by twochickswithasidehustle | Oct 7, 2024 | Uncategorized
Remote – Contracted
WEEKEND COMMUNITY ENGAGEMENT SPECIALIST (CONTRACTOR) OVERVIEW
This role is a contract position that will primarily work on weekends, specifically Saturdays and/or Sundays and up to 8 hours per day.
The Community Engagement Specialist is responsible for many ongoing activities within a clients’ social media channels such as:
- Community moderation and monitoring
- Reactive and proactive engagement between a brand and its online communities
- Guide and create meaningful social media conversations
- Apply expertise of channel and social media nuances and community members’ online behaviors to optimize channel engagement or workflows
- Provide insight and recommendations to client and internal team on how to optimize for max community engagement
- Share any trends/flags with internal team to share with the client
- Identify and flag UGC the brand can potentially leverage as organic or ad posts
This role focuses solely on reactive community engagement practices for a major retail brand. Customer support, reactive experience, and familiarity with Sprinklr would be beneficial to this role.
We’re always looking to add diversity to our team.
ESSENTIAL DUTIES AND RESPONSIBILITIES
We’re looking for someone passionate about engaging with others on social media, naturally proactive to help others, extremely detail-oriented, and able to follow defined processes. This person will enjoy a challenge, can react quickly when processes change, and isn’t afraid to ask questions when unsure about something.
If you’re ready to create a positive customer experience or brand moments on social with us, review the details below and apply to join our agency as a contractor! This is a great opportunity for those who are self-employed or work part-time.
- Using a third-party tool, you will be responsible for assigning, evaluating, responding, and escalating per client-provided engagement guidelines, including:
– First-touch reactive response and triage of inbound comments, mentions, page posts on the brand’s Facebook, X, Instagram and their Inbox, and TikTok channels
– Removing or flagging spam and inappropriate community posts as defined in the engagement guidelines
– Escalating customer service inquiries to the customer care team
– Swift identification, risk assessment, and escalation of potential HR or PR issues
-Engaging with customized positive comments using the appropriate brand voice
- Contributes to the ongoing optimization of community engagement strategy
- Ensures proper execution of community engagement strategies
- Pays attention to any inconsistencies or issues within the social media tool and escalates
- Collaborates with internal team to ensure overall client goals and objectives are met
QUALIFICATIONS AND EXPERIENCE REQUIRED
- Critical: Must be available to work Saturdays and/or Sundays up to 8 hours per day
- Exceptional written and verbal communication skills
- Extremely focused and organized
- Patience and empathy—customer care is a large part of this role
- Ability to move at a fast pace without sacrificing attention to detail
- Ability to follow defined workflows independently
- 2+ years of experience in consumer-facing marketing (agency experience a plus) OR 1.5+ years of experience managing online communities for consumer brands (retail experience a plus)
- Customer service experience is a plus
- Professional experience using social media platforms for brands (Facebook, X, Instagram, TikTok)
- Experience with third-party community engagement tools (e.g., Sprinklr, Social Studio, Hootsuite, Spredfast)
- All work scheduled and completed based on Eastern Standard Time
- Qualified candidates must live in the US
Please use your cover letter to let us know why you’re the right candidate for this role (even if you don’t check all the boxes) by sharing some examples of past social media work and/or customer support experience with employers or contract work.
by twochickswithasidehustle | Oct 7, 2024 | Uncategorized
Job Description
Overview
When you think of InComm Payments, think of Innovative Payments Technology. We were founded over 30 years ago and continue to be a pioneer in the payment (FinTech) industry. Since our inception, we have grown to be a team of over 3,000 employees in 35 countries around the world. We own over 400 global technical patents and a network that includes over 525,000 points of retail distribution that points to our industry expertise.
InComm Payments works with the most recognized and valued brands in the world, and we are partnered with most of the world’s leading merchants. InComm Payments is highly focused on our people and their growth, and we work hard to make a career at InComm Payments meaningful and rewarding. We value innovation, quality, passion, integrity, and responsibility in all that we do, and we are looking for great people to join our team as we move forward towards a very bright future.
About This Opportunity
InComm is looking for a flexible individual to join our Accounting, Revenue Recognition team as a Data Entry Clerk. As a Data Entry Clerk with InComm, you will be responsible for timely and accurately reviewing, analyzing, and submitting data related to AP claims, partner billing claims, and AR deductions. The ideal candidate should be experienced in data entry, working with invoices, Microsoft Office, Excel, collaborating, working cross functionally, and meeting deadlines.
Responsibilities
- Communicate with members of the account management team to obtain information about transactions with missing required information
- Process vendor invoices and merchant deductions through the Company’s enterprise resource system
- Review customer invoicing requests and approve upon certain required criteria being met
- Understand processes and procedures that must be followed when performing job duties to achieve high level of accuracy
- Ability to manage assigned tasks and perform well in a high-volume and changing environment
- Ability to problem solve
- Assist management on special assignments
Qualifications
- Interpersonal skills and ability to communicate clearly and concisely both verbally and in writing
- Proficient in data entry
- Proficient with Microsoft Office Suite
- Knowledge of Microsoft Excel
- High School Graduate
- 1-2 years of data entry experience
InComm Payments provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin, citizenship, veteran’s status, age, disability status, genetics or any other category protected by federal, state, or local law.
by twochickswithasidehustle | Oct 7, 2024 | Uncategorized
Job Description
Overview
BroadPath is hiring a work from home, detail-oriented medical Claims Examiner looking to make a significant impact in the healthcare industry. Join our remote team as a Claims Examiner and play a crucial role in ensuring the financial integrity and efficiency of our healthcare organization. The Claims Examiner’s will be responsible for accurately processing a wide range of claims, identifying and resolving complex issues, and providing top-notch customer service to our valued providers and members.
Responsibilities
- Adjudicate a variety of claims, including routine and complex cases, resolving system edits and audits for both hardcopy and electronic submissions.
- Effectively communicate with providers and members to address issues related to claims, eligibility, and authorizations.
- Generate emergency reports and authorizations for claims lacking prior approval.
- Process third-party liability and coordination of benefit claims in accordance with company policies.
- Assist in the review of stop loss reports to identify members approaching reinsurance thresholds.
- Escalate potential system programming issues to supervisors for resolution.
- Provide guidance and training to less experienced claims processors.
- Recognize and appropriately route claims for carved-out services according to plan contracts.
- Apply knowledge of plan contracts, provider pricing, member eligibility, referral authorization procedures, benefit plans, and capitation arrangements.
- Collaborate with the Accounting team to ensure accurate posting of claims information to general ledger accounts.
- Work closely with Customer Service and Provider Services departments on large claim projects and adjustments.
- Interpret benefit and plan details for customers through the use of the cut-log system when necessary.
- Assist senior examiners in the adjustment of complex claims.
- Perform other duties as assigned by management.
Qualifications
- High school diploma or equivalent required
- 1-3 years of medical claims processing experience
- Knowledge of ICD-9, CPT, HCPC, and Revenue Coding
- Strong analytical and problem-solving skills to address claim issues and troubleshoot problems
- Excellent communication and customer service skills to effectively interact with providers and members
- Attention to detail and the ability to maintain focus in a high-volume, production-oriented environment
- Proficiency with claims processing software and technology
- Understanding of medical terminology, coding, and healthcare industry regulations
- Ability to learn and apply complex claims procedures and policies
- Teamwork skills to collaborate with colleagues and provide training or support
- Adaptability to work under demanding performance standards for production and quality
Preferred Qualifications:
- Commercial Claims Experience, QNXT
by twochickswithasidehustle | Oct 7, 2024 | Uncategorized
Everything we do at Sunrun is driven by a determination to transform the way we power our lives. We know that starts at the individual employee level. We strive to foster an environment you can thrive in through our commitment to diversity, inclusion and belonging.
Overview
Human Resources (People) Generalist partners closely with functional management on HR related responsibilities in some or all of the following functional areas: employee relations, training, performance management, employee relations, engagement, compensation, and retention activities.
RESPONSIBILITIES
- Provide HR generalist and organizational support on a variety of People items.
- Provide support and guidance to managers and employees on a full range of HR policies and practices including; employee relations, performance management and enablement, training, development, change management, conflict resolution.
- Consult with managers and employees to proactively address employee relations items.
- Timely investigate basic employee concerns and partner with manager/safety/employee relations, etc. on resolution.
- Consult with and educate leaders on compensation, performance review processes, new hire onboarding, compensation, conflict resolution, etc.
- Support Workday transactional items and ensure employee changes are processed appropriately, accurately, and timely.
- Partner closely with Center of Excellence (COE) groups to ensure full service to client groups.
- Support a variety of engagement activities that align with our corporate values and support retention activities.
- Projects, innovations, creative problem solving, not only for client group but for entire organization.
- Any additional special projects or requests.
- Travel to branches and corporate locations to meet with leaders and employees
QUALIFICATIONS
- Bachelor’s Degree in Business Administration, Human Resources, or equivalent, with 2-3 years experience in an HR Generalist-type role.
- Must be able to maintain a high level of professionalism and confidentiality.
- Effective interpersonal skills, communication and presentation skills.
- Strong employee relations and conflict resolution skills.
- Must possess the ability to problem solve and multi-task in a fast paced environment while working independently.
- Must possess good judgment.
- Ability to travel ~25% of the time and spend time in local branches
- Fluency in Spanish a plus
- Strong computer skills required. Knowledge of Workday and GoogleSuite Platform a plus
WORK ENVIRONMENT:
Traditional office or remote work environment, visit Sunrun branch locations
PHYSICAL DEMANDS:
Normal office physical demands
Recruiter:Amanda Frock ([email protected])
Please note that the compensation information that follows is a good faith estimate for this position only and is provided pursuant to acts, such as The Equal Pay Transparency Act. It assumes that the successful candidate will be located in markets within the United States that warrant the compensation listed. Candidates in locations outside this local area may have a different starting salary range for this opportunity which may be higher or lower. Please speak with your recruiter to learn more.
Starting salary/wage for this opportunity:$65,640.49 to $87,520.65
by twochickswithasidehustle | Oct 7, 2024 | Uncategorized
At Mitratech, we are a team of technocrats focused on building world-class products that simplify operations in the Legal, Risk, Compliance, and HR functions of Fortune 100 companies. We are a close-knit, globally dispersed team that thrives in an ecosystem that supports individual excellence and takes pride in its diverse and inclusive work culture centered around great people practices, learning opportunities, and having fun! Our culture is the ideal blend of entrepreneurial spirit and enterprise investment, enabling the chance to move rapidly with some of the most complex, leading-edge technologies available.
Given our continued growth, we always seek more intellect, energy, and enthusiasm – join our global team and see why it’s so special to be a part of Mitratech!
We are in search of a Marketing Operations Specialist to strengthen our team. Your responsibilities will include designing and conducting training sessions on digital marketing strategies and tools, developing and maintaining process documentation, and overseeing change management strategies to facilitate smooth transitions during updates. You will offer data-driven performance insights to the marketing leadership, adapt to new tasks as they arise, and demonstrate excellent communication skills while collaborating with diverse teams. Additionally, you will coordinate with external vendors to achieve program objectives. Mitratech is a dynamic, fast-paced, and agile company filled with excitement. Join our marketing operations team and combine data, technology, and people to streamline and optimize marketing strategies, which can lead to more consistent and efficient outcomes.
Essential Duties & Responsibilities:
- Manage and Maintain Pardot System: Ensure smooth operation of the Pardot platform, including regular updates, user account management, and troubleshooting technical issues.
- Automation and Workflow Setup: Build and maintain automation rules, engagement programs, completion actions, and dynamic lists to streamline marketing efforts.
- Email Campaign Management: Oversee email campaigns, from creation and testing to execution and reporting, ensuring compliance with email best practices and legal regulations (e.g., GDPR, CAN-SPAM).
- Lead Scoring and Grading: Implement and manage lead scoring models to prioritize high-quality leads for sales teams, adjusting as needed based on business goals.
- Data Management and Segmentation: Maintain and segment prospect data for targeted marketing campaigns, ensuring data quality and integration with Salesforce CRM.
- Form and Landing Page Creation: Build and maintain Pardot forms, landing pages, and custom redirects to capture leads and drive engagement.
- Campaign Performance Tracking: Monitor and analyze key metrics, generating reports to assess the performance of marketing initiatives and offer recommendations for optimization.
- CRM Integration: Ensure seamless integration between Pardot and Salesforce CRM, managing sync errors and troubleshooting any connectivity issues.
- User Training and Support: Provide support to marketing and sales teams, ensuring they understand how to use Pardot features effectively; develop and deliver training sessions as needed.
- Compliance and Best Practices: Ensure marketing activities comply with data privacy regulations and internal guidelines, including tracking opt-ins, privacy notices, and unsubscribe requests.
- A/B Testing: Implement and manage A/B tests for emails, landing pages, and forms to improve engagement and conversion rates.
- Third-Party Integrations: Manage and configure integrations with third-party platforms (e.g., Google Analytics, webinar platforms, etc.) to enrich marketing data and insights.
Requirements & Skills:
- Proficiency with a broad array of marketing tools, including but not limited to Pardot, Salesforce, ZoomInfo, WordPress, and Asana.
- A highly analytical mindset coupled with meticulous attention to detail, akin to an eagle-eye’s precision.
- Advanced proficiency in Excel and a solid foundation in HTML for operationalizing engaging email campaigns.
- The capacity to juggle multiple projects simultaneously, demonstrating exceptional organizational skills and flawless execution.
- A creative problem-solving approach, underpinned by superb verbal and written communication skills.
- A self-assured, adaptable, and self-motivated demeanor, thriving in a fast-paced environment and capable of working effectively under tight deadlines.
- A deep understanding of the B2B marketing funnel, including its stages and implications for measurement, targeting, and messaging strategies.
- Exceptional project management expertise, with a proven track record of successfully coordinating tasks across diverse teams and managing competing deadlines.
- Experience in database management, with a keen awareness of and compliance with data protection regulations.
Mitratech remains committed to equitable and transparent pay practices. Final base salary offered may vary from the range listed and will be determined after carefully considering multiple factors during the hiring process, including location, relevant experience and education, required competencies and skill proficiency level, and review of internal equity. We encourage candidates to apply even if they may not meet all listed requirements.
We will disclose intended pay ranges in our job ads for US-based opportunities– This role can be performed 100% remote anywhere in the US. Anticipated Pay Range: $75,000 – $85,000 Annually USD
Total compensation includes US employee benefits, and annual bonus eligibility.
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