by Kay Tay | Sep 23, 2023 | Uncategorized
t Squarespace, Customer Operations empowers users to give voice to their ideas and make it easy for them when they need help. Our team runs 24/7 with about 400 people between New York, Dublin, Portland and a remote workforce. Customer Support Associates are on the front lines working with our customers every single day to ensure that issues with their account are resolved in a timely manner. You will leverage your system knowledge and commitment to delivering an exceptional customer experience to not only solve problems for our users, but be a positive advocate of our brand.
This remote role reports to a Customer Support Team Lead. You must be available to begin on Monday, October 30, 2023, and you must live in Hawaii.
You’ll Get To…
- Respond to customer-submitted live chats and email in a timely manner
- Queue-based, typing work will account for approximately 90% of the role.
- Live Chat is our primary channel of support in this role.
- Troubleshoot and guide customers through questions and issues with their Account, Billing, or other transactional inquiries
- Independently meet targets across Quality, Productivity and Customer Satisfaction, in email and live chat.
- Stay up to date on new product features and improvements
- Identify isolated customer experiences and escalate important issues.
Who We’re Looking For
- Open availability to work a 40 hour work week that spans weekends and holidays as our customers need us.
- 1+ years customer-facing experience required in a similar role (retail, hospitality, online support).
- Currently live in Hawaii.
- Expertise with written communication and the ability to spot spelling and grammar errors.
- Proficiency with decoding conversations, identifying the cause, and aligning on end goals.
- Capability of prioritizing competing requests.
- Familiarity with the Squarespace platform.
- Consistent and dependable WiFi and a personal workspace that allows you to be free from distraction and fully customer focused
Benefits & Perks
- A choice between medical plans with an option for 100% covered premiums
- Health Savings Account with Squarespace funding
- Fertility and adoption benefits
- Supplemental Insurance plans
- Headspace mindfulness app subscription
- Retirement benefits with employer match
- Flexible paid time off
- Up to 20 weeks of paid family leave
- Equity plan for all employees
- $100 per month remote Stipend
- Access to supplemental insurance plans for additional coverage
- Education reimbursement
- Employee donation match to community organizations
- 6 Global Employee Resource Groups (ERGs)
Cash Compensation Range: $35,800 – $39,000 USD
The base salary for this position will vary based on job-related criteria including relevant skills, qualifications, experience, and location, among other factors.
In addition to the cash compensation above (which includes base salary and, where applicable for eligible roles, may include on-target commissions or overtime pay), all Squarespace employees are eligible to receive equity in the company as part of their total compensation.
About Squarespace
Squarespace (NYSE: SQSP) is a design-driven platform helping entrepreneurs build brands and businesses online. We empower millions of customers in more than 200 countries and territories with all the tools they need to create an online presence, build an audience, monetize, and scale their business. Our suite of products range from websites, domains, ecommerce, and marketing tools, as well as tools for scheduling with Acuity, creating and managing social media presence with Bio Sites and Unfold, and hospitality business management via Tock. Our team of more than 1,700 is headquartered in bustling New York City, with offices in Chicago, Dublin, Ireland, Aveiro, Portugal, and coworking spaces in the UK, Netherlands, and Australia.
APPLY HERE
by Kay Tay | Sep 23, 2023 | Uncategorized
ShowingTime+ is a market leader in developing innovative listing media, showing management, offer management, recruiting, transaction management and analytics solutions. Our wide array of products and services are built on technological innovations crafted to bring efficiencies to all users.
About the role
We are seeking a highly skilled Marketing Database Specialist to play a pivotal role in owning and optimizing our marketing databases, ensuring the accuracy and integrity of customer and prospect information. You will work cross-functionally to support data-driven marketing initiatives, including segmentation, targeting, and campaign execution.
If you are a proactive problem solver with a deep understanding of database management best practices, this is an opportunity to make a significant impact on our marketing efforts!
As a Database Specialist you will:
- Maintain the health of marketing data to ensure high quality, relevant information
- Regularly monitor and clean data, including managing imports and import errors, validating fields, recommending data quality automation, etc.
- Build and maintain documentation of database structures and processes
- Conduct regular data audits and provide recommendations for data optimization and improvement
- Support marketing analytics efforts by providing accurate and reliable data for analysis and reporting
- Work closely with the Demand Generation team to prepare lists and provide segmentation for targeted marketing campaigns, newsletters, customer communications, etc.
- Work with sales operations to support data needs and fix errors related to SQL hand off across all three ShowingTime+ CRM systems.
This role has been categorized as a Remote position. “Remote” employees do not have a permanent corporate office workplace and, instead, work from a physical location of their choice which must be identified to the Company. Employees may live in any of the 50 US States, with limited exceptions. In certain cases, an employee in a remote-designated job may need to live in a specific region or time zone to support customers or clients as part of their role.In California, Colorado, Connecticut, Nevada, New York City and Washington the standard base pay range for this role is $69,300.00 – $110,700.00 Annually. This base pay range is specific to California, Colorado, Connecticut, Nevada, New York City and Washington and may not be applicable to other locations.In addition to a competitive base salary this position is also eligible for equity awards based on factors such as experience, performance and location. Actual amounts will vary depending on experience, performance and location.
Who you are
A love for data and details!
- Strong analytical and problem-solving skills
- Excellent attention to detail and data accuracy
- Ability to work effectively in cross-functional teams and communicate ideas in a clear and concise manner
- Self-motivated and able to manage multiple projects and priorities.
Qualifications
- Bachelor’s degree in Marketing, Business, or a related field
- 2+ years experience in database management, data cleansing, and segmentation
- Proficient in Excel and experience with CRM (Salesforce) and marketing automation platforms (HubSpot, Pardot)
- Familiarity with data privacy and compliance regulations (e.g., GDPR) is a plus
Get to know us
Zillow is reimagining real estate to make home a reality for more and more people.
As the most-visited real estate website in the United States, Zillow® and its affiliates help movers find and win their home through digital solutions, first class partners, and easier buying, selling, financing and renting experiences. Millions of people visit Zillow Group sites every month to start their home search, and now they can rely on Zillow to help make it easier to move. The work we do helps people get home and no matter what job you’re in, you will play a critical role in making home a reality for more and more people.
Our efforts to streamline the real estate transaction are supported by a deep-rooted culture of innovation, our passion to redefine the employee experience, a fundamental commitment to Equity and Belonging, and world-class benefits. These benefits include comprehensive medical, dental, vision, life, and disability coverages as well as parental leave, family benefits, retirement contributions, and paid time off. We’re also setting the standard for work experiences of the future, where our employees are supported in doing their best work and living a flexible, well-balanced life. But don’t just take our word for it. Read recent reviews on Glassdoor and recent recognition from multiple organizations, including: the 100 Best Companies to Work For, Glassdoor Employees’ Choice Award, Bloomberg Gender-Equality Index, Human Rights Campaign (HRC) Corporate Equity Index, and TIME 100 Most Influential Companies list.
APPLY HERE
by Kay Tay | Sep 23, 2023 | Uncategorized
- Remote, United States
- Full-time
- Fully remote
- $13.56 – $18.89 / hour
With over 300 locations across the US, Apria Healthcare’s mission is to improve the quality of life for our 1.8 million patients at home by providing home respiratory services and select medical equipment to help them sleep better, breathe better, heal faster, and thrive longer.
JOB SUMMARY
The Cash Research Representative is responsible to research and resolve all unapplied cash, recoupments, refunds, audits and denials within department guidelines.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Reconciles unmatched deposits to electronic remittance advices, credit card, paper explanation of benefits, and/or any tool for cash distribution within company best practices
- Researches unapplied payments and denial of payments using internal sources, written communication, web sites and phone inquiries to determine appropriate accounts for payment application.
- Researches and applies unidentified/undistributed cash to the correct invoice line to ensure accurate account activity within best business practices.
- Processes denial of payments to correct invoice lines to expedite future collection and appeal activity within best business practices.
- Identifies payment discrepancies requiring notification, refund or recoupment to third party payers.
- Researches all refund requests and recoupments from payers to ensure within Contract and/or State Statues.
- Posts adjustments and recoveries to appropriate accounts as necessary based on company policies and procedures.
- Ensures standard protocol for Cash business practices are met.
- Performs other duties as required.
SUPERVISORY RESPONSIBILITIES
Minimum Required Qualifications
Education and/or Experience
- High school diploma is required.
- One year of related experience is required.
Certificates, Licenses, Registrations or Professional Designations
SKILLS, KNOWLEDGE AND ABILITIES
- Problem solving
- Communication Proficiency
- Personal effectiveness/Credibility
Computer Skills
- Basic skills in excel, word and PowerPoint
- Basic data entry and calculator skills
Language Skills
- English (reading, writing, and verbal).
Mathematical Skills
- Basic level of mathematical proficiency.
PHYSICAL DEMANDS
This is a stationary position that requires frequent sitting or standing, repetitive wrist motions, grasping, speaking, listening, close vision, color vision, and the ability to adjust focus. It also may require occasional lifting, carrying, walking, climbing, kneeling, bending/stooping, twisting, pulling/pushing, walking, bending, stooping, and reaching above the shoulder. Employees in this position must be physically able to efficiently perform the essential functions of the position. Reasonable accommodations will be provided to assist or enable qualified individuals with disabilities to perform the essential functions of the position, upon request.
WORK ENVIRONMENT
Work is performed in an office setting with exposure to moderate noise.
TRAVEL
Occasional travel as required.
OTHER INFORMATION
The essential duties and responsibilities, physical requirements, and work environment described above are representative of those typically required for this position but may vary depending on staffing and business needs at specific locations. The inclusion or omission of a specific duty or physical requirement is, therefore, not determinative of whether that function is essential to a specific individual’s position.
Apria Healthcare is committed to hiring veterans and military spouses.
Benefits
Comprehensive benefits package offered for eligible employees:
- Competitive salary
- Ability to have early access to earned wages
- Medical, Dental and Vision
- Healthcare Flexible Spending Accounts and Healthcare Savings Accounts
- Life, AD&D and Disability Insurance
- Paid Time Off, including Vacation, Personal Time, Paid Sick Leave & Paid Holidays
- 401K Savings Plan (available immediately)
- Educational Assistance
- Employee Referral Reward Program
- Employee Discount Programs
- Company Paid Employee Assistance Plan (available immediately)
- We recognize our veterans by offering a company paid day off for Veterans Day
- Career Advancement/ Development Opportunities
Compensation
- Compensation is commensurate with experience
- Annual compensation is based on a 40 hour week
APPLY HERE
by Kay Tay | Sep 20, 2023 | Uncategorized
At Squarespace, Customer Operations empowers users to give voice to their ideas and make it easy for them when they need help. Our team runs 24/7 with about 400 people between New York, Dublin, Portland and a remote workforce. Customer Support Associates are on the front lines working with our customers every single day to ensure that issues with their account are resolved in a timely manner. You will leverage your system knowledge and commitment to delivering an exceptional customer experience to not only solve problems for our users, but be a positive advocate of our brand.
This remote role reports to a Customer Support Team Lead. You must be available to begin on Monday, October 30, 2023, and you must live in the following states: Oregon, Washington, Colorado or Hawaii.
You’ll Get To…
- Respond to customer-submitted live chats and email in a timely manner
- Queue-based, typing work will account for approximately 90% of the role.
- Live Chat is our primary channel of support in this role.
- Troubleshoot and guide customers through questions and issues with their Account, Billing, or other transactional inquiries
- Independently meet targets across Quality, Productivity and Customer Satisfaction, in email and live chat.
- Stay up to date on new product features and improvements
- Identify isolated customer experiences and escalate important issues.
Who We’re Looking For
- Open availability to work a 40 hour work week that spans weekends and holidays as our customers need us.
- 1+ years customer-facing experience required in a similar role (retail, hospitality, online support).
- Currently live in Washington, Oregon, Colorado or Hawaii.
- Expertise with written communication and the ability to spot spelling and grammar errors.
- Proficiency with decoding conversations, identifying the cause, and aligning on end goals.
- Capability of prioritizing competing requests.
- Familiarity with the Squarespace platform.
- Consistent and dependable WiFi and a personal workspace that allows you to be free from distraction and fully customer focused
Benefits & Perks
- A choice between medical plans with an option for 100% covered premiums
- Health Savings Account with Squarespace funding
- Fertility and adoption benefits
- Supplemental Insurance plans
- Headspace mindfulness app subscription
- Retirement benefits with employer match
- Flexible paid time off
- Up to 20 weeks of paid family leave
- Equity plan for all employees
- $100 per month remote Stipend
- Access to supplemental insurance plans for additional coverage
- Education reimbursement
- Employee donation match to community organizations
- 6 Global Employee Resource Groups (ERGs)
Cash Compensation Range: $35,800 – $43,000 USD
The base salary for this position will vary based on job-related criteria including relevant skills, qualifications, experience, and location, among other factors.
In addition to the cash compensation above (which includes base salary and, where applicable for eligible roles, may include on-target commissions or overtime pay), all Squarespace employees are eligible to receive equity in the company as part of their total compensation.
About Squarespace
Squarespace (NYSE: SQSP) is a design-driven platform helping entrepreneurs build brands and businesses online. We empower millions of customers in more than 200 countries and territories with all the tools they need to create an online presence, build an audience, monetize, and scale their business. Our suite of products range from websites, domains, ecommerce, and marketing tools, as well as tools for scheduling with Acuity, creating and managing social media presence with Bio Sites and Unfold, and hospitality business management via Tock. Our team of more than 1,700 is headquartered in bustling New York City, with offices in Chicago, Dublin, Ireland, Aveiro, Portugal, and coworking spaces in the UK, Netherlands, and Australia.
APPLY HERE
by Kay Tay | Sep 14, 2023 | Uncategorized
The Marketing Copywriter will craft high-quality marketing copy and content that will help advance awareness of and engagement with Purdue research. The Marketing Copywriter will develop a deep understanding of the Purdue University brand and the value proposition of the Office of Research, its Institutes and Centers, and priority Purdue research initiatives, to help create informative, inspiring marketing and website content that will engage and mobilize the university’s target audiences. The Marketing Copywriter will work closely with research faculty and staff and Office of Research team members to develop and amplify content across a variety of channels. Superior writing and editing skills are critical to success in this position. Finalists for this position will be asked to provide relevant writing samples.
The Office of Research Communications works to enhance the university’s research reputation through written and visual storytelling, print and digital marketing materials, social posts and more. The Marketing Copywriter will report to the Director of Multimedia in the Office of Research Communications (ORC) and will be a critical contributor to the research communications team.
This position has the ability to be 100% remote.
For full consideration, writing samples are required with your application submission.
Duties and Responsibilities
- Generate compelling, clear, and error-free content for a variety of mediums, including handouts, brochures, websites, and various print and digital channels
- Manage all copy projects to completion. Interface with research faculty and staff to understand the organization, gather relevant information, write compelling copy, and lead the stakeholder review and approval process
- Proactively manage workload through team project management software (Asana) and communicate important deadlines to key stakeholders.
- Collaborate with organizational leadership, campus partners, and project team(s) to gather statistics, background and stakeholder information, and any other relevant project information
- May also work with partners across campus on fact-checking and approval process
Qualifications
Required:
- Bachelor’s degree in communication, marketing, English, advertising, journalism, public relations, or related discipline
- Two (2) years of professional writing experience writing across mediums and with a research-oriented organization or technology company, following brand standards, and/or operating within identity guidelines
- Equivalent combinations of education and experience may be considered
- External or in-house agency experience preferred
- Finalists for this position will be asked to provide relevant writing samples
- Proficient expertise in MS Office and willingness to become proficient in other software and platforms
- Proficient in AP Style
- Understanding of writing applications in traditional and emerging channels
- Ability to streamline verbose content to focus main message in a concise, effective manner
- Consistent quality control in work
- Understanding of specific channels or vertical markets as required by job function
- Demonstrated ability to adapt style of copy to various audiences, purposes, or media
- Competency conceptualizing and presenting creative work
- Strong organizational abilities, including time and resource management
- Ability to establish and maintain positive working relationships with external and internal constituents
- Project management skills, including gathering input and building consensus
- Ability to manage many projects concurrently and be able to adapt quickly to changing priorities
- Familiarity with creating compelling messages for different target demographics
- Solid problem-solving skills
- Excellent interpersonal, communications, and organizational skills
- Ability to work in a fast-paced environment
Additional Information:
- To learn more about Purdue’s benefits summary https://bit.ly/3t7vcRd
- Purdue will not sponsor employment authorization for this position
- A background check will be required for employment in this position
- FLSA: Exempt (Not Eligible For Overtime)
- Retirement Eligibility: Defined Contribution Waiting Period
- Purdue University is an EOE/AA employer. All individuals, including minorities, women, individuals with disabilities, and veterans are encouraged to apply
APPLY HERE
Recent Comments