by Kay Tay | Oct 5, 2023 | Uncategorized
The Manager, Enablement Content Marketing will work to clarify and reinforce Aledade’s value proposition to a wide variety of audiences. This professional will lead our content strategy for high-profile content streams at the company, creating, curating, and harmonizing our existing and future content to ensure consistent market positioning, accelerate growth, and facilitate adoption of our products and services with prospective and current primary care practices, health centers and health systems.
This will include leveraging data and performance metrics to develop, implement and lead cohesive strategies to update educational material, sales collateral, website copy and other customer acquisition efforts. Additional work will include leading collaborative efforts with our business development, policy, corporate communications, performance and other teams to understand and tailor content to relevant audiences (e.g. payers, policymakers, patients and general audiences). This role will help to drive the adoption and improvement of existing and new processes to ensure maximum efficiency.
Primary Duties
- Manage a team of 2-3 writers in the production of marketing content
- Strategize and develop content for the sales team, topical marketing campaigns, product and service promotions, and other business objectives
- Coordinate with key stakeholders to develop and implement content marketing strategies
- Gather and report on audience insights, performance data and distribution plans
- Establish, streamline and advance content development and management processes
Minimum Qualifications
- Bachelor’s degree in marketing or related discipline
- 8+ years of marketing and content creation experience, with at least 2 years of that experience in healthcare marketing (e.g., value-based care, ACOs, PCMH, bundled payments, payer, etc.)
Preferred KSA’s
- Thorough knowledge of current healthcare issues, and deep familiarity with local, regional, state, and national market trends
- Excellent communication and collaboration skills across multiple stakeholders, seniority levels, and teams, including ability to tell a cohesive story that aligns with business goals
- Proven success working cooperatively and strategically in a team-oriented matrixed environment with the ability to influence and interact with all levels
- Team player with the ability to work with a remote and nationally distributed team
- Strong analytical abilities in researching topics and distilling critical issues
- Understanding of and commitment to high editorial standards and content integrity
- Experience leading a dedicated team in the coordination, delivery and distribution of content
- Ability to navigate fast-moving, deadline-driven workplace with agility and comfort in pivots in direction
- Organizational, time management and prioritization skills, with a proven track record in handling multiple projects at once
- Experience in value-based care (e.g., ACOs, bundled payments, etc.)
- Design experience (Adobe Creative Suite, Illustrator, etc.)
- Strong skills in Google Workspace, including Documents, Sheets and Slides
- Familiarity with content management tracking and distribution systems and platforms, including, but not limited to, Brandfolder, Smartsheets, Monday, Brandfuel, etc.
Physical Requirements
- Sitting for prolonged periods of time. Extensive use of computers and keyboard. Occasional walking and lifting may be required.
Who We Are:
Aledade, a public benefit corporation, exists to empower the most transformational part of our health care landscape – independent primary care. We were founded in 2014, and since then, we’ve become the largest network of independent primary care in the country – helping practices, health centers and clinics deliver better care to their patients and thrive in value-based care. Additionally, by creating value-based contracts across a wide variety of payers, we aim to flip the script on the traditional fee-for-service model. Our work strengthens continuity of care, aligns incentives, and ensures primary care physicians are paid for what they do best – keeping patients healthy. If you want to help create a health care system that is good for patients, good for practices and good for society – and if you’re eager to join a collaborative, inclusive and remote-first culture – you’ve come to the right place.
What Does This Mean for You?
At Aledade, you will be part of a creative culture that is driven by a passion for tackling complex issues with respect, open-mindedness and a desire to learn. You will collaborate with team members who bring a wide range of experiences, interests, backgrounds, beliefs and achievements to their work – and who are all united by a shared passion for public health and a commitment to the Aledade mission.
In addition to time off to support work-life balance and enjoyment, we offer the following comprehensive benefits package designed for the overall well-being of our team members:
Flexible work schedules and the ability to work remotely are available for many roles
Health, dental and vision insurance paid up to 80% for employees, dependents, and domestic partners Robust time off plan 21 days of PTO in your first year 2 Paid Volunteer Days & 11 paid holidays
12 weeks paid Parental Leave for all new parents
6 weeks paid sabbatical after 6 years of service
Educational Assistant Program & Clinical Employee Reimbursement Program
401(K) with up to 4% match
Stock options
And much more!
APPLY HERE
by Kay Tay | Oct 5, 2023 | Uncategorized
At HCSC, we consider our employees the cornerstone of our business and the foundation to our success. We enable employees to craft their career with curated development plans that set their learning path to a rewarding and fulfilling career.
Come join us and be part of a purpose driven company who is invested in your future!
Job Summary
This position has enterprise responsibility for managing a team focused on proposal database content, quality control, and graphic design in the Proposal Development area. This includes working with subject matter experts across the enterprise, proposal preparation activities, proposal process improvement, ensuring adherence to brand and style guidelines, and creating best-in-class proposals. This manager will oversee the day-to-day activities of a team of graphic designers who work on proposal-specific page layout, custom covers, and executive summaries; and, a team of communication consultants who work on proposal content maintenance, proofreading, and copy editing to ensure that the highest quality standards are met.
This is a remote role; candidates must live in one of the following Five states, Illinois, Texas, Oklahoma, Montana and New Mexico within 250 miles from one of our BCBS offices.
JOB REQUIREMENTS:
- Bachelor Degree in Marketing, Business, Management Information or English OR 4 years marketing, proposal management or analysis experience.
- 5 years experience in proposal management to include supporting the RFPs (Request for Proposals) and RFIs (Request for Information) process.
- 2 years experience in database/system administration management and analysis.
- Verbal and written communication skills including editing skills, composing RFPs and RFIs, and interpersonal skills to lead process changes with other departments and represent HCSC to external clients and agencies.
- Organized and detail-oriented with ability to manage multiple projects in a fast-paced environment.
- PC proficiency to include Word, Excel, PowerPoint and Lotus Notes.
PREFERRED JOB REQUIREMENTS:
- 3 years’ experience in health insurance with managed care products, processes, and industry practices.
- Experience using proposal automation technology such as Responsive, Qorus or Qvidian.
- 3 years of leadership, supervisory or management experience.
We encourage people of all backgrounds and
experiences to apply. Even if you don’t think you are a perfect fit, apply
anyway – you might have qualifications we haven’t even thought of yet.
APPLY HERE
by Kay Tay | Oct 5, 2023 | Uncategorized
Location: Fully Remote in the USA
As the Learning A-Z Director of Customer Support, you will have the exciting opportunity of redefining how we deliver world-class support to our customers. Your primary responsibility is to lead our team through change and support continued growth with our processes, procedures, and strategies. You will enable us to keep our costs affordable for our educators by providing an efficient, effective and empathetic experience to all of our educators via chat support, AI, improving knowledge base content, constantly iterating our bot capabilities, training our team, and maximizing the use of Intercom. You will report to the VP of Operations.
Leading highly passionate, professional customer support specialists, this role requires high-level communication skills, leadership skills, and the ability to analyze, troubleshoot, and resolve complex technical issues. You will set the tone of how our team interacts with our clients on a daily basis, become a resident expert on all facets of our platform and the broader edtech industry, and work cross-functionally with Marketing, Sales, Customer Success, Professional Services, and Engineering to ensure that our customers have an optimal experience with our products.
The role also requires a business-oriented mindset that recognizes that we serve an ever-changing market and will stay informed on trends that affect the delivery of support at scale and in the Edtech sector. You will contribute to LAZ’s overall strategy collaboratively with the other members of our leadership team.
Job Responsibilities:
- Run a chat-based Customer Support Organization.
- Cultivate a high energy, collaborative and customer-first team culture centered around delivering an efficient, effective and empathetic experience for all customers.
- Seek ways to increase self-service customer support for faster and more efficient for educators.
- Improve our knowledge base and its delivery to our clients.
- Improve individual and team efficiency.
- Act as a liaison to the greater leadership team.
- Responsible for executing and regularly updating the relevant parts of the Customer Journey and respective playbooks and evaluating key customer touchpoints throughout the journey in Support.
- Develops and improves productivity and performance reporting on team performance, individual performance, monthly department performance overall enabling us to keep our product costs as low as possible for our customers.
- Drive operational quarterly and annual planning with Key LAZ Stakeholders to optimize cross-functional planning, communication and resource management.
- Partner across marketing, sales, product, engineering, and professional learning services teams to establish a cohesive team approach, process and product efficiencies.
Job Requirements:
- Minimum 5 years of direct management experience running a chat-focused support organization.
- Bachelor’s degree preferred.
- Demonstrates a proven understanding of Intercom, AI, call deflection, bot development, and knowledge base growth.
- Empathetic manager who demonstrates LAZ values of being hungry, humble, and smart.
- Proven effectiveness in training and managing teams in a customer support function.
- Experience with executing strategy around capacity planning, cost analysis, KPI utilization, and problem prioritization.
- Experience successfully implementing data-driven strategy to improve support productivity, customer sentiment, and net revenue retention.
- Experience with and ability to communicate across all levels of an organization, excellent written and verbal communication skills, especially to an executive audience.
- Excellent organizational skills with a high attention to detail coupled with an ability to think strategically.
- Comfortable navigating and mediating conflict.
- Innovative leader and lifelong learner who keeps abreast of operational best practices and supporting technologies.
- Outstanding communication and customer management skills
- Demonstrated analytical and problem solving skills.
- Experience collaborating with cross-functional teams. (e.g., Sales, Professional Learning Services, Engineering, Support)
- Proficiency in Business Process Automation.
- Knowledge of SalesForce CRM, Intercom, Gainsight, Tableau, Snowflake, and other relevant systems.
Why Work With Us?
When you work with Learning A-Z, you’ll be helping students across the globe develop the comprehension, curiosity, and continued joy of learning they need to succeed in today’s world.
We’ve been awarded numerous accolades from a wide variety of edtech organizations. Our flagship products Reading A-Z, Raz-Kids, and Raz-Plus are beloved by teachers and students alike, and are currently used by approximately 1/5 of public students in the United States.
APPLY HERE
by Kay Tay | Oct 5, 2023 | Uncategorized
Online shopping has changed. Today’s eCommerce runs on selling products, not brands. SamCart is the only eCommerce software platform built for creators, by creators, who want to build a profitable digital business and experience personal freedom and growth.
Full Time. Remote.
We are looking to grow our Customer Support Team by adding a dedicated Customer Support Specialist. We are a rapidly-growing, fast-moving company that loves our customers and firmly believes that their success is our success. That’s why this position is so important – and why it comes with such amazing growth opportunities.
SamCart’s Customer Support Specialist is primarily responsible for providing support to our customer base. This encompasses becoming a product expert as well as an educator and advocate. They will guide SamCart marketplace owners through best practices as well as listen to their feedback and identify ways SamCart can continuously improve the experience of owners and their customers.
Responsibilities
- Ability to work a Tuesday – Saturday weekend split schedule
- Respond to customer inquiries via FreshDesk email and live chat.
- Troubleshoot customer issues pertaining to platform usage and configuration.
- Understand and identify customer pain points and help drive the escalations process by coordinating between the product and support team.
- Be proficient in knowing when to use perfectly hilarious GIFs within customer conversations to close their ticket with a smile.
- Act as liaison between the customer and other departments such as the sales, support, marketing, and product teams.
Qualifications
- Experience working within a SaaS company
- Prior technical support experience
- Prior experience owning a live chat customer experience
- Excellent communication skills – both written and verbal
- Tech-savvy, adaptable, and comfortable with frequent functionality updates
- Superior customer service skills – owns the ability to be responsive, compassionate, resourceful, and solution-oriented (all while maintaining a sense of humor!)
- Master of critical thinking – Has the ability to provide innovative solutions or draw reasonable conclusions from provided information/context
- Enjoys working directly with our customers, being their trusted advisor, and understanding the importance of customer happiness in staying ahead of our competition.
- Major plus if you have knowledge of the FreshDesk / Freshchat system, Google Hangouts, and Slack
This is what you’ll love about SamCart
Our co-founders always say “Their success is our success” and we believe that about our people too! We want everyone to love their job at least 80% of the time and when you are successful, the whole team is successful.
- Each team has one offsite Hub Week per quarter to collaborate with your team members (and others!) and plan for the upcoming quarter.
- Diversity adds value to everything we do – We hire from and for a wide range of backgrounds and experiences to allow the team to bring their own unique ways of thinking and working to each project
- We have unlimited PTO with an encouraged 14-day minimum to empower our team members to maintain a healthy balance in their day-to-day lives.
- Yay, we have 401K!
- Health Insurance premiums are covered 100% by SamCart for you +1, be it a significant other or child.
- Supportive Parental leave policies for all parents
- Career growth and development are essential here at SamCart and we want all team members to build sustainable, future-proof and adaptable careers.
- Self-Care is important, which is why we offer a monthly wellness credit.
APPLY HERE
by Kay Tay | Oct 4, 2023 | Uncategorized
The Content Strategist I is responsible for assisting with the development of content for member or provider materials and collateral in a wide array of business initiatives and projects.
Essential Functions:
- Manage content workflows and coordinate deliverables that will help improve audience comprehension
- Work with team members to phrase and write tailored, clear, concise copy for all sites and content; including but not limited to the websites, communication campaigns, and other prominent collateral
- Copy-edit and proof-read content for grammar/spelling to ensure overall accuracy, consistency, tone, style, and branding
- Maintain a current understanding of internal business processes and procedures to create and update style guides
- Ensure all regulatory and accreditation requirements are adhered to in materials created and utilized
- Execute communications for the appropriate delivery channel
- Ensure production of communications is on time
- Collaborate and coordinate with internal stakeholders
- Supports work in department project queue as needed
- Perform any other job duties as requested
Education and Experience:
- Bachelor’s degree in Marketing, Public Relations, Journalism, Communications, or related field or equivalent work experience is required
- One (1) year of experience in content marketing, insurance, healthcare or a related role is preferred
- Experience in managing projects preferred
Competencies, Knowledge and Skills:
- Team player with a positive cooperative attitude
- Self-motivated and ability to work independently
- Able to prioritize and multi-task to complete assignment within predefined time limits
- Quick learner and able to adapt to a changing environment
- Knowledge of marketing practices, tactics and trends
- Enthusiasm for continued learning and professional development
- Oral, written, and interpersonal communication skills
- Organizational and time management skills
- Strong attention to detail
- Decision making/problem solving skills
- Microsoft Office proficient
Licensure and Certification:
Working Conditions:
- General office environment; may be required to sit or stand for extended periods of time
Compensation Range:$43,800.00 – $70,200.00
Compensation Type (hourly/salary):Hourly
Organization Level Competencies
- Create an Inclusive Environment
- Cultivate Partnerships
- Develop Self and Others
- Drive Execution
- Influence Others
- Pursue Personal Excellence
- Understand the Business
The CareSource mission is known as our heartbeat. Just as we support our members to be the best version of themselves, our employees are driven by our mission to create a better world for members, stakeholders and providers.
We are difference-makers who combine compassionate hearts with our unique business expertise to make every opportunity count. Each claim, each phone call, each consumer-centric decision is a chance to change the world for one member, and our employees look for ways to do that every day.
APPLY HERE
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