by twochickswithasidehustle | Jul 17, 2024 | Uncategorized
locationsUS-Remotetime typeFull timeposted onPosted 9 Days Agojob requisition idREQ-2024-185
OneSource Virtual (OSV) has helped more than 1,000 Workday customers take their teams from transactional to transformational with innovative technology and services for HR, payroll, and finance. Founded in 2008, OSV is the leading exclusive provider of Business-Process-as-a-Service (BPaaS) solutions for Workday, delivering services with unparalleled choice, unwavering commitment, and uncompromising support. OneSource Virtual’s global headquarters is located in Dallas, Texas, with additional locations across North America and Europe. Find your company’s solution at www.onesourcevirtual.com.
Position Summary/Objective
The Payroll Specialist II will be responsible for providing managed payroll administration services and Workday payroll processing support to a book of clients, and will manage multiple projects with various deadlines in a fast-paced work environment. This position resides in a customer team environment and, in addition to supporting named customers will also support all customers across all service levels as the leaders and business deem necessary. In addition to day-to-day support, Workday payroll configuration and year-end support is required.
Essential Functions/Duties/Responsibilities
- Act as named Specialist for Managed Payroll and Payroll Administrative customers; and, support other OSV payroll, tax and garnishment customers as needed within the service team
- Provide guidance and instruction in accordance with OneSource Virtual (OSV) Standard Operating Procedures (SOPs) to OSV customers on the Workday platform
- Follow daily standard operating procedures and processing checklists outlining workflow
- Manage and respond to cases daily to ensure service level agreements and high client satisfaction levels are being met
- Support customer via phone as required
- Respond to internal escalated cases from payroll team and other internal stakeholders
- Manage the timely resolution of customer issues including handling customer escalations, perform and document Root Cause Analysis and implement remedial procedures to close gaps identified
- Conduct monthly customer check-in calls
- Initiate and maintain customer relationships, including having frequent direct customer contact
- Lead scheduled weekly, monthly and quarterly client calls; participate in new client transition and other service area calls as needed, such as Tax
- Configure basic to medium complex Workday pay components, deductions and run categories
- Support the year-end process
- Troubleshoot quarter and year-end audit reports and make recommendations to customers
- Maintain established accuracy and timeliness service level agreements
- Meet quality and production metrics and scorecards
- Generates on-demand payments as requested
- Maintains payroll services support documentation
- Works extensively with peers and customer teams to collaboratively support customers and resolve requests
- Contribute to a positive, collaborative work environment
- Follows all security protocols to safeguard confidential, proprietary, and/or customer data
- Assist with special projects as needed
Competencies
- Excellent critical thinking, consultative, and problem-solving skills
- Strong communication skills with emphasis on outstanding customer service
- Flexible in a changing environment
- Strong organizational skills with ability to multi-task and support multiple customers effectively
- Strong collaboration skills to support collective goals
- Detail Oriented with good time management skills and accuracy
- Ability to establish and maintain effective working relationships
- Strong analytical, data entry and research skills
- Self-directed management of workload with ability to meet tight deadlines and competing demand
- Use tact and discretion in dealing with customer information
- Excellent problem solving and mathematical skills
- Strong understanding of payroll processes and procedures
- Exercises independent judgment and a sense of urgency
Supervisory Responsibility
This role does not have any supervisory responsibilities
Qualifications and Experience
- Associates degree or higher preferred
- Fundamental Payroll Certification (FPC) required (at time of hire or within 12 months); CPP preferred
- 3+ years of Payroll experience involving end-to-end processing, research, payroll logic, and troubleshooting
- 3 + years Customer Experience, or proven skills to operate at this experience level
- Advanced Proficiency with the Microsoft Office suite, including Microsoft Word and Excel
- Demonstrated logical Payroll thinking
- Consultative mind set with a heart of a teacher
- Experience with and understanding of Payroll Taxes
- Experience with intermediate Payroll configuration
- Strong understanding of Payroll Compliance
- Year-End Support and W2 Consultation experience
- Multi-Jurisdiction tax and/ or Payroll Year End Adjustments experience
- Flexibility of hours to meet customers needs
- Strong written and verbal communication skills
Preferred Skills
- Experience in an outsourcing environment, payroll or tax
- Systems Implementation experience
- Workday Payroll experience
- Accounting / Book Keeping / GL experience
- Experience with Salesforce programs
#LI-REMOTE
You are encouraged to learn and share ideas when you join the OneSource Virtual team. We reward innovative thinking, fresh perspectives, creative collaboration, and hard work. As an organization experiencing routine strategic growth, we are always on the lookout for intelligent, talented, and forward-thinking professionals to join our team. OSV employees enjoy a values-based culture, upward mobility, and professional development with opportunities of all kinds.
by twochickswithasidehustle | Jul 17, 2024 | Uncategorized
locationsUS-Remotetime typeFull timeposted onPosted 9 Days Agojob requisition idREQ-2024-179
OneSource Virtual (OSV) has helped more than 1,000 Workday customers take their teams from transactional to transformational with innovative technology and services for HR, payroll, and finance. Founded in 2008, OSV is the leading exclusive provider of Business-Process-as-a-Service (BPaaS) solutions for Workday, delivering services with unparalleled choice, unwavering commitment, and uncompromising support. OneSource Virtual’s global headquarters is located in Dallas, Texas, with additional locations across North America and Europe. Find your company’s solution at www.onesourcevirtual.com.
The Garnishment Specialist I is responsible for ensuring our customers’ employees have accurate and timely wage garnishment payments. This position is responsible to ensure the process automation is successful, and when necessary resolve processing automation failures. Requires the ability to work within established service level deadlines, multi-task, analyze legal orders, work efficiently and accurately. You will engage in low frequency of regular telephone interactions with garnishment agencies. Strong attention to detail and excellent analytical skills are necessary.
Duties
· Responsible for review and set-up for all child support and student loan garnishment orders; and, may require review of student loans.
· Ensure the end-result of the garnishment order is 100% accurate, including: order start and stop dates, deduction amount and frequency, and legally mandated answer letters and interrogatory responses.
· Maintain accuracy through analysis of optical character recognition (OCR) and robotic process automation (RPA) results.
· Identify failure points in the technology throughout the process.
· Interact with the customer teams to answer questions and resolve issues the team and/or customer may have.
· Complete assessment of garnishment incoming mail and determine resolution; or, escalate as appropriate.
· Review and correct daily failure notifications due to automation issues, including letter responses and electronic withholding orders.
Knowledge
· Ability to analyze and interpret information
· Troubleshooting & Analysis Skills
· Probing & Problem Solving Skills
· Strong Interpersonal Skills
· Process Oriented
· Ability to communicate effectively, both verbally and in written form
· Team player
· Customer service driven
· Superior organizational skills
· Ability to meet deadlines
#LI-REMOTE
You are encouraged to learn and share ideas when you join the OneSource Virtual team. We reward innovative thinking, fresh perspectives, creative collaboration, and hard work. As an organization experiencing routine strategic growth, we are always on the lookout for intelligent, talented, and forward-thinking professionals to join our team. OSV employees enjoy a values-based culture, upward mobility, and professional development with opportunities of all kinds.
by twochickswithasidehustle | Jul 17, 2024 | Uncategorized
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by twochickswithasidehustle | Jul 16, 2024 | Uncategorized
Job Summary
As a social brand ambassador in a customer facing role, the Social Media Customer Service Specialist is committed to identifying customer inquiries and needs within relevant social media conversations across social listening and multiple channels. Once identified, the Social Media Customer Service Specialist works with cross-functional teams, clients and/or vendor partners to ensure customer inquiries are addressed in a timely manner.
** Work schedule for this role is 12:00pm – 9:00pm (EST) ***
** NOTE: The main responsibility in this position is handling consumer complaints on social media. Content creation and campaign work are not part of this role. **
Job Responsibilities
Customer Engagement and Case Management – 40%
Prioritizes and responds to social media and review posts by customers, applicants, and vendors in adherence with compliance requirements and strict SLAs.
Engagement in a B2B, B2B2C and D2C capacity across social channels including (but not limited to) customers, prospective clients, prospective applicants, employees, and partners.
Determines appropriate course of action and escalates to respective teams, within a complex product and organizational structure. Owns the social case management process within the enterprise social media management tool.
Community Management – 40%
Works to analyze and identify relevant social media conversations globally across social listening and multiple channels (e.g., managed accounts, online, third-party ratings and review sites).
Leveraging a complex product and organizational structure, tags conversations appropriately to feed accurate and insightful reporting across lines of business, products, and regions.
Cross-functional Collaboration – 20%
Collaborates with global cross-functional teams across the enterprise to ensure case resolution, including (but not limited to) claims operations, customer service, marketing/corporate communications, HR partners, and product/services/logistics teams.
Serves as an important resource for regional and global leadership, providing social media best practices and information to key stakeholders identified through social listening.
Basic Qualifications
Bachelor’s degree in Marketing, Communications, New Media, Business or a combination of education and work-related experience
Minimum of 2 years’ professional experience in marketing, communications, digital or social media
Preferred Skills
Excellent verbal, written, and interpersonal communication skills
Ability to deal with ambiguity, under pressure and demonstrate resilience, without always having all the facts and data in the face of significant customer unhappiness
Ability to work effectively in a team environment and across all organizational levels, where flexibility, collaboration, and adaptability are important
Proven ability to manage multiple projects concurrently
Strong attention to detail
LIRemote
AssurantProudCR
Pay Range
$53,700.00 – $89,900.00
Any posted pay range considers a wide range of compensation factors, including candidate background, experience, and work location, while also allowing for salary growth within the position.
Helping People Thrive in a Connected World
Connect with us. Bring us your best work and your brightest ideas. And we’ll bring you a place where you can thrive. Learn more at jobs.assurant.com.
For U.S. benefit information, visit myassurantbenefits.com. For benefit information outside the U.S., please speak with your recruiter.
What’s the culture like at Assurant?
Our unique culture is a big reason why talented people choose Assurant. Named a Best/Great Place to Work in 13 countries and awarded the Fortune America’s Most Innovative Companies recognition in 2023, we bring together top talent around the world. Although we have a wide variety of skills and experiences, we share common characteristics that are uniquely Assurant. A passion for service. An ability to innovate in practical ways. And a willingness to take chances. We call our culture The Assurant Way.
Company Overview
Assurant is a leading global business services company that supports, protects, and connects major consumer purchases. A Fortune 500 company with a presence in 21 countries, Assurant supports the advancement of the connected world by partnering with the world’s leading brands to develop innovative solutions and deliver an enhanced customer experience through mobile device solutions, extended service contracts, vehicle protection services, renters insurance, lender-placed insurance products, and other specialty products.
Equal Opportunity Statement
Assurant is an Equal Employment Opportunity employer and does not use or consider race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by federal, state, or local law in employment decisions.
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Working in Assurant Careers in the United States
Though our U.S. headquarters is located in Atlanta, we have Assurant offices across the entire country. Our roots in the United States date back to the 1800’s, and we have continued expanding globally since then!
by twochickswithasidehustle | Jul 16, 2024 | Uncategorized
Description
American Specialty Health Incorporated is seeking an Associate Compliance Analyst to join our Regulatory and Program Compliance department. This position will support the company’s national regulatory compliance efforts. Note: The individual in this position is not intended to practice law or provide legal advice.
Hourly Salary Range
American Specialty Health complies with state and federal wage and hour laws and compensation depends upon candidate’s qualifications, education, skill set, years of experience, and internal equity. $21.22 to $24.00 Hourly Wage Range.
Remote Worker Considerations
Candidates who are selected for this position will be trained remotely and must be able to work from home (WFH) in a designated work area with company-provided technology equipment. This remote/WFH position requires you have a stable connection to your Internet Service Provider with the ability to participate by video in online meetings over a reliable and consistent network (minimum internet download of 50 Mbps and 10 Mbps upload speed).
Responsibilities
- Supports Regulatory and Program Compliance Department activities by focusing on the following key accountabilities in relation to 4 – 8 assigned states.
- Maintains required business licenses in a constantly changing regulatory environment. With oversight from Manager, develops understanding of the business need for each license and its licensing requirements for each license in their assigned states. Consults with Manager to resolve issues and to mitigate associated risks.
- Coordinates and assists with external communication with regulatory agencies. Consults with Manager regarding outcome of communication. Educates external contacts regarding unique aspects of ASH’s business practices. Consults with Manager to resolve any issues and to mitigate associated risks.
- Communicates and coordinates internally with various departments to understand operations and to communicate regulatory enforcement expectations of such operations including communicating courses of action, and with oversight from Manager, interpreting and translating enforcement expectations to current business practices. Effectively communicates with internal departments to obtain necessary information for regulatory filings based on the needs of each regulatory agency, in part by educating internal contacts on the unique regulatory environments in assigned states. Consults with Manager to resolve any issues and to mitigate associated risks.
- Acquires subject matter knowledge on regulatory enforcement expectations in assigned states in a constantly evolving regulatory environment
- Assists with research, communicates and coordinates regulatory compliance issues across multiple disciplines and levels of workforce (i.e. communicates well with staff ranging from entry level to senior executive level personnel).
- Effectively monitors legislative and regulatory activity impacting company operations in assigned states. Completes comprehensive legislative and regulatory reports for assigned states that includes initial assessment of impact to business operations, consulting with Manager to resolve high level or complex regulatory compliance issues. Effectively communicates such regulatory changes to organization through written communication and verbal presentations to designated committees and senior management.
- Under direction from Manager, performs research, initial analysis and summarization of regulatory compliance issues. Recommends courses of actions regarding regulatory compliance issues and presents recommendations to internal stakeholders. Resolves ad-hoc compliance issues. Consults with Manager to resolve complex regulatory compliance issues.
- Supports and compiles documents for regulatory filings based on knowledge of unique regulatory framework while meeting required deadlines; such filings include, but are not limited to, the following: license applications, license renewals, financial filings, inquiry/complaint responses and regulatory market surveys for annual and quarterly reports.
- Supports department with regulatory compliance projects that impact regional and national service areas.
- Supports regulatory compliance efforts for the company by focusing on the following:
- Coordinates projects and develops subject matter knowledge of specific compliance areas impacting assigned states and business operations specific to those states as directed by management.
- Assumption of responsibility for additional states as directed by management either on a transitional basis or as needed.
- Assists with training of new employees and other department staff as needed on a project basis at the direction of management.
- Under the supervision of Manager, assists with completion of multi-state, national or product implementation research projects.
- Supports the company’s overall activities by focusing on the following:
- Assists with the administration of the Regulatory Reporting Work Group; including finalizing the agenda and preparing minutes
- Immediately informs Manager of urgent issues and provides timely assignments status updates.
- Represents the company in an ethical, professional, and positive manner and complies with all company policies and procedures.
- Maintains confidentiality of all company information and uses discretion in discussing regulatory compliance issues with internal and external contacts.
- Maintains computer and system skills necessary to perform job functions.
- Strictly adheres to department administrative guidelines including, but not limited to, guidelines regarding project tracking and record keeping practices.
- Completes all ASH University training requirements, including required regulatory trainings, as well as ad hoc trainings required by management, within required timeframes.
Qualifications
- Bachelor’s degree in Health Care Policy or Administration, Law, English or equivalent degree required. If equivalent experience, high school diploma required.
- Minimum 1 year regulatory compliance experience, preferably in a health insurance or managed care environment. Experience to include monitoring legislative and regulatory requirements, maintaining regulatory licenses and coordinating and completing related filings, communicating with regulatory agencies, and assisting with regulatory compliance research.
- Experience with health insurance or managed care contracts helpful.
- Experience with Medicare and Medicaid helpful.
- Proficient in MS Office, with intermediate knowledge of Word and Excel; and proficient in use of Internet, SharePoint, and CRM databases.
- Understanding of Regulatory Agency operations, e.g., Department of Insurance, Department of Health, etc. Understanding of Commercial, Medicare, and Medicaid health care compliance preferred.
- Strong analytical and writing skills.
- Willingness to develop research skills.
- Understanding of ASH systems, policies and procedures preferred.
Core Competencies
- Demonstrated ability to interact in a positive, respectful manner and establish and maintain cooperative working relationships.
- Ability to display excellent customer service to meet the needs and expectations of both internal and external customers.
- Excellent listening and interpersonal communication skills to identify critical core competencies based on success factors and organizational environment.
- Ability to effectively organize, prioritize, multi-task and manage time.
- Demonstrated accuracy and productivity in a changing environment with constant interruptions.
- Demonstrated ability to analyze information, problems, issues, situations and procedures to develop effective solutions.
- Ability to exercise strict confidentiality in all matters.
Mobility
Primarily sedentary, able to sit for long periods of time.
Physical Requirements
Ability to speak, see and hear other personnel and/or objects. Ability to communicate both in verbal and written form. Ability to travel within the facility. Capable of using a telephone and computer keyboard. Ability to lift up to 10 lbs.
Environmental Conditions
Work-from-home (WFH) environment.
American Specialty Health is an Equal Opportunity/Affirmative Action Employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.
Please view Equal Employment Opportunity Posters provided by OFCCP here.
If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access our career center as a result of your disability. To request an accommodation, contact our Human Resources Department at (800) 848-3555 x6702.
ASH will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company’s legal duty to furnish information.
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