by Kay Tay | Oct 24, 2023 | Uncategorized
Sandy Hook Promise (SHP) is a national nonprofit organization with a mission to end school shootings and create a culture change that prevents violence and other harmful acts that hurt children. Through its life-saving evidence-informed Know the Signs prevention programs, SHP educates and empowers youth and adults to recognize, intervene, and get help for individuals who may be socially isolated and/or at risk of hurting themselves or others. SHP is a moderate, bipartisan organization that supports sensible policy solutions that address the human side of gun violence and make schools safer.
SHP is led by several family members whose loved ones were killed in the tragic mass shooting at Sandy Hook Elementary School on December 14, 2012.
Commitment to Racial Justice, Equity, Diversity, and Inclusion
SHP strives to ensure its culture and work environment reflect the values of race, diversity, equity, and inclusion (REDI) and is responsive to the views and issues of the diverse communities with which we live and work. SHP encourages individuals who have demonstrated a commitment to equity and inclusion to apply.
Position Summary
The Supporter Relations Associate for Sandy Hook Promise is often the first real person most potential donors, supporters, activists, students and others communicate with after receiving email, text messages, seeing SHP in the media, and/or visiting SHP’s website or social channels. This role requires patience, compassion, and a genuine desire to help people engage with our mission. You will help people to understand SHP’s programs, advocacy efforts, and research, adjust communication and donation preferences, and, when appropriate, connect them with relevant staff members. Reporting to the Senior Associate, Supporter Relations, the Associate will help manage timely responses for the key inbound communication channels.
Job Responsibilities
- Respond to all routine email and SMS inquiries and requests in a timely manner including resource requests, donation cancellations, refunds, and other transactional support
- Investigate donor transactions and activities on multiple platforms for donor relations and internal team reporting needs
- Track daily/weekly data for reporting and monitoring donor trends/activity
- Coordinate across teams to ensure inquiries are responded to by appropriate team/staff member
- Assist with program-related support requests, social media inquiries, and online store orders.
- Other duties as assigned by Senior Associate, Supporter Relations in collaboration with the Associate VP of Communications and VP of Marketing.
Qualifications
Experience in public-facing customer service roles required
Solutions-oriented; ability to find a positive resolution to any issues that may arise
Ability to maintain calm demeanor throughout any supporter/donor interactions; ability to de-escalate challenging situations
Familiarity with where and how to find answers independently. (e.g., Search the website and other documentation)
Ability to navigate various communication platforms and use various customer service tools to process and track requests
Ability to use critical thinking skills to identify trends for supporter/donor needs, messaging for common inquiries and other process improvements.
Ability to advocate for the supporter/donor
Excellent written and verbal communication skills
Experience with Outlook and Excel
Must be able to work independently in a fast-paced environment
Willingness to help where support is needed.
Benefits and Salary Range
The salary range for this position is $52,000-$62,000. (New hires are typically brought into the organization at a salary closer to the start/middle of the range depending on qualifications and internal equity.)
SHP offers a competitive benefits package, including:
Generous paid time off and holidays
Paid parental leave Health, dental, and vision
Employer paid life insurance and short- and long-term disability
401k match
Employer Paid Employee Assistance Program.
Our organization operates within a distributed workforce, allowing for location flexibility across the country for most positions. We provide remote office support for all staff, which includes a laptop, home office reimbursement, monthly Wi-Fi reimbursement up to $40, and cell phone provided.
APPLY HERE
by Kay Tay | Oct 24, 2023 | Uncategorized
Insulet started in 2000 with an idea and a mission to enable our customers to enjoy simplicity, freedom and healthier lives through the use of our Omnipod® product platform. In the last two decades we have improved the lives of hundreds of thousands of patients by using innovative technology that is wearable, waterproof, and lifestyle accommodating.
We are looking for highly motivated, performance driven individuals to be a part of our expanding team. We do this by hiring amazing people guided by shared values who exceed customer expectations. Our continued success depends on it!
The Complaint Handling Intake Associate is integral to supporting the Post Market Quality Assurance department at Insulet through data analysis, reporting, trending, and documentation review, coordination of complaint and lot qualification data, device history reviews, and review and closure of certain categories of complaints. It requires organization and attention to detail while working with other functions within the organization to ensure compliance and accomplishment of tasks.
Responsibilities:
• Analyze and process complaints in a uniform and timely manner, to ensure proper complaint coding and accurate complaint assessment.
• Perform data entry and prepare reports / graphs related to special projects, complaints and lot qualification.
• Maintain accurate documentation and files related to special projects, complaints and lot qualification.
• Review and analyze lot documentation (DHR’s) to determine if there are any anomalies that may have related to reported product failures.
• Process feedback letters and communicate to product support managers for various reporting sites.
• Perform basic product review and failure analysis.
• Support investigation and review of potential adverse events.
• Escalate complex complaint issues as per department policies and guidelines.
• Performs other duties as required.
Education and Experience:
Minimum Requirements:
• Associate degree or equivalent combination of education and experience with a minimum of 1+ year of experience with data management, record keeping, and trouble shooting in the Medical Device field, or other transferable experience related to organization, technical aptitude, and data management.
Preferred Skills and Competencies:
• Effective verbal and technical writing skills. Ability to communicate at multiple levels
of an organization.
• Ability to organize and judge priorities.
• Excels at generating and maintaining organized and accurate records.
• PC skill, word processing, spreadsheet, database.
• Able to work effectively in a high-stress, high-energy environment.
• Able to make decisions quickly based on vague or imperfect information and evaluate the need to obtain clarification and direction when necessary.
Physical Requirements (if applicable):
• This position is a desk job and requires sitting for extended periods of time.
NOTE: This position is eligible for 100% remote working arrangements (may work from home/virtually 100%; may also work hybrid on-site/virtual as desired). #LI-Remote
Additional Information:The US base salary range for this full-time position is $27.16 – $38.62. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position in the primary work location in the US. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your Talent Acquisition Specialist can share more about the specific salary range for your preferred location during the hiring process. Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits.
APPLY HERE
by Kay Tay | Oct 24, 2023 | Uncategorized
Headway is building a new mental healthcare system that everyone can access. We make it easy for people to find quality in-network mental health care by removing historic barriers faced by mental health providers, payers, and patients.
1 in 4 people in the US have a treatable mental health condition, but the vast majority do not get the care they need. The primary reason is cost: the majority of therapists do not accept insurance, meaning paying for therapy is prohibitively expensive. This is where we got our start – Headway has built the first software-enabled national network of therapists who accept health insurance, making it possible for patients to find quality care they can afford and enabling mental healthcare providers to grow their practice.
We launched in April of 2019 and are now powering 500,000+ appointments a month. To scale our vision, we’ve raised over $225+ million in funding from a16z, Thrive, Accel, Spark Capital, Google Ventures, Andreessen Horowitz and Health Care Services Corporation.
Join us, and make an impact
About The Role
We are looking for someone to help us achieve our mission of increasing access to mental healthcare. In this role, you will own the credentialing process end-to-end including tracking, file review, issue resolution, and roster auditing. This role will have an outsized impact on the growth of the company and the accessibility of affordable mental healthcare to underserved populations.
What you’ll do in this role:
- Build out trackers and processes to keep our Credentialing operation running as smoothly as possible
- Organize contractor headcount to meet volume demands
- Troubleshoot and iterate on our playbooks and processes, constantly identifying opportunities to improve our efficiency
- Collaborate! Proactively partner across teams to deliver the smoothest Provider experience
- Stay laser focused on quality, accuracy, and the little details that make for a smooth credentialing process
You will love this role if…
- You’re highly adaptable. You can quickly change direction to execute different functions and responsibilities with ease.
- You want to learn and grow. You view this role as an opportunity to learn from a talented team
- You are meticulous about details – nothing small sneaks past you
- You are an excellent communicator
- You’re a pro at building trackers. You know how to stay organized with excel
- You know your way around google sheets (you could do a vlookup or pivot table in your sleep)
- You are passionate about increasing access to mental health
- You have at least 1 year of previous experience with health care provider/physician credentialing, billing, or medical reimbursement
Compensation and Benefits:
- Salary information is based on a single salary target per role and is differentiated based on geographic location (Group A, B, or C)
- Group A: $80,000
- Group B: $72,000
- Group C: $64,000
- Examples of cities located in each Compensation Grouping:
- Group A = NYC/Tri-State Area, SF/Bay Area, LA Area, Seattle, Boston, Austin, and San Diego
- Group B = Chicago, Miami, Denver, Washington DC, Philadelphia, Atlanta, Minneapolis, Nashville, Sacramento, Phoenix, and Portland
- Group C = All remaining cities
- Benefits offered include:
- Medical, Dental, and Vision coverage
- HSA / FSA
- 401K
- Work-from-Home Stipend
- Therapy Reimbursement
- 13 paid holidays each year as well as a Holiday Break during the week between December 25th and December 31st
- Unlimited PTO
- Employee Assistance Program (EAP)
- Training and professional development
APPLY HERE
by Kay Tay | Oct 24, 2023 | Uncategorized
100% WORK FROM HOME REMOTE OPPORTUNITY
H&R Block, the world’s leader in tax preparation services, is looking for a Social Media Specialist – Seasonal. We offer shift differential pay for mid, evening and weekend shifts. Associates are eligible for additional monthly and end of season incentives by exceeding performance standards. Details of both incentives to be provided during onboarding.
Day to day you’ll …
- Respond to various client issues through personable and engaging interactions across multiple communication channels (chat, email, and phone) and on multiple H&R Block social media pages (Facebook, Twitter, Instagram)
- Apply detailed research of agent knowledgebase to deepen understanding of multiple line-of-business products, processes, and tools
- Monitor and address client concerns that arrive via Google Play and IOS App Store reviews
- Escalate client issues to other internal teams when necessary
- Actively seek out and share information on external best-in-class social media customer service practices
- Provide insights to Leadership and Marketing into trends with client issues
- Actively participate in routine 1-on-1 coaching sessions that focus on performance
- Monitor and alert Leadership of brand risk posts
- Handle additional tasks as business needs require
Schedules Available:
Times: 9am-5:30pm Central Time
Days:
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Compensation is $21.00 hourly
This information is posted pursuant to the Colorado Equal Pay for Equal Work Act to provide Colorado applicants with information about what they might be eligible to receive. Individual pay decisions will depend on job-related factors such as experience, education, skill, performance, and geographic location where work will be performed.
Successful candidates may be able to participate in one or more incentive compensation opportunities, which could generate additional earnings in accordance with the terms of each plan.
What you’ll bring to the team…
Education
- High school diploma or equivalent
Required Skills
- Minimum 1 year of experience in a customer service or financial services position, preferably in a large phone center
- Minimum 1-2 years of experience working in a Social Media Customer Care / Social Media Customer Recovery role (examples: TikTok, Instagram, Facebook, Twitter and YouTube)
- General knowledge of computer navigation including experience with Microsoft Office tools
- Prior experience with Microsoft Office tools
- General knowledge of troubleshooting issues with software and/or networking connectivity problems.
Work-from-Home Requirements:
- Must have a place in your residence that would be suitable for taking phone calls or chats in an area you would consider to be secure
- Must have an outlet for laptop and monitors to be connected to
- Need to be able to have a wired internet connection (not WiFi) at home with minimum upload and download speeds of 15MBps (Internet Speed Test required)
- Must have a smart phone and be willing to install an RSA token as well as Microsoft Teams on it
It would be even better if you also had…
Preferred Skills
- Must be highly organized, possess good written and verbal communication skills, including the ability and desire to perform problem resolution and full follow up
- Previous experience with Executive level communications a plus
- Experience with social media aggregators like Khoros, Sprinklr, a plus
About H&R Block…
H&R Block’s purpose is simple: To provide help and inspire confidence in our clients and communities everywhere. We’ve been true to that purpose since brothers Henry and Richard Bloch founded our company in 1955. Since then, we’ve grown to have approximately 12,000 offices throughout the United States and around the world.
We are a people company first and a tax company second. People who join H&R Block say it feels like being part of something bigger. A place with an amazing and storied history, but with a strong and urgent focus on the future. Maybe it’s how determined, forward thinking and innovative we are, or how accessible our leadership is. We believe it’s all those things, and much more.
APPLY HERE
by Kay Tay | Oct 24, 2023 | Uncategorized
Benefits Start Day 1 for Full-Time Colleagues – No Waiting Period!
Principal Duties and Responsibilities
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
The requirements listed below are representative of the knowledge, skill, and/or ability required.
Responsibilities and essential job functions include but are not limited to the following:
● Accountable for creating content to drive traffic, engagement, and leads that deliver sales and customer retention
● Collaborate with stakeholders across functions and teams to deliver an effective content marketing strategy and editorial plan to meet the business objectives at the lowest possible cost
● Research, write, and edit for content development, including, but not limited to: sales collateral, white papers, guides, emails, infographics, blogs, articles, video scripting,
presentations, webinars, internal messages, and other writing support as needed.
● Approach the job with a brand publisher mindset: to create the content audiences are looking for and then to optimize the path to conversion
● Participate in the creation of an effective, relevant, executable, and measurable editorial content calendar for multiple brands, across multiple channels
● Ability to support multiple brands with different product and service lines
● Proofread for grammatical, spelling, and content errors and inconsistencies.
● Editorial requirements include basic SEO understanding, content categorization and structure,
content development, distribution and measurement
● An understanding of traditional and digital marketing distribution channels including email, newsletters, community sites, blogs, social platforms, and websites. An appreciation for the best practice in content creation for each channel is necessary. Knowledge of marketing automation software such as HubSpot is a plus. Familiarity with Adobe Creative Suite products is also plus
● Participation in the integration of content programs with brand campaigns to drive brand to demand
● Participation in the creation/expansion of a dynamic, effective thought leadership program for relevant brands
● Assist in the creation of sales enablement tools designed to highlight our differentiators and value propositions
● The ability to present to Executives key elements and results of content initiatives
● Write clear and concise for business-to-business operational communications and business-to-business marketing communications
● Meet tight deadlines and fast-turnaround requests
Required Experience
● Bachelor’s degree in a related area required, BA or BS; Master’s degree a plus.
● Previous Internship or 1+ year experience of copywriting, journalism, or communications experience
● Able to edit highly technical work and translate it to reach broad audiences
● Able to work in a fast-paced environment and switch tasks quickly
● Expert editorial knowledge and ability to ensure content and messaging adheres to established brand guidelines
● General graphic design knowledge or understanding
● Knowledge of Salesforce.com and marketing automation software such as HubSpot is a plus
● Background in writing for science, service, or technical fields is a plus
● Expert understanding of brand management, brand positioning, awareness
● Aware of conversion rate optimization tactics and the ability to leverage campaign KPIs and foresight for maximum ROI
● Advanced knowledge of Google Platform tools and services
● Knowledge of prominent PPC platforms, including but not limited to: Google AdWords, LinkedIn, Facebook, and Bing
Required Leadership Traits and Characteristics
● Strong project management skills and understanding how to manage the priorities of multiple
stakeholders in a complex environment and focus on the delivery of results in the form of engagement, leads and sales
● Experience managing projects is appreciated but not required
● Highly creative, autonomous, self-starter, problem solver
● Able to think strategically and engage with proper stakeholders and colleagues
Formal Education, Qualifications or Training
Bachelor’s Degree or equivalent in a Marketing related subject required
ABOUT US
Since 1927, Terminix has been an industry leader in pest control. You’ll be on a mission to find and eliminate insect and rodent infestations, but we’re more than just a pest control company. Terminix offers insulation services, wildlife control and many specialized services to help protect your home. It’s hard work, but we offer great perks and opportunities for advancement for those who are up for the challenge. Don’t let this opportunity crawl away, literally.
APPLY HERE
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