by Kay Tay | Oct 20, 2023 | Uncategorized
Must currently live in one of the following states: Connecticut, Florida, Georgia, Illinois, Kansas, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Jersey, New York, North Carolina, Ohio, Pennsylvania, Texas, Tennessee, Virginia, Wisconsin
Squarespace is looking for an engaging Team Lead to join our award-winning Customer Operations department. You will manage a squad of East Coast-based Customer Support Associates/Advisors who provide customer advocacy.
As a Customer Support Lead, you will oversee the team’s daily responsibilities to ensure they have the tools and support to help exceed our Support goals. You will partner with peers and senior leadership to improve our support channels across email and live chat and help influence the broader department strategy—all the while strengthening team culture, driving customer happiness and promoting employee development and success.
You will report to our Senior Manager, Customer Support and work remotely in either the EST or CST timezone.
You’ll Get To…
- Create a positive team culture. Manage your team’s adherence to company policies, performance expectations and support metrics
- Stay current on Squarespace product developments and policies and communicate with your team to support them through frequent changes
- Help contextualize new company and department programs to increase engagement and support. Represent the team’s feedback to promote agreement and collaboration with internal partners
- Write and provide team member feedback during bi-annual review cycles and provide updates to compensation
- Foster a culture that values development. Encourage career development conversations in 1:1s, and find opportunities for your Associates/Advisors to work toward their career goals
- Partner with the Learning & Development team to coordinate training programs
- Help interview, hire and onboard new Associates/Advisors
- Handle sensitive case escalations for the team, applying customer service skills to directly resolve complex cases and help challenging customers
- Help with the support queues during peak chat and email hours
Who We’re Looking For
- Experience working with performance targets and motivating others to exceed goals in an inclusive team environment
- 2+ years managing remote teams
- Background in written and verbal performance communications and providing feedback
- Experience driving solutions for operational and people management challenges
- Ability to foster team culture and unity directly with teams and wider global customer operations colleagues
- Experience with data analysis and project management
- Must currently live in one of the following states: Connecticut, Florida, Georgia, Illinois, Kansas, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Jersey, New York, North Carolina, Ohio, Pennsylvania, Texas, Tennessee, Virginia, Wisconsin
Benefits & Perks
- A choice between medical plans with an option for 100% covered premiums
- Health Savings Account with Squarespace funding
- Fertility and adoption benefits
- Supplemental Insurance plans
- Headspace mindfulness app subscription
- Retirement benefits with employer match
- Flexible paid time off
- Up to 20 weeks of paid family leave
- Equity plan for all employees
- $100 per month remote Stipend
- Access to supplemental insurance plans for additional coverage
- Education reimbursement
- Employee donation match to community organizations
- 6 Global Employee Resource Groups (ERGs)
Cash Compensation Range: $70,000 – $88,000 USD
The base salary for this position will vary based on job-related criteria including relevant skills, experience, and location, among other factors.
In addition to the cash compensation above (which includes base salary and, where applicable for eligible roles, may include on-target commissions or overtime pay), all Squarespace employees are eligible to receive equity in the company as part of their total compensation.
About Squarespace
Squarespace (NYSE: SQSP) is a design-driven platform helping entrepreneurs build brands and businesses online. We empower millions of customers in more than 200 countries and territories with all the tools they need to create an online presence, build an audience, monetize, and scale their business. Our suite of products range from websites, domains, ecommerce, and marketing tools, as well as tools for scheduling with Acuity, creating and managing social media presence with Bio Sites and Unfold, and hospitality business management via Tock. Our team of more than 1,700 is headquartered in bustling New York City, with offices in Chicago, Dublin, Ireland, Aveiro, Portugal, and coworking spaces in the UK, Netherlands, and Australia.
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by Kay Tay | Oct 19, 2023 | Uncategorized
True North Custom (“TNC”) provides strategic marketing solutions for more than 500 clients nationwide. Using custom content via digital, print and online campaigns, we target audiences through advanced analytics and strategic marketing messages designed to move readers to action. TNC remains a highly remote-friendly culture and is proud to employ incredible people across the country.
We are immediately hiring for a Managing Editor that can work 100% remote. Due to client needs, if you reside in GA, FL, OH, TN, NC, SC, or MI that will be ideal.
Our managing editors strategize with clients as editorial experts to create content that advances marketing goals and initiatives and successfully drives ROI. They develop an intimate understanding of each client’s business initiatives, competitive challenges and target audience to ensure the content True North produces uses the right voice, tone and readership levels to effectively reach their intended audiences.
The successful incumbent will have content editing experience, excellent communication skills and a fierce desire to help clients find success. We value energy, passion, authenticity and creativity. If working for an organization that is dedicated to making a difference is where you want to be, then this is the position for you.
Who you are: someone who is dedicated to the written word, accuracy, your clients and your fellow team members. You are a curious, lifelong learner who collaborates well with others and is always a team player.
Key Responsibilities:
- Develop and maintain a deep and current knowledge of health care
- Develop and maintain a comprehensive knowledge of the company’s products and services.
- Strategize with account teams to create effective products that are consistent with our clients’ marketing objectives.
- Edit copy that adheres to each client’s style and voice and standards of excellence.
- Serve as an editorial resource for clients and lead or help guide launch, editorial planning and review meetings with clients.
- Mentor copywriters to help them continuously improve their writing skills by offering constructive feedback and explanation of revisions.
- Provide copywriters with a strategic understanding of each assigned article and how it fits into the overall product and client objective.
- Understand and follow the Editorial Department processes.
- Understand company workflows and schedules.
- Meet deadlines consistently.
- Take on additional work or tasks (e.g., copywriting and fact-checking) as requested by the Editorial Director and Editorial Manager when the need arises.
Requirements
- 2+ years of editing experience, with preferred focus in the healthcare industry
- Experience writing and editing web content
- Ability to strategize with clients to create targeted content for each project
- Experience using tools, such as Semrush and Yoast, are highly desirable
What We Offer
- Competitive compensation and benefits package
- Unlimited PTO and Sick Time
- Flexible work schedules and 100% remote work environment
- Customer-centric culture embracing excellence, urgency, diversity, creativity and open communication
- Collaborative environment fostering mutual respect and enhanced results
- Cultivation of each team member’s talent and abilities. We encourage and embrace new ideas and perspectives from every member of our team
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by Kay Tay | Oct 19, 2023 | Uncategorized
The Auditor is responsible for assisting with the completion of rated and non-rated reviews. The Auditor may also assist with the documentation of findings identified during the course of a review. The Auditor will also be responsible for assisting with the completion of walkthroughs and assisting the review lead in the identification of the risk and controls associated with the various business functions. The Auditor will also be responsible for assisting with ad-hoc projects and ongoing risk intelligence activities.
Responsibilities
- Demonstrate emerging audit skills with an understanding of audit concepts within planning and fieldwork.
- Utilize basic business and audit writing skills; cohesively presents and organizes information; effectively articulates key points; emerging ability to adapt message to audience within the scope of assignments.
- Prioritize and execute multiple assignments; identifies obstacles within the scope of assignments; proactively communicates delays in assigned deliverables or additional capacity availability.
- Demonstrate intellectual curiosity when completing assigned work.
- Deliver presentations on various topics to varying audience sizes.
- Performs other duties as assigned; duties, responsibilities and/or activities may change or new ones may be assigned at any time with or without notice
- Complies with all KeyBank policies and procedures, including without limitation, acting professionally at all times, conducting business ethically, avoiding conflicts of interest, and acting in the best interests of Key’s clients and Key.
Experience Qualifications
- less than 1 year of audit or related experience (preferred)
Tactical Skills
- Basic knowledge of internal audit.
- Basic product skills and understanding of business, industry, and regulatory concepts.
- Basic oral and written communications skills.
- Basic analytic skills.
- Contribute to an organizational culture of respect and personal accountability regarding diversity, equity and inclusion.
Personal Skills
- Adaptability: Understands that change is inevitable and seeks value in new ways of doing things while coping with day-to-day frustrations, adversities and uncertainties related to change
- Collaboration: Demonstrates a basic understanding of collaborative processes and provides examples of how collaboration has or can help the organizational reach its goals
Practical Skills
- Change Navigation: Demonstrates the ability to modify work as directed and applies the concept of continuous improvement to develop new skills during change initiatives
- Oral & Written Communication: Demonstrates the ability to speak, write, and present in a way that effectively conveys the intended message to an audience
Core Competencies
- All KeyBank employees are expected to demonstrate Key’s Values and sustain proficiency in identified Leadership Competencies.
Physical Demands
- General Office – Prolonged sitting, ability to communicate face to face in person or on the phone with teammates and clients, frequent use of PC/laptop, occasional lifting/pushing/pulling of backpacks, computer bags up to 10 lbs.
COMPENSATION AND BENEFITS
Key has implemented a role-based Mobile by Design approach to our employee workspaces, dedicating space to those whose roles require specific workspaces, while providing flexible options for roles which are less dependent on assigned workspaces and can be performed effectively in a mobile environment.
This position is eligible to earn a base salary in the range of $60,000 to $69,000 annually depending on job-related factors such as level of experience.
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by Kay Tay | Oct 19, 2023 | Uncategorized
If you’re good at what you do, you can work anywhere. If you’re the best at what you do, come work for Doma.
Want to infuse a $34B sector of the insurance and real estate industry with predictive analytics and a tech-forward customer experience? Join Doma and send an entirely new type of real estate model into the world.
About Us
Doma offers solutions for lenders, real estate professionals, title agents, and homeowners that make closings vastly simpler and more efficient, reducing cost and increasing customer satisfaction.
Our Values
- Customer Obsessed – We always put our customers first.
- Solution Driven – We solve problems that other people are afraid to.
- People leaders – We grow all of our people into leaders.
- One Team – We believe inclusion and teamwork produce the best results.
- Direct with Respect – We communicate with honesty and respect to our colleagues, customers, and partners.
The Opportunity
Acquires and reviews all relevant documents, maps title chains and related items affecting one or more parcels of land, based on results of this examination, prepares preliminary title status reports.
Principal Duties and Responsibilities:
The following duties are typical of those performed by associates in this job title; however, assigned duties may vary and associates may perform other related duties, and not all duties listed are necessarily performed by each associate in the job title or at a particular location.
Under general supervision:
- Prepares preliminary title status reports based on examination and research
- Examines deeds, grant deeds of trust, easements, codes, covenants and restrictions, deed assignments, re-conveyances, taxes, judgements, liens, assessor’s parcel maps and other documents;
- Reviews data to verify ownership, correct annotation, and proper execution;
- Verifies that legal descriptions are written accurately;
- Identifies specific requirements for preliminary title report, including requirements for affidavits for questionable documents;
- Prepares disclosure of items to be resolved prior to approving title insurance;
- Orders property inspections as needed;
- Works with Title Officers or other higher level staff for guidance on unusual and/or problematic situations such as back vesting uninsured deeds, prior liens, need for indemnity, etc.;
- Uses arithmetic to calculate split ownership percentages;
- Coordinates typing of completed reports with support staff;
- May perform all of the duties of a title searcher including opening files and inputting data, generating data from County records to identify tax payments and status, printing relevant documents and reports, sorting and assembling information, requesting additional documentation from title plants, and performing related support duties
Above all, we are a dynamic team looking for energy and a results-driven mindset to provide unique value as we transform the Title and Insurance processes!
What you should bring to the table:
- Completion of high school and at least one year of responsible experience in commercial title searching.
- Experience producing commitments preferred.
- Basic underwriting procedures.
- Basic real property law.
- Basic coverages of title policy insurance.
- Format and requirements for preliminary title reports.
- Terminology and documents related to title search, title chain and property ownership.
- Use of desktop computers including word processing and other common software.
- Customer service skills
- English grammar and spelling.
- Basic math for calculating percentages of split ownership.
- A natural drive to live by our Core Values
Marginal Job Functions/Duties:
- Working independently and meeting deadlines under pressure.
- Performing detailed work rapidly and accurately.
- Performing in-depth examination and verification of documents and maps related to property ownership.
- Preparing comprehensive and accurate reports.
- Interpreting and applying rules and procedures for chain of title.
- Other duties and responsibilities as assigned by supervisor.
#li-remote
Shown below is the lowest to highest base salary we in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee’s pay position within the base salary range will be based on several factors including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, any collective bargaining agreements, and business or organizational needs. At Doma, compensation decisions are dependent on the facts and circumstances of each case.
This job is also eligible for the following compensation components: Bonus
The base salary range for this role is shown below:
$58,200—$109,300 USD
How we’ll value you and make your life a bit easier:
We offer a comprehensive package of benefits to eligible employees: medical/dental/vision insurance, 401(k), generous vacation time, and paid bonding leave.
We believe the most valuable investment we can make is to build an outstanding team of colleagues and leaders who are passionate about our mission.
We currently offer the following benefits to all Full-Time employees:
- Work/Life Balance – We encourage taking Paid Time Off (PTO)!
- 12 Weeks of Paid Family Bonding Leave (Maternity and Paternity)
- Incredible medical, dental, and vision benefits options to allow you to customize to you and your family’s needs that all start on your first day of employment
- Flexible Spending Account (FSA) & Health Savings Account (HSA)
- 401K with company match program
- Tuition Reimbursement
- Short-Term & Long-Term Disability
- Commuter Flexible Spending Account (i.e. Transit or Parking)
- Supplemental Life and AD&D Insurance
- Auto & Home Insurance Group Life Insurance
- Critical Illness, Injury and Hospital Insurance
- Pet Insurance
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by Kay Tay | Oct 19, 2023 | Uncategorized
Providence Health Plan caregivers are not simply valued – they’re invaluable. Join our team and thrive in our culture of patient-focused, whole-person care built on understanding, commitment, and mutual respect. Your voice matters here, because we know that to inspire and retain the best people, we must empower them.
Providence Health Plan is calling an enthusiastic Senior Web Content Producer who will:
- Provide ongoing website support as a part of Providence Health Plan’s Digital Marketing team
- Support Providence’s Mission and Vision through leadership and management of the health plan’s online presence, including our public website, providencehealthplan.com
- Work closely with other team members
- Support website production, SEO, light copywriting, and other key areas related to website functional health
- Require great interpersonal and communication skills working with our broader team
- Assist with email production/marketing work, where necessary
We welcome 100% remote work for residents who reside in one of the following States: Washington, Oregon and California
Essential Functions:
- Combine strong writing skills with knowledge of web content management systems (CMS) to complete website addition or change requests within strict timelines and with high attention to detail
- Effectively execute Sitecore content updates and website production on our company website, including content authoring, editing, styling, and creation (for certain categories)
- Work cross-functionally with team members to field website update and change requests, while recommending appropriate revisions in copy and styling and maintaining regulatory compliance processes
- Serve as the first point of contact and initial analyst on website requests for assigned areas
- Be responsible for completing text and graphic changes to assigned websites and make other changes as required
- Coordinate website functional health processes, supporting SEO optimization efforts, metadata administration, compliance processes, and other efforts related to maintaining an operationally sound website
- Utilize strong critical thinking and communication skills to support and work closely with marketing and product team members in planning and accomplishing goals
- Coordinate or support other website-related tasks, as necessary
- Assist with email production (email marketing) work, when necessary. Extensive email platform experience is not required, and on-the-job training will be provided
Preferred qualifications for this position include:
- Bachelor’s Degree in Business, Marketing, Communications or another Technology-related field of study -OR – a combination of equivalent education and experience
- 3-5+ years web experience with an emphasis on web content management, digital marketing and/or web product development and implementation
- 1+ years of experience managing web content in a CMS solution such as Sitecore
- 1+ years of experience working with CSS and HTML
- 1+ year of health care experience
Why Join Providence?
Our best-in-class benefits are uniquely designed to support you and your family in staying well, growing professionally and achieving financial security. We take care of you, so you can focus on delivering our Mission of caring for everyone, especially the most vulnerable in our communities.
About Providence
At Providence, our strength lies in Our Promise of “Know me, care for me, ease my way.” Working at our family of organizations means that regardless of your role, we’ll walk alongside you in your career, supporting you so you can support others. We provide best-in-class benefits and we foster an inclusive workplace where diversity is valued, and everyone is essential, heard and respected. Together, our 120,000 caregivers (all employees) serve in over 50 hospitals, over 1,000 clinics and a full range of health and social services across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington. As a comprehensive health care organization, we are serving more people, advancing best practices and continuing our more than 100-year tradition of serving the poor and vulnerable.
The amounts listed are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities.
Check out our benefits page for more information about our Benefits and Rewards.
Pay Range: $36.37 – $58.72
APPLY HERE
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