Assistant Email Developer

by Kay Tay | Aug 30, 2023 | Uncategorized

The Digital Marketing Operations Center of Excellence is dedicated to daily digital marketing production across site, app, email, and push. Members of this team partner daily with marketing strategy and design teams to produce, QA, and deploy campaigns and site content. This team is passionate about operational efficiency, maximizing our channel capabilities, and accurately deploying each digital marketing campaign.

Email Developer is responsible for day-to-day HTML coding and execution of email and push campaigns, compliance with defined processes, quality assurance, and management of risks.

What Will You Be Doing? 

• HTML coding and executing day-to-day digital marketing campaigns
• Partnering with internal team members to QA, approve, and deploy digital marketing campaigns
• Ensuring that all campaigns deploy as planned
• Serving as a digital marketing platform end-user expert
• Providing guidance around digital channel capabilities

What Do You Need To Bring? 

• A Bachelor’s degree or related relevant experience
• Strong knowledge of HTML (preferably within the email channel)
• 2+ years of experience in the digital marketing, digital product, or technology space with strong project management skills and direct experience executing marketing campaigns
• A keen attention to detail and proven track record implementing QA processes
• Experience building and executing campaigns from Oracle Responsys, or similar, and/or Braze, or similar, is a plus
• Strong knowledge of HTML (preferably within the email channel)
• A passion for the customer, their relationship(s) with our brands, and how digital marketing capabilities enable us to bring our vision to the customer on a daily basis

Our Company 

Abercrombie & Fitch Co. (A&F Co.) is a global retailer of five iconic, omnichannel lifestyle brands catering to the kid through millennial customer: Abercrombie & Fitch, abercrombie kids, Hollister, Gilly Hicks and Social Tourist. At A&F Co., we’re here for our associates, customers and communities on the journey to being and becoming who they are – and because no journey is the same, we strive to create an inclusive culture, where everyone is free to share ideas.  

Our Values 

We lead with purpose and always put our people first, which is evidenced by our Great Place to Work™ Certification, as well as being a 2021 recipient of Fortune’s Best Workplaces in Retail, and named a Best Place to Work for LGBTQ+ Equality by the Human Rights Campaign for 16 consecutive years. We’re proud to offer equitable compensation and benefits, including flexibility and competitive Paid Time Off, as well as education and engagement events, including various Associate Resource Groups, volunteer opportunities and additional time off to give back to our global communities.

What You’ll Get

As an Abercrombie & Fitch Co. (A&F Co.) associate, you’ll be eligible to participate in a variety of benefit programs designed to fit you and your lifestyle. A&F is committed to providing simple, competitive, and comprehensive benefits that align with our Company’s culture and values, but most importantly – with you! We also provide competitive incentives to reward the commitment our associates have for moving our global business forward:  

• Incentive Bonus Program  
• Paid Time Off and Work From Anywhere Flexibility    
• Paid Volunteer Day per Year, allowing you to give back to your community 
• Merchandise Discount 
• Medical, Dental and Vision Insurance Available 
• Life and Disability Insurance 
• Associate Assistance Program 
• Paid Parental and Adoption Leave 
• Access to Carrot to support your unique parenthood journey 
• Access to Headspace dedicated to creating healthier, happier lives from the inside out 
• 401(K) Savings Plan with Company Match 
• Opportunities for Career Advancement, we believe in promoting from within 
• A Global Team of People Who’ll Celebrate you for Being YOU 

Additional Information

ABERCROMBIE & FITCH CO. IS AN EQUAL OPPORTUNITY EMPLOYER

Notice (For Colorado, New York, California and Washington): The recruiting pay range for this position is $50,000 – $65,000. Factors that may be used to determine your actual salary may include your specific skills, your years of experience, your work location, comparison to other employees in similar or related roles, or market demands. The range may be modified in the future.

APPLY HERE

Quality Assurance Specialist

by Kay Tay | Aug 30, 2023 | Uncategorized

At Beyond Finance, we’ve made it our mission to help everyday Americans escape the endless cycle of crippling debt and step into a brighter financial future. Through compassionate, individualized care, supportive user-centric technology, and customized financial solutions, we’ve helped over 300,000 clients on their path to a debt-free life.

While we’re proud of what we’ve already accomplished (over $2 billion in resolved debt), we’re searching for new collaborators to help us get to the next level! If you’re looking to join a forward-thinking, rapidly growing organization with helping people as its number one goal, we want to hear from you.

The Quality Assurance Specialist will apply precise program knowledge by assessing the quality and accuracy of contact center inbound and outbound customer interactions. Aiming for excellence, the Quality Assurance Specialist will be responsible for documenting trending results and identifying room for increased productivity and improvement to meet Compliance and business objectives. This role interfaces with upper management to report findings, and recommend new strategic objectives aligning with Beyond Finance vision and mission. 

What You’ll Do:

• Perform quality assurance monitoring for all departments within call center including Operations, Enrollments, Customer Success and Settlements Teams
• Identify areas requiring room for improvement, summarize findings, and present ideas
• Evaluate customer interactions (via phone, social media, email, chat, etc), then develop metrics for excellence to measure performance
• Create and track accurate timely quality-monitoring reports
• Communicate detailed feedback and consistent follow up with all teams
• Recommend procedure changes based on quality monitoring observations
• Update relevant departments providing any changes required for all manuals, tools, and other written resources
• Stay current with contemporary technology trends/concepts and best practices
• Special projects assigned as necessary, including analysis of business trends through qualitative call reviews

What We Look For:

• Bachelor’s Degree or equivalent related QA experience
• 1-3 years QA experience (preferred)
• Commitment to excellence and high standards, and understanding of business impact
• Excellent interpersonal communication skills and ability to interact within all levels or the organization
• High attention to detail and accuracy
• Strong organizational, problem-solving and analytical skills
• Demonstrated ability in being an effective team player providing proactive solutions in a fast-paced environment
• Commitment to ensuring integrity and ability to manage highly confidential information with

Why Join Us?

While you make a difference for others, we’ll work to make a difference for you, providing an uplifting, collaborative work environment and benefits that reflect your value to us. For eligible full-time employees, we offer:

• Considerable employer contributions for health, dental, and vision programs
• Generous PTO, paid holidays, and paid parental leave
• 401(k) matching program
• Merit advancement opportunities
• Career development & training

And finally, our team spirit and culture! We cultivate an environment of community, connection, and belonging across our entire organization.

APPLY HERE

Customer Support Specialist

by Kay Tay | Aug 30, 2023 | Uncategorized

Sprout Social is looking to hire a Customer Support Specialist to join the Customer Support team.

Why join Sprout’s Customer Support team?

As a member of Sprout’s Customer Support team, your impact is multifaceted. Not only are you the face of Sprout to customers in need of solutions—you’re also an integral internal resource. As product generalists, our team is incredibly skilled and knowledgeable about our entire platform, creating a ton of opportunities for us to partner with teams like Sales & Success, Product and Engineering for training, coaching and feedback. One of the most unique and exciting aspects of our support team is that we don’t have customer assignments or individual workloads—it’s a group workload. We consider ourselves a community and function as such, supporting one another from day one to reach our goals and grow in our career. Speaking of growth, Customer Support is also a great way to enter into tech. We coach folks on a wide array of skills that set them up for success in all parts of our business.

What you’ll do

• Guide our customers – you will help manage incoming customer requests through a combination of email and chat. You will also handle some screen share requests when more in-depth technical troubleshooting is necessary.
• Own your output – you will consistently meet both the quantitative and qualitative expectations of the role, including Customer Satisfaction ratings, Quality Control reviews, response and resolution times
• Become a product expert – you will receive an in-depth onboarding in order to understand the ins and outs of Sprout Social and how to best support our customers

What you’ll bring

Sprout Social is looking for candidates who are eager to develop their professional and technical experiences, and are ready to take their skills, experience and customer support career to the next level. Ideally, you are a top performer with excellent people skills, with the desire to dive deep into new technology and have a knack for problem-solving.

The minimum qualifications for this role include:

• 1+ years of customer-facing support experience in a fast-paced environment (SaaS industry experience a plus)
• Willing to work an 8.5 hour US business day shift, ranging sometime between an 8am start and 6pm Central Time finish

Preferred qualifications for this role include:

• Exceptional verbal and written communication skills, including chat support experience
• Natural problem solver with a high standard for quality and track record of resourcefulness
• Demonstrates composure, patience and initiative in their learning and development; open and receptive to feedback and coaching as it relates to their development

How you’ll grow

Within 1 month, you’ll plant your roots, including:

• Completing Sprout Social’s new hire training & onboarding program alongside other new Sprout Social team members
• Further solidifying your training on Support-specific processes and tools along with how your role fits into our team and the organization
• Beginning to handle customer interactions via email and guided live chats
• Understanding department key success metrics and how to contribute towards those goals

Within 3 months, you’ll start hitting your stride by:

• Effectively triaging incoming inquiries to appropriate internal teams
• Independently solving customer requests through live chat and email channels
• Contributing to team goals by focusing on CSAT ratings, QC reviews, response and resolution times
• Building a strong understanding of inter-departmental communications in order to properly route tickets and follow up on escalated issues

Within 6 months, you’ll you’ll be making a clear impact through:

• Identify opportunities for process improvements in your day-to-day work
• Improve internal documentation in order to streamline processes
• Have a solid understanding of the Sprout brand and our Support service voice
• Exhibit growing knowledge of our product, processes and tools
• Serve as a liaison to various teams, providing key updates as needed for customer requests
• Be a resource internally and externally, serving as a resident process expert

Within 12 months, you’ll make this role your own by:

• Starting to build upon your skills and experience to become a Product Support Specialist
• Continuing to consistently exceed expectations in productivity and quality measures
• Increasing your product knowledge and troubleshooting capabilities
• Beginning to build areas of professional expertise

Of course what is outlined above is the ideal timeline, but things may shift based on business needs and other projects and tasks could be added at the discretion of your manager.

About Sprout Social
Sprout Social powers open communication between individuals, brands and communities through elegant, sophisticated software. We are relentless about solving hard problems for our customers and committed to both customer and team success. Our team’s shared belief in Sprout’s mission promotes a culture of openness, empowerment and fun. We’re proud to regularly be recognized for our team, product and culture. 

Our benefits program includes:

• Insurance and benefit options that are built for both individuals and families
• Progressive policies to support work/life balance, like our flexible paid time off and parental leave program 
• High-quality and well-maintained equipment—your computer will never prevent you from doing your best
• Wellness initiatives to ensure both health and mental well-being of our team
• Ongoing education and development opportunities via our Grow@Sprout program and  employee-led diversity, equity and inclusion initiatives.
• Growing corporate social responsibility program that is driven by the involvement and passion of our team members
• Beautiful, convenient and state-of-the-art offices in Chicago’s Loop and downtown Seattle, for those who prefer an office setting

Whenever possible, Sprout wants to provide our team with the flexibility to work in the location that makes the most sense for them. Sprout maintains a remote workforce in many places in the United States. However, we are not set up in all states, so please look at the drop-down box in our application to see whether your state is listed. Few roles require an office setting. If your position requires a physical presence in a Sprout office, it will be evident in the job listing and your offer letter.

The base pay range for this role is $45,000.00 to $50,000.00 USD annually. Individual base pay is based on various factors, including relevant experience and skills, the responsibility of the role, and job duties/requirements. In addition to base pay, some Sales and Success roles can earn sales incentives. 

Sprout’s compensation ranges are intentionally broad to allow for our team members’ growth within their role. These ranges were determined by a market-based compensation approach; we used data from trusted third-party compensation sources to set equitable, consistent and competitive ranges. We also evaluate compensation bi-annually, identify any changes in the market and make adjustments to our ranges and existing employee compensation as needed.

Base pay is only one element of an employee’s total compensation at Sprout. Every Sprout team member has an opportunity to receive restricted stock units (RSUs) under Sprout’s equity plan. Employees (and their dependents) are covered by medical, dental, vision, basic life, accidental death, and dismemberment insurance, and Modern Health (a wellness benefit).  Employees are able to enroll in Sprout’s company’s 401k plan, in which Sprout will match 50% of your contributions up to 6% with a maximum contribution. Sprout offers “Flexible Paid Time Off” and ten paid holidays. 

APPLY HERE

Commerce Editor

by Kay Tay | Aug 30, 2023 | Uncategorized

Babylist is the leading digital destination for growing families. For over a decade, Babylist has been the technology solution for expecting parents and the community that supports them, expanding from baby registry into a full-service platform that helps parents make decisions with confidence, stay connected and build happy and healthy families. Every year Babylist helps over 9M people make purchases through its registry, app, ecommerce shop and comprehensive product guides. The Babylist ecosystem now includes Babylist Health, which provides access to products and services including insurance-covered breast pumps, Expectul, a new voice in health and wellness for pre-pregnancy through postpartum care, and The Push, a branded content studio that works with the biggest companies in the baby space. With over 59M monthly pageviews and 1.2M TikTok followers, Babylist is a generational brand leading the $88 billion baby product industry. To learn more about Babylist’s registry options, editorial content and more, visit www.babylist.com

Our Ways of Working

We have team members located across the United States spanning multiple time zones. This means we put in extra effort to make sure we connect and collaborate in ways that make sense for us. We know how valuable the flexibility of remote work is for our employees. 

We know that personal connection is the foundation for the great work we do together. In order to build those relationships with team members in other cities, we meet with coworkers in person two times a year at a full company offsite and a departmental offsite. These offsites are expected of employees and are great opportunities to meet the people you work with every day and to do some of the work that is much more difficult to do virtually.

What the Role Is

Babylist is looking for a Commerce Editor with an eye for trends, design and the best buys to join the Content Team. The ideal candidate is an online shopping-obsessed writer/curator with a talent for uncovering the hidden gems of online retailers. You’ll bring a fresh perspective and strategy to SEO-optimized gift guides and tentpole shopping events to help us achieve our commerce goals, and you will inspire and empower our audience to discover the best gifts, products and deals for them, their families and friends (you’ll be recommending shopping and gifting ideas to more than 7 million people a month!). This role will report to the Director of Editorial and work closely with the Affiliate and Marketing teams.

Who You Are

• You’re THE curator of the internet. You know how to find the best deals and products and gifts people just need to buy 
• You’re extremely user-centric and have a deep understanding of what kinds of products resonate with the Babylist audience (both parents and gift-givers)
• You have 4+ years of experience writing shopping/commerce editorial content and  2+ years of experience working on sales and deals commerce content across channels
• You have experience with affiliate sales platforms, analytics and SEO tools and understand how to use them in your content creation
• You have a wealth of PR contacts who are ready to give you the scoop on the best deals at any time
• You can expertly juggle and meet multiple deadlines and know how to prioritize competing tasks
• You have a proven track record of writing quickly, gracefully and accurately
• You’re an excellent cross-functional communicator and understand how to help other teams achieve their goals while also achieving your own
• You have a strong understanding of analytics, and how to assess trends and insights to optimize performance
• You’re social media savvy and pay close attention to emerging trends and products
• Experience assigning and editing freelancers a plus

How You Will Make An Impact

• Establish Babylist as the go-to resource for finding and buying the best gifts for baby and the whole family who celebrates them
• Lead Babylist’s shopping and deals and sales coverage across channels (email, site, social, push notifications), especially around the holiday season and tentpole shopping holidays including Black Friday, Cyber Monday, Amazon Prime Day and the Nordstrom Anniversary Sale
• Pitch, curate and write super-shoppable, authoritative lifestyle product roundups, gift guides and sales/deals articles (both evergreen and timely)
• Work with the affiliate and SEO teams to identify key deals and content opportunities for our audience
• Regularly update top-performing gift guides and shopping roundups
• Understand Babylist’s commerce revenue goals and have a plan to help achieve them

Why You Will Love Working At Babylist

• We invest in the infrastructure you’ll need to be supported and successful: tools, opportunities to connect with colleagues, and a stipend to help you set up your office
• We build products that have a positive impact on millions of people’s lives
• We work at a sustainable pace which means work/life balance is a real thing here
• We believe technology and data can solve hard problems 
• We believe in exceptional management 
• We are an antiracist organization and doing the work to support differences of all kinds
• We offer competitive pay and meaningful opportunities for career advancement
• We have great benefits like company paid medical, dental, and vision, a generous paid parental leave policy, and 401k with company match
• We care about employee wellbeing with perks for physical, mental and emotional health, parenting, childcare, and financial planning

Babylist takes a market-based approach to pay, and pay may vary depending on your location. Your actual base salary will depend on factors such as your skills, qualifications, experience, and work location.

The estimated pay range for this role is $96,000.00- $137,000.00

In addition, Babylist offers equity, bonus, and benefits, including company paid health, dental and vision insurance, 401(k) matching, flexible spending account, and paid leave (including PTO and parental leave) in accordance with our applicable plans and policies.

If your experience is close to what we’re looking for, please consider applying. Experience comes in many forms – skills are transferable, and passion goes a long way. We know that diversity makes for the best problem-solving and creative thinking, which is why we’re dedicated to adding new perspectives to the team and encourage everyone to apply.

APPLY HERE

Content Specialist

by Kay Tay | Aug 30, 2023 | Uncategorized

Our team is in need of a talented and experienced Content Specialist to join the Client Marketing department. The aim of this role is to up-level and edit creative, accurate, informative, and traffic-driving content to delight clients. You will partner with our Onboarding and Client Success Management teams to provide top-quality content to our clients, editing and quality-assuring the pieces we receive from our writing team.

The ideal candidate will be a strong writer, an effective communicator, and a thorough researcher. They should be eager to tackle challenges and have a passion for creating stellar written copy. Applicants should be efficient, flexible, and able to receive and implement feedback. If editing an upbeat blog about the best coffee shops in Seattle, fact-checking a market report about Miami real estate, and editing a bio about a luxury real estate agent in Chicago all in the same day sounds fun to you, you’ll fit right in.

Is this you?

You’re gifted at:

– Writing and editing creative and engaging copy on a tight turnaround

– Eloquently communicating thoughts both verbally and in writing

– Creating blog ideations

– Performing quality assurance on written copy to ensure that it meets high standards

– Interpreting client feedback and applying it while performing edits

– Partnering with teams to get feedback and improve quality 

You have:

– A natural curiosity to research a wide variety of topics 

– The willingness to roll up your sleeves and get the job done

– An innovative mindset

– General SEO, real estate, and marketing knowledge

– Excitement about being at a fast-paced startup and new innovations in technology

– Start-up and real estate experience is a plus

You command:

– Clear, concise, and polished work

– Team meetings where you can share your thoughts and ideas

– Project management 

– Start-up hustle and teamwork

Your opportunities for impact:

– Up-leveling the quality of content for our clients

– Increasing the content team’s efficiency and client happiness

– Finding and creating voices for real estate agents 

Who we are: Luxury Presence is the real estate industry’s most powerful marketing platform, providing award winning websites and cutting edge tech to the world’s top agents.

Founded in 2016 by Stanford Business School alumni Malte Kramer, Luxury Presence currently serves over 8,000 clients in the U.S. and Canada with its SaaS model — including over 20 of the top 100 WSJ real estate agents and teams. In addition, Luxury Presence is the official website partner to some of the industry’s most powerful brokerages.

The Los Angeles-based SaaS company raised $25.9 million for its Series B round. Bessemer Venture Partners led the round alongside fellow existing investors Toba Capital and Switch Ventures. Former Dallas Mavericks basketball player Dirk Nowitzki also participated in the round, along with other angel investors. 

Its solutions include stunning  website design, an engaging home search tool, an agent-to-agent listing referral network, powerful content & SEO strategies, expert-lead social media management, and digital advertising for lead generation. In 2020, Luxury Presence was recognized as a Best Place to Work by BuiltinLA and by Inc. as the 322nd fastest growing private company in America and then again in 2021 — LP ranked 598th. 

APPLY HERE