing issues while anticipating our customer’s needs and maintaining a high level of integrity and customer service.
- As subject matter experts on Zillow’s products, features, and functionality, and strive to resolve their inquiries the first time they contact us
- This role requires a flexible schedule, and we are looking for individuals that have weekend availability
This role has been categorized as a Remote position. “Remote” employees do not have a permanent corporate office workplace and, instead, work from a physical location of their choice, which must be identified to the Company. U.S. employees may live in any of the 50 United States, with limited exceptions.
In California, Colorado, Connecticut, Hawaii, Nevada, New York, Washington state, and Washington DC the standard base pay range for this role is $18.80 – $30.00 Hourly. This base pay range is specific to California, Colorado, Connecticut, Hawaii, Nevada, New York, Washington state, and Washington DC and may not be applicable to other locations.
In addition to a competitive base salary this position is also eligible for equity awards based on factors such as experience, performance and location. Actual amounts will vary depending on experience, performance and location.
Who you are
You have…
- 1-2 years working in a contact center and work-from-home environment is preferred
- At least 1-2 years of experience in a customer-facing role understanding the customer is our North Star
- Demonstrated track record of meeting or exceeding performance targets/goals
- Experience managing large amounts of customer contacts (inbound and outbound calls, chat, and emails) in a timely manner
- Proven organizational, and time management skills with the ability to multitask during customer contacts
You are…
- Experienced working from home in a designated private space and able to meet the following requirements:
- You must have access to:
- A reputable internet provider (ISP) is required; hotspot connectivity is not acceptable
- Internet speed to support a variety of tools/platforms
- An Ethernet connection
- Confident and compassionate with both verbal and written communication
- Adaptable to ongoing changes in process and structure
- Supportive of your team and striving to consistently treat everyone with respect, compassion, and appreciation
- An advocate for our Partners and Zillow who is able to go beyond issue resolution to protect and strengthen the relationship
Transferable Skills
Here at Zillow – we value the experience and perspective of candidates with non-traditional backgrounds. Do you have transferable skills or related experiences? We encourage you to apply!
Get to know us
Zillow is reimagining real estate to make home a reality for more and more people.
As the most-visited real estate website in the United States, Zillow® and its affiliates help movers find and win their home through digital solutions, first class partners, and easier buying, selling, financing and renting experiences. Millions of people visit Zillow Group sites every month to start their home search, and now they can rely on Zillow to help make it easier to move. The work we do helps people get home and no matter what job you’re in, you will play a critical role in making home a reality for more and more people.
Our efforts to streamline the real estate transaction are supported by a deep-rooted culture of innovation, our passion to redefine the employee experience, a fundamental commitment to Equity and Belonging, and world-class benefits. These benefits include comprehensive medical, dental, vision, life, and disability coverages as well as parental leave, family benefits, retirement contributions, and paid time off. We’re also setting the standard for work experiences of the future, where our employees are supported in doing their best work and living a flexible, well-balanced life. But don’t just take our word for it. Read recent reviews on Glassdoor and recent recognition from multiple organizations, including: the 100 Best Companies to Work For, Glassdoor Employees’ Choice Award, Bloomberg Gender-Equality Index, Human Rights Campaign (HRC) Corporate Equity Index, and TIME 100 Most Influential Companies list.
Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please contact your recruiter directly.
Applicants who receive job offers from Zillow Group will be asked to sign a Proprietary Rights Agreement which includes confidentiality, intellectual property assignment, customer and employee non-solicitation, and non-competition provisions. If you are contacted for a role at Zillow Group and wish to review a copy of the Proprietary Rights Agreement prior to receiving an offer, you may request a copy from your Recruiter.
by twochickswithasidehustle | Jul 15, 2024 | Uncategorized
Summary: The Account Coordinator’s primary responsibility is to own the Research Cases coming to the Account Management team, review, develop customer-facing response, or assign to the appropriate team member for follow-up. They will take researched cases from Research Associates and curate customer-facing explanations of the situation(s) in question, to provide clarity to customers on what occurred. The ideal candidate would be a detail-oriented problem solver with initiative and superb communication skills.
Responsibilities:
- Conduct quality checks on research cases with working knowledge of customer call workflow
- Compile and submit weekly reports to Leadership, detailing case closures and top reasons for closure
- Leverage data by:
- Generating reports from Tableau, Telephony portal, and Homegrown portal
- Analyzing data from reports to identify trends and insights
- Independently generate basic reports to understand case trends
- Assist Account Managers with generating additional reports for key non-clinical accounts
- Communicate findings and key trends related to case closures and account health with Quality and Operations Managers
- Assisting with account documentation within Salesforce and special projects
- Maintain basic account information in Salesforce, including key contacts and account owners.
- Analyze case trends to assess account health/risk and update information in Salesforce accordingly
- Support Account Management Team by preparing data slides for Quarterly Business Reviews
Qualifications:
- High school diploma or equivalent
- 1-2 years of prior customer-facing experience in a call center or customer support manner
- Attention to detail
- Ability to meet deadlines, as given
- Self-motivated and able to initiate the completion of duties without close supervision
- Excellent verbal and written skills; must be able to communicate effectively
- Excellent organizational skills and ability to multi-task
- Strong reading skills; must understand and be able to follow oral and written instructions
- Solid computer skills and knowledge of primary software applications, including Microsoft Windows/Office
Preferred Qualifications:
- Salesforce preferred, not required
We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Military friendly, and Veterans are encouraged to apply!
by twochickswithasidehustle | Jul 15, 2024 | Uncategorized
About this role
PetDesk is seeking a dynamic and skilled SEO and Content Specialist to join our Website Operations team. In this role, you will execute plans developed by Strategists, create and edit website content, audit websites for SEO and performance, and implement or escalate site optimizations. This is a unique opportunity to significantly impact the pet services industry by helping clinics better serve their clients through improved online presence and content quality.
Apply if you’re excited to:
- Develop and edit SEO-friendly website content, ensuring quality and alignment with brand standards
- Conduct and complete comprehensive SEO and performance audits using tools like SEMRush, ScreamingFrog, and Google Search Console
- Assist in delivering strategic consulting projects, collaborating with Strategists and other Web Operations team members
- Monitor and report on KPIs, including audit completion, content quality, and optimization effectiveness
- Utilize WordPress, Divi, Google Analytics, and other specified tools to enhance site performance and content quality
- Work closely with a collaborative team to create, launch, and maintain high-quality websites that directly impact the pet services industry
About You:
- At least 2 years of proven experience in SEO and content creation/editing
- A portfolio of work demonstrating copywriting skills and SEO fluency. (Required)
- Strong analytical skills and attention to detail
- Excellent written and verbal communication skills
- Ability to work collaboratively in a fast-paced environment
- Familiarity with performance tracking and reporting
- A proactive approach to problem-solving and a willingness to escalate issues when necessary.
- Well-versed in WordPress, Google Search Console, Google Analytics, and Google Keyword Planner
- Proficiency in SEMRush or other SEO Tools
Benefits & Perks
PetDesk is a remote organization focused on a culture, infrastructure, and ecosystem that supports team members’ participation in critical decisions and information sharing, regardless of location. Benefits and perks include:
- Medical coverage for employees and dependents (80-90% covered by employer)
- Employer HSA contribution with HDHP
- 401(k) match up to 3.5%
- Dependent Care Flexible Spending Account (FSA)
- Dental & Vision coverage available
- Basic Life and AD&D Insurance
- Short and Long Term Disability
- Generous Time Off & 13 Paid Annual Holidays
- Paid Parental Leave
- Pawternity Leave, Financial Pet Adoption Support & Subsidized Pet Insurance
- $250 Annual Stipend for Learning and Development
Base rate per hour worked
Hourly Pay
$24—$28 USD
Petvisor is the parent company of a family of brands that includes PetDesk, Vetstoria, WhiskerCloud, Kontak, and Groomer.io. Petvisor equips veterinary practices and pet services businesses with a suite of mobile-enabled tools, facilitating better communication, service, and client retention. The company’s innovative approach supports over 10,000 veterinary clinics, 400 grooming facilities, and over 20 million pet parents globally.
We are an equal opportunity and strive for a culture where everyone feels empowered to celebrate their whole, authentic selves at work. We encourage varied approaches and points of view to cultivate an inclusive workplace where difference is valued. Diversity fuels innovation and strengthens our bond with our customers and the communities we serve.
Our recruiting process is rooted in “Who: The A Method of Hiring” and consists of an average 2-week hiring timeline. This standardized interview process allows candidates to answer the same questions, experience the same process, and ensure a fair performance review from multiple perspectives.
Please, no external recruiters—candidate profiles submitted from external recruiting agencies will not be considered.
Notice at Collection to Applicants Residing in California
Depending on your location, the California Consumer Privacy Act (CCPA) may regulate how we manage job applicants’ data. Our full notice outlining how your data will be processed as part of the application procedure for application locations is available at this link. By submitting your application, you agree to our use and processing of your data as required.
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