by twochickswithasidehustle | Feb 11, 2022 | Uncategorized
Description
Order Desk is a multi-channel order management app that helps ecommerce merchants automate, organize and control their order fulfillment process. Our customers include merchants new to ecommerce, fulfillment companies managing stores for their clients and internationally-recognized people and brands—to name a few.
We believe that:
- Customer support is essential to making a good product. The problems and questions our customers bring to us are what creates the foundation of every project we work on, so at Order Desk, we all do support. When we all help with support, everyone in our company is in tune with our customers and knowledgeable about our product and the way it’s being used.
- A healthy culture brings purpose to our work. We are invested in each other, we lift each other up, and we respect that we are each humans with lives, interests, and struggles outside of our jobs. We are serious about everyone on our team feeling safe, comfortable, and valued at work.
- Being self-funded keeps us invested. We care about what we do, so we’re in it for the long haul and are committed to growing responsibly and working creatively within the constraints of our own progress. Our goal is to make a useful, accessible product based on the needs of our customers, not the demands of investors.
- Remote work is the future. Being a remote company offers us valuable and diverse insight from a team of people all around the world. We believe in honoring the freedom to live our lives and care for our families and ourselves while practicing the self-discipline it takes to responsibly and successfully get our work done from wherever we choose to work.
About the Role
This is a full-time customer support position. We primarily communicate with our customers through email.
This isn’t your typical support role. Order Desk is a technically robust app where reaching proficiency takes time. Our approach to support takes experimentation and thinking outside the box as each customer we talk to has a unique problem to solve that requires reading comprehension, troubleshooting skills, analytical thinking, and being able to concisely explain technical concepts in a non-technical way. A normal support ticket here is equivalent to an escalations ticket at another company, so if you love a challenge and you’re inherently curious to know more, this is the job for you.
Our customers are people, not numbers, so we take a quality-first approach when working with them. As long as you’re honest, productive, empathetic and, above all, provide stellar support, we’re not going to hassle you about meeting metrics or KPIs because we want you to focus on taking care of our customers.
The entire Order Desk team is generous with our knowledge and our time, and we teach and learn from each other on a daily basis. Decisions are often made collectively based on the wisdom and experience we each bring to the conversation. We are willing to look beyond our own ideas and comforts to grow our potential and do the right thing for our customers and each other.
Requirements
You must have a high level of experience in email customer support, preferably in tech, or be able to show strong reading comprehension, analytical and written skills in the question and answers asked in the application process.
Obstacles are not roadblocks to you; they are challenges to be figured out. You’re a problem solver who likes to find solutions rather than waiting to be told what to do.
You’re a learner and a question asker; you aren’t afraid to be wrong if you know you can learn from your mistakes.
You are comfortable finding your way around a new software program.
You have the self-discipline and motivation to work efficiently and honestly in a remote company.
You appreciate the balance between fun and professionalism.
You speak and write English fluently.
You can live anywhere in the world as long as you are okay working during Pacific Standard Time (US) hours.
Benefits
This is a full-time position. The salary for this role is $55,000 – $65,000 USD/year, depending on experience.
US team members are provided medical, dental, and vision benefits. Team members outside of the US receive these benefits as part of their compensation package.
All team members get 3-4 weeks of flexible paid time off per year, six paid holidays, a technology upgrade program, and profit-sharing. When our company is successful, we share in that success.
We get together in person once or twice a year for a company retreat—which we look forward to doing again when the pandemic is behind us.
APPLY HERE
by twochickswithasidehustle | Feb 11, 2022 | Uncategorized
The Virtual Utilization Review (VUR) is a key contributor to the overall financial, quality, and clinical performance of the organization. The VUR supports an outcomes-oriented, patient care delivery system, which places the patient at the center of all activities.
The VUR facilitates the improvement of overall quality and completeness of medical record documentation. The VUR provides a positive financial impact to the institution through extensive interaction with physicians, nurses, other patient care givers, and coding professionals to ensure that medical record documentation accurately reflects the level of services rendered to patients and the clinical information utilized in profiling and reporting outcomes is complete. Monitors and evaluates care to ensure costs are medically necessary, provided in the appropriate setting, and are generated according to governmental and regulatory agency standards.
Essential Job Functions:
Resource Utilization
•Utilizes proactive triggers (diagnoses, cost criteria, and complications) to identify potential over/under utilization of services.
•Initiates appropriate referral to physician advisor in a timely manner.
•Understands proper utilization of health care resources and assists with identifying barriers to patient progress and collaborates with the interdisciplinary team.
•Collaborates with financial clearance center, patient access, financial counselors and/or business office regarding billing issues related to third party payers.
Medical Necessity Determination
•Conducts medical necessity review of all admissions. Utilizes approved clinical review criteria to determine medical necessity for admissions including appropriate patient status and continued stay reviews, possibly from an offsite location.
•Provides inpatient and observation (if indicated) clinical reviews for commercial carriers to the Financial Clearance Center (FCC) within one business day of admission.
•Communicates all medical necessity review outcomes to in-house care management staff and relevant parties as needed.
•Collaborates with the in-house staff and/or physician to clarify information, obtain needed documentation, present opportunities and educate regarding appropriate level of care.
•Collaborates with the financial clearance center, patient access, financial counselors, and/or business office regarding billing issues related to third party payers
Denial Management
•Coordinates the P2P process with the physician or physician advisor, FCC, Revenue Cycle team when necessary and when assigned and maintains documentation relevant to the appeal process.
•Maintains appropriate information on file to minimize denial rate.
•Assist in recording denial updates; overturned days and monitor and report denial trends that are noted.
•Monitor for readmissions
Quality/Revenue Integrity
•Demonstrates active collaboration with other members of the health care team to achieve the outcomes management goals including CMS indicators.
•Accurately records data for statistical entry and submits information within required time frame.
•Responsible for ConnectCare and ADT work queues assigned to VUR for revenue cycle workflow.
•Accurately records data for statistical entry and submits information within required time frame.
•Documentation will reflect all work and communication related to the FCC, payor, physician, physician advisor and in-house care management.
•Second-level physician reviews will be sent as required and responses/actions reflected in documentation.
Facilitation of Patient Care
•Prioritizes patient reviews based on situational analysis, functional assessment, medical record review, and application of clinical review criteria.
•Collaborates with the in-house care manager Maintains rapport and communication with the in-house care manager Demonstrates the knowledge and skills necessary to provide care appropriate to the age of the patients served on his or her assignment. Demonstrates knowledge of the principles of growth and development of the life span and possesses the ability to assess data reflective of the patient’s status and interprets the appropriate information needed to identify each patient’s requirements relative to his or her age, specific needs and to provide the care needed as described in departmental policies and procedures.
Communication
•Directs physician and patient communication regarding non-coverage of benefits.
•Maintains positive, open communication with the physicians, nurses, multidisciplinary team members and administration.
•Educates hospital and medical staff regarding utilization review program.
•Maintains a calm, rational, professional demeanor when dealing with others, even in situations involving conflict or crisis.
•Voicemail, Skype, and email will be utilized and answered in timely fashion. Hospital provided communication devices will be used during work hours.
•Staff is expected to respond and/or acknowledge communication from the FCC via approved communication guidelines and standardized service-line agreements.
•Staff must be available as designated for meetings or training, onsite or online, unless prior arrangements are made.
Team Affirmation
•Works collaboratively with peers to achieve departmental goals in daily work as evidenced by appropriate and timely communication which is respectful and clear. Sensitive to workload of peers and shares responsibilities, fills in and offers to help.
•Actively participates in departmental process improvement team; planning, implementation, and evaluation of activities.
•Provides back-up support to other departmental staff as needed.
Other Job Functions
•Complies with FCC and department policies and procedure, including confidentiality and patient’s rights.
•Maintains clinical competency and current knowledge of regulatory and payer requirements to perform job responsibilities (i.e., medical necessity criteria, MS-DRGs, POA).
•Actively participates in departmental meetings and activities.
•Participates in FCC and community committees as assigned.
•Actively participates in conferences, committees, and task forces as directed by the FCC division.
•Associates may be required to perform other job-related duties as required by their supervisor, subject to reasonable accommodation.
Employment Qualifications:
Required Minimum Educations: 4 year/Bachelor’s Degree; Specialty/Major: Nursing
Licensure/Certification Required: Current unrestricted LPN or RN license to practice nursing in Ohio, or a compact license. Baccalaureate degree preferred.
Minimum Years and Type of Experience: Five years nursing experience in an acute care environment required. Utilization review/discharge planning experience preferred. Recent and working knowledge of medical necessity review criteria experience preferred. Current working knowledge of quality improvement process preferred. Ability to receive high speed internet at home.
Other Knowledge, Skills, and Abilities Required: Excellent interpersonal, communication and negotiation skills in interactions with physicians, payors, and health care team colleagues. Remain focused on customer service at all times. Communicate ideas and thoughts effectively verbally and in written form. Able to participate collaboratively with all members of care team. Strong clinical assessment, organization and problem solving skills. Ability to assess and identify appropriate resources, internal and community, on assigned caseload and to work collaboratively with health care team, providers, and payors to achieve the desired patient, quality, and financial outcomes. Ability to organize information quickly and effectively; prioritize and complete multiple tasks effectively. Ability to work independently.
Scheduled Weekly Hours:40
Work Shift:All (United States of America)
We’ll also reward your hard work with:
- Great health, dental and vision plans
- Prescription drug coverage
- Flexible spending accounts
- Life insurance w/AD&D
- Paid time off
- Tuition reimbursement
- And a lot more
APPLY HERE
by twochickswithasidehustle | Feb 11, 2022 | Uncategorized
Company Info:
We help companies test and improve machine learning models via our global AI Community of 1 million+ annotators and linguists. Our proprietary AI training platform handles all data types (text, images, audio, video and geo) across 500+ languages and dialects. Our AI Data Solutions vastly enhance AI systems across a range of applications from advanced smart products, to better search results, to expanded speech recognition, to more human-like bot interactions and so much more.
Learn more at http://www.telusinternational.com
Position Open:
The position will allow you to work from home as an Independent Contractor on a flexible schedule of up to 20 hours per week completing tasks in a web-based evaluation tool. The tasks will involve determining the relevance and accuracy of information by performing online research and referring to guidelines provided to you. You will be rating tasks to validate data. You will be helping to authenticate data that will be used in live online search tools and applications by millions of users across the world.
Ideal Candidate:
Candidates for this position will need to have good research skills and a strong understanding of local and national information. Cultural, geographical, social media and current affairs knowledge are important in this role.
Job Requirements:
- Fluency in English essential.
- You must be living in the United States for the last 2 consecutive years
- Working knowledge of local and national geographical areas
- You must pass an open book online evaluation to demonstrate capability of reading and applying the guidelines
- Experience/know-how of using online maps, search engines and website research
- You must have familiarity with current and historical business, media, sport, news, social media and cultural affairs in the United States
- Access to and use of a broadband internet connection and associated computer and software to perform the work, all provided at your own expense
Benefits:
- Flexible Hours to work around home life
- Better Work-Life Balance
- Remote work & Location Independence
- Positive Environmental Impact
What’s next?
Don’t Delay! Submit your application through and a member of our recruitment team will review your application.
APPLY HERE
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