by Kay Tay | Oct 9, 2023 | Uncategorized
WW is looking for candidates to help change people’s lives. We are a global wellness technology company inspiring millions of people to adopt healthy habits for real life. We do this through engaging digital experiences, face-to-face workshops and sustainable programs that encourage people to move more, shift their mindset and eat healthier while enjoying the foods they love. By drawing on over five decades of experience and expertise in behavioral science, we build communities in order to deliver wellness for all.
Who we are
The role of the Senior Member Support Specialist is to directly engage with current and potential members to provide guidance, support, and motivation through Social Media channels and internal community message boards. Assisting members with program, membership, and technical inquiries.
What you will do
Customer Service:
- Serve as a company ambassador, taking ownership of member issues and/or questions. Escalating issues to the appropriate team and ensures prompt follow up accordingly to provide full member resolution.
- Deliver a “best-in-class” member support experience to drive satisfaction and brand loyalty
- Establish rapport with members by creating a personalized experience through active listening to understand members’ personal wellness and weight health goals to provide tailored recommendations and encouragement.
- Demonstrate an ability to display patience, empathy, and strong listening skills while ensuring member needs are fulfilled in a timely and satisfactory fashion.
- Handle high stress interactions and situations and is able to de-escalate appropriately using empathy and ownership.
- Have expert knowledge and understanding of WeightWatchers, including program, in-app experience, and studio offerings..
- Troubleshoot and problem solve technical issues or concerns for members by providing solutions, recommendations, gathering of sensitive information, and/or detailed app information with a sense of urgency while using a positive and empathic approach at all times.
- Be adaptable and willing to learn new tools, technologies, and program innovations.
Social Media/Community:
- Follow brand voice guidelines when responding quickly and professionally to social channel engagements through our aggregated platform and organically (as needed) on Facebook, X, Instagram, YouTube, Tik Tok, and other platforms.
- Fuel engagement on social media platforms by interacting with our community through positive and informative comments
- Assist on all social media campaigns and initiatives, providing insight to member response through tagging and organic channel monitoring
- Proactively identify social trends and/or sentiment shifts, escalating to proper stakeholders when needed
- Complete thorough review of social media posts to ensure that all inappropriate content is removed in a timely manner
- Serve as a brand expert, providing accurate and effective responses for paid ads to support new member enrollment
- Moderate internal member community, Connect
- Review and respond, when appropriate, to member posts and comments
- Review all flagged content to ensure adherence of community guidelines, remove content as needed.
- Alert stakeholders in situations where significant harm or distress is disclosed on social media or Connect community
Who you are
- 5+ years of experience in a high-volume customer service position, or equivalent
- 1+ years of professional experience within Social Media channels (Facebook, Instagram, X, TikTok)
- Exceptional interpersonal, verbal and written communication skills
- Thrive in a collaborative team environment, while also able to work independently
- Possess a growth mentality, eager to adapt and be flexible in an ever-changing environment
- Strong comprehension skills with the ability to recognize and resolve issues, while maintaining a consistent brand voice
- Superior organizational, communication, and time management skills
- Strong emotional intelligence and resilience
- Proficiency in G-suite and/or Microsoft Office and other web-based applications
- Ability to work a flexible schedule including evening, weekends and holidays
- HS Diploma/GED equivalent
Preferred Qualifications
- Proficient German and/or French language skills, both written and verbal
- Proficiency in CXM platforms (Sprinklr, Conversocial, Hootsuite..)
APPLY HERE
by Kay Tay | Oct 9, 2023 | Uncategorized
Hyatt seeks an enthusiastic Coordinator to join our Digital Content Operations team. In this role, you will be collaborating closely with the broader Content Operations team, where you’ll be instrumental in continuing to make Hyatt a leading hospitality company. You will be part of a team that is passionate about diversity, equity, and inclusion, committed to nurturing curiosity and new skills and building connections across the organization with stakeholders, colleagues, and guests.
Who We Are
At Hyatt, we believe in the power of belonging and creating a culture of care, where our colleagues become family. Since 1957, our colleagues and guests have been at the heart of our business and helped Hyatt become one of the world’s best and fastest-growing hospitality brands. Our transformative growth and the addition of new hotels, brands, and business lines can open the door for exciting career and growth opportunities for our colleagues.
As we continue to grow, we never lose sight of what’s most important: People. We turn trips into journeys, encounters into experiences, and jobs into careers.
Why Now?
This is an exciting time to be at Hyatt. We are growing rapidly and are looking for passionate changemakers to be a part of our journey. The hospitality industry is resilient and continues to offer dynamic opportunities for upward mobility, and Hyatt is no exception.
How We Care for Our People
Our purpose sets us apart—to care for people so they can be their best. Every business decision is made through the lens of our purpose, and it informs how we have and will continue to support each other as members of the Hyatt family. Our care for our colleagues is the key to our success. We’re proud to have earned a place on Fortune’s prestigious 100 Best Companies to Work For® list for the last ten years. This recognition is a testament to the tremendous way our Hyatt family continues to come together to care for one another, our commitment to a culture of inclusivity, empathy, and respect, and making sure everyone feels like they belong.
We’re proud to offer exceptional corporate benefits which include:
•Annual allotment of free hotel stays at Hyatt hotels globally
•Flexible work schedule and location
•Work-life benefits including well-being initiatives such as a complimentary Headspace subscription, and a discount at the on-site fitness center
•A global family assistance policy with paid time off following the birth or adoption of a child as well as financial assistance for adoption
•Paid Time Off, Medical, Dental, Vision, 401K with company match
Who You Are
As our ideal candidate, you understand the power and purpose of our Culture of Care and embody our core values of Empathy, Inclusion, Integrity, Experimentation, Respect, and Well-being. You enjoy working with others, are results-driven, and are looking for a variety of opportunities to develop personally and professionally.
The Role
This individual will be responsible for day-to-day website content workflows, as part of a team of digital content editors, who support Hyatt hotels globally. The coordinator will be responsible for ensuring adherence to brand standards for all requests and projects and curating strong content while consistently maintaining SEO best practices. The role will include a mix of supervised tasks and independent work in the content management system. This individual will report to the Manager, Digital Content Operations.
•Oversight of day-to-day website content workflows and handling questions/requests through the central ticketing system
•Supporting promotion placements on Hyatt.com platforms
•Ensuring adherence to brand standards for all requests and project
•Curating strong content while maintaining SEO best practices
Qualifications
Experience Required:
•1-2 years in a functional digital content management role
Experience Preferred:
•Bachelor’s degree or equivalent in communications, business, or other related
•Certifications/Experience related to Content Management System/Search Engine Optimization system training (Adobe Experience Manager, seoClarity, etc.)
The position responsibilities outlined above are in no way to be construed as all-encompassing. Other duties, responsibilities, and qualifications may be required and/or assigned as necessary.
APPLY HERE
by Kay Tay | Oct 9, 2023 | Uncategorized
Blavity, Inc. is a venture-funded media and technology company, founded in 2014 around a simple idea: enable Black millennials to tell their own stories. Today, we are home to the largest network of platforms and lifestyle brands serving the multifaceted lives of Black millennials & Gen Z through original content, video, unique experiences, and product solutions. Blavity Inc. has evolved into a market leader for Black media, reaching 250 million users per month through our growing brand portfolio, including Blavity, Blavity360º, Shadow & Act, AfroTech & Talent Infusion, 21Ninety, Travel Noire, and Home & Texture. Our Blavity, Inc. employee community is composed of passionate, energetic, and culturally conscious individuals working together to deliver value to each other, the company, and our clients. We are always searching for new additions to our community that will help us continue to scale, contribute meaningfully to our culture, and advance our strategic direction.
Job Summary:
Blavity Inc. is looking for an SEO & Updates Editor to help execute on our content strategy. This position is for a full time employee who will be responsible for maintaining and expanding our library of evergreen content, identifying new areas of opportunities for search, as well as ensuring that every article is well structured and optimized for search. The ideal candidate has digital publishing experience, great writing skills, an eye for detail and the ability to perform keyword and competitive research for editorial brands.
This role will report directly to the SEO, Associate Director.
Responsibilities:
- Write and manage a team of writers
- Copy edit and review written articles to ensure that content follows SEO best practices, is structured and well optimized for search performance
- Perform competitor analysis, SERP analysis and keyword research to identify content gaps and areas of opportunity
- Manage the evergreen content update process, inclusive of but not limited to, scouring our content library for evergreen opportunities, providing update notes and tracking updated content as needed
- Ideate SEO content ideas to editorial stakeholders
- Monitor and report on the effectiveness of SEO strategies and make data-driven recommendations for improvement
- Stay up-to-date on new industry trends and Google’s web standards, and communicate them to stakeholders as needed
- Support SEO editorial projects as needed
Qualifications:
- Education: Bachelor’s Degree
- Required Experience:
- At least 2 years of experience working in editorial (and organic search) at a digital media publication
- Passion for digital publishing, SEO, and content strategy
- Familiarity with competitive SEO tools (Semrush, Google Trends); Google Search Console and Google Analytics is a plus
- 2+ years experience using WordPress (or other content management systems) to author, publish, and edit content.
- An online writing portfolio demonstrating exemplary writing, editing and SEO skills.
- Preferred Experience:
- 2+ years writing to acquire customers via Google Search.
- Proficient with keyword research, on-page SEO, and content marketing best practices.
- Technologies: Fluent in Microsoft Office, Google Suite, Asana, and WordPress CMS
- Additional Qualifications:
- Excellent organization and time management skills, with the ability to manage multiple projects simultaneously.
- Ability to work collaboratively with a positive and can-do approach.
- Comfortable performing research to ensure our information is accurate and as useful to readers as possible.
- Independent, entrepreneurial self-starter who is comfortable taking on a high level of responsibility.
- Motivated to work hard in a fast-paced environment.
- Excellent communication and analytical skills; willing to wear multiple hats.
- Stay up-to-date with the latest SEO trends and algorithms and adjust content accordingly.
- A healthy appreciation of GIFs and Black culture.
Details:
- This is a fully remote role, U.S.- based role. Occasional travel may be required.
- Candidates must be authorized to work in the U.S.
- Candidates must be available to work in alignment with the Eastern Time Zone.
- The annual salary for this role is $65,000.
APPLY HERE
by Kay Tay | Oct 9, 2023 | Uncategorized
Abarca is igniting a revolution in healthcare. We built our company on the belief that with smarter technology we are redefining pharmacy benefits, but this is just the beginning…
The Legal & Compliance department ensures our business operations and processes are compliant with all state and federal requirements. They keep Abarca updated on all regulatory and legislative developments to mitigate impact on the services we offer! They’re also the team we go to for channeling services from our external legal counsel and working on matters related to tax, audits, managing codes of conduct as well as corporate, and healthcare law.
As our Senior Regulatory Compliance Auditor, you will be responsible for ensuring successful completion of assigned audit engagements set forth in the company’s Audit Plan. You will manage and carry out operational audit activities as assigned. In this position you are also responsible for applying audit & monitoring techniques to examine documentation, interview employees, and conduct analysis of data to identify deficiencies and best practices in controls and compliance with the Center for Medicare and Medicaid Services (“CMS”) requirements as well as any other relevant agency and organizational policies and procedures. As our Regulatory Compliance Auditor, you need to be knowledgeable about the regulatory requirements that apply to the areas subject to auditing and monitoring activities as conducted under the compliance program.
The fundamentals for the job…
- Manage the execution and documentation of all auditing and monitoring activities, according to the established annual work plan.
- Ensure processes are followed in accordance with policies and procedures and regulatory guidance.
- Perform analysis and trending compliance audits. Continuously evaluate specific audit/monitoring activities and determine if more formal or in-depth interventions are required.
- Prepare clear and concise reports with the evaluations of risk, root cause, and scope of impact of the internal audit findings.
- Develop and implement audit tools based on regulatory protocols and guidance.
- Work with areas to identify root cause and ensure any findings are corrected promptly and documented properly.
- Perform follow-up monitoring as required to assess improvement on findings and ensure effectiveness of corrective actions resulting from previous audit/monitoring activities as well as issue management process.
- Act as liaison between Clients and the Company for the coordination of external audits, facilitating a responsive and responsible audit process, including corrective actions, if applicable.
- Keep up to date with regulatory requirements and best practices.
- Create or review any policies and procedures or training, as needed.
- Establish and manage communication and escalation methods.
- Serve as liaison between Compliance and Abarca business units relating to all audits performed by client or regulatory agencies.
- Coordinate with areas for reporting requirements or audit universe submissions, including gathering reports, performing quality assurance validations and final submission to clients.
- Other Compliance, audit, or reporting requirements activities as needed.
What we expect of you
The bold requirements…
- Bachelor or Master’s degree, in Health Services Administration, Public Health, Health Evaluation or related field. (In lieu of a degree, equivalent relevant work experience may be considered)
- 6+ years of experience in compliance, regulatory and/or audits specific to Medicare.
- Experience in Pharmacy Benefit Manager (PBM) and/ or Health Insurance (Pharmacy Side).
- Experience in Medicare Part-D Audits, Auditing and Monitoring, CMS Program Audits & Protocols and Compliance Program Elements.
- Experience working in collaboration with internal and external stakeholders.
- Experience using problem solving and negotiating skills within a regulatory context.
- Excellent oral and written communication skills, bilingual fluency in Spanish and English is required.
- We are proud to offer a flexible hybrid work model which will require certain on-site workdays (Puerto Rico Location Only)
Nice to haves…
- Certified in Healthcare Compliance (CHC), and/or Certified Fraud Examiner (CFE), and/or Certified Internal Auditor (CIA).
APPLY HERE
by Kay Tay | Oct 9, 2023 | Uncategorized
We are one growing team with one powerful goal — and as a global leader in education, we strive for a workforce that reflects the individual differences of our learning community. We believe that our employees can be their best selves when they can be their true selves. That is why we’re committed to cultivating and preserving a culture of inclusion in which all our employees feel welcomed, valued and empowered. Together, we will shape the future of education by transforming lives beginning with yours.
Our Workforce Is Expanding Beyond New Hampshire!
We have remote work opportunities available in the following states:Alabama, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Mississippi, Missouri, Nebraska, New Hampshire, New Mexico, North Carolina, North Dakota, Ohio, Oklahoma, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, West Virginia, Wisconsin and Wyoming.
The Opportunity
As the part-time Curriculum Solutions Coordinator, you will report to the Senior Director of Academic Program Management. You will directly support the ongoing maintenance of curriculum for new academic programs and other offerings in several modalities. You are responsible for many activities to ensure the successful launch of new and revised high-quality academic programs. You’ll ensure compliance with the academic governance process, maintain data accuracy in multiple systems, and work with numerous university partners to support the interoperability of curriculum. You will create curriculum-related proposals within the curriculum management system and post-governance audits and reporting. Additionally, you will coordinate the collection of all proposal-relevant information for new and revised curriculum. You’ll ensure that governance committees receive proposals and information following established timelines to make informed decisions. You will provide administrative and operational support to Academic teams in pursuit of curriculum solutions aligned with the needs of our students and learners.
We are a remote-friendly work environment. #LI-Remote
You’ll Get To:
- Collaborate and work with academic teams to coordinate curriculum-related deliverables.
- Ensure curriculum proposals are submitted on time following catalog processing and activation deadlines, reflecting accurate and complete information according to the intentions of academic teams.
- Review new and revised curriculum changes to identify and work with academic teams to remedy any negative impacts on students and systems.
- Monitor submitted curriculum proposals to ensure they receive the appropriate approvals and are addressed at monthly governance meetings promptly.
- Ensure compliance with the academic governance processes.
- Create reports and other essential communications.
- Provide support managing knowledge repositories for curriculum information and documentation.
What we’re Looking For:
- Bachelor’s degree
- 2+ years related experience; additional experience considered in lieu of degree requirements.
- Experience developing working relationships with important partners.
- Must be proficient with Microsoft Office products, such as Microsoft Word and Excel
Who Are We?
SNHU employees are a team in every sense. Separately, we understand that each individual brings unique experiences, perspectives and ideas to create a vibrant work environment. Together we share common values of honesty, acceptance and accountability working as a unified force toward a common goal: to transform the lives of learners. By joining our team, you join us in our vision. Together, we’ll shape the future of education by transforming lives—beginning with yours.
APPLY HERE
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