by twochickswithasidehustle | Jan 11, 2022 | Uncategorized
Evolve is a hospitality company with a mission to make renting a vacation home easy for everyone. Thanks to an unapologetic passion for hospitality, we now support over 17,000 properties in over 750 markets across North America. We enjoy earning each guest and owner’s business – all while having some fun along the way.
Why this roleAdvisors of Listing Activation help create and maintain stand-out online listings for Evolve homes across vacation rental listing sites including Airbnb, Vrbo, and Evolve.com. In this role, you will be responsible for writing and optimizing dynamic, high-performing copy that accurately depicts each property’s most attractive attributes, as well as building the “nuts and bolts” of each listing, such as fee and amenity structures.
The right candidate for this position is a self-starter who is extremely organized and is able to work both independently and collaboratively. The perfect left brain/right brain mix will do very well in this creative, yet detail-oriented role.
This is a great opportunity for you to gain hands-on experience working with a high-growth company. If you are interested in growing your writing and SEO skills while also being immersed in business processes, this is the job for you!
What you’ll do
- Write and edit strategic copy marketing Evolve properties to travelers
- Capture every detail of new homes accurately to encourage bookings
- Accommodate owner requests without sacrificing quality or brand standards
- Work efficiently without sacrificing quality
- Perform basic market & SEO analysis ensuring stand-out listings
- Adapt to rapidly changing priorities and processes based on current needs
- Execute frequent cross-team communication in consultative situations
- Edit content on existing listings, based on property changes & owner requests
- Carry out shifting content initiatives based on current needs
What makes you a great fit
- 1+ years copywriting or technical writing experience
- Bachelor’s degree in Marketing, English, or Journalism preferred
- Strong project management and time management abilities
- Strong verbal and written communication skills
- Team-player mentality & ability to adapt to change
- Highly organized and detail-oriented
- Strong proofreading & editing abilities
Location
Evolve has a flexible working environment so teammates can work remotely anywhere in the state of Colorado, in our beautiful downtown Denver office, remotely or a hybrid of both!
Compensation
For this role our pay rate is $23.07 per hour
Total Rewards at Evolve
At Evolve, we care for our teammates by supporting their physical, mental, and financial wellbeing through a comprehensive Total Rewards Program.
- Industry competitive pay, including equity in the company for all Evolvers
- Health insurance package options that include 100% employer paid HDHP plan and two PPO plan options for you and your dependents
- Employer-paid dental, and vision, for you and your qualified dependents
- Paid life insurance, short-term disability, and long-term disability coverage
- 401(k) with a 4% match that vests immediately
- PTO, sick days, and paid Parental Leave
- Rich learning and development program for Evolvers
But wait, there’s more… optional benefits offered include commuter benefits, pet insurance and travel perks.
About Us
Opportunity: Our leadership and management teams are dedicated to creating meaningful learning and growth opportunities for all Evolvers, as well as providing clear expectations and continuous feedback.
Community: It’s easy to make friends at Evolve. We support maintaining a strong community through our teammate-led groups focused on learning, inclusion, environmental wellness, and more.
Transparency: Every month, our leadership team shares how the company is performing, explaining where we’re headed next, and recognizing team members for jobs well done.
Values: They mean more to Evolve than just bullets on a page, they drive our daily decisions and impact how we work as a hospitality company.
- Earn It
- Build Loyalty One Interaction at a Time
- Communicate Often, Honestly & Directly
- Embrace Change
- Stay Hungry & Humble
- Care
- Be Efficient
- Take Risks
- Learn Every Day
- Have Some Fun Along the Way
APPLY HERE
by twochickswithasidehustle | Jan 11, 2022 | Uncategorized
Our mission is to accelerate the adoption of cryptocurrency so that you and the rest of the world can achieve financial freedom and inclusion. In our first decade, Kraken has risen to become one of the largest, most successful and respected crypto exchanges on the planet.
We are changing the way the world thinks about finance and our range of successful products are playing a critical role in the mainstream adoption of crypto assets. We continue to trail-blaze into new territory with the introduction of Kraken Bank, providing a more seamless integration between crypto and the traditional financial system. This makes us the first crypto company (ever) to be awarded a U.S. state banking charter.
Our diverse group of 2,400+ Krakenites are distributed all over the world as part of our ‘remote first’ culture, united by a shared passion for delighting customers, upholding crypto values and achieving our meaningful mission. We attract people who push themselves to improve, are radically transparent and think differently in order to unlock their potential.
Crypto is a rapidly evolving industry and we’re just getting started. We’re growing fast and you’re invited to join the revolution!
About the Role
The Kraken Client Engagement team continues to grow at an astounding rate and we continue to hire as many talented specialists as we can find. On the Live Chat Support team, we are looking for quality- and results-driven candidates that can provide end-to-end support on a variety of our clients’ requests. By combining in-depth crypto knowledge, a passion for the industry, and a strong technical background, you can play a strong role in our success and ability to deliver world class support.
This is a full-time and fully remote role requiring English fluency.
You must have flexibility in your working hours to define your shifts with your Team Leader and be willing to work weekends.
Responsibilities
- Be diligent in attending training sessions and keeping up with the knowledge building about the industry, our robust product, and service offerings.
- Continually improve the client experience by providing a 6-star experience in every client’s interaction.
- Be proactive and contribute to the team’s growth.
- Utilize knowledge of crypto markets to solve complex challenges in a dynamic environment.
- Reach performance goals set by your Team Lead/Supervisor that align with the company’s larger plans.
- Have regular voice or video 1 on 1s with your Team Lead.
- Attend Team meetings.
- Provide feedback and let your management line know how they can help you achieve your goals and potential.
Requirements
- Motivated by Kraken’s mission and creating a seamless support experience for our global client base
- Strong knowledge of the cryptocurrency industry and passion for crypto
- Security and privacy focused
- Strong crypto and trading knowledge
- 1+ years of client services/client support experience on Live Chat channel.
- Experienced in handling a minimum of 3 chats at any given time.
- Strong communication skills.
- Ability to work on fast paced environments.
- Ability to multi-task and to handle high volumes of requests, all while creating a six-star experience for our clients.
- People-centered, supportive, flexible and a team player.
- Have flexibility in your working hours to define your shifts with your Team Leader and be willing to work weekends.
- Availability to work between 20-8 UTC.
- Previous experience using a customer experience platform is desired, but not a requirement.
Interested so far? Here’s how the hiring process will look:
- Pre-screen assessment – around crypto and customer support (you’ll have 72 hours to complete this).
- Interview with the team (60 minutes).
Location Tagging: #US #EU #APAC #CANADA #LI-Remote #LI-RK1
We’re powered by people from around the world with their own unique and diverse experiences. We value all Krakenites and their talents, contributions, and perspectives, regardless of their background.
As an equal opportunity employer we don’t tolerate discrimination or harassment of any kind. Whether that’s based on race, ethnicity, age, gender identity, citizenship, religion, sexual orientation, disability, pregnancy, veteran status or any other protected characteristic as outlined by federal, state or local laws.
APPPLY HERE
by twochickswithasidehustle | Jan 11, 2022 | Uncategorized
Description
Fellow is looking for a positive, thoughtful, and quick-thinking Customer Experience Agent to support the use of our coffee tools out in the wild.
Full-time position available (40 hours/week) available remotely anywhere in the United States.
Customers have questions; you will have answers. Your job will be to answer customers’ questions in a timely manner and be their voice as we develop new products and refine the ones we have.
Fellowproducts.com is the epicenter of the Fellow brand. You’ll help ensure a positive and frictionless relationship with our closest customers. Your domains will include the following:
- Customer Service: Where is our stainless steel from? How do I brew pour-over? When is my order arriving? You’ll be fielding all in-bound customer service emails and questions through Zendesk, live chat, and our social channels (i.e., Instagram, Facebook, Twitter). You’ll not only process returns, deal with disputes, and prevent fraud, but also help customers fine-tune their brew recipe and pick out the perfect Fellow gift.
- Order Logistics and Fulfillment: You will be one of our key points of contact with our fulfillment warehouses around the world. You will help ensure timely deliveries of B-to-C orders and provide support when needed.
- Product Expert: You will be intimately familiar with our product line. You will answer specific product questions, and be able to help customers find the best product for their home or business.
A typical shift could look as follows:
You will answer all customer emails and chats quickly and efficiently via Zendesk, look into missing/late shipments via our fulfillment platform, identify trends in customer feedback and report these to the Operations team, and come up with creative solutions to keep customers happy.
A bit about Fellow:
Fellow began as a Kickstarter and grew into an online shop and IRL storefront in San Francisco’s Mission District. We bring the third-wave coffee experience to people’s homes, via beautifully designed coffee-ware. We currently have a small, passionate, and committed team that loves to see coffee tools come to life.
A bit about you:
You’re thoughtful, creative, and love helping people. You’re an excellent communicator and are proactive about finding and fixing issues. You’re familiar with the small batch coffee movement and keep hearing how tasty the espresso is at Verve.
You’re also excited to offer new ways for the company to support customers more effectively through communication, design, and marketing.
Lastly, you’re fun and friendly but know when to get down to business. We have some great coffee-related jokes for you.
Requirements
- 2 – 3+ years of remote experience in e-commmerce customer service / customer experience
- High proficiency with computers and online tools such as Zendesk, Shopify, & G Suite.
- Experience answering a high volume of customer inquiries via email and live chat
- Excellent writer and all-round communicator
- Ability to work occasional overtime during high volume periods
- An appreciation for specialty coffee would be a nice bonus, but not required
Benefits
- Competitive compensation including employee equity plan
- Generous paid time off plan
- 401k with company contribution after 6 months of employment
- Medical/dental/vision insurance
- Better Yourself Wellness credit & Better Your Community donation matching
- Specific benefits for remote employees
- Best coffee anywhere
APPLY HERE
by twochickswithasidehustle | Jan 11, 2022 | Uncategorized
GetThru is hiring a Technical Support Associate to join our support team for the 2022 election cycle. Our team provides clear, helpful, and kind support to help our clients with their important work in political campaigns, nonprofits, and educational institutions. Our Support team is committed to bringing our clients the best customer service and user experience possible. We pride ourselves on solving problems in a friendly yet efficient way. We value teammates who communicate how they would want to be spoken to. We are a female-led operation, and we share a commitment to promoting diversity in the technology field.
In this role, you will help our ThruTalk and ThruText clients resolve product issues via email and live chat. You will also work closely with our product and technology teams. We provide support to our clients seven days a week. Our shifts are 8 hours long and can start as early as 9am eastern and end as late as 12am eastern. You will be working five days a week with our great team, so schedule availability and flexibility are essential.
This is a remote, full-time, exempt position through November 30, 2022.
About You
- Someone who truly enjoys helping customers get the most out of SAAS products;
- Ability to process information, triage, and decide priority
- Eager to troubleshoot using their problem-solving skills
- Excellent verbal and written communication skills, including phone, web chat, and screen-share communications
- Experience using dialing and/or texting software at any level (i.e. caller/texter or admin)
- Comfort in collaborating with a fully remote team
- A willingness to ask for help and a commitment to continual improvement
What You’ll Do
- Triage and respond to incoming requests for information and assistance through emails and live chat
- Work with technology systems and various tools to manipulate data and diagnose issues
- Respond to client information requests (e.g. total usage, troubleshooting)
- Assist in the creation and maintenance of support documentation, user guides, and training videos
- Process and manage work requests for ThruTalk
- Assist in identifying proactive support opportunities and trends
Nice to haves
- Experience with a formal triaging system
- Direct experience with ThruTalk or ThruText
- Experience with technical and customer support, training, and documentation or related work
- Experience working on political campaigns
While experience matters, we care as much about work ethic, creativity, determination, and values alignment. Please be sure to note in your cover letter how your skills align with the role.
About GetThru
GetThru’s mission is to empower organizations to connect authentically with their audiences at scale while building a sustainable company committed to progressive social change. Our tools have been used by more than 2,000 organizations to send over 1 billion text messages and make more than 750 million phone calls for voter contact, volunteer recruitment, fundraising, polling, and more. We were the primary texting and calling vendor for the 2020 Biden-Harris campaign along with numerous other successful candidates at the national, state, and local level. We are an all-remote company with 50+ full-time staff spread across the US and Canada. And while our roots are in progressive politics, we love partnering with organizations of all kinds that share our passion for creating a better world.
Location
GetThru is an all-remote company. Work from anywhere in U.S. and Canada as long as there is an internet connection that allows you to fulfill your duties. We do require occasional work travel, including an annual in-person all staff retreat and semi-annual departmental retreats (pandemic permitting).
Compensation
- $62,400 yearly salary equivalent for the term of employment (through November 30, 2022)
- Additional compensation via bonuses and participation in profit-sharing
- Participation in employee stock option pool
- 401K + employer match that begins on or after 3 months of employment
- 100% Health / dental / vision benefits for employees, 100% for dependents
- 3 weeks of vacation time in year 1 and 2, with increases thereafter
- Additional benefits: wellness stipend professional development stipend, paid parental leave, charitable giving match.
APPLY HERE
by twochickswithasidehustle | Jan 11, 2022 | Uncategorized
Employer: Daily Transcription
This position requires previous experience.
Requirements:
- Be at least 18 years old.
- Previous experience working with Subtitles/Captions.
- Access and knowledge to your own Subtitling/Captioning software.
- Sign an NDA prior to receiving the testing materials. (The NDA with instructions will be provided after submission of resume.)
We WILL NOT administer a test to anyone who has not shown they have experience in the field of Subtitling/Captioning.
Benefits of working with Daily Transcription
- Flexibility; create your own schedule. Work where and whenever you want.
- Assignments come to you, Paid Weekly.
- We pay higher rates than our competitors: Rev, Transcribeme, Scribie and many more (starting rates at $0.75 -$0.85 per audio minute).
- Receive training, feedback, and coaching. Collaborate with like-minded others and learn from the best.
- Spend more time with family while you earn extra income for your household.
- We don’t guarantee a specific amount of work per day/week but our top transcriptionist makes anywhere from $250- $950 per week.
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