Hims & Hers Health, Inc. (better known as Hims & Hers) is a multi-specialty telehealth platform building a virtual front door to the healthcare system. We connect consumers to licensed healthcare professionals, enabling people to access high-quality medical care—from wherever is most convenient—for numerous conditions related to sexual health, hair care, mental health, skincare, primary care, and more.
With products and services available across all 50 states and Washington, D.C., Hims & Hers is on a mission to help the world feel great through the power of better health. We believe how you feel in your body and mind transforms how you show up in life. That’s why we’re building a future where nothing stands in the way of harnessing this power. We normalize health & wellness challenges—and innovate on their solutions—to make feeling happy and healthy easy to achieve. No two people are the same, so we provide access to personalized care designed for results. At our core, our mission is deeply personal—because we too are customers.
In January 2021, the company was listed on the NYSE and is traded under the ticker symbol “HIMS”. To learn more about our brand and offerings, you can visit hims.com and forhers.com.
About the Role:
This is a six month contract.
The Credentialing Coordinator will be engaged in all aspects of credentialing of healthcare professionals. This includes onboarding new providers, assisting in resolution of issues facing current providers, and protecting the platform by ensuring all providers have current certification and licensure. The Credentialing Contractor will report to the Credentialing Manager, and coordinate often with Supply Operations leadership.
You Will:
- Support the Credentialing Manager to ensure all new and existing providers possess the required credentials and licenses to operate compliantly and safely on the H&H platform, that these are documented accurately, and work with providers to ensure that these credentials are kept up to date
- Coordinate, resolve, or escalate credentialing related support issues through ZenDesk. Identify common themes and partner with the credentialing manager to improve provider experience in the credentialing processes.
- Audit and verify compliance with NCQA and state level requirements for providers to practice.
- Data entry of new applications/licenses in the credentialing database.
- Update and process various agreements.
- Perform employment verifications and send out certificates of insurance for current providers.
- Document and audit receipts for licensure reimbursement.
- Work cross functionally with the Provider Success team to streamline and support credentialing processes related to provider onboarding.
You Have:
- Bachelor’s Degree preferred and a minimum of three (3) years credentialing experience with working knowledge of credentialing accreditation regulations, policies and procedures, and NCQA standards.
- Must demonstrate exceptional communication skills – both written and verbal, listening effectively and asking questions when clarification is needed.
- Must be a self-starter with a strong attention to detail
- Must be able to plan and prioritize to meet deadlines; with the ability to re-prioritize as needed.
- Excellent computer skills including Excel, Word, Google Suite, and Internet use.
This is a six month contract.
We are focused on building a diverse and inclusive workforce. If you’re excited about this role, but do not meet 100% of the qualifications listed above, we encourage you to apply.
