by twochickswithasidehustle | Sep 11, 2024 | Uncategorized
Salary Range:
$20.00 To 21.00 Hourly
**Please note – this posting is only for candidates that reside in Texas, Florida, Upstate NY, Finger Lakes/Southern Tier, NY, Rochester, NY area. Applications from those outside of these areas will not be considered. This is a remote work opportunity.
For 38 years, ConServe has been a leading provider of accounts receivable management and collection services specializing in customized solutions for colleges and universities, guaranty agencies, private lenders, credit unions and government contracts.
We are based on the simple principle that helping people fulfill their obligations, in ways that preserve their dignity, enhances self-confidence and empowers them with a sense of control. At ConServe, we call it Fostering Financial Freedom®. We take great pride in being a team of the right people, doing the right thing, at the right time, the right way.
Why join us?
· Award-winning benefits packages
· Flexible schedules
· Growth opportunities
· Repeatedly named one of the Best Places to Work in Collections
· Two-time recipient of the Better Business Bureau’s Torch Award for Ethics
O*NET: 43-3011.00, 13-2071.00, 43-4051.00, 41-3031.02
Position Summary:
Our Quality Service Associates manage and collect delinquent accounts. Our consultative approach helps identify the most suitable way to resolve a balance in the best interest of all parties. Due to the competitive nature of these contracts, it is imperative ConServe locates experienced, professional individuals who are customer-focused, enthusiastic, detail-oriented and able to work in a fast-paced environment or remote work environment.
Essential Duties & Responsibilities:
Obtain information from Consumers in order to determine current financial situation and determine solutions
Provide solutions to Consumers to enable them to resolve their obligation administratively or voluntarily
Gather proper documentation from Consumers and maintain appropriate follow-up
Meet daily, weekly and monthly goals as set by management at ConServe
Daily Productivity – Work a specified number of accounts/cases daily and maintain an acceptable volume of phone calls as assigned to the position by Management.
Achieve a high level of customer satisfaction which is measured by compliments and a customer satisfaction survey provided to each consumer at the end of their call.
Record Maintenance – proper management & updating of system to maximize contacts
Skip-Tracing – to assist in locating & contacting consumers and businesses
Adherence to ConServe’s Blueprint Quality Management System, Code of Conduct, and Compliance Program
Non-Essential Duties & Responsibilities:
Other duties as assigned
Education Requirement:
High School Diploma or GED
Associates or Bachelor’s Degree preferred
Skills/ Requirements:
The ability to work the required scheduled shift
Fluent in conversational English and ability to proficiently read and write English
Strong verbal communication skills with the ability to listen, persuade, negotiate and obtain resolution
Intermediate Computer skills to document calls and navigate software packages, databases and the internet
Strong organizational and time management skills
Attention to detail
Ability to act independently to resolve problems
Motivation to learn
Ability to work in a positive, collaborative manner with coworkers
Ability and history of maintaining confidentiality and high level of trustworthiness
Ability and history of interacting well with team members and customers in a professional manner while maintaining a safe work environment
Ability to obtain and maintain Government Security Clearance
Ability to obtain and maintain State Collections Licensure
U.S. Citizenship or lawful Permanent Resident alien with three or more years as a permanent resident in the United States
No conflicts of interest with ConServe or our Clients
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job except for periodic breaks pursuant to applicable law.
Occasionally lift and/or move up to 25 pounds.
Ability to sit or remain sedentary for your entire work shift (8, 9, or 10 hour shift)
Ability to talk and listen on a phone for your entire work shift (8, 9, or 10 hour shift)
Ability to type on a computer for your entire work shift (8, 9, or 10 hour shift)
Reasonable accommodations may be made to the extent required under applicable law to enable individuals with disabilities to perform the essential functions of this position.
MISSION STATEMENT:
ConServe is dedicated to satisfying the needs of our Clients in a manner consistent with improving the human condition, and that will foster the development of long term mutually beneficial relationships with our Clients, our Employees, our Suppliers and Business Partners and the Community as a whole.
Disclaimer: The above job description is not a contractual or binding document; it is provided as a guide to the types of duties required to be undertaken. Duties may vary from time to time and this description is subject to review. Modifications will be made as needed to support changes in the business climate and requirements.
Continental Service Group, LLC., d/b/a ConServe endeavors to make www.conserve-arm.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact our Recruiting Department at: 585-421-1000, option 7 or by emailing: [email protected].
Qualified applicants will receive consideration for employment regardless of age, race, color, religion, national origin, sex, sexual orientation, gender, gender identity/expression, genetic disposition, genetic markers/carrier status, disability, creed, veteran status, military status, status as a victim of domestic violence, marital status, familial status, pregnancy, childbirth and related medical conditions, and disability, conviction (limited) or other legally protected status.
ConServe is a Drug Free Workplace
by twochickswithasidehustle | Sep 10, 2024 | Uncategorized
NerdWallet’s vision is to create a world in which everyone makes financial decisions with confidence. Our Content Marketing program is searching for an experienced YouTube creator to help to create highly engaging and entertaining content for our channel that helps consumers make smarter financial decisions, integrating NerdWallet advice, tools and products into videos along the way. We’re excited to partner with, and elevate, a creator whose personality and values align with NerdWallet’s in order to grow a large, loyal following on YouTube.
Where you can make an impact:
- Create highly engaging video content that educates and entertains our target audience, ultimately resulting in the growth of our channel.
- Apply your strategic mindset to drive results. You can identify the intersection of what makes for excellent YouTube content while aligning with NerdWallet brand and business goals.
- Manage team dynamics in an open, candid and constructive manner to allow for a test and learn approach to video ideas by being highly collaborative.
- Use your creative mindset and informed risk- taking to come up with fun and engaging new video formats that resonate with NerdWallet’s target audience.
Your experience:
- You have built an established YouTube channel in the personal finance space with 50K followers or more
- Comfortable with video recording technology required to self-film, test audio levels and quality, upload video files and set up filming backgrounds
- You’ve partnered with brands and are skilled at incorporating brand and product messages into video content that resonates with a target audience
- Experience in crafting headlines, conceptualizing thumbnails and creating pitches to drive engaging video concepts
- Experience in script writing including research, data collection and the ability to craft well organized outlines
- You have a track record of creating YouTube content that drives target audiences to take action
- Prior experience interviewing others on camera either in-person or in a remote situation
- Can formulate interview questions, ask follow ups and create good rapport with guests
Pay Transparency & Contract Details:
- The hourly rate for this position is $70-80/hour
- This is a W2 contract role hired by Magnit
- The estimated schedule for this engagement is approximately 40 hours per week for 12 months
- This position is 100% remote
by twochickswithasidehustle | Sep 8, 2024 | Uncategorized
Please do not respond to direct messages with your personal information. All job applications and your sensitive, personal information should only be submitted via our official job platform.
Internal Job Title: Cancellations Processor
Location: US-GA-Atlanta (Remote)
FLSA: Non-exempt
Job Overview:
This position provides support to dealerships and/or their representative. In executing the duties of the role, cancellation processors will ensure the dealerships, or their representatives will be reimbursing the unused portion of the contract cost. To perform the job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required, but is not a complete list of all essential job functions.
Job Responsibilities:
- Process a minimum of 75 cancellations daily.
- Ability to multitask.
- Ensure documents are linked to the correct contracts.
- Return any documents that do not meet the cancellations requirements back to the dealership, agent, customer or finance company.
- Research all returned checks.
- Review all paperwork pertaining to the customer’s contract, including cancellation dates, repossession letters, payoff.
- Responding to emails daily
- Ability to adapt & adjust to new and current Cancellation changes.
- Other duties as assigned by upper management.
The above statements are intended only to describe the general nature of the job and should not be construed as an all-inclusive list of position responsibilities.
Job Requirements:
- High School Diploma or equivalent combination of education and experience required. College degree preferred.
- Minimum of three years’ experience in customer service, insurance claims, call center environment. Experience within Automotive Industry preferred.
- Must have strong computer skills and the ability to troubleshoot and service policy issues.
- Must be proficient in Windows and MS-Office Products.
- Strong analytical and problem-solving skills. Superior verbal/written skills and communications skills.
- Strong interpersonal skills essential, Ability to handle complex situations. Exercises sound judgment when interacting with customers.
- Must have knowledge of cancellation procedures and ability to process requests as required.
- Ability to handle customer/client conflicts with professionalism & satisfactory results.
- Must have the ability to work effectively within a team and independently to meet key Service Level standards.
- Good punctuation, spelling, mathematical, grammar and attention to detail a must.
- Strong knowledge & understanding of forms manager and ability to review terms & conditions on all contracts.
- Ability to comprehend form verbiage in utilizing accurate completion of a cancellation.
- Must be authorized to work in the U.S
- Must be able to successfully pass a background check.
#LI-Remote
Company Benefits:
- Medical, Dental, and Vision Insurance
- Flexible Spending Account
- Health Savings Account
- 401(k) Plan with Company Match
- Company-paid Short-Term and Long-Term Disability
- Company-paid Life Insurance
- Paid Holidays and Vacation
- Employee Referral Program
- Employee Assistance Program
- Wellness Programs
- Paid Community Service Opportunities
- Tuition Reimbursement
- Ongoing Training & Personal Development
About Safe-Guard Products International:
Safe-Guard serves Original Equipment Manufacturers (OEMs), top retailers, and independent agents in the automotive finance and insurance industry with the leading Protection Products Platform. Our platform delivers innovative protection products and solutions that protect consumers from the perils of ownership, while providing Finance &Insurance professionals the tools to ignite scalable and sustainable business growth. Safe-Guard’s success is driven by over 850 employees, who serve more than 12,000 dealers and support contract holders across the U.S. and Canada.
For 30 years and counting, our team continues to transform the motor vehicle space, earning a stellar reputation from our partners and peers by providing: 1) the highest quality protection products in the industry, 2) a broad platform of branded product, technology, marketing, and training solutions, and 3) an unwavering commitment to uncomplicated care and customer service.
Safe-Guard Products International is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to age, race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, marital status, disability or protected veteran status, or any other status or characteristic protected by federal, state, or local law.
by twochickswithasidehustle | Sep 6, 2024 | Uncategorized
Welcome!
Are you passionate about supporting others through their life struggles? Do you currently have or have you ever had a background in psychology, counseling, coaching, or emotional wellness training? Have others in your life shared that you’re easy to talk to, warm, and a good listener? Do you enjoy communicating with others via text or chats?
If so, we welcome you to apply for the Peer Support Moderator role. Supportiv Peer Support Moderators guide, facilitate, and safeguard our 24/7 peer-to-peer small group chats. The position is a part-time contractor role, which does not include employee status or benefits. The role is 100% online/fully remote/work from home. Moderators designate their own flexible hours. Moderators may be eligible for incentives based on time commitment and work performance. All global time zones are welcome!
US: $15.50/hour
Global: Varies per standard country wages
We seek candidates with:
- Passion for emotional health and mental wellness
- Capacity to provide judgment-free support on a wide range of topics
- Strong interpersonal communication skills such as active listening, validation, empathy, open-ended questioning, and group facilitation
- Ability to self-edit advice giving or armchair therapy (both strictly prohibited) and follow protocols
- Openness to learning new skills, participating in ongoing training, and taking feedback towards continuous professional improvement
- Eagerness to think about experiences through chat participants’ perspective
- Willingness to offer suggestions on how to improve the moderator and chat participants’ experience
Job requirements:
- Age 18+
- Written and verbal fluency in English, including colloquialisms and slang
- Strong reading comprehension skills
- Tech-savviness and strong internet connection
- Minimum commitment of 5 hours of moderating per week
- Completion of a thorough qualification assessment (online, approximately six hours at your own pace and assisted by provided lessons) including topics such as empathy, tone, active listening, unconscious bias detection and response, conflict de-escalation, radical acceptance, and mental health basics..
- Completion of extended paid training on digital rapport building, group facilitation, reframing, collaborative problem solving, crisis protocols, troll detection and removal, resource sharing, competence boundaries, specialized topics & populations, trauma-informed care, and moderator wellness.
- Successful mastery of moderating skills demonstrated via exam and scenario testing
- Ongoing training, skill development, and performance feedback
by twochickswithasidehustle | Sep 6, 2024 | Uncategorized
Delta Group is a privately held, woman-owned, national investigative firm established in 1983 and headquartered in Buford, Georgia. With over 40 years of experience, Delta Group was built on the foundations of three key factors: People, Innovation and Results. People have always been at the core of who we are at Delta Group, and we pride ourselves on a culture that fosters the development and growth of our team. When it comes to Innovation, Delta Group has integrated innovation as a key driver in the development of our quality investigative performance and results across everything that we do. Throughout 4 decades in business, Delta Group has always been a results-driven company. We have a longstanding history of commitment to our clients in building trust based on our results and relationships. We’ve seen many changes during our tenure, but one thing that has never changed is our commitment to providing quality results.
Position Description:
Delta Group is currently seeking talented and experienced professionals to join our growing team as private investigators. The private investigator’s role at Delta Group will utilize ethical practices skills to gather facts and documentation on claimants as it pertains to Work Comp and Liability claims.
Diligent Compensation Package:
- $20-$35 per hour dependent on experience and geographical location
- Competitive Travel Rates
- Mileage Pay
- Covert Video Pay
- Daily Report Writing Pay
- Overnight Stay Per Diem.
- Opportunity for Potential Quarterly Bonus
- Additional Pay for Holiday Work
- Licensure Reimbursement for Eligible States (for Delta-specific licenses only)
- Continuing Education Program
The Delta Difference
- Dynamic and collaborative team
- Dedicated Regional Field Supervisors with Investigative Experience
- Attentive Case Managers committed to the client and investigator experience.
- Flexible Schedule
Job Responsibilities
- Conduct surveillance on Liability and Work Comp Insurance claims.
- Prolonged periods of sitting in a vehicle or other stationary positions during surveillance – up to 12 hours per day.
- Ability to travel to different locations for investigations, which may involve driving, walking, or using public transportation.
- Maintain visual focus during surveillance activities, often for extended periods.
- Ability to navigate various environments, including urban, rural, and indoor settings.
- Ability to review and dissect comprehensive reports, as well as Police reports.
- Ability to write a detailed surveillance report to Company Standards.
- Ability to review video in order to properly prepare reports.
- Ability to covertly document a Subject without being detected.
- Ability to search, locate and utilize Social Media throughout the investigative process.
- Ability to react quickly and use good judgement to scenarios that may arise during surveillance.
- Knowledge of pretexting preferable.
- Ability to think outside the box.
Required:
- Must be 18 years of age – unless otherwise stated by State Licensure Laws
- Associate degree or comparable field experience preferred
- Must pass background check
- Must pass a clean driving record
- Must be willing to obtain investigator licensing within your home state.
The final job level and annual salary will be determined based on the education, qualification, knowledge, skills, ability, and experience of the final candidate(s), and calibrated against relevant market data and internal team equity.
Delta Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex (including pregnancy, sexual orientation, gender identity / expression), national origin or ancestry, genetic information (including family medical history), physical or mental disability, protected veteran status, or any other characteristic protected under federal, state or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws.
Recent Comments