by Terrance Ellis | Nov 13, 2025 | Uncategorized
Support complex commercial lending operations for a major California credit union and drive seamless loan fulfillment from intake to closing.
About Golden 1 Credit Union
Golden 1 is one of the nation’s largest and most trusted credit unions, serving Californians with integrity, reliability, and a commitment to exceptional service. Our Business Services team supports members through a wide range of commercial lending solutions designed to help businesses grow with confidence. As a Senior Loan Administrator, you’ll play a critical role in managing the full lifecycle of commercial real estate, term loans, and commercial and industrial loans.
Schedule
- Full-time, exempt
- Remote (California residency required)
- Salary: $69,400 – $82,000 annually
- Standard business hours with occasional extended hours based on workload
Responsibilities
- Serve as the primary liaison for members, appraisers, title representatives, collateral inspectors, and third-party partners throughout all phases of commercial financing.
- Confirm receipt of all required application documentation prior to underwriting.
- Ensure approved loan terms are accurately incorporated into loan documents.
- Verify all closing conditions are satisfied and loans are closed within established timelines.
- Set up, maintain, and monitor loan ticklers to ensure compliance and accuracy.
- Analyze title insurance commitments and prepare related instructions for escrow and title companies.
- Process and review draw requests, recommending approvals when appropriate.
- Maintain thorough knowledge of state/federal regulations, including BSA, AML, Fair Lending, and Truth in Lending.
- Manage items impacting loan disbursements, including change orders, lien issues, restricted starts, and funding sufficiency.
- Support team members through coaching, mentoring, and subject-matter training when requested.
- Maintain accurate data entry in loan origination systems.
- Perform additional duties as assigned by leadership.
Requirements
- Bachelor’s degree or equivalent experience.
- 8+ years of commercial loan administration experience.
- Strong working knowledge of:
- Commercial real estate lending
- Commercial and industrial lending
- Construction lending and multi-collateral loan structures
- Letters of credit and borrowing-base lending
- Excellent member service and communication skills.
- Strong analytical and organizational skills with sharp attention to detail.
- Ability to manage shifting priorities and work independently with minimal supervision.
- Proficiency in loan origination software, Microsoft Office, and standard office systems.
- Ability to explain policies/procedures to staff and support training efforts.
- Demonstrated ability to collaborate across departments and maintain productive relationships.
Benefits
Golden 1 offers a competitive salary and a comprehensive benefits package for eligible employees, including:
- Medical, dental, and vision insurance
- Paid time off and holidays
- Retirement benefits
- Professional development opportunities
- Member-focused, mission-driven work culture
Join a team committed to high-quality lending, exceptional member experience, and operational excellence.
Happy Hunting,
~Two Chicks…
by Terrance Ellis | Nov 13, 2025 | Uncategorized
Support a high-performing contact center by evaluating call quality and strengthening member experience across English and Spanish interactions.
About Golden 1 Credit Union
Golden 1 is one of the nation’s largest credit unions, serving members with integrity, reliability, and world-class service. Our Member Service Contact Center plays a critical role in delivering consistent, accurate, and empathetic support. As part of our Quality Assurance team, you’ll help reinforce the standards that keep Golden 1 trusted across California.
Schedule
- Full-time
- Remote (California residency required)
- Pay: $22.75–$28.00 hourly + $1.00/hour bilingual differential
- Must be available for flexible scheduling, including Saturdays
- NICE/Nexidia experience preferred
Responsibilities
- Monitor recorded and live calls in both English and Spanish to evaluate quality, accuracy, and compliance.
- Score interactions and provide clear, constructive feedback to representatives and supervisors.
- Identify call trends, skill gaps, and member experience issues; report findings to leadership.
- Support coaching sessions and contribute to calibration activities.
- Ensure employees follow policies, use proper tools, and meet ethical and procedural standards.
- Maintain strong knowledge of Golden 1 products, services, policies, and regulatory requirements.
- Complete all required regulatory training modules.
- Produce reports, maintain documentation, and support other QA functions as assigned.
- Maintain awareness of Contact Center operations, including Support, Member Solutions, and email teams.
Requirements
- AA degree or equivalent work experience.
- 3+ years of experience in a financial institution or contact center environment.
- Strong understanding of Golden 1 products, services, policies, and compliance requirements.
- Exceptional listening, analysis, and documentation skills.
- Experience with Microsoft Word, Excel, and Access preferred.
- Bilingual English/Spanish required, with professional fluency:
- Accurate grammar and pronunciation
- Able to converse with native speakers easily
- Capable of explaining unfamiliar terms effectively
- Able to describe objects, routines, and scenarios in detail
- Strong ability to elaborate, support viewpoints, speculate, and communicate clearly
- Must pass a Language Testing International (LTI) Spanish assessment within 90 days of hire.
- Ability to multitask and perform repetitive tasks with accuracy.
- Strong written and verbal communication skills.
Benefits
Golden 1 offers competitive compensation and a comprehensive benefits package for eligible employees, including:
- Competitive hourly pay + bilingual premium
- Health, dental, and vision benefits
- Paid time off and holidays
- Retirement benefits
- Opportunities for training, development, and advancement
Help shape a member experience built on care, clarity, and quality.
Happy Hunting,
~Two Chicks…
by Terrance Ellis | Nov 13, 2025 | Uncategorized
Use your mortgage expertise to underwrite home equity loans with accuracy, fairness, and compliance while working from home.
About Golden 1 Credit Union
Golden 1 is one of the nation’s largest credit unions, committed to delivering responsible lending solutions and exceptional member service. Our Home Loan Operations team ensures borrowers receive fair, timely, and compliant credit decisions across all equity lending products. We’re dedicated to accuracy, integrity, and helping members reach their financial goals.
Schedule
- Full-time
- Remote (must reside in California)
- Monday–Friday
- Pay range: $30.31 to $36.00 per hour
Responsibilities
- Underwrite daily loan files and complete full risk assessments.
- Review capacity, capital, character, and collateral for all equity applications.
- Analyze tax returns, credit reports, fraud indicators, and supporting documentation.
- Review and clear underwriting conditions, including appraisals, title work, and collateral items.
- Ensure all decisions meet state/federal regulations, investor guidelines, and internal policy.
- Input complete and accurate data into the loan origination system.
- Communicate underwriting decisions to internal teams and relevant stakeholders.
- Identify training gaps, provide support, and participate in staff development sessions.
- Manage workload efficiently to meet established turn times and performance targets.
- Perform research, prepare reports, and support departmental projects as needed.
Requirements
- High school diploma required; college degree preferred.
- 5 years of responsible lending experience in a financial or banking institution.
- Strong understanding of lending principles, underwriting standards, and credit risk.
- Excellent analytical and decision-making skills.
- Ability to work independently with strong time-management skills.
- Outstanding verbal and written communication skills.
- Proficient in typing, ten-key, and standard office software, including internet navigation.
- Ability to interact professionally with members, vendors, appraisers, and internal teams.
Benefits
Golden 1 offers a comprehensive benefits package, including:
- Competitive hourly pay
- Medical, dental, and vision benefits
- Paid time off
- Paid holidays
- Retirement benefits
- Career development and training opportunities
Join a trusted lending team where accuracy, fairness, and member support guide every decision.
Happy Hunting,
~Two Chicks…
by Terrance Ellis | Nov 13, 2025 | Uncategorized
Support members through the full consumer loan process while working from home in a fast-paced, high-volume environment. This role blends customer service, loan processing, and compliance to keep lending operations moving efficiently.
About Golden 1 Credit Union
Golden 1 is one of the largest credit unions in the nation, serving members with integrity, transparency, and a people-first approach. We deliver financial solutions that empower individuals, support communities, and simplify everyday banking. Our lending teams help members access credit quickly and confidently through exceptional service and reliable expertise.
Schedule
- Full-time
- Monday–Friday
- Remote
- Pay range: $20.70–$23.00 per hour
What You’ll Do
- Manage a high volume of inbound and outbound consumer loan calls.
- Process loan applications from initial inquiry through funding.
- Research, collect, and verify member documentation, including DMV lien requirements.
- Prepare loan documents with accuracy and compliance.
- Conduct member interviews and financial calculations to satisfy loan conditions.
- Identify and mitigate potential fraud, suspicious activity, and identity theft.
- Audit loan files, documents, and operational reports for accuracy.
- Collaborate with branches, Member Services, and other departments.
- Respond to member questions via phone, email, and chat tools with clear, professional communication.
- Support escalated calls, branch inquiries, and internal teams as needed.
What You Need
- High school diploma or equivalent; some college preferred.
- 3 years of experience in a fast-paced call center or high-volume loan processing environment.
- Strong multitasking, accuracy, and communication skills.
- Ability to remain calm under pressure and support frustrated callers professionally.
- Familiarity with DMV titling and lien filing preferred.
- Knowledge of consumer loans and auto loans is a plus.
- Proficiency with Microsoft Office and internal systems.
- Ability to detect fraud, suspicious activity, and identity theft.
- Strong organization and note-taking skills while handling concurrent tasks.
Benefits
Golden 1 offers a comprehensive benefits package (details provided during hiring), along with:
- Competitive hourly pay
- Career development opportunities
- Supportive remote work environment
Join a trusted financial institution where accuracy, service, and teamwork shape every interaction.
Happy Hunting,
~Two Chicks…
by Terrance Ellis | Nov 13, 2025 | Uncategorized
Help support Medicare appeals processing from home while ensuring accuracy, compliance, and timely resolution for beneficiaries.
About Broadway Ventures
Broadway Ventures is an 8(a), HUBZone, and Service-Disabled Veteran-Owned Small Business (SDVOSB) delivering program management, technology, and consulting solutions to federal and private clients. We focus on efficiency, integrity, and innovation, helping organizations improve operations and better serve their communities.
As part of the Appeals team, you’ll support critical Medicare functions that ensure fair, timely, and accurate claim decisions.
Schedule
- Full-time, 40 hours per week
- Monday–Friday
- Remote, work-from-home
What You’ll Do
- Perform non-medical reviews and process redetermination letters while ensuring accuracy and adherence to deadlines.
- Prepare unit reports, analyze workload data, and troubleshoot processing issues using multiple software tools.
- Update letters, templates, and departmental documentation as needed.
- Gather and organize documentation for legal inquiries and administrative requests.
What You Need
- High school diploma or equivalent; Associate’s or Bachelor’s preferred.
- At least 2 years of experience in healthcare, insurance, or Medicare/Medicaid services.
- Customer service experience preferred.
- Medicare-specific experience is a plus (full training provided).
- Proficiency with Microsoft Office (Word, Excel, Outlook).
- Excellent attention to detail, organization, and communication skills.
- Ability to exercise sound judgment and handle confidential information.
- Strong spelling, grammar, and punctuation.
Benefits
- 401(k) with matching
- Medical, dental, and vision insurance
- Life insurance
- Paid Time Off (PTO)
- Paid holidays
Open the door to a stable remote career where detail, accuracy, and consistency truly matter.
Happy Hunting,
~Two Chicks…
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