by Kay Tay | Oct 4, 2023 | Uncategorized
Teachable is a no-code platform for creators who want to build a more impactful business through courses, coaching, downloadable content, and community. With Teachable, creators can engage their online audiences and get paid—on their own terms. Today, tens of thousands of creators use Teachable to share their knowledge and, to date, have reached more than 46 million students around the world.
Are you ready to join a dynamic, cross-cultural team at an exciting turning point in our company’s journey? Now part of the global Hotmart Company portfolio, Teachable continues to take the creator economy by storm as a true industry leader. Together, Teachable and Hotmart are delivering market-leading products that prioritize creator control and flexibility, alongside meaningful partnership and support from our team. If you have big ideas, relish the chance to challenge convention, and deeply believe in the power of creators to shape the future, we want you on our team!
What is the role?
As a Product Support Associate, you will delight our Creators by providing solutions to customer issues, and acting as a liaison between internal teams and customers. You’ll be part of a best-in-class support organization that has a unique position in being able to work directly with our Creators and help scaffold their online businesses to new heights.
This is a work-from-home position based in the United States.
What You’ll Do:
- Provide a world-class customer experience by efficiently and enthusiastically delivering solutions to creators, and empowering them to get the most out of the Teachable platform
- Become an expert on the functionality and capabilities of the Teachable platform, and stay up to date on our rapidly evolving product offering
- Drive business goals by consistently meeting/exceeding individual and team KPIs, and demonstrating a sense of urgency in communicating with our creators
- Collaborate cross-departmentally by reporting customer feedback and insights to our marketing, product and engineering teams
- Iterate on our internal team processes as the Teachable product continues to evolve
What We’re Looking For:
- 2+ years providing high-volume email/live chat support, preferably in SaaS
- Effective written and verbal communication skills: you are comfortable translating complex concepts to non-technical audiences
- Emotional intelligence and an empathetic inclination to understand what the customer is saying versus what they mean
- Curiosity for learning – you enjoy taking on new challenges and are able to quickly distill learnings in a fast-paced environment to best support our Creators and teams.
- High level of technical aptitude; the ability to pick up new technologies quickly and explain complex concepts simply
Extra Credit:
- Working knowledge and experience using helpdesk tools such as Zendesk, Salesforce, Intercom or similar
- Prior experience with technical troubleshooting
- Passionate about both teaching and learning
- Results driven: If you see something that can be done differently, you take action, and advocate on behalf of our creators
Additional Details:
- At Teachable, we are committed to providing fair and competitive pay (using market data to inform our pay bands), rewarding high performance, and ensuring all employees have the opportunity and ability to impact Teachable’s overall company value. Base salaries will be reviewed at regular intervals throughout the year, typically following performance review cycles currently conducted bi-annually or in conjunction with a promotion.
- This role is open to remote candidates in the U.S.
- Applicants must be currently authorized to work in the United States on a full-time basis.
- This is a full time, non-exempt position.
- Our product support team operates seven days a week, 365 days a year, from 8 a.m. to 9 p.m. EST.
- Evening, weekend and holiday availability is required. You’ll be assigned a specific shift. (8 hours per day / 40 hours per week).
- For this role, the hourly range is $23.00 to 25.50. Total compensation also includes a competitive benefits package and Restricted Stock Units (RSUs). A salary offer will be determined by a number of factors including experience, skill level, education, internal pay equity, and other relevant business considerations. We review all teammate pay and compensation programs regularly to ensure competitive and fair pay.
APPLY HERE
by Kay Tay | Oct 4, 2023 | Uncategorized
At Squarespace, Customer Operations empowers users to give voice to their ideas and make it easy for them when they need help. Our team runs 24/7 with about 400 people between New York, Dublin, Portland and a remote workforce. Customer Support Associates are on the front lines working with our customers every day to ensure that issues with their account are resolved promptly. You will use your system knowledge and commitment to delivering an exceptional customer experience to solve problems for our users, but advocate for our brand.
This remote role reports to a Customer Support Team Lead. You must be able to work remotely in one of our approved US states and have both spoken and written fluency in English and Japanese.
You’ll Get To…
- Respond to customer-submitted live chats and email in a timely manner
- Queue-based, typing work will account for approximately 90% of the role.
- Live Chat is our primary channel of support in this role.
- Troubleshoot and guide customers through questions and issues with their Account, Billing, or other transactional inquiries
- Independently meet targets across Quality, Productivity and Customer Satisfaction, in email and live chat.
- Stay up to date on new product features and improvements
- Identify isolated customer experiences and escalate important issues.
Who We’re Looking For
- Open availability to work a 40 hour work week that spans weekends and holidays as our customers need us.
- Bilingual fluency in English and Japanese
- 1+ years customer-facing experience required in a similar role (retail, hospitality, online support).
- Expertise with written communication and the ability to spot spelling and grammar errors.
- Proficiency with decoding conversations, identifying the cause, and aligning on end goals.
- Capability of prioritizing competing requests.
- Familiarity with the Squarespace platform.
- Consistent and dependable WiFi and a personal workspace that allows you to be free from distraction and fully customer focused
Benefits & Perks
- A choice between medical plans with an option for 100% covered premiums
- Health Savings Account with Squarespace funding
- Fertility and adoption benefits
- Supplemental Insurance plans
- Headspace mindfulness app subscription
- Retirement benefits with employer match
- Flexible paid time off
- Up to 20 weeks of paid family leave
- Equity plan for all employees
- $100 per month remote Stipend
- Access to supplemental insurance plans for additional coverage
- Education reimbursement
- Employee donation match to community organizations
- 6 Global Employee Resource Groups (ERGs)
Cash Compensation Range: $37,000 – $45,000 USD
The base salary for this position will vary based on job-related criteria including relevant skills, qualifications, experience, and location, among other factors.
In addition to the cash compensation above (which includes base salary and, where applicable for eligible roles, may include on-target commissions or overtime pay), all Squarespace employees are eligible to receive equity in the company as part of their total compensation.
About Squarespace
Squarespace (NYSE: SQSP) is a design-driven platform helping entrepreneurs build brands and businesses online. We empower millions of customers in more than 200 countries and territories with all the tools they need to create an online presence, build an audience, monetize, and scale their business. Our suite of products range from websites, domains, ecommerce, and marketing tools, as well as tools for scheduling with Acuity, creating and managing social media presence with Bio Sites and Unfold, and hospitality business management via Tock. Our team of more than 1,400 is headquartered in bustling New York City, with offices in Chicago, Dublin, Ireland, Aveiro, Portugal, and coworking spaces in the UK, Netherlands, and Australia.
APPLY HERE
by Kay Tay | Oct 3, 2023 | Uncategorized
The salary range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs.
At WGU, it is not typical for an individual to be hired at or near the top of the range for their role, and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is:
Pay Range: $21.63 – $32.45
If you’re passionate about building a better future for individuals, communities, and our country—and you’re committed to working hard to play your part in building that future—consider WGU as the next step in your career.
Driven by a mission to expand access to higher education through online, competency-based degree programs, WGU is also committed to being a great place to work for a diverse workforce of student-focused professionals. The university has pioneered a new way to learn in the 21st century, one that has received praise from academic, industry, government, and media leaders. Whatever your role, working for WGU gives you a part to play in helping students graduate, creating a better tomorrow for themselves and their families.
The Evaluator is a member of WGU’s faculty. The Evaluator is a subject-matter expert and professional individual contributor with level knowledge within associated specialization/discipline. Evaluators apply their own subject matter expertise and experience utilizing a rubric created by program and assessment development faculty and applied consistent with WGU, Evaluation Department and team policies and procedures. The Evaluator crafts personalized, robust feedback to support accurate scoring of student responses and in furtherance of student progress. Work plans and schedules for Evaluators are broadly defined and require the Evaluator to develop specific work plans and schedules to provide accurate and fair evaluations, with helpful (robust & personalized) feedback. Evaluators cooperate within and between teams to meet the department’s commitment to students for a quick evaluation as defined by university leadership. An Evaluator maybe asked to contribute to the development of functional and organizational content, practices and objectives to achieve goals in creative and effective ways. Such contributions may involve working with other functions within the Evaluation Department and/or with other departments. High performing, experienced Evaluators coach/mentor team members and assist colleagues.
Essential Functions and Responsibilities
- The Evaluator’s work is situational and highly complex, requiring analysis and evaluation of student responses to assessment task prompts to achieve a secure, valid and reliable determination of competencies for degree programs.
- The Evaluator applies university, department and team policies and procedures in scoring work and crafting helpful, robust and personalized feedback to support students in developing competency and progressing with their degree program.
- On occasion, an experienced Evaluator maybe called upon to create and implement methods to improve student success and evaluation processes.
- The Evaluators work is critical to each student’s experience and success at WGU.
- The Evaluator works individually and collectively, as part of a content-specific team, to meet individual, team and department objectives to be accurate, fair, helpful and quick in an environment that is a great place to work.
- The Evaluator works effectively and reports worktime accurately, in order to be good stewards of the student’s tuition dollars.
- The Evaluator maybe called on to resolve student concerns or address student inquires.
- With general direction from a manager and course lead, Evaluators are self-managed, taking initiative and acting independently in completing performance assessment evaluations consistent with standard practices and policies and our commitment to students (i.e., accurate, fair, helpful & quick).
- When faced with an unexpected student response, Evaluators are encouraged and expected to collaborate with other evaluators, course leads and supervisors/ managers as needed to make a fair determination of competency.
- To be successful, Evaluators must be well connected and coordinated within their team, project teams and any applicable cross-functional groups.
- An experienced Evaluator maybe asked to propose or collaborate on new methods and procedures on new or special assignments.
Knowledge and Abilities
- Subject matter expertise and appropriate advanced degree(s)/credential(s) relevant to evaluation content area
- Work experience relevant to evaluation content area, strongly preferred
- Strong understanding, acceptance and adherence to the tenets of competency-based education and the split faculty model
- Advanced strength in written and oral communication
- Demonstrated ability to discern evidence of competency within student submissions, including unexpected forms of response
- Demonstrated ability to use technology, adapt quickly to new processes and manage complex cognitive loads
- Demonstrated ability to collaborate with colleagues to ensure validity and reliability of evaluation across multiple raters, including deferring to the guidance of the team, course lead or supervisor/manager.
- Demonstrated ability to properly identify and refer student submissions for escalated care including but not limited to professional communication (i.e., articulation), originality, excellence awards, support in opening student submissions, content assistance, technology support.
- Problem solving skills: Investigates appropriate resources and involves partners when appropriate. Future oriented. Assesses what will help or hinder achieving goals. Focuses on what is important.
- Interpersonal skills: Deals with others in a considerate, respectful, and unbiased manner. Approaches conflict proactively. Solicits and shares feedback openly. Listens with empathy and maintains composure.
- Accuracy: Draws on facts collected from a broad knowledge of WGU’s goals and processes.
- Adaptability: Corrects behaviors and communication style to meet the needs of a wide range of situations. Tackles obstacles appropriately. Comfortable with ambiguity.
- Reliability: Accountable to others; does what it takes to get the job done. Actions are consistent with words. Follows through on commitments. Exhibits exceptional integrity.
- Attitude: Displays commitment to the organization and to personal growth. Is self-motivated and able to motivate and inspire others. Asserts self appropriately to champion ideas. Tells the truth in a direct and constructive manner.
- Initiative: Self-directs with a strong tendency for action. Leads the way to improve performance or processes. Displays keen interest in students and organization.
Qualifications
Minimum Qualifications:
- Minimum earned MBA or Master’s Degree in a business related field
- Minimum of 3 years of work experience in business related field
Working Conditions:
- This position is located in a home office environment.
- Dedicated workspace
- Personal computer
- High speed internet
APPLY HERE
by Kay Tay | Oct 3, 2023 | Uncategorized
Hims & Hers Health, Inc. (better known as Hims & Hers) is a multi-specialty telehealth platform building a virtual front door to the healthcare system. We connect consumers to licensed healthcare professionals, enabling people to access high-quality medical care—from wherever is most convenient—for numerous conditions related to sexual health, hair care, mental health, skincare, primary care, and more.
With products and services available across all 50 states and Washington, D.C., Hims & Hers is on a mission to help the world feel great through the power of better health. We believe how you feel in your body and mind transforms how you show up in life. That’s why we’re building a future where nothing stands in the way of harnessing this power. We normalize health & wellness challenges—and innovate on their solutions—to make feeling happy and healthy easy to achieve. No two people are the same, so we provide access to personalized care designed for results. At our core, our mission is deeply personal—because we too are customers.
In January 2021, the company was listed on the NYSE and is traded under the ticker symbol “HIMS”. To learn more about our brand and offerings, you can visit hims.com and forhers.com.
About the Role:
This is a six month contract.
The Credentialing Coordinator will be engaged in all aspects of credentialing of healthcare professionals. This includes onboarding new providers, assisting in resolution of issues facing current providers, and protecting the platform by ensuring all providers have current certification and licensure. The Credentialing Contractor will report to the Credentialing Manager, and coordinate often with Supply Operations leadership.
You Will:
- Support the Credentialing Manager to ensure all new and existing providers possess the required credentials and licenses to operate compliantly and safely on the H&H platform, that these are documented accurately, and work with providers to ensure that these credentials are kept up to date
- Coordinate, resolve, or escalate credentialing related support issues through ZenDesk. Identify common themes and partner with the credentialing manager to improve provider experience in the credentialing processes.
- Audit and verify compliance with NCQA and state level requirements for providers to practice.
- Data entry of new applications/licenses in the credentialing database.
- Update and process various agreements.
- Perform employment verifications and send out certificates of insurance for current providers.
- Document and audit receipts for licensure reimbursement.
- Work cross functionally with the Provider Success team to streamline and support credentialing processes related to provider onboarding.
You Have:
- Bachelor’s Degree preferred and a minimum of three (3) years credentialing experience with working knowledge of credentialing accreditation regulations, policies and procedures, and NCQA standards.
- Must demonstrate exceptional communication skills – both written and verbal, listening effectively and asking questions when clarification is needed.
- Must be a self-starter with a strong attention to detail
- Must be able to plan and prioritize to meet deadlines; with the ability to re-prioritize as needed.
- Excellent computer skills including Excel, Word, Google Suite, and Internet use.
This is a six month contract.
We are focused on building a diverse and inclusive workforce. If you’re excited about this role, but do not meet 100% of the qualifications listed above, we encourage you to apply.
APPLY HERE
by Kay Tay | Oct 3, 2023 | Uncategorized
Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver.
Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.
Position Summary
Medical Claim Analyst for the Clinical Claim Review department is responsible for post – service claim review to determine if specific services can be reimbursed to providers.
Responsibilities
- The analyst role is integral to the Clinical Claim Review (CCR) team.
- They start the Clinical Claim Review process with the claim submission to Clinical Claim Review with a complete review of the claim and claim history.
- They compile all system information, claim history, plan information, and any additional research into template as required by the workflow and any legal and regulatory requirements for a clinician review.
- They also collaborate with clinicians as required.
- Review provider claims to determine if they meet CCR review requirements.
- Follow applicable workflows, templates, and legal and compliance requirements to provide a complete picture of what is requiring review to the CCR clinicians and medical directors.
- Organizes and prioritizes work to help meet regulatory and CCR claim turn around times.
- Determines coverage, verifies eligibility, benefits, identifies discrepancies and applies all Medical Claim Management policies and procedures to assist in ensuring claims are handled per policy and legal requirements.
- Works with all appropriate internal and external departments and personnel to accurately review specified claims and/or clarify any issues found in the course of the review.
- Required to work in multiple systems including EWM, ASD, ATV, MedCompass and HRP.
Required Qualifications
- 2+ years of claim processing experience and/or demonstrating ability to handle multiple assignments competently, accurately, and efficiently.
Preferred Qualifications
- Customer service experience preferred
- Computer literacy in order to navigate through internal/ external computer systems, including Excel and Microsoft Word.
- Effective communication, telephonic and organization skills.
- Strong customer service skills.
- Ability to effectively participate in a multi-disciplinary team
Education
Pay Range
The typical pay range for this role is:
$18.50 – $36.30
This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.
In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities. The Company offers a full range of medical, dental, and vision benefits. Eligible employees may enroll in the Company’s 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees. The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits. CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners. As for time off, Company employees enjoy Paid Time Off (“PTO”) or vacation pay, as well as paid holidays throughout the calendar year. Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies.
APPLY HERE
Recent Comments