Customer Service Quality Assurance-Sr Associate (Remote)

At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection. 

Job Description

Under minimal direction provides reviews on product knowledge and customer care call coaching to employees to achieve adherence to customer interaction standard processes, transactional accuracy guidelines, regulatory compliance, and company policies in the contact centers. Provide verbal and written feedback regarding accuracy and competencies to employees and leadership.

Key Responsibilities

• Able to influence and educate by setting the example, providing direction and generally raising the level of performance of others while on the job

• Provides feedback to peers and leaders

• Provides review updates on quality and/or timeliness expectations

• Take calls to maintain personal proficiency and to support office level goals

• Builds and maintains client relationships

• Attends and presents at calibration meetings to achieve consistency in the review process

• Facilitates training for new hires and rotational employees as required

• Ensures timely reviews occur

• Identifies trends and assists with specific training needs as requested

Education

• 4 year Bachelors Degree (Preferred)

Experience

• 0-2 years experience (Preferred)

Supervisory Responsibilities

• This job does not have supervisory duties.

Education & Experience (in lieu)

• In lieu of the above education requirements, an equivalent combination of education and experience may be considered.

Skills

Customer Centricity, Digital Literacy, Inclusive Leadership, Learning Agility, Results-Oriented

Compensation

Compensation offered for this role is $18.17 – 30.36 per hour and is based on experience and qualifications.

The candidate(s) offered this position will be required to submit to a background investigation, which includes a drug screen.

Joining our team isn’t just a job — it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. And one where you can impact the future for the greater good.  

You’ll do all this in a flexible environment that embraces connection and belonging. And with the recognition of several inclusivity and diversity awards, we’ve proven that Allstate empowers everyone to lead, drive change and give back where they work and live. 

Good Hands. Greater Together.

Allstate generally does not sponsor individuals for employment-based visas for this position.

Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.

For jobs in San Francisco, please click “here” for information regarding the San Francisco Fair Chance Ordinance.
For jobs in Los Angeles, please click “here” for information regarding the Los Angeles Fair Chance Initiative for Hiring Ordinance.

To view the “EEO is the Law” poster click “here”. This poster provides information concerning the laws and procedures for filing complaints of violations of the laws with the Office of Federal Contract Compliance Programs

To view the FMLA poster, click “here”. This poster summarizing the major provisions of the Family and Medical Leave Act (FMLA) and telling employees how to file a complaint.

It is the Company’s policy to employ the best qualified individuals available for all jobs. Therefore, any discriminatory action taken on account of an employee’s ancestry, age, color, disability, genetic information, gender, gender identity, gender expression, sexual and reproductive health decision, marital status, medical condition, military or veteran status, national origin, race (include traits historically associated with race, including, but not limited to, hair texture and protective hairstyles), religion (including religious dress), sex, or sexual orientation that adversely affects an employee’s terms or conditions of employment is prohibited. This policy applies to all aspects of the employment relationship, including, but not limited to, hiring, training, salary administration, promotion, job assignment, benefits, discipline, and separation of employment.

QC Analyst/Trainer

ABS Kids is looking for remote QC Analyst/Trainer to join our team! As a QC Analyst/Trainer, you are responsible for meeting the requirements and performance standards. You will be responsible for demonstrating knowledge of the team’s core processes and functions and will direct the work efforts and results of a team of associates. In this role, you will develop team goals and manage them for results; create an environment of high associate satisfaction and retention through coaching performance, completing performance reviews, goal setting, development planning, and rewards.

Our Administrative Support team members play a vital role in advancing our mission to make a difference in the lives of children with autism spectrum disorder and their families. Every team member at ABS Kids is passionate about providing best in class support to our direct care providers, who in turn deliver the highest quality ABA therapy to our clients.

Why work for ABS Kids?

  • $22.00 / hour – based on qualifications
  • Full benefits
  • Casual work environment
  • Opportunities for advancement

What would you do?

  • Oversee the work product of medical billers
  • Ensure medical billing staff are adhering to all current policies & procedures
  • Provide training to medical billing staff, as needed
  • Communicate and provide support with ABA Benefit/Authorizations Supervisor and Director, Billing & Authorizations regarding the needs of the billing department, including individual or collaborative ideas for improvement and when further coaching or corrective action is recommended
  • Answering phones and handling billing questions.
  • Monitoring accounts to identify outstanding balances.
  • Working with all receivables with the patients and making sure the clients’ accounts are paid and posted properly.
  • Medical Records processing and setting up the policy and procedures with new patients.
  • Establish a working relationship between you and the patient to be able to work together in collecting their payments in a timely manner and monitoring their accounts.
  • Be able to work with excel, google sheets.
  • Tracking of the accounts in a detailed manner.
  • Take the initiative on working with accounts and creating relationships with the patients.
  • Will be tracking denials/rejection for all claims
  • Following up on all secondary billing
  • Working all incorrect rates with payors
  • Oversees the quality production reports and monitors the departments work
  • Audits daily charges
  • Document and keep updated the training manual

Who are we looking for?

  • Minimum High School Diploma, Bachelor’s Degree preferred
  • Medical billing experience of 1 year or certified coder
  • Prior supervisory experience preferred
  • Data Entry
  • Team player
  • Excellent verbal and written communication skills
  • Computer literacy skills including Microsoft Office
  • Ability to multitask
  • High attention to detail

Who We Are:

  • It’s in the wow moments that we find our purpose at ABS Kids. Our shared experiences are the milestones that influence our work. The mission of our work with children with autism and their families feeds our spirit. With every wow moment, we can see our impact grow.
  • At ABS Kids we are empowered by the breadth of our differences. Our mission is to create a culture where all people thrive because their diverse stories are heard and celebrated. We commit to an evolving understanding of diversity as we learn from one another.
  • We are committed to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.

ISUPPORTI

Lead Business Strategist

What Makes a Honda, is Who makes a Honda

Honda has a clear vision for the future, and it’s a joyful one.  We are looking for individuals with the skills, courage, persistence, and dreams that will help us reach our future-focused goals. 

 At our core is innovation. Honda is constantly innovating and developing solutions to drive our business with record success.  We strive to be a company that serves as a source of “power” that supports people around the world who are trying to do things based on their own initiative and that helps people expand their own potential. To this end, Honda strives to realize “the joy and freedom of mobility” by developing new technologies and an innovative approach to achieve a “zero environmental footprint.”

We are looking for qualified individuals with diverse backgrounds, experiences, continuous improvement values, and a strong work ethic to join our team.

If your goals and values align with Honda’s, we want you to join our team to Bring the Future!

Job Location

Torrance, CA (Remote)

Job Purpose

As a Project Leader, this position aims to develop strategically aligned New businesses and business models for executive decision-makers by holistically validating the market opportunity from demand and supply perspectives. In doing so, this position creates feasible New Business proposals with well-defined development plans.
Without this position, the organization would lack the ability to expand the business beyond the present core and would risk a decrease in competitiveness resulting from a slow decision making caused by great difficulty in vetting, prioritizing and selecting Businesses for further investment.

Key Accountabilities

  • Drive project teams. Scope, design and deliver projects, develop relationships, mentor staff and engagement with internal and external stakeholders, including industry experts, technology experts, consultants and potential business partners.
  • Communicate impactfully with executive stakeholders. Transmit New Business Proposals to internal audiences and conduct workshops to translate knowledge and strategic wisdom within the organization.
  • Assess of business potential. Tech vs needs fit, Financial model, Business model, 5-factor Assessment (Market Opportunity, Competitive Intensity, Execution risks, Financial Risk, Organizational fit)
  • Correlate go-to-market plan. Work with key stakeholders to develop an actionable and feasible plan that aligns technology and business development.
  • Identify the critical mass of users necessary to establish the business. Target user segment prioritization, users problems to be solved, potential user volume projection.
  • Determine the necessary requirements to grow the business. Comparative analysis of the pace of innovation and technology of internal vs external.
  • Determine the necessary requirements to sustain the business. Examination of operational competencies and requirements to enable longevity.
     

Experience and Skills

Required Education

  • BS + MBA (or equivalent work experience)

Required Work Experience

  • 15 years in a corporate environment. Demonstrated experience in development and launch of non-Core new business ventures in a corporate environment

Other Job Specific Skills

  • Business model development and business simulation skills, including identification of key sensitivities
  • Fluent in all MS Office applications, financial modeling software, Monte Carlo simulation and market size projection tools
  • Demonstrated strategic thinking skills
  • Highly developed logic and critical thinking skills
  • Thorough knowledge of company division/department functions
  • Project management and mentorship skills
  • Excellent multi-tasking, prioritizing, and decision making skills
  • Ability to motivate project team members
  • •Strong communication, presentation, and interpersonal skills
  • Demonstrated level of organizational and progress tracking skills (project level)
  • Broad and highly developed internal and external networks (that can be leveraged to achieve goals)
  • Self-motivated and output oriented
     

Workstyle

Remote

Total Rewards and Benefits

What differentiates Honda and makes us an employer of choice?

Total rewards:

  • Competitive base salary
    • Pay will be based on several variables that includes but not limited to geographic location, work experience, education, etc. 
  • Annual Bonus
  • Industry-leading Benefit Plans (Medical, Dental, Vision)
  • Paid time off, including vacation, paid holidays, sick time, and personal days
  • 401K Plan with company match + additional contribution
  • Relocation Eligible
  • Lifestyle Bonus
  • Manager Lease Car Program (No Cost – Car, Maintenance, and Insurance included)

Career Growth:

  • Advancement opportunities
  • Career mobility 
  • Education reimbursement for continued learning
  • Training and Development programs

Additional Offerings:

  • Wellbeing program
  • Community service and engagement programs
  • Product programs
  • Free drinks onsite

Honda is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, veteran status, or any other protected factor.

Bring the Future

Honda is driven by a passionate workforce that is proud of the quality products we produce and the goals we aim to accomplish. Our associates charge forward through guidance of the Honda 2030 Vision: Lead the advancement of mobility and enable people everywhere in the world to improve their daily lives. 

You’re invited to
bring your skills, bring your background, and  bring the future at Honda. 

Apply today.  

Dream. Create. Drive. Repeat.


Asst Mgr, Zone Parts & Service

Requisition ID:  1944

Location:  

Irving, TX, US, 75063-2584

Workstyle:  Remote

Shift:  1st

Salary Range:  $79,300.00 – $119,000.00

What Makes a Honda, is Who makes a Honda

Honda has a clear vision for the future, and it’s a joyful one.  We are looking for individuals with the skills, courage, persistence, and dreams that will help us reach our future-focused goals. 

 At our core is innovation. Honda is constantly innovating and developing solutions to drive our business with record success.  We strive to be a company that serves as a source of “power” that supports people around the world who are trying to do things based on their own initiative and that helps people expand their own potential. To this end, Honda strives to realize “the joy and freedom of mobility” by developing new technologies and an innovative approach to achieve a “zero environmental footprint.”

We are looking for qualified individuals with diverse backgrounds, experiences, continuous improvement values, and a strong work ethic to join our team.

If your goals and values align with Honda’s, we want you to join our team to Bring the Future!

Job Purpose 


Assistant National Manager – Field Parts & Service (Customer Care) supports the Parts and Service Field in activities aimed at the achievement and growth of: Customer Service Satisfaction with a significant emphasis on Treatment and Convenience leading to achievement of VSS goals, CS process improvement, improvement of Dealer CS recovery efforts and National presentation support.

This position will build successful relationships with Dealers, National Staff and Honda Field personnel using verbal and written correspondence to accomplish AHM’s goals and objectives.

The successful candidate is expected to analyze data, identify gaps, recommend improvement activities, manage projects, create presentations from his/her analysis, and report results to Executive Management.

The successful candidate is also expected to build relationships with Zone Management and National Departments. This is a developmental position.

Key Accountabilities 

  • Achievement of assigned VSS objectives
  • Achievement of assigned Customer Treatment objectives
  • Achievement of assigned Customer Convenience objectives
  • Achievement of oil change service time
  • Manage DPSM Committee
  • Support Business Plan Projects
  • Handling & Coordination of additional activities as assigned

.

Qualifications, Experience, Skills

  • Bachelor Degree and / or equivalent work experience.
  • Automotive dealership retail Service and/or Parts experience preferred.
  • Experience as a Senior District Parts and Service Manager
  • Experience related to achieving high and consistent CS performance at the dealer level
  • Strong understanding of CS data and analysis tools.
  • Strong understanding of Express Service and Accelerated Service Programs
  • Experience related to working with National departments and personnel
  • Strong analytical abilities to identify ongoing opportunities and make recommendations to management
  • Strong written, verbal and presentation communication skills
  • Strong organizational and time management skills
  • Proven ability to work with cross functional teams
  • Working knowledge of AHM CSE Data, reporting and analytics
  • Working knowledge of AHM ACE Data, reporting and analytics
  • Working knowledge of AHM Post Service Follow-up Program
  • Working knowledge of conducting mystery shops
  • Working knowledge of conducting time studies
  • Working knowledge of conducting staffing assessments
  • Working knowledge of AHM Service Advisor Skills Training resources

Workstyle

  • Remote

Benefits and Total Rewards

What differentiates Honda and makes us an employer of choice?
Total rewards:

  • Competitive base salary
    • Pay will be based on several variables that includes but not limited to geographic location, work experience, education, etc. 
  • Annual Bonus
  • Industry-leading Benefit Plans (Medical, Dental, Vision)
  • Paid time off, including vacation, paid holidays, sick time, and personal days
  • 401K Plan with company match + additional contribution
  • Relocation Eligible
  • Lifestyle Bonus


Career Growth:

  • Advancement opportunities
  • Career mobility 
  • Education reimbursement for continued learning
  • Training and Development programs

Additional Offerings:

  • Wellbeing program
  • Community service and engagement programs
  • Product programs
  • Free drinks onsite

Honda is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, veteran status, or any other protected factor.

REMOTE DATA ENTRY ASSOCIATE 

$15.00 HR & Great Benefits   

  Training Hours Mon-Fri

Available shift 2:00pm-10:00pm CST

As a Data Entry Associate, you will be responsible for processing all incoming healthcare claim forms sent by our client. All these claims need to be digitalized in a form provided by the company. Additional responsibilities will be to focus on imputing all details of the claim with high accuracy while meeting the expected keystrokes per hour or words per minute stablished by the company. As a member of the team you should be willing to work your assigned shift. 

.   

What you will be doing:  

Captures and validates more complex data. 

Image classification and indexing 

Pre-adjudicates documents and corrects data as required. 

Verifies data from automated data extraction tools. 

Utilize various systems to work on assigned tasks. 

Completes assignments using multiple source documents to verify data or use additional information to do the work. 

Work within established procedures and pactices. 

Work under close degree of supervision 

Requirements: 

Must be able to type at least 45+ WPM. With high level of accuracy. / 10 key by touch proficiency 

Proficient computers skills including MS office, and internet research. 

Must be able to work under pressure to meet deadlines while performing functions with high accuracy rate. 

Maintain or exceed 4,000 ksph for numeric, and 2,500 ksph alpha/numeric with less than 1% error rate. 

Basic knowledge of medical claims form processing preferred.  

Has experience working through VPN connection.  

Must be at least 18 years of age or older. 

Must have a high school diploma or general education degree (GED). 

Must be eligible to work in the United States. 

Must be able to clear any necessary criminal background checks or drug screenings. 

Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information.  For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated salary range for this role is $15/hr. 

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the “Submit” button at the bottom of the form. For those using Google Chrome or Mozilla Firefox please download the form first: click here to access or download the form. You may also click here to access Conduent’s ADAAA Accommodation Policy.At Conduent we value the health and safety of our associates, their families and our community. For US applicants while we DO NOT require vaccination for most of our jobs, we DO require that you provide us with your vaccination status, where legally permissible. Providing this information is a requirement of your employment at Conduent.