by Kay Tay | Feb 20, 2024 | Uncategorized
Inspire health. Serve with compassion. Be the difference.
Job SummaryPosts payments and adjustments to invoices.
ACCOUNTABILITIES
- Ensures completion of all manual cash posting according and enters adjustments to account balances when appropriate to departmental policy. 50%
- Reviews patient accounts transaction history to ensure full understanding of next steps. Documents work activity on the patient accounts according to departmental guidelines. 10%
- Works and monitors electronic work queues daily resolving any outstanding accounts according to departmental guidelines 10%
- Adheres to policies and procedures as required by Prisma Health and follows all compliant regulatory payer guidance. Ensures all work is compliant with privacy, HIPAA, and regulatory requirements 10%
- Attends required training as appropriate, participates in general or special assignments and performs other duties as assigned 10%
- Knowledgeable of the job functions required for an A/R Follow-up representative, Claims Clearinghouse representative and a Correspondence representative. Should be cross-trained and proficient operate in any of these roles if the need arises 10%
- Performs other duties as assigned.
SUPERVISORY/MANAGEMENT RESPONSIBILITIES
This is a non-management job that will report to a supervisor, manager, director or executive
MINIMUM EDUCATION
High School diploma or equivalent preferred
MINIMUM EXPERIENCE
2 years- Billing, bookkeeping, accounting
KNOWLEDGE, SKILLS OR ABILITIES
Knowledgeable of the job functions required for an A/R Follow-up representative, Claims Clearinghouse representative and a Correspondence representative. Should be cross trained and proficient operate in any of these roles if the need arises – Required
Work ShiftDay (United States of America). APPLY HERE
by Kay Tay | Feb 20, 2024 | Uncategorized
GoFundMe is a global community of over 100 million people with the common purpose of helping one another. Our mission is to help people help each other by making it safe and easy for people to ask for help and support causes—for themselves, each other, and their communities. In 2022, GoFundMe joined together with Classy, a leading nonprofit fundraising software company that enables nonprofits to connect supporters with the causes they care about. Together, GoFundMe and Classy have empowered people and organizations to raise more than $25 billion since 2010. Our vision is to become the most helpful place in the world.
Join us! The GoFundMe team is searching for our next searching for our next Customer Care Specialist on the West Coastwho is proficient in English & Spanish, and who will offer effective & empathetic support to our customers to resolve issues & rally behind their success.
The Job…
- Making a difference by offering human support to our customers from all around the world, who are gathering or providing support for various causes important to them, all through some of the most exciting & tough moments of their lives.
- Helping our customers via live chat & email to successfully transfer raised funds to their bank accounts, coaching them to succeed through their fundraising experience, & helping them navigate tricky troubleshooting scenarios.
- Passionately championing customer feedback to improve the GoFundMe experience.
- Working in a dynamic environment, where you’ll need to be committed, resourceful, creative, adaptable, & solution focused.
*Bilingual English/Spanish required
*This position must be located on the West Coast
You…
- English fluent – Required Level 4 (Full Professional English) or above.
- Spanish proficient – Required Level 4 (Full Professional Spanish) or above.
- Metric & goal driven – You enjoy challenging yourself & holding yourself accountable to reaching targets! We set high standards so we can provide a human & effortless experience to our customers.
- Customer centric – You care about the experience our customers have & understand the impact you have on their GoFundMe experience.
- Compassionate – You truly care about people & want to help them, using strong emotional intelligence to adjust your approach based on each customer’s situation.
- Adaptable – You enjoy being part of a growing organization. You thrive under new challenges & in an ever-evolving environment!
- Effective in communication – You are a strong communicator who is able to confidently use communication (written & verbal) as a tool to address our customers’ needs & work with teammates internally.
- Tech-savvy – You are comfortable working in an online space, learning new tools quickly, & troubleshooting tech-issues in real time.
- Critical thought & solution minded – You seek out potential challenges & trends, & productively propose solutions. Everyone owns the success of our team!
- Attentive to detial – Did you notice “detail” is misspelled?
- Resourceful – You take initiative to research independently, organize your resources effectively, & discover creative solutions to challenges you may encounter.
- Invested in personal growth – You have a growth mindset, stay hungry for feedback, & have a strong desire to learn.
- Team centered – You enjoy empowering others, celebrating their wins, & supporting others’ growth.
Why you’ll love it here…
- Market competitive pay
- Rich healthcare benefits including employer paid premiums for medical/dental/vision (100% for employee only plans and 85% for employee + dependent plans) and employer HSA contributions.
- 401(k) retirement plan with company matching
- Hybrid workplace with fully remote flexibility for many roles
- Monetary support for new hire setup, hybrid work & wellbeing, family planning, and commuting expenses
- A variety of mental and wellness programs to support employees
- Generous paid parental leave and family planning stipend
- Supportive time off policies including vacation, sick/mental health days, volunteer days, company holidays, and a floating holiday
- Learning & development and recognition programs
- Gives Back Program where employees can nominate a fundraiser every week for a donation from the company
- Inclusion, diversity, equity, and belonging are vital to our priorities and we continue to evolve our strategy to ensure DEI is embedded in all processes and programs at GoFundMe. Our Diversity, Equity, and Inclusion team is always finding new ways for our company to uphold and represent the experiences of all of the people in our organization.
- Employee resource groups
- Your work has a real purpose and will help change lives on a global scale.
- You’ll be a part of a fun, supportive team that works hard and celebrates accomplishments together.
- We live by our core values: impatient to be great, find a way, earn trust every day, fueled by purpose
- We are a certified Great Place to Work, are growing fast and have incredible opportunities ahead!
GoFundMe is proud to be an equal opportunity employer that actively pursues candidates of diverse backgrounds and experiences. We are committed to providing diversity, equity, and inclusion training to all employees, and we do not discriminate on the basis of race, color, religion, ethnicity, nationality or national origin, sex, sexual orientation, gender, gender identity or expression, pregnancy status, marital status, age, medical condition, mental or physical disability, or military or veteran status.
The total annual salary for this full-time position is $53,500 – $72,500 + equity + benefits. As this is a remote position, the salary range was determined by role, level, and possible location across the US. Individual pay is determined by work location and additional factors including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range based on your location during the hiring process.
APPLY HERE
by Kay Tay | Feb 20, 2024 | Uncategorized
Acuity Scheduling allows businesses to offer online booking and effortlessly manage their appointments. We are a market leader, serving more than 167,000 businesses of all sizes and handling tens of millions of appointments each year. Our mission is to make scheduling easy, so our customers have more time to focus on what they enjoy most in life.
We are looking for an empathetic human in search of a customer-centric career working remotely to support our customer’s needs. We are a connected, collaborative, unique remote team where you can show up as your authentic self while helping entrepreneurs and small business owners succeed. Our Squarespace Customer Operations guiding philosophy is to be thoughtful, caring and efficient in supporting customers.
This remote role reports to a Customer Support Team Lead. You will begin on Monday April 15, 2024. All shifts are based on how and when our customers contact us for assistance.
You’ll Get To…
- Engage our customers through live chat and email in a thoughtful, caring and efficient manner
- Troubleshoot straightforward and complex customer issues
- Keep up-to-date on new product features and improvements
- Collaborate with teammates to learn and improve ways of working together and helping each other and our customers
- Achieve set targets for pace and quality in live chat and email
- Identify system issues and communicate with our Product Operations team
- Identify non-standard customer experiences and escalate issues
Who We’re Looking For
- Must be available for a consistent daily shift for a schedule of 40 hours a week, with weekend and holiday coverage when our customers need us
- To be eligible for this role you will need to live in one of the following states: Colorado, Oregon, or Washington
- Experience with dynamic writing skills with strengths in grammar and spelling
- Strong reading comprehension to help identify the cause of a problem
- Comfortable working in a independently and collaboratively in a remote role
- Capable managing ambiguity and adapting to change
- Previous customer support experience a bonus
- A quiet, distraction-free work space within a dedicated room. This room will need a door that you can shut, an ergonomic chair and a desk
- Uninterrupted, reliable network connection
Benefits & Perks
- A choice between medical plans with an option for 100% covered premiums
- Health Savings Account with Squarespace funding
- Fertility and adoption benefits
- Supplemental Insurance plans
- Headspace mindfulness app subscription
- Retirement benefits with employer match
- Flexible paid time off
- Up to 20 weeks of paid family leave
- Equity plan for all employees
- $100 per month remote Stipend
- Access to supplemental insurance plans for additional coverage
- Education reimbursement
- Employee donation match to community organizations
- 6 Global Employee Resource Groups (ERGs)
Cash Compensation Range: $48,000 – $56,000 USD
The hourly rate for this position will vary based on job-related criteria including relevant skills, qualifications, experience, and location, among other factors.
In addition to the cash compensation above (which includes base salary and, where applicable for eligible roles, may include on-target commissions or overtime pay), all Squarespace employees are eligible to receive equity in the company as part of their total compensation.
About Squarespace
Squarespace (NYSE: SQSP) is a design-driven platform helping entrepreneurs build brands and businesses online. We empower millions of customers in more than 200 countries and territories with all the tools they need to create an online presence, build an audience, monetize, and scale their business. Our suite of products range from websites, domains, ecommerce, and marketing tools, as well as tools for scheduling with Acuity, creating and managing social media presence with Bio Sites and Unfold, and hospitality business management via Tock. Our team of more than 1,700 is headquartered in bustling New York City, with offices in Chicago, Dublin, Ireland, Aveiro, Portugal, and coworking spaces in the UK, Netherlands, and Australia. APPLY HERE
by Kay Tay | Feb 20, 2024 | Uncategorized
WW is looking for candidates to help change people’s lives. We are a global wellness technology company inspiring millions of people to adopt healthy habits for real life. We do this through engaging digital experiences, face-to-face workshops and sustainable programs that encourage people to move more, shift their mindset and eat healthier while enjoying the foods they love. By drawing on over six decades of experience and expertise in behavioral science, we build communities in order to deliver wellness for all.
Senior Product Designer, Growth
Who we are
The WeightWatchers Product Design team is passionate about the positive impact we see in our members’ lives, and believe our work is important. We craft experiences across our prospect and member touch points—from the guest site, to our member apps, and to the tools our coaches use in workshops. Our purpose is to craft user experiences that facilitate weight loss through science-backed behavior change via intuitive, inclusive, and empathetic tools and support.
The Growth & Acquisition team is at the leading edge of testing/optimization and revenue growth for a legacy brand going through a digital transformation. This team sets the scope of our cross-functional growth strategy by owning all acquisition funnels, eComm, account management and organic growth/viral acquisition. Our Growth Product Designers take a multi-disciplinary approach centered around ideating and implementing product changes that build virality and growth into the fabric of the product. The growth design team collaborates with engineers, PMs, researchers, marketing and leadership to create experiences that drive acquisition, adoption and retention.
What you will do
We are looking for a Senior Growth Designer passionate about solving complex problems and building creative, high-impact solutions that change the lives of our users. You’ll work closely with fellow designers, engineers, PMs, researchers, and leadership to understand opportunities and problems, devise and test solutions, and implement a wide variety of beautiful and functional experiences for our users.
This work sits on a team singularly focused on driving acquisition on WW.com and within the WW app. You will use your talents to elevate the experience and design direction of the site and app through strategic story-telling, data-driven experimentation, and pushing-the-boundaries ideation.
You’d be a good fit if: You are inspired by the digital experiences on your phone whether it’s a social media platform, game, wellness app, or online store. You use your phone to buy groceries, watch videos, connect to your smart home, and pay bills. You are ok with being outside of your comfort zone at times. We test a lot and we test often so we are committed to exploring while still being true to our branding. You are not precious about your designs, instead eager to learn and push on what works.
Key Responsibilities
Working collaboratively with product and engineering, as well as with other partners, you’ll be tasked with understanding the behaviors, motivations, and goals of our members. Leveraging user research, analytics, and A/B testing, you will deliver an integrated and intuitive experience that is easy to learn and delightful to return to.
Furthermore, you will:
- Own design and collaborate with crew members for a specific product experience
- Create high-performance designs that solve both user needs and hit business goals
- Contribute to team planning and rapid experimentation strategy
- Create UX flows, wireframes, prototypes, and pixel perfect UI
- Facilitate and participate in research, workshops and brainstorming sessions
- Partner with engineers to bring designs to life
- Create constant iterative improvements based on A/B testing data and user feedback to provide qualitative and quantitative insights to drive decision making
- Navigate between greenfield exploration and tactical, iterative designs
- Present designs to leadership and cross-functional teams, with clear design rationale
Who you are
- 4-6+ of years experience designing world-class, customer-centric, consumer-facing apps and web experiences
- An impressive portfolio demonstrating your problem solving process, ability and work that drives results
- Fluency in Figma design and prototyping
- Experience working closely with PMs and engineers, and being the team’s champion and voice of the user when creating a feature
- Knowledge and application of conversion rate optimisation
- Knowledge of marketing and growth strategy
- Knowledge of user psychology and storytelling
- The ability to understand and systematically unpack complex problems, identify opportunities, and turn that into actionable plans
- Strong work ethic, self-motivation, and the ability to prioritize multiple work streams in a fast-paced agile environment
Personal Characteristics
- You believe in craftsmanship and create elegant and compelling designs
- You thrive best when helping to define the requirements, not just translating them into design
- You facilitate and draw the best design ideas from teammates
- You know what details matter at each stage of the product life cycle, and how to involve engineers at the right time to get the fit and finish right
- You develop strong relationships with product managers, developers, writers, and business partners
- You have a deep sense of the company’s business model and what will move the needle
- You are able to navigate between greenfield exploration and tactical, iterative designs
- You are curious about and care about helping others thrive, be they coworkers or customers
Base salary may vary depending on, but not limited to: skills, experience, and location. Base Salary – $130,000-160,000/yr
WW is a global wellness and technology company inspiring millions of people to adopt healthy habits for real life. We do this through engaging digital experiences, face-to-face workshops and sustainable programs that encompass healthy eating, physical activity and positive mindset. By drawing on over five decades of experience and expertise in behavioral science, we build communities in order to deliver wellness for all. APPLY HERE
by Kay Tay | Feb 20, 2024 | Uncategorized
The Credit Review Team serves as the third line of defense relative to credit risk. The Sr. Credit Review Officer is responsible for analyzing and monitoring of credit quality and loan exposure for the Bank’s Commercial and/or Retail loan portfolios. The Sr. Credit Review Officer evaluates the accuracy of assigned risk ratings and proposed adjustments as necessary.
Primary Responsibilities:
- Independently complete reviews of loans for larger, more complex credits, as requested by department management. In accordance with established operational procedures, review and validate the accuracy of individual risk ratings and/or Retail protocol for risk analysis for loans reviewed.
- Ensure underwriting and credit analyses are sound and appropriately justify and/or mitigate credit risk.
- Analyze and understand financial data, collateral documentation, and other credit issues. This process includes analyzing financial data and collateral documentation to determine the borrower’s cash flow and ability to repay debt and gauging the quality and collectability of collateral.
- Provide appropriate documentation and support for reviewed loans.
- Communicate, as needed, with 1st and 2nd line of defense management regarding loans reviewed.
- Assist with special projects as assigned and perform additional duties and responsibilities as required.
- Understand and adhere to the Company’s risk and regulatory standards, policies and controls in accordance with the Company’s Risk Appetite.
- Identify risk-related issues needing escalation to management.
- Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
- Promote an environment that supports diversity and reflects the M&T Bank brand.
- Complete other related duties as assigned.
Scope of Responsibilities:
As part of the third line of defense, the Sr. Credit Review Officer plays a key role in Credit Review’s activities to independently evaluate the strength of the credit risk management framework, including the accuracy of assigned risk ratings. The Sr. Credit Review Officer has a good understanding of credit policies and procedures, as well as large and more complex loan exposures. The Sr. Credit Review Officer alerts management to credit problems so that action can be taken to ensure timely recognition of appropriate risk ratings with proper accrual designation, reserve and/or charge-off as warranted.
Supervisory/ Managerial Responsibilities:
May provide coaching to Credit Review Officers and assist with staff training.
Education and Experience Required:
Bachelor’s degree in a business related curriculum and a minimum of 5 years’ experience in commercial or consumer credit, lending, residential mortgage, finance, accounting, audit and/or other relevant experience,
OR in lieu of a degree,
a combined 9 years’ higher education and/or working experience, including 5 years’ experience in commercial or consumer credit, lending, residential mortgage, finance, accounting, audit, and or other relevant experience.
Working knowledge of credit risk management techniques, credit regulatory guidance, and bank credit administration.
Ability to communicate effectively both in writing and verbally.
Experience with spreadsheet, word processing, presentation and database software.
Ability to multi-task and prioritize to complete work within established timeframes.
At M&T Bank, we make a difference in people’s lives. For more than 160 years, we’ve been providing our customers with guidance and financial solutions, leading our communities through challenges and growth opportunities, and empowering our employees to build purpose-driven careers.
Our talent and culture set us apart. Our core values drive the work we do – integrity, ownership, collaboration, curiosity, candor. We seek to further build upon our record of success by bringing in diverse talents and fresh skill sets while supporting the growth and development of all team members. At M&T, we are a talent and people driven organization.
We support our employees every step of the way.
- Competitive compensation
- Full medical & dental benefits, Heath Savings & Flexible Spending Accounts, and life/disability insurance
- Generous paid time off (PTO) plus 11 paid holidays and an option to buy additional PTO
- 401(k) match at 5% with options for Roth and discretionary employer contributions
- A deep commitment to equity, including 14 resource group charters, a D&I sponsorship program, 40 annual paid volunteer hours and more
- Various options for tuition assistance, paid parental leave, stock purchase, wellness and employee discounts APPLY HERE
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