by Kay Tay | Nov 8, 2023 | Uncategorized
This position is virtual and strongly prefer residents of Texas. May consider residents of surrounding states (NM, OK, AR or LA). This position could include travel up to 20% of the time for face-to-face professional development, student testing, and/or as required by the school.
K12, a Stride Company, believes in Education for ANY ONE. We provide families an online option for a high-quality, personalized education experience. Students can thrive, find their passion, and learn in an environment that encourages discovery at their own pace. In support of this, we are committed to creating and maintaining a culture of inclusion and diversity where our employees are passionate about serving students and families, treat one another and customers with respect, challenge each other to innovate and always strive to do better.
Passionate Educators are needed at the Stride K12 partner school, Lone Star Online Academy. We want you to be a part of our talented team!
The mission of Lone Star Online Academy is to provide an exemplary individualized and engaging educational experience for students by incorporating school and community/family partnerships coupled with a rigorous curriculum along with a data-driven and student-centered instructional model. Student success will be measured by valid and reliable assessment data, parent and student satisfaction, and continued institutional growth within the academic community. Join us!
This position is funded by State Compensatory Education funds. The At-Risk Data Clerk is a full-time, year-round position responsible for accurate data entry and record keeping of at-risk coding, and economically disadvantaged status for students of multiple Texas schools.
ESSENTIAL FUNCTIONS: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.
- Reviews student records upon enrollment to identify at-risk status based on identified criteria.
- Maintains and updates at-risk records in various systems.
- Determines student eligibility for free or reduced lunch programs using identified criteria.
- Saves and uploads electronic and paper files in preparation for monthly records audits for Federal Income Forms and at-risk indicators.
- Creates and disperses reports electronically regarding free and reduced lunch status.
- Enter at-risk and economically disadvantaged status into the district’s student information system for state submission.
Supervisory Responsibilities: This position has no formal supervisory responsibilities.
MINIMUM REQUIRED QUALIFICATIONS:
- High School diploma AND
- Three (3) years of data entry experience OR
- Equivalent combination of education and experience
Certificates and Licenses: None required.
OTHER REQUIRED QUALIFICATIONS:
- Good organizational skills and attention to detail
- Good verbal and written communication
- Ability to perform multiple tasks synchronously
- Ability to use web-based database programs to enter and monitor education information
- Moderate proficiency in Microsoft(MS) Excel and Outlook. Basic proficiency in MS Word.
- Ability to travel up to 10% of the time to the office for work projects including school-specific mailings, trainings and as otherwise necessary
- Ability to clear required background check
DESIRED QUALIFICATIONS:
- Experience working with student records, especially Family Income Forms (FIF) and other forms as may be associated with economically disadvantaged status
Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- This position is virtual and strongly prefer residents of Texas. May consider residents of surrounding states (NM, OK, AR or LA). This position could include travel up to 20% of the time for face-to-face professional development, student testing, and/or as required by the school.
APPLY HERE
by Kay Tay | Nov 7, 2023 | Uncategorized
Bundle is the only 1:1 live skills development solution that specializes in human-centered skills, designing and delivering curated content facilitated live by experts and driven by interactive instruction. Bundle training programs weave together the techniques and perspective learners need to step forward with confidence. The future of learning is human.
We are hiring a Customer Support Representative to help manage our client and member inquiries, technical issues, recommendations, feedback and questions. This Customer Support Representative will play a key role in ensuring Bundle’s clients and members have a positive experience. This role is a full time or part time contract position.
Our ideal candidate will be available to work weekdays and be the primary point of contact during those hours. If you have a passion for building and driving company growth and want to be a part of a passionate, mission-driven team, this is the perfect position for you.
Duties & Responsibilites
- Respond to and engage all members through website chat, email, and text in a timely manner.
- Resolve product or service problems by clarifying the member’s question or complaint, determining the cause of the problem, and selecting and explaining the best solution to the problem.
- Work with internal teams to resolve all inquiries and tickets efficiently.
- Chat with new or potential members on website to increase engagement and utilization.
- Select appropriate responses to customer issues and work quickly to resolve them.
- Answer questions and forward requests from Bundle’s concierge line. Work with the Content and Marketing team to manage expectations for custom Bundle sessions.
- Gather member feedback and share with Bundle stakeholders.
- Maintain strong communication with clients and following up to ensure all inquiries are resolved.
Requirements
- 1-2+ years of relevant work experience.
- Availability Monday-Friday.
- Strong communication skills, with the ability to handle high-pressure conversations.
- Excellent time management skills by being able to balance multiple projects at one time and prioritize customer needs.
- High level of professionalism.
- Comfortable in a fast-paced startup environment.
- Prior experience using HubSpot is a plus.
$20 – $22 an hour
APPLY HERE
by Kay Tay | Nov 6, 2023 | Uncategorized
Dropbox is a special place where we are all seeking to fulfill our mission to design a more enlightened way of working. We’re looking for innovative talent to join us on our journey. The words shared by our founders at the start of Dropbox still ring true today. Wouldn’t it be great if our working environment—and the tools we use—were designed with people’s actual needs in mind? Imagine if every minute at work were well spent—if we could focus and spend our time on the things that matter. This is possible, and Dropbox is connecting the dots. The nearly 3,000 Dropboxers around the world have helped make Dropbox a living workspace – the place where people come together and their ideas come to life. Our 700+ million global users have been some of our best salespeople, and they have helped us acquire customers with incredible efficiency. As a result, we reached a billion dollar revenue run rate faster than any software-as-a-service company in history. Dropbox is making the dream of a fulfilling and seamless work life a reality. We hope you’ll join us on the journey.
Team Description
At Dropbox, we aim to put the customer at the center of everything we do. With over 700 million registered users, the Customer Experience (CX) team is at the forefront of simplifying how our users and customers interact with Dropbox. We focus on solutions that work for our customers as well as implementing technologies that will simplify our customers’ journey. We bring the customer voice across the organization to ensure Dropbox delivers the best possible customer experience.
Role Description
Part of Dropbox Customer Experience, our Global Support team is responsible for defining and delivering a world-class support experience to our customers and users. We are now recruiting an experienced manager to help lead in the next stage of our development. You will be leading a technical support function known as Customer Support. You will be accountable for delivering against the teams respective SLAs and KPMs.
Responsibilities
- You will provide leadership and direction to your team, while working with other global leaders in a matrix structure
- Ensure that SLAs as well as CES, CSAT, FCR and TTR metrics are being adhered to, with a continued drive towards exceeding monthly and quarterly targets
- Work with the Global Support leadership team to develop operational discipline and standards for support
- You will lead and inspire the team to deliver a world-class user and customer support experience
- Become an expert on the product so that you can provide technical advice and guidance to the team and other internal stakeholders as necessary
- Coach and mentor team members on technical troubleshooting and soft skills
- You will deliver key customer and market insights, and be responsible for finding innovative ways to drive positive impact to the Dropbox product customer support journey
- Support the organization with goal setting and building cross functional relationships
- You consistently strive to meet and exceed quarterly targets
Requirements
- 5 years+ results based, experience in technical support delivery or customer experience within the SaaS sector
- You are deeply passionate about customer experience and making life simpler with technology
- Experience managing a small team, with 3 or more direct reports, that was responsible for delivering technical support directly to end customers
- Deep passion and experience for operations with proven experience of translating operational skills into strategic business impact
- Demonstrate strong communication and influencing skills, including managing stakeholders across multiple global offices
- Proven management experience with the ability to coach experienced team members
- Some travel (approx. 10%) maybe required
Total Rewards
Dropbox takes a number of factors into account when determining individual starting pay, including job and level they are hired into, location/metropolitan area, skillset, and peer compensation. We target most new hire offers between the minimum up to the middle of the range.
Salary/OTE is just one component of Dropbox’s total rewards package. All regular employees are also eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs).
Current Salary/OTE Ranges (Subject to change):
• US Zone 1: $118,700 – $139,700 – $160,700.
• US Zone 2: $106,800 – $125,700 – $144,600.
• US Zone 3: $95,000 – $111,800 – $128,600.
Dropbox uses the zip code of an employee’s remote work location to determine which metropolitan pay range we use. Current US Zone locations are as follows:
• US Zone 1: San Francisco metro, New York City metro, or Seattle metro
• US Zone 2: Austin (TX) metro, Chicago metro, California (outside SF metro), Colorado, Connecticut (outside NYC metro), Delaware, Massachusetts, New Hampshire, New York (outside NYC metro), Oregon, Pennsylvania (outside NYC or DC metro), Washington (outside Seattle metro) and Washington DC metro
• US Zone 3: All other US locations
Dropbox is committed to investing in the holistic health and wellbeing of all Dropboxers and their families. Our benefits and perks programs include, but are not limited to:
- Competitive medical, dental and vision coverage
- (US Only) Competitive 401(k) Plan with a generous company match and immediate vesting
- Flexible Time Off/Paid Time Off, paid holidays, Volunteer time off and more
- Protection Plans including; Life Insurance, Disability Insurance and Travel benefit plans
- Perks Allowance to be used on what matters most to you, whether that’s wellness, learning and development, food & groceries, and much more
- Parental benefits including; Parental Leave, Child and Adult Care, Day Care FSA (US Only), Fertility Benefits (US Only), Adoption and Surrogacy support and Lactation Support
Mental Health and Wellness benefits Free Dropbox space for your friends and family
APPLY HERE
by Kay Tay | Nov 6, 2023 | Uncategorized
Job Title: Temporary Associate Press Secretary
Department: Communications
Location: Remote
Reports To: Regional Director of Communications
Supervises: None
Duration: 4-6 months
Context: At the Sierra Club, we believe in the power of interdependence. Together, we remain committed to the fight for a healthy climate built on a foundation of environmental, racial, economic, and gender justice – a future where all people benefit from a healthy, thriving planet and a direct connection to nature. As the climate crisis and deeply entrenched systemic racism all fuel injustice, we will continue to fight for a bold, transformational agenda that recognizes the interconnectedness between our planet, our humanity, and our future. By recognizing that our destinies are tied, we continue to name that all things are fundamentally connected, and the overlap between ecology, race, gender, and representative government will move to either advance our collective humanity or to oppress it. Sierra Club has close to 800 staff across the country and a network of 64 local chapters that are led and fueled by thousands of volunteers. We are also proud to be a unionized employer, with three labor unions representing more than half of our employees.
Scope: The Associate Press Secretary coordinates and executes communications strategies on key priorities determined in collaboration between themselves, their manager, and the Regional Field Director relating to the Sierra Club’s Energy and Conservation work in a set portfolio of states as designated on the Regional Turf Map. Any changes to the Regional Turf Map will be discussed and agreed upon in writing. Working with local staff, volunteers, and intersectional partners, the Associate Press Secretary is responsible for developing and disseminating strategic narratives that advance Sierra Club’s goals while remaining rooted in our organizational values: balance, collaboration, justice, transformation, and anti-racism To support that work, the Associate Press Secretary coordinates the development of creative assets to inform and influence decision makers; project manages the creation and distribution of advertising, videos, and other produced media; drafts and edits written content; and ensures messaging resonates effectively with various audiences. This position is responsible for an array of media communications, ensuring timely and accurate materials with a consistent tone and message. A key component of the Associate Press Secretary’s role is leading media outreach by organizing press conferences and other media events; coordinating the submissions of op-eds and letters to the editor; pitching stories; tracking and reporting coverage; compiling data; and nurturing relationships to grow a diverse bench of spokespeople. The ideal candidate should have a solid grasp of Sierra Club’s legacy conservation work, a conversational understanding of climate and environment issues, a personal commitment to and knowledge of social justice, and a passion for advancing progressive social change. They will also have the ability to articulate and reinforce the intersections of Sierra Club’s legacy work and communicate the challenges and opportunities we face, centered on justice and equity.
Job activities include but are not limited to:
- Plan and implement communications strategy for the Sierra Club in a portfolio of states. Serve as liaison across internal teams and committees, as well as with external partners and stakeholders, to advise on communications strategies and tactics. Track media coverage of relevant issues. Develop and execute long-term and rapid-response media outreach plans to advance narratives and outcomes in a portfolio of states in adherence to the Jemez Principles for Democratic Organizing.
- Develop messaging, written, and produced assets to advance Sierra Club goals in collaboration with state teams. Develop media messages, op-eds, press releases, video/audio, talking points, and other materials, and coordinate media events as necessary. Work with federal press secretaries to localize federal agency media opportunities. Create strategic media responses to relevant reports, Environmental Law Program work underway, and other external developments.
- Contributes to staff strategy meetings, and stays current on substantive and political developments in major conservation campaigns by reading latest literature, attending meetings and maintaining contact with relevant sources.
- Build relationships with local, regional, and trade reporters and influencers. Serve as a point of contact for those reporters in order to advance media coverage. Pitch relevant stories and connect reporters with spokespeople.
- Train and coach state-based staff and volunteers in strategic communications skills. Identify, train, and place compelling spokespeople. Support staff, volunteers, and partners with media training, messaging guidance, and interview preparation.
The successful candidate must have the following skills and experience:
- Experience with media relations. You have professional experience as a journalist, media liaison, spokesperson, press secretary, or other position involving public relations. You have an understanding of best practices for using media to advance Sierra Club goals.
- Excellent writing and verbal communications skills. You are a strong writer and communicator who is comfortable interacting with reporters, developing compelling messages, and drafting written materials for various audiences.
- Ability to interact cooperatively and effectively with internal and external partners. You think collaboratively and can build strong relationships with staff, volunteers, and other stakeholders. You are capable of navigating challenging dynamics to achieve shared goals.
- Committed to evolution. You are committed to continuously deepening and evolving your own understanding of systems of oppression through study, openness, and humility. And you easily recognize your own relationship to privilege and power, examining and shifting your behaviors as appropriate.
- Uplifting and additive. You see mistakes as opportunities for growth; problems as catalysts for solutions, and inspire others along the journey. You carry a constructive approach, can-do attitude, a sense of humor, and authentic kindness wherever you go.
The strongest candidates will also demonstrate the following experience, skills, and competencies:
- Demonstrated knowledge of energy, lands, and/or climate issues and relevant media landscape
- Experience executing creative tactics including audio/video, podcasts, projections, murals, performance art, and advertising
- Ability to build alignment between stakeholders while project managing competing priorities
- Proficiency with Cision and/or other media outreach and tracking tools
- Spanish language proficiency preferred
Compensation and Benefits
The salary for this position is based on a non-negotiable annual salary of $71,000.
This is a category 99 exempt non-represented temporary position.
APPLY HERE
by Kay Tay | Nov 6, 2023 | Uncategorized
Under the direction of the Merchandising Manager the Merchandising Coordinator will:
• Conducting high quality analysis and combining multiple data sources (including sales, e-comm, competitive, customer-level, industry-wide, global) to generate insights and actionable recommendations, while leveraging effective communication & influencing skills to implement action.
• Strong focus on key company initiatives within product categories (i.e., ePromos Direct, Core)
• Own the sales, gross margin, and vendor selection across assigned categories.
• Management of assigned product category assortment and pricing, with cross departmental collaboration of placement (eCommerce), and promotional (Marketing) strategy
The following duties are not intended to serve as a comprehensive list of all duties required in this position. This job description is intended as a representative summary of the major duties and responsibilities. This role may not be required to perform all duties listed and may be required to perform additional duties as requested.
ESSENTIAL FUNCTIONS: Duties, Skills, Responsibilities and Expectations:
Assortment Planning
- Create a curated product mix through thoughtful assortment planning: Using trends, sales and eComm data, competitive intel, and customer demand, determine and maintain the right product mix per category/subcategory
- With eComm alignment, management of product life cycle including Product Selection, Site Addition, Discounting or Sales, Site Removal and Redirect
- Identify gaps in the assortment or opportunities for category expansion (Gaps in subcategory, pricing, style/silhouette, supplier, brand, trend, etc.)
- Use a “Good, Better, Best” approach across Customer Profiles to provide strong assortments for all relevant audiences
- Adhere to Sourcing Protocol and be a champion of the Elite Supplier base, ensuring volume is funneled to key and appropriate suppliers
Pricing & Margin
- Set Pricing on all New Products to find the balance of competitiveness, value, and profitability. Based on performance or demand, adjust pricing as needed
- Coordinate pricing change discussions with eComm, review results of tests and changes. Gain actionable insights from Pricing Analysis.
- Manage and maintain all inline Pricing and Category Margins, working the overall product mix to hit Category Margin Goals (Identifying loss leaders, areas with higher margin opportunities, etc.)
- Identify areas of margin improvement and work with Suppliers and Supplier Relation Manager to secure better net pricing on products (either through negotiation with incumbent supplier or by re-sourcing to a new supplier). Also identify products that can be sourced directly through ePromos Direct to drive overall category margin
- Identify Sale, Overstock, and Closeout promotional pricing opportunities. Collaborate with Vendors as well as Marketing and eCommerce to drive the promotional pricing initiatives
eCommerce
- Maintain constant release of New Products that fulfill Trend, Value or Need while keeping to New Product Release Timelines
- For New Products: Provide site pricing, important features to highlight, recommended areas to feature
- Help support eCommerce team on product ranking and placement within Categories
- Champion and strategize positioning of assigned Categories to maximize its visibility and drive traffic and revenue (Including Homepage and other cross-sell opportunities)
- Work with eCommerce on Category pages, driving the direction for the Lifestyle Grids, Marketing Banners, and onsite graphics (banners, subcategory images, etc.). Drive Visual Merchandising conversations. Identifying creative solutions for category and product positioning and customer interaction and engagement
- Offer input for site changes as needed (In regard to product images, logo choice, colors, product features, etc.)
- Support onsite merchandising of Collection pages, representing assigned Categories
Analysis
- Competitive Review: Perform ongoing review of competitive set. Review Competitive Pricing from Competitor Pricing Scrapes as well as intel from Elite Suppliers, deriving action items from findings. Maintain awareness of overall competitive assortments, pricing, and promotions for assigned categories. Review competitive set prior to New Product launches.
- Sales Analysis: Perform weekly, monthly, and quarterly analysis on Category and Product Performance, should cover both site data and sales side data. Determine actionable items based on analysis. Weekly analysis focused on previous week’s online sales, new product performance, top sellers, or large orders. Monthly analysis focused on overall category performance (YoY performance), including subcategories, new trends, specific brands, price points or collections performing. Diving into sales per division. Quarterly analysis focused on supplier performance per category, in preparation for QBRs with Elite Suppliers
- Market & Customer Insights: Obtain insights from Sales Team using surveys and feedback tools. Obtain insights on customer data to inform mix and category activities. Use Supplier data and early insights into upcoming trends
- Website Analysis: Work with eCommerce on site stats to identify areas of opportunity.
- Global Trend Tracking: Keep eye on global trends including lifestyle, retail and other applicable industries within categories. Translate trends into actionable Category plans
Supplier Relations
- Identity key suppliers per assigned categories. Identify supplier gaps per Category
- Build partnerships with key suppliers. Work towards obtaining new product presentations, early looks at product launches, possible exclusivity deals
- Drive pricing negotiations with Suppliers, negotiate pricing, MOQ, setup details when needed
- Partner with Supplier Relations Manager on Closeouts, Overstock, On Sale and Deals opportunities.
- Partner with Supplier Relations Manager on Elite Supplier QBRs by providing Category Analysis and Insights
Product Development & Sourcing
- Identify products or trends that can be sourced directly through ePromos Direct to help lower pricing, drive category margin and gain market share. Drive development conversations on these items
- Work with ePromos Direct team to develop and bring new items to market in a timely manner, adhering to Launch Timelines and collaborating cross functionally.
- Conduct Line Reviews of new product launches with key stakeholders.
- Using historical sales data, vendor inventory/positioning, and sales/marketing feedback and interest, provide guidance on inventory decisions.
eCommerce
- Maintain constant release of New Products that fulfill Trend, Value or Need while keeping to New Product Release Timelines
- For New Products: Provide site pricing, important features to highlight, recommended areas to feature
- Help support eCommerce team on product ranking and placement within Categories
- Champion and strategize positioning of assigned Categories to maximize its visibility and drive traffic and revenue (Including Homepage and other cross-sell opportunities)
- Work with eCommerce on Category pages, driving the direction for the Lifestyle Grids, Marketing Banners, and onsite graphics (banners, subcategory images, etc.). Drive Visual Merchandising conversations. Identifying creative solutions for category and product positioning and customer interaction and engagement
- Offer input for site changes as needed (In regard to product images, logo choice, colors, product features, etc.)
- Support onsite merchandising of Collection pages, representing assigned Categories
Marketing
- Closely collaborate on bringing new product to market and maximizing sales of existing products through creative marketing campaigns and initiatives
- Provide Marketing Team with Category trends and areas for promotional opportunities. Provide merchandising driven content
- Support Digital Marketing efforts for assigned categories by championing a balance of top/Core sellers and on trend/new product features. Provide creative product/trend/messaging solutions to tie back to Category efforts
- Support Marketing Messaging by providing Category insights and assisting in brainstorming.
- Work with Marketing Team to understand the customer and audiences to help drive Category and product decisions, as well as optimize the website to engage with the appropriate audiences. Help to identify customer profiles to help inform assortment planning.
Sales
- Partner with Sales to gain insight on customer trends, product requests, etc.
- Align with Sales Enablement on New Product Releases and a cohesive Go to Market strategy by sharing new product adds, and when necessary, product positioning, selling points or features, the “why”, as well as coordinating additional Marketing Tools based on the demand/trend
Maintain appropriate physical and mental health required to perform the essential functions of position
MINIMUM REQUIREMENTS:
- Excellent written and oral communication skills
- Sound judgment in decision making and problem solving
- Ability to work independently or team as required by the task or project
- Strong product merchandising knowledge
- Detail oriented & organized
- Analytical possessing creativity and strategic thinking skills
- Retail and fashion trends awareness
- Always maintain the highest level of confidentiality and professional conduct
Required Education / Industry Knowledge:
- High School diploma
- Promotional product industry experience preferred
- BA or BS degree in Business or related field a plus
- B2B & B2C experience
WORKING CONDITIONS:
- Position is fully remote to the US only
- Ability to accommodate multiple time-zones with primary ET (EST/EDT)
- Dedicated workspace and high-speed internet
- Frequent video conference/email/chat
PHYSICAL DEMANDS:
- Maintaining a stationary position for up to 50% of the workday
- Consistently operate a computer and other productivity equipment including keyboard, webcam and document scanner
- Clarity of vision of 30” or less
- Ability to perceive sound in the capacity of oral communication
- Exertion of up to 10lbs. of force as related to lift or move of objects
APPLY HERE
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