Quality Control Specialist

Employer: HealthMark Group

HealthMark Group is a leader in health information management and technology focusing on serving the health information management needs of physician practices and hospitals throughout the nation. HealthMark Group’s innovative technology and superior customer service enable clients to streamline operations by outsourcing administrative support functions such as the release of information and form completion processes. By integrating experience, technology and service, we help hospitals, health systems and clinics concentrate on what they do best, patient care.

HealthMark Group is growing and looking for bright, energetic and motivated candidates to join our team. This is an entry level position and an exciting opportunity for someone looking to start their career with a fast-growing company.

Our Data Entry role involves entering data from various sources into the company computer system for processing and management. A candidate working in data entry will need to efficiently manage a large amount of information that is often sensitive or confidential.

Entry level job duties include but not limited to:

  • Preparing and sorting documents for data entry.
  • Entering data into database software and checking to ensure the accuracy of the data that has been inputted.
  • Resolving discrepancies in information and obtaining further information for incomplete documents.
  • Reports directly to Quality Control/Data Entry Manager
  • Completes Data Entry of all requests
  • Records any relevant notes on specific requests for further/proper handling throughout the request life-cycle
  • Identify and accurately classify each request
  • Uphold HealthMark Group’s values by following our C.R.A.F.T.
  • Work quickly to meet the high-volume demand

Requirements:

  • Computer literacy and familiarity with various computer programs such as MS Office (formal computer training may be advantageous in progressing in this career)
  • Attention to detail
  • Knowledge of grammar and punctuation
  • Ability to work to time constraints

When applying, it would be greatly appreciated if you would complete the assessment screening process. This helps us to set candidates apart and make more informed decisions.

Job Type: Full-time $14.00 per hour

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Accounting Operations Specialist

Employer: Shipwell

About the Role

The Accounting Operations Specialist role provides you with a unique opportunity to join a high growth, third-party logistics company as we pivot into a record-breaking 4th year. You will be responsible for the review of customer and carrier financials, and the subsequent invoicing of customers and payment of carriers. The Accounting Operations Specialist will work closely with the rest of the Financial Operations Team to maintain & improve daily operations with the opportunity for various project-based work and room for growth.

What you’ll do when you get here:

  • Audit and process invoices sent to customers and bills paid to carriers on a daily basis
  • Effectively communicate with customers and carriers to reconcile discrepancies and variances as needed
  • Identify synergies to improve current financial operations processes through critical thinking and analysis
  • Assist with application of customer payments
  • Collaborate internally with multiple departments across the organization to ensure accurate invoicing and billing to include audit of outstanding invoicing and billing holds.
  • Respond to payment status and rate confirmation inquiries

What you need to have:

  • A high school degree or equivalent work experience in finance and invoicing/billing
  • Freight bill audit experience – Less Than Truckload, Truckload, & White Glove
  • Experience with data entry into accounting systems
  • Experience with Microsoft Excel and Google Sheets
  • Strong organizational skills and superior attention to detail
  • Team-oriented mindset and excellent written and verbal communication skills
  • Looking to be part of a growing company and open to taking on new challenges

What is Preferred:

  • Netsuite experience
  • G-Suite experience

Why Shipwell:

  • 401k plan
  • Unlimited PTO
  • Generous parental leave
  • Competitive salary and equity opportunity
  • Team building events and office competitions
  • Friendly, talented, and inclusive company culture
  • Offices in Austin, TX, Chicago, IL or 100% remote
  • Health, vision, dental, teladoc, STD, LTD, & Life insurance
  • Incredible growth opportunity at a fast growing company
  • Subsidized gym, cell phone, learning and commuter reimbursements
  • Receive an elite technology package to include a brand new MacBook Pro!

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Quality Assurance Associate – Remote Opportunity

Job Description:

We realize that our greatest assets are our best-in-class associates, which is why we’re dedicated to offering limitless opportunities for growth and advancement. We want to help you build a long-lasting career with Safe Step Walk-In Tub. Together, we can continue to lead the industry and help build our nation’s infrastructure from the ground up. Join our team today.

The Quality Control Specialist is responsible for the coordination of leads through our product management system. Monitoring inbound customer calls and Agent data entry processing to ensure call center standards in line with Company rules and regulations. Ensuring all leads generated are of the highest quality for Territory Coordinators, Management and representatives in the field.

Responsibilities:

  • Monitor and evaluate a high volume of inbound calls for compliance.
  • Organize and assign all web leads to Territory Coordinators in a timely manner.
  • Manage multiple Web based Lead Management tools and CRM’s.
  • Generate reports through our Lead Management tools, communicating results and make recommendations to improve adherence with internal policies, procedures and/or regulations.
  • Develop and maintain thorough knowledge and understanding of products, including performance and functional requirements of call center.
  • Monitor the effectiveness and quality of incoming calls as well as the effectiveness of training received on products, services, system applications, etc…
  • Identify potential process improvements and assist with improvement initiatives when appropriate.
  • Prepares internal reporting on quantity, quality and performance statistics and shares details with Leadership teams.
  • Conducts audits and tracks results for customer service representatives and data entry technicians.
  • Communicates reminders, exceptions and trends to the call center floor, supervisors and management.

Qualifications:

  • High School Diploma or equivalent
  • Computer literate with the ability to learn customer service software applications and ability to type 30 wpm
  • Ability to work and complete projects without supervision, self-motivated.
  • Ability to communicate with discretion and professionalism, understanding when confidentiality is needed.

Ferguson is dedicated to providing meaningful benefits programs and products to our associates and their families—geared toward benefits, wellness, financial protection, and retirement savings. Ferguson offers a competitive benefits package that includes medical, dental, vision, retirement savings with company match, paid leave (vacation, sick, personal, holiday, and paternal), employee assistance programs, associate discounts, community involvement opportunities, and much more!

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Data Entry

  • 3451
  • PAY RATE RANGE:$20 – $24
  • CITY:Los Angeles
  • STATE:California
  • DURATION:11/21/2021 – 01/20/2022
  • JOB TYPE:Contract
  • JOB DESCRIPTIONData Entry / Records Management Contractor | Remote
    • Pay: $20-24/hour
    • Start Date: ASAP
    • Location: Remote, supporting West Coast hours
    • Duration: Project Deadline: December 31st, 2021A Top 10 Public Accounting Firm is seeking a Data Entry / Record Management Contractor for multiple projects with deadlines of December 31, 2021.As a Data Entry / Record Management Contractor, you will review incoming legal documents in order to determine how and where they should be scanned, classified, and/or filed. Ability to study, analyze and identify financial, legal, and other types of documents is crutial.In this role you will be required to effectively manage and maintain database management of all relevant documents, and track all records requests and provide timely response to managers.Ideal candidates will be comfortable asking questions and eager to learn new information and processes.Qualifications
    • Ability to effectively prioritize and organize a substantial amount of work
    • Document Management System Analyst experience (Docuware preferred, but not required)
    • Collect, track, and manage records related to accounting, finance and legal.#PCO #LI-Remote

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Web Chat Consultant

Responsibilities

BASIC PURPOSE: Responsible for attending to live chats initiated by the guest on the Norwegian Cruise Line website. Works to enhance guest experience, as well as create long-lasting customer relationships, by building rapport, recommending modifications to products and services which promotes customer retention, driving direct sales and ensuring an overall superior customer service experience with Norwegian.

POSITION DUTIES AND RESPONSIBILITIES:

Respond to inbound chats in a timely manner. Establish and maintain quality relationships with consumers by delivering exceptional service, establishing rapport, and identifying and meeting needs and expectations.

Use sales skills to build customer base and have the autonomy to make decisions as they relate to daily priorities and assigned tasks.

Identify and help solve customer issues quickly and effectively.

Acquire in-depth industry and company knowledge to communicate cruise product features, benefits and pricing.

Use knowledge to make recommendations about promotions, itineraries and auxiliary products such as stateroom upgrades, onboard credits and other shipboard amenities.

Assist in maintaining brand consistency and being an example of missions and value of Norwegian Cruise Line.

Build strong relationships with customers, critical to achieving sales quotas and broadening customer base, all to ensure customer retention and development of business.

Perform other job-related functions as assigned.

EDUCATION: High school diploma or equivalent; bachelor’s degree in marketing, business administration or related field of study preferred.

EXPERIENCE: 6 months of working experience with the Norwegian Cruise Line brand. One year of customer service experience.

KNOWLEDGE & SKILLS: Strong written skills that lend to clear and concise text-based communication. Must maintain strong working knowledge of Norwegian cruise products, including the current fleet and ship itineraries.  Working knowledge of Salesforce and Sea Web.

APPLY HERE