by twochickswithasidehustle | Feb 15, 2022 | Uncategorized
Athreon is a dynamic organization that provides qualified language specialists challenging and rewarding work opportunities. Whether you do police, legal, media or business transcription, we have numerous remote transcription job opportunities. Athreon transcriptionists set their own work schedules and have access to traditional transcription, speech recognition editing and QA work.
To qualify for our home-based transcription jobs, you must have a minimum of 2 years’ relevant work experience. If you’re currently enrolled in a transcription training program, please wait until you can furnish proof of graduation before applying.
by twochickswithasidehustle | Feb 15, 2022 | Uncategorized
Get to Know Voice
Voice is an NFT platform that is carbon neutral, easy to use and multi-chain compatible. At Voice, we believe that NFT technology will change the internet by introducing verified ownership to our digital world. We’re building a way for creators and communities to be rewarded for their engagement–the way it should be.
Come join us and build the future.
Description:
We are looking for a Customer Operations Specialist to join our team. The successful candidate will be experienced in handling a wide range of cross-functional roles and be able to work independently with little or no supervision. The Customer Operations Specialist will be resourceful, flexible, and enjoy the challenges of juggling multiple tasks across the organization.
This is an exciting opportunity to join a thriving, well-funded startup with big ambitions. In addition to doing ground breaking work, this role will be pivotal in establishing a culture of openness, positive communication, and continuous learning. We are looking for the best and brightest to take our platform to the next level. Are you it? Let’s talk.
Where you’ll make an impact:
- Customer Success
- Own the customer support ticketing system and triage and escalate tickets as needed
- Provide fast, comprehensive support to customers via Zendesk
- Become a product expert to help customers get the most out of Voice
- Troubleshoot a wide variety of potential issues across the flow of funds, identity verification (KYC), and third party systems
- Proactively identify emerging trends and potential bugs in customer support inquiries and escalate to the Product team as necessary
- Provide valuable customer feedback to Product and act as the champion of Voice users while helping Voice build a marketplace that is simple, user-friendly, and easy for creators and collectors alike to use
- Discover insights through continuous customer, user, and stakeholder engagement
- Partner with Marketing and Legal to write customer-facing documentation to stay current with product updates, including but not limited to FAQs, Terms of Service, Guidelines, etc.
- Collaborate with Partnerships in providing white glove experience to resident artists and curators
- Act as the face of Voice to all customers
- Trust and Safety
- Collaborate with Engineering and Legal on both automated and manual moderation of content on the platform
- Review a feed of submitted content (image, text, videos, and/or audio) to determine if content violates any community guidelines
- Escalate, flag, and/or remove guidelines-violating content
- Escalate any other complex or concerning content or user situations to internal team members as-needed
- Notify users of removed content or other actions using both automated and customized email templates
- Update records of removed content and/or user actions
- Maintain internal documentation and workflows to account for various scenarios and actions to take
- Payment Operations
- Partner with Product and Finance to monitor transactions for fraud and escalate and/or action on implicated actors and transactions as needed
- Manage KYC, CDD, EDD processes, including sanctions screening and transaction monitoring on the Voice marketplace platform
- Oversee the output of third party FCC systems, including managing escalations requiring regulatory reporting when needed
- Investigate potentially suspicious behavior and escalate any suspected money laundering, terrorist financing, fraud, and/or sanctions violations internally and report on as required by law
Your Experience:
- Associate’s or Bachelor’s degree is preferred
- Minimum two years of experience providing customer support in a high growth tech or fintech startup
- Minimum one year of content moderation and/or social media management experience
- Preferred experience with Zendesk, Intercom, or other CRM systems
- Bonus points if you have knowledge of crypto, payment technology, and/or fintech
You Have/Are:
- You care deeply about user experience and enjoy helping others
- You have outstanding communication skills (especially written) in English
- You are tech savvy, analytical, and a fast learner
- You are collaborative and responsive while able to work independently and with minimal supervision
- You have excellent time management skills and juggle multiple priorities with ease
- You demonstrate strong attention to detail and problem solving skills
- Your core values include discipline, integrity, and an unparalleled work ethic
APPLY HERE
by twochickswithasidehustle | Feb 15, 2022 | Uncategorized
Central Station Monitoring Agent
Position Summary:
Process gate transactions and alarm events from over 300 communities.
Job Responsibilities: To perform this job successfully, the Central Station Monitoring Agent may be expected to perform some or all of the duties listed, and other duties as assigned:
Properly verify visitors and vendors entering our gated communities.
Monitor armed areas to ensure intruders vacate the closed area.
Must be able to document and send intruder reports.
Must meet all verification standards.
Agent will work under close supervision during the first 90 days.
Must meet the organization’s AHT and schedule adherence goals/metrics.
Must keep up on both company and central station policies.
Position requires weekend, holiday and shift work and may require mandatory overtime.
POSITION REQUIREMENTS
Skills:
Self-motivated and have a professional attitude.
Excellent communication and listening skills.
Excellent teambuilding, customer service, and interpersonal skills.
Must possess good decision making skills, be very organized and detail oriented.
Must be proficient with computer, keyboard, and telephone.
Must meet minimum quality, professional, and verification standards.
Abilities:
Ability to work overtime as requested by management.
Ability to work effectively with others.
Ability to work as part of a fast paced team and be flexible.
Ability to interpret a variety of instructions provided in written, oral, or electronic form.
Ability to maintain one’s composure; keep emotions in check and avoiding aggressive behavior, even in very difficult situations.
Physical Demands:
While performing the duties of this job, the employee is required to sit for long periods of time and operate a computer and headset.
Specific vision abilities required by this job include close vision, distance vision, and ability to adjust focus.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Work Environment:
Fast paced call center office environment.
Minimum Qualifications:???????
High School Diploma or General Education Degree (GED).
Must be 18 years of age or older.
Able to pass a Federal background check and drug test.
Previous call center or alarm experience a plus.
Bi-lingual a plus.
FULL-TIME/PART-TIME Full-Time and/or Part-Time
EOE STATEMENT We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.
THIS POSITION IS CURRENTLY ACCEPTING APPLICATIONS.
APPLY HERE
by twochickswithasidehustle | Feb 15, 2022 | Uncategorized
Employer: Telus International
Part time, Independent Contractor, Work from Home Opportunity
The Role – Online Data Analyst
Company Info:
We help companies test and improve machine learning models via our global AI Community of 1 million+ annotators and linguists. Our proprietary AI training platform handles all data types (text, images, audio, video and geo) across 500+ languages and dialects. Our AI Data Solutions vastly enhance AI systems across a range of applications from advanced smart products, to better search results, to expanded speech recognition, to more human-like bot interactions and so much more.
Learn more at http://www.telusinternational.com
Position Open:
The position will allow you to work from home as an Independent Contractor on a flexible schedule of up to 20 hours per week completing tasks in a web-based evaluation tool. The tasks will involve determining the relevance and accuracy of information by performing online research and referring to guidelines provided to you. You will be rating tasks to validate data. You will be helping to authenticate data that will be used in live online search tools and applications by millions of users across the world.
Ideal Candidate:
Candidates for this position will need to have good research skills and a strong understanding of local and national information. Cultural, geographical, social media and current affairs knowledge are important in this role.
Job Requirements:
- Fluency in English essential.
- You must be living in the United States for the last 2 consecutive years
- Working knowledge of local and national geographical areas
- You must pass an open book online evaluation to demonstrate capability of reading and applying the guidelines
- Experience/know-how of using online maps, search engines and website research
- You must have familiarity with current and historical business, media, sport, news, social media and cultural affairs in the United States
- Access to and use of a broadband internet connection and associated computer and software to perform the work, all provided at your own expense
Benefits:
- Flexible Hours to work around home life
- Better Work-Life Balance
- Remote work & Location Independence
- Positive Environmental Impact
What’s next?
Don’t Delay! Submit your application through and a member of our recruitment team will review your application.
APPLY HERE
by twochickswithasidehustle | Feb 14, 2022 | Uncategorized
Part time, Independent Contractor, Work from Home Opportunity
The Role – Online Data Analyst
Company Info:
We help companies test and improve machine learning models via our global AI Community of 1 million+ annotators and linguists. Our proprietary AI training platform handles all data types (text, images, audio, video and geo) across 500+ languages and dialects. Our AI Data Solutions vastly enhance AI systems across a range of applications from advanced smart products, to better search results, to expanded speech recognition, to more human-like bot interactions and so much more.
Learn more at http://www.telusinternational.com
Position Open:
The position will allow you to work from home as an Independent Contractor on a flexible schedule of up to 20 hours per week completing tasks in a web-based evaluation tool. The tasks will involve determining the relevance and accuracy of information by performing online research and referring to guidelines provided to you. You will be rating tasks to validate data. You will be helping to authenticate data that will be used in live online search tools and applications by millions of users across the world.
Ideal Candidate:
Candidates for this position will need to have good research skills and a strong understanding of local and national information. Cultural, geographical, social media and current affairs knowledge are important in this role.
Job Requirements:
- Fluency in English essential.
- You must be living in the United States for the last 2 consecutive years
- Working knowledge of local and national geographical areas
- You must pass an open book online evaluation to demonstrate capability of reading and applying the guidelines
- Experience/know-how of using online maps, search engines and website research
- You must have familiarity with current and historical business, media, sport, news, social media and cultural affairs in the United States
- Access to and use of a broadband internet connection and associated computer and software to perform the work, all provided at your own expense
Benefits:
- Flexible Hours to work around home life
- Better Work-Life Balance
- Remote work & Location Independence
- Positive Environmental Impact
What’s next? Don’t Delay! Submit your application through and a member of recruitment team will review your application.
APPLY HERE
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