by twochickswithasidehustle | Sep 6, 2024 | Uncategorized
Description
Primary contact for store teams and Loss Prevention teams as it relates to fraud activity and significant events. You will be responsible for but not limited to providing support to field loss prevention associates along with other store teams, developing cases with local Law Enforcement to resolve Organized Retail Crime, answering incoming associate calls to assist with shoplifting apprehensions or significant event, researching fraudulent activity, advising partners on fraud patterns and behaviors, and analyzing data and summarizing results.
ACCOUNTABILITIES
- Assist stores, both Loss Prevention and Store Management, with CCTV surveillance and apprehension of suspected shoplifters
- Review and disposition events which could negatively impact overall business, i.e. weather, fires, and other significant events
- Subject matter expert surrounding shoplifter behaviors and Kohl’s apprehension guidelines
- Guide store associates in proper actions regarding potential fraud or loss
- Independently identify incidents of associate fraud and theft activity thru data analyst and other investigative sources
- Answer calls from alarm monitoring center and making appropriate decisions on alarm disposition
- Handling incoming store calls for suspected credit card fraud
- Making follow up calls to potential credit card fraud victims
- Assess shoplifting patterns and techniques to identify organized retail crime activity
- Work closing with a multitude of law enforcement agencies
- Active monitoring of at risk store locations
- Develop and follow up on BOLO alerts
- Provide updated information related to store closings
- Communicate effectively verbally and written with leadership and store teams
QUALIFICATIONS
REQUIRED:
- High School diploma or equivalent
- Assertive and persuasive
- Extreme multi tasker
- Attention to detail
- Quick decision maker
PREFERRED:
- Experience in shoplifting apprehensions, fraud investigations and retail store operations
- Working knowledge of Microsoft and Google applications
- Ability to analyze data and summarize results
- Prior retail loss Prevention experience
SPECIAL REQUIREMENTS
- Ability to work a flexible schedule to include nights and weekends as needed
by twochickswithasidehustle | Sep 5, 2024 | Uncategorized
Company Description
It all started with an idea at Block in 2013. Initially built to take the pain out of peer-to-peer payments, Cash App has gone from a simple product with a single purpose to a dynamic ecosystem, developing unique financial products, including Afterpay/Clearpay, to provide a better way to send, spend, invest, borrow and save to our 47 million monthly active customers. We want to redefine the world’s relationship with money to make it more relatable, instantly available, and universally accessible.
Today, Cash App has thousands of employees working globally across office and remote locations, with a culture geared toward innovation, collaboration and impact. We’ve been a distributed team since day one, and many of our roles can be done remotely from the countries where Cash App operates. No matter the location, we tailor our experience to ensure our employees are creative, productive, and happy.
Check out our locations, benefits, and more at cash.app/careers.
Job Description
We are looking for a passionate and curious Fraud Specialist to join our team. As a Fraud Specialist you will be identifying and reviewing suspicious activity that has been flagged by internal tooling or through customer escalations. You will use investigation and analytical skills to take appropriate action and escalate emerging trends.
You Will:
- Review and action accounts in accordance with company policies and procedures.
- Investigate, monitor and escalate potential high risk and/or fraudulent activity related to customers’ accounts or transactional activity.
- Manage and respond to incoming claims in customer-impacting queues, in compliance with operational and regulatory obligations.
- Demonstrate strong attention to detail to ensure each case is clearly and accurately documented for future reference.
- Efficiently manage multiple issues at a time and maintain case closure Service Level Agreements within specified time frames to minimize revenue losses.
- Foster a culture of accountability, collaboration, speed, innovation, excellence and a fun work environment while continuously elevating the quality and caliber of our controls.
- Drives for Results by maintaining and meeting KPIs in productivity and quality assurance
- Maintains accountability and awareness of key process changes, system changes, organization, governance structures and their broader impacts
- Account Access, Identity, and Controls (AIC)
- Review customer accounts to look for risk indicators and take appropriate action to mitigate loss, minimize risk and exposure, while protecting the Cash App ecosystem according to company policies.
- Utilize internal tools and account data to confidently decision cases with little to no customer information or input provided
- Detect and Surface new patterns, trends, red flags, or risky behaviors to BIT and Data Science for machine learning model creation and maintenance.
- Surface and escalate Terms of Service violations, abuse, coercion, illegal activity, and exploitation appropriately to partner teams.
Qualifications
You have:
- Experience:
- Required: Minimum 1 – 2 years of experience in a fraud or prevention role
- Preferred: Minimum 1 – 2 years experience in the financial tech industry
- Internal Experience:
- Required: Minimum 1 – 2 years experience at Cash App
- Preferred: Minimum 1 – 2 years experience in the financial services industry
- Skill Set & Knowledgebase:
- Moderate knowledge of banking policies, procedures and governmental regulations
- Must possess basic knowledge of a core banking system as well as the bank policies and procedures related to laws and regulations.
- Background in making data driven decisions and managing cases in a Customer Relationship Management (CRM) tool.
- Ability to utilize internal tooling for account based reviews.
- Understanding of transaction monitoring and risk related behaviors through customer transactions.
Additional Information
Block takes a market-based approach to pay, and pay may vary depending on your location. U.S. locations are categorized into one of four zones based on a cost of labor index for that geographic area. The successful candidate’s starting pay will be determined based on the candidate’s work location and may be modified in the future.
Zone A: USD $29.60
Zone B: USD $27.48
Zone C: USD $23.93
Zone D: USD $22.15
In addition to the regular hourly rates listed above, this role may be eligible for a shift differential for employees who are scheduled to work weekend (Saturday/Sunday) shifts.
To find a location’s zone designation, please refer to this resource. If a location of interest is not listed, please speak with a recruiter for additional information.
Full-time employee benefits include the following:
- Healthcare coverage (Medical, Vision and Dental insurance)
- Health Savings Account and Flexible Spending Account
- Retirement Plans including company match
- Employee Stock Purchase Program
- Wellness programs, including access to mental health, 1:1 financial planners, and a monthly wellness allowance
- Paid parental and caregiving leave
- Paid time off (including 12 paid holidays)
- Paid sick leave (1 hour per 26 hours worked (max 80 hours per calendar year to the extent legally permissible) for non-exempt employees and covered by our Flexible Time Off policy for exempt employees)
- Learning and Development resources
- Paid Life insurance, AD&D, and disability benefits
These benefits are further detailed in Block’s policies. This role is also eligible to participate in Block’s equity plan subject to the terms of the applicable plans and policies, and may be eligible for a sign-on bonus. Sales roles may be eligible to participate in a commission plan subject to the terms of the applicable plans and policies. Pay and benefits are subject to change at any time, consistent with the terms of any applicable compensation or benefit plans.
United States and Canada EEOC Statement
We’re working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is a proud equal opportunity employer. We work hard to evaluate all employees and job applicants consistently, without regard to race, color, religion, gender, national origin, age, disability, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class.
We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we’re doing to build a workplace that is fair and square? Check out our I+D page.
Additionally, we consider qualified applicants with criminal histories for employment on our team, and always assess candidates on an individualized basis.
While there is no specific deadline to apply for this role, on average, U.S. open roles are posted for 70 days before being filled by a successful candidate.
Block, Inc. (NYSE: SQ) is a global technology company with a focus on financial services. Made up of Square, Cash App, Spiral, TIDAL, and TBD, we build tools to help more people access the economy. Square helps sellers run and grow their businesses with its integrated ecosystem of commerce solutions, business software, and banking services. With Cash App, anyone can easily send, spend, or invest their money in stocks or Bitcoin. Spiral (formerly Square Crypto) builds and funds free, open-source Bitcoin projects. Artists use TIDAL to help them succeed as entrepreneurs and connect more deeply with fans. TBD is building an open developer platform to make it easier to access Bitcoin and other blockchain technologies without having to go through an institution.
by twochickswithasidehustle | Sep 4, 2024 | Uncategorized
Description
JOB SUMMARY
The Credentialing Specialist is responsible for screening reviewers for required credentialing and background information, including professional sanctions and criminal background information. The position requires coordination between multiple departments at Dane Street to provide support relating to the information, data, and standards involved in reviewer credentialing.
Dane Street’s success relies on individual and team contributions every day. We care for our customers, each other and Dane Street. It is the responsibility for all of us to maintain a positive working environment that promotes client satisfaction and results.
MAJOR DUTIES & RESPONSIBILITIES
- Initial Credentialing: Enters reviewer application data, performs online searches of reviewers, conducts primary source verification of reviewer board certifications, licenses, background checks, and malpractice checks. Uploads documents to the electronic reviewer file, produces Judgments page to include comments from the Medical Director. Applies client Do Not Use status as required. Communicates the application status with the Operations team, including when an application is denied by the Medical Director.
- Recredentialing of Reviewers: Sends applications to reviewers, conducts prime source verification of board certifications, licenses, and malpractice checks. Performs online searches of reviewers. Refers reviewers with “red flags” to the Medical Director for review. Indicates Do Not Use status and Medical Reviewer comments in Judgments document.
- Updating Expired Licenses, Board Certifications, and Workers’ Compensation Registration: Reviews licenses, certifications, and registrations for expiration status.
- Exclusions, Preclusions, Background and Sanction Checks: Creates and receives sanctions check clearinghouse reports and search for each sanction identified. Finds supporting documentation, including court documents or National Practitioner Data Bank reporting. Sends information to the Medical Director for review.
- Reactivating, Deactivating, Do Not Use, Reviewer Contact Data and W9 Requests: Obtains W-9 documents in response to address changes. Clones profiles in the event of a fundamental identifying data change. Removes reviewers from the panel based on client or Operations department requests.
- Editing Fee Schedules: Performs data entry of new fees or updated fees. Obtains new fee agreements as appropriate.
- Participation on the Quality Management Committee: Participates in the Quality Management Committee meetings, which is required by URAC but incorporates Dane Street quality improvement functions. Participation includes requested follow up activities.
- Assist Dane Street Team Members with Credentialing Content: Provides credentialing related advice to leadership and for contracting and Operations functions.
Other duties & special projects, as assigned and based on business needs.
Requirements
EDUCATION/CREDENTIALS:
An Associate’s Degree or Bachelor’s Degree is preferred.
JOB RELEVANT EXPERIENCE:
Credentialing experience in a healthcare or insurance setting preferred. .
JOB RELATED SKILLS/COMPETENCIES:
Knowledge of URAC and relevant State and Federal guidelines. Excellent communication skills as well as understanding of medical terminology. Critical thinking, ability to manage time efficiently and to meet specific deadlines. Computer literacy and typing skills required.
WORKING CONDITIONS/PHYSICAL DEMANDS:
Any lifting, bending, traveling, etc. required to do the job duties listed above. Long periods of sitting and computer work.
WORK FROM HOME TECHNICAL REQUIREMENTS:
Supply and support their own internet services.
Maintaining an uninterrupted internet connection is a requirement of all work from home position.
This job description is subject to change at any time.
Benefits
Join our team at Dane Street and enjoy a comprehensive benefits package designed to support your well-being and peace of mind. We offer a range of benefits including medical, dental, and vision coverage for you and your family. Additionally, we offer voluntary life insurance options for you, your spouse, and your children. We also offer other voluntary benefits which include hospital indemnity, critical illness, accident indemnity, and pet insurance plans. Employees receive basic life insurance, short-term disability, and long-term disability coverage at no cost. Our generous paid time off policy ensures you have time to relax and recharge, while our 401k plan with a company match helps you plan for your future. Apple equipment and a media stipend are provided for remote workspace.
ABOUT DANE STREET:
A fast-paced, Inc. 500 Company with a high-performance culture, is seeking insightful forward-thinking professionals. We process over 200,000 insurance claims annually for leading national and regional Workers’ Compensation, Disability, Auto, and Group Health Carriers, Third-Party Administrators, Managed Care Organizations, Employers, and Pharmacy Benefit Managers. We provide customized Independent Medical Exams and Peer Review programs that assist our clients in reaching the appropriate medical determination as part of the claims management process.
by twochickswithasidehustle | Sep 4, 2024 | Uncategorized
Join our growing team at Vetcove, and help us transform how veterinarians buy the supplies they need to keep America’s pets healthy. Vetcove’s eCommerce and mobile platforms enable veterinary practices to compare and buy from all of their vendors in one place. Our community of more than 17,000 veterinary hospitals employs tens of thousands of veterinarians, and delivers care to many millions of animals every year across all 50 states. We’re a growing team on a mission to modernize the $50B+ animal health industry. Simply put, Vetcove helps veterinary organizations spend more time giving care, and less time shopping and comparing across vendors to supply their practices. Vetcove is a Y Combinator and venture-backed growth stage company with notable investors in Silicon Valley and NYC. We’re looking for exceptionally talented and passionate people to join our growing team.
About the Position
The Support Associate is responsible for engaging with our vibrant community of veterinary professionals to support them in their critical purchasing decisions and processes through the use of the Vetcove platform.
Members of the support team work collaboratively to help provide our users an excellent experience on our platform through live chats, phone calls, emails, internal discussion boards, and platform demos This role plays a pivotal part in ensuring a positive and delightful day-to-day experience for every user leveraging the platform for their supply ordering needs.
The ideal candidate is a proactive self-starter who thrives in a fast-paced, team environment. This person will be excited by the challenge of supporting and growing a large community of thousands of passionate veterinary professionals through answering intercoms via our platform, troubleshooting, and working cross-functionally to help evolve our platform.
Experience in a relevant customer-facing role, as well as excellent written and verbal communication skills, are required. Knowledge of intercom and/or experience with other chat platforms is strongly preferred.
What you’ll do
Support existing Vetcove users by responding to user inquiries via live chat, email, and phone in a timely manner
Troubleshoot issues quickly and explain scenarios/solutions in an easily digestible and effective manner
Handle various daily and weekly admin responsibilities, such as proactive account management, item issue reports, item reviews, credit approvals, and more
Work cross-functionally to provide our engineering, partner, and corporate teams with information on feature requests and recommendations for enhancements to our tools
Work with vendor and industry partners to streamline communication and alerts between systems
Help to continuously develop and expand processes in order to streamline support workflows
You should have
1 year of relevant, customer facing work experience
2 Year Associates Degree or 4 Year College Degree
Excellent written and verbal communication skills
Experience in chat support preferred
Patience and compassion when handling difficult situations
Ability to adapt quickly and manage many concurrent responsibilities
A strong desire to learn and help our customers succeed
A positive attitude and one-for-all team mentality and excellent collaboration skills
Tech/start-up work experience is a plus but not required
Benefits (Full Time Roles)
100% remote within the USA
Medical, Dental, and Vision Insurance
Automatic 401k contribution
Employee referral program
At home office set up
Bi-annual company retreats
Open vacation policy
Equity
Monthly team events
Please note we are unable to sponsor work visas at this time.
Attention all job seekers! We want to ensure that you’re well-informed about a serious matter affecting the job market. It has come to our attention that scammers are operating in the industry, impersonating employees and attempting to deceive savvy applicants like you. Here’s what you need to know:
Our job listings are exclusively available on official sites (our careers page, LinkedIn, BuiltIn, and Indeed). Be cautious of other sources claiming to represent us or any organization that you’re interested in. Stay on the lookout!
Authentic communications from our company will only come through verified email addresses and phone numbers. If you receive unexpected messages or calls, exercise caution and verify their authenticity. Don’t let scammers catch you off guard!
It’s essential to independently verify the legitimacy of any job postings you come across. Visit our official careers page to confirm the validity of any openings. Stay proactive and protect yourself!
Remember that during the application process, we will never request sensitive personal or financial information from you. Be wary of anyone asking for such information. Keep your personal data secure!
If you suspect any fraudulent activity or encounter suspicious individuals, please report it immediately to our recruiting department. By working together, we can combat these scams and keep the job market safer for everyone.
We understand the importance of your job search and want to ensure your experience is positive and secure. Always exercise caution and stay scam-smart!
Vetcove is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome applicants from all backgrounds, regardless of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status. We are dedicated to providing a work environment free from discrimination, harassment, and retaliation. It is our policy to provide equal employment opportunity to all applicants in accordance with all applicable laws and regulations. If you require accommodations during the application or interview process, please let us know and we will make every effort to accommodate your needs.
by twochickswithasidehustle | Sep 3, 2024 | Uncategorized
Job Details
Description
** Note: This job posting is only available to US residents. **
A Virtual Medical Scribe works from home, partnering with a medical provider to document patient visits in real-time.
Now offering a $500 bonus once the scribe has completed ALL training and is performing real-time documentation one-on-one with assigned physician!!! (See more details below in regard to job requirements and required training.)
Requirements include:
-Knowledge of medical terminology
-Fast typing speed and accuracy; computer skills
-Flexibility to work uninterrupted 8-to-10 hour shifts between 7am and 7pm, Monday through Friday. (Open, flexible availability is required for both part-time and full-time, but part-time schedules vary between 3 to 4 days a week, no more than 30 hours weekly). (No evening/weekend hours available.)
-Access to secure internet and private workspace
-Professionalism; communication skills
Keep reading to find out more!
Virtual Medical Scribes make a difference by…
Reducing physician burnout and turnover!
Improving accuracy of clinical documentation!
Allowing physicians to focus more on their patients!
Virtual Medical Scribes document physician-patient encounters by…
Actively listening to live conversations between physicians and patients.
Communicating and verifying patient information with physicians.
Utilizing EHR/EMR programs like Epic, Athena, Cerner, etc.
Why work with AQuity Solutions, an IKS Health Company?
Work from the comfort of your own home! Our scribe teams are 100% remote.
Opportunities for growth and leadership experience!
Company equipment is provided! (Upon successful completion of training program.)
Great benefits including insurance options, 401k, holiday and paid time off.
What skills do YOU need to be successful as a Virtual Medical Scribe?
Working knowledge of medical terms through:
Recent clinical experience as a medical assistant, medical transcriptionist, etc.
OR college-level courses in medical terminology, anatomy, and physiology.
Successful completion of AQuity’s scribe training program (including “team training” with assigned physician).
Strong computer and typing skills. (Typing test required.)
Strong communication skills including:
Ability to hear and understand all information provided by patient or healthcare provider in a remote environment and transcribe into clear written records.
Excellent listening skills and ability to understand diverse accents and dialects of physicians, their staff, and patients.
Bilingual scribes needed (Spanish). (Not required.)
Other position requirements…
Availability to work full, uninterrupted 8-to-10 hour shifts during normal business hours (at least 3 shifts per week, Monday through Friday, 7am to 7pm).
18 years of age or older.
Currently live and authorized to work in the borders of the United States.
HIPAA compliant and noise-free workspace.
Secure, high-speed internet connection. (Satellite internet not acceptable.)
Personal computer compatible with Microsoft programs used for training. (Company equipment is provided after training.)
About IKS Health
On October 31, 2023, IKS Health purchased AQuity Solutions to create the most comprehensive provider of administrative, clinical, and financial services for healthcare organizations in the U.S.
IKS Health takes on the chores of healthcare – spanning administrative, clinical, and operational burdens – so that clinicians can focus on their core purpose: delivering great care. Combining pragmatic technology and dedicated experts, IKS enables stronger, financially sustainable enterprises. IKS’s Care Enablement Platform delivers data-driven value and expertise across the care journey, and IKS is a partner for clinician enterprises looking to effectively scale, improve quality, and achieve cost savings through forward-thinking solutions. Founded in 2006, IKS’s global workforce supports large health systems across the United States.
Compensation and Benefits: The pay range for this position is $9.00 – $12.00 per hour (unless dictated by state/local minimum wage). Pay is based on several factors including but not limited to current market conditions, location, education, work experience, certifications, etc. Aquity Solutions offers a competitive benefits package including healthcare, 401k, and paid time off (all benefits are subject to eligibility requirements for full-time employees). Aquity Solutions is an equal opportunity employer and does not discriminate based on race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
Qualifications
Behaviors
Preferred
Dedicated: Devoted to a task or purpose with loyalty or integrity
Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
Motivations
Preferred
Growth Opportunities: Inspired to perform well by the chance to take on more responsibility
Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization
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