Premium Technical Service Specialist

by Irma Moore | Aug 1, 2024 | Uncategorized

Description

The world of payment processing is rapidly evolving, and businesses are looking for loyal and strategic partners, to help them grow.

WE ARE NUVEI. Nuvei (NASDAQ: NVEI) (TSX: NVEI) is a Canadian fintech company accelerating the business of clients around the world. Nuvei’s modular, flexible, and scalable technology allows leading companies to accept next-gen payments, offer all payout options, and benefit from card issuing, banking, risk, and fraud management services. Connecting businesses to their customers in more than 200 markets, with local acquiring in 47 markets, 150 currencies, and 586 alternative payment methods, Nuvei provides the technology and insights for customers and partners to succeed locally and globally with one integration.

At Nuvei, we live our core values, and we thrive on solving complex problems. We’re dedicated to continually improving our product and providing relentless customer service. We are always looking for exceptional talent to join us on the journey!

Your Mission

We are looking for a Tech-savvy specialist interested in various aspects of the Payments and FinTech industry to join our fast-growing Technical Support Team. The Technical Support Specialist acts as the trusted advisor to all Enterprise accounts and a strategic focal and escalation point for technical improvements, business requirements, and critical incidents that may arise. The Technical Support matrix manages our biggest client’s production technical issues, provides technical support, resolves merchant service inquiries, or offers additional forms of real-time problem-solving while coordinating requirements in cross-company collaborations. We need a person with critical thinking skills who can understand the payment process’s logic. A person who can speak in technical language with non-technical people and explain business-related requirements to technical staff.

Responsibilities

• Acts as a technical trusted advisor and becomes a knowledge center about the company’s products, and a go-to person for technical queries – Becoming Nuvei brand and product expert.
• Technical Issues management, a focal point for technical queries by Enterprise clients.
• Focus on resolving customer concerns solely through Salesforce.
• Providing technical guidance to clients based on established SLAs without constant supervision.
• Be proactive – anticipating Enterprise merchant’s needs (or problems) before they are aware of them or need to contact us for assistance.
• Guiding clients to correct use of Nuvei’s products and services.
• Investigating errors and logs and providing in-depth analysis for both clients and internal departments.
• Collecting and analyzing client requirements and translating them to Product requirements.
• Escalating technical complaints and incidents affecting the company’s customers and services to the product owners internally.
• Working with relevant stakeholders and in parallel with many internal teams.

Requirements

• 3+ years Hands-on technical support experience or technical support in the Payments/Fintech industry (e-commerce gaming, travel and, retail).
• Knowledge using REST API and SDK
• Technical background – analyzing and producing reports, investigating logs, basic programming or web development skills, communication protocols (client-server, server-to-server, etc.) – IP, HTTP, SQL, etc.
• Fast learner, multi-tasker, and tech-oriented.
• Excellent time management and prioritization skills.
• Experience in technical customer support or 24/7 NOC in the high-tech industry.
• Available to work under stress and pressure coming from clients and senior management.
• Great interpersonal and communication skills.
• Problem-solving skills and ability to analyze complex schemes.
• Availability to work on shifts (on some occasions) or take a weekend shift when needed.
• Business level of English (B2).
• We are looking for a AAA person to join our A-Team, you must be Autodidact, Accountable, and Amazing – join us to lead the future of payments.

Nuvei is an equal-opportunity employer that celebrates collaboration and innovation and is committed to developing a diverse and inclusive workplace. The team at Nuvei is comprised of a wealth of talent, skill, and ambition. We believe that employees are happiest when empowered to be their true, authentic selves. So, please come as you are. We can’t wait to meet you.

Software Engineer III

by Irma Moore | Aug 1, 2024 | Uncategorized

Salary Range: $57,000 – $145,000

Job Posting End Date: August 31, 2024

We’ve Got You Under Our Wing

We are the duck. We develop and empower our people, cultivate relationships, give back to our community, and celebrate every success along the way. We do it all…The Aflac Way.

Aflac, a Fortune 500 company, is an industry leader in voluntary insurance products that pay cash directly to policyholders and one of America’s best-known brands. Aflac has been recognized as Fortune’s 50 Best Workplaces for Diversity and as one of World’s Most Ethical Companies by Ethisphere.com.

Our business is about being there for people in need. So, ask yourself, are you the duck? If so, there’s a home, and a flourishing career for you at Aflac.

Work Designation. Depending on your location within the continental US, this role may be hybrid or remote.

• If you live within 50 miles of the Aflac offices located in Columbus, GA or Columbia, SC, this role will be hybrid. This means you will be expected to work in the office for at least 60% of the work week. You will work from your home (within the continental US) for the remaining portion of the work week. Details of this schedule will be discussed with your leadership. 
• If you live more than 50 miles from the Aflac offices located in Columbus, GA or Columbia, SC, this role will be remote. This means you will be expected to work from your home, within the continental US. If the role is remote, there may be occasions that you are requested to come to the office based on business need. Any requests to come to the office would be communicated with you in advance.

What does it take to be successful at Aflac?

• Acting with Integrity
• Communicating Effectively
• Pursuing Self-Development
• Serving Customers
• Supporting Change
• Supporting Organizational Goals
• Working with Diverse Populations

What does it take to be successful in this role?

• Extensive experience in software development and modern programming languages.
• Proven experience with Scrum and advanced DevOps methodologies.
• Demonstrated ability to mentor and lead junior developers.
• Language Technology Stack• CICS• Mainframe COBOL• JCL• DB2• Assembler• MSSQL• Java Mainframe Technology Tools• Xpeditor• SoapUI• SPUFI Cloud Technology Stack• Amazon AWS• Microsoft AZURE• Azure Power Platform ExperienceLife Insurance Industry• Genelco Group+ Policy Admin iSeries COBOL• Genelco Life+ Policy Admin iSeries RPG

Education & Experience Required

• Bachelor’s Degree in Computer Science, Information Systems or other related field
• Four or more years of programming experience

Or an equivalent combination of education and experience

Education & Experience Preferred

• Master’s Degree in Computer Science, Information Systems or other related field

Principal Duties & Responsibilities

• Lead the design, test, development and optimization of customer-facing applications
• Collaborate in advanced stages of Scrum, ensuring smooth software delivery.
• Enforce and improve code quality standards, particularly concerning resilience, data, and security.
• Evaluate and incorporate modern programming languages and tools
• Implement test-driven development best practices
• Adhere to coding standards for resilience, data, and security
• Reviews system requirements and business processes; codes, tests, debugs and implements software solutions
• Participates in project planning sessions with clients, business analysts, and team members to analyze development requirements and make recommendations for moderate to complex systems
• Tests and implements application modules from multiple systems the team has developed or modified, ensuring application meets the needs of client and business
• Provides design recommendations, developing and integrating programs per written specifications; occasionally responsible for writing moderate to complex design specifications
• Makes moderate to complex modifications to existing software applications and modules in accordance with written specifications and division standards
• Performs other duties as required

Total Rewards

This compensation range is specific to the job level and takes into account the wide range of factors that are considered in making compensation decisions including, but not limited to: education, experience, licensure, certifications, geographic location, and internal equity. The range has been created in good faith based on information known to Aflac at the time of the posting.  Compensation decisions are dependent on the circumstances of each case. This salary range does not include any potential incentive pay or benefits, however, such information will be provided separately when appropriate. The salary range for this position is $57,000 – $145,000.

In addition to the base salary, we offer an array of benefits to meet your needs including medical, dental, and vision coverage, prescription drug coverage, health care flexible spending, dependent care flexible spending, Aflac supplemental policies (Accident, Cancer, Critical Illness and Hospital Indemnity offered at no costs to employee), 401(k) plans, annual bonuses, and an opportunity to purchase company stock.  On an annual basis, you’ll also be offered 11 paid holidays, up to 20 days PTO to be used for any reason, and, if eligible, state mandated sick leave (Washington employees accrue 1 hour sick leave for every 40 hours worked) and other leaves of absence, if eligible, when needed to support your physical, financial, and emotional well-being. Aflac complies with all applicable leave laws, including, but not limited to sick and safe leave, and adoption and parental leave, in all states and localities.

#DICE

#DICE#D

Nearest Major Market: Columbus GA

Implementation Engineer (SF Remote)

by Irma Moore | Jul 31, 2024 | Uncategorized

mplement and deploy the product that powers better access to banking

The Prelim team is seeking our first Implementation Engineer to join our (small, but growing!) team. As a member of our team, you will have the opportunity to help increase access to banking for millions of people. If you’re passionate about engineering and eager to be part of a fast-paced remote startup culture, we encourage you to apply to join our team today!

As a Implementation Engineer at Prelim, you will be responsible for implementing, deploying and supporting the platform that powers digital account opening for banks across the world. You will work closely with Prelim’s customers and customer success, helping big and small banks deploy our product by configuring our platform, debugging integration issues and shipping small fixes.

Key Responsibilities:

• Own the onboarding of customers and ensuring their success using Prelim
• Be a thought partner to Prelim customers to help them build out complex forms for new teams and use cases 
• Tackle technical limitations or opportunities in Prelim that need solving via code (e.g. a bug, a missing feature, etc.) or partner with our product engineering teams to tackle the problem  
• Be the voice of our customers and represent their needs to the rest of the organization
• Present the results of our work to a wide ranging audience from engineers to C-suite executives
• Demo Prelim and answer questions about how to make the best use of the product 
• Create technical content to demonstrate best practices
• Suss out the blockers for a customer in adopting Prelim — and overcome them through content, education, product improvements, and training 
• Serve as the primary, ongoing technical point of contact for our users
• Help interview and grow the implementation engineering team

Qualifications:

• Bachelor’s degree in Computer Science or related field
• Strong experience with REST & SOAP integrations
• Experience with back-end technologies such as Node.js, Python, or Ruby
• Experience with databases such as PostgreSQL
• Strong problem-solving and analytical skills
• Excellent communication and teamwork abilities

$100,000 – $120,000 a year

About Prelim:

Prelim is a cutting-edge software provider that specializes in customer onboarding for banks. Our platform is designed to streamline the account opening process for both consumers and businesses, increasing speed-to-market and improving the customer experience.

We pride ourselves on being a forward-thinking and innovative company, always on the lookout for new ways to improve our offerings and stay ahead of the curve in the banking industry. Our small team is made up of passionate and dedicated individuals who are committed to delivering exceptional results for our clients.

As a member of the Prelim team, you will have the opportunity to work with cutting-edge technology and be at the forefront of the digital account opening industry. You will have the chance to work with a diverse range of clients, including some of the biggest names in the banking industry, and have an outsized impact.

We offer a fast-paced and dynamic work environment, with ample opportunities for growth and advancement. If you’re excited to be part of a team that is shaping the future of the banking industry, then we encourage you to apply to join us at Prelim. We are looking for individuals who are driven, ambitious, and excited about the opportunity to make a real impact in the digital account opening industry.

Site Reliability Engineer

by Irma Moore | Jul 31, 2024 | Uncategorized

Pagoda is a technology services firm dedicated to developing core components for the NEAR Ecosystem. We believe that re-inventing how software is made and distributed is our greatest opportunity to open economic access to those who are not fully integrated into the global economy. Our products empower people to find opportunity, invent new experiences, and collaborate. Let’s build an Open Web world. A world where people control their assets, data, and power of governance.

Pagoda seeks Site Reliability Engineer in Miami FL to troubleshoot cases related
to support escalation and route support escalation incidents to concerned teams;
Responsible for both non-production and production code changes to configuration
management, alerting and monitoring adjustments; Build proprietary tools from
scratch to mitigate weaknesses in incident management or software delivery;
Optimize the Software Development Life Cycle (SDLC) to boost service reliability;
Implement strategies that increase system reliability and performance through
on-call rotation and process optimization; Write automation code to improve
collaborative response in real-time, update documentation, runbook tools, and
modules to ready teams for incidents; and Document knowledge gained on
technical operations, software development, and support to ensure seamless flow
of information between teams. Telecommuting from anywhere in the U.S. is
permitted.

Position requires a Bachelor’s Degree or foreign equivalent in Computer Science,
or related, and 2 years of experience in the job offered or related occupations. The
position also requires 2 years of experience in all of the following skills: Writing and
executing complex shell scripts using Linux Shell and/or Bash Scripting for various
purposes including automation and performance improvements; Using
Infrastructure as Code (IaC) tools to build highly scalable, fault-tolerant cloud
infrastructure including setting up Identity and Access Management (IAM), Virtual
Private Clouds (VPC), network peering databases, load balancers, and proxy
servers; Configuration for large-scale, complex environments using Ansible,
ensuring consistency, reliability, and reproducibility across multiple environments;
Programming in Python, Go, and/or Ruby, building automation scripts and
programs that help streamline the software delivery process; and Design and
implementation of container-based infrastructure including managing container
images, automating container deployment, scaling, and networking. The position
also requires 1 year of experience in setting up and maintaining infrastructure for
Continuous Integration/Continuous Deployment (CI/CD) tools including automation
of the build, test, and deployment using BuildKite, GitHubActions, and/or Flux.

To apply send resume to [email protected] w/ ref#pybsg8.

Compensation

The base salary range for this role is $153,900- $188,100. This reflects the minimum and maximum range across all US locations. This does not include bonus, incentives, or benefits.

The actual base pay is dependent upon many factors, such as: leveling, relevant skills, and work location. If you are based outside of the US, there are other geographic considerations that may impact your final compensation. Your recruiter can share more about the compensation and benefits applicable to your preferred location during the hiring process. 

Benefits & Perks

• Encouraged 20 days of flexible PTO per year, plus your local holidays
• Paid Holiday Week: the last week of the year
• Paid Wellness Week: week of choice in July or August
• 100% Paid medical, dental and vision, AD&D and life insurance for US employees, including 85% coverage for dependents, and HSA + FSA options; For non-US employees, 100% Paid private medical coverage available at the highest tiered plan
• Access to licensed therapists and mental health resources through Spill, 100% confidential and paid by Pagoda; plus $75 monthly reimbursement for wellness
• Generous parental leave options; All employees have access to $10,000 in fertility assistance through Carrot
• For US employees, 401(k) retirement plan available (no match)
• Annual company retreats and team offsites (2023 was in Spain; 2022 in Portugal)
• $2,000 Continued Education Reimbursement
• $2,000 Home Office Reimbursement  
• Co-working Space Reimbursement

Our Values at Pagoda

Our values express our company culture. Learn more on our careers page.

Pagoda is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, religion, national origin, age, disability, veteran status, genetic data, or other legally protected status.

Global Data Privacy Notice for Job Candidates and Applicants

Information collected and processed as part of your Pagoda Careers profile, and any job applications you choose to submit is subject to our Privacy Policy. By submitting your application, you are agreeing to our use and processing of your data as required.

Senior Technical Support Engineer

by Irma Moore | Jul 31, 2024 | Uncategorized

Mattermost provides secure, workflow-centric collaboration for technical and operational teams that need to meet nation-state-level security and trust requirements. We serve technology, public sector, national defense, and financial services industries with customers ranging from tech giants to the world’s largest banks, to the U.S. Department of Defense and governmental agencies around the world. 

Our self-hosted and cloud offerings provide integrated workflow automation, AI-acceleration, ChatOps with team messaging, audio calling and screen share on an open core platform vetted and deployed by the world’s most secure and mission critical organizations. 

We co-build the future of collaboration with over 4,000 open source project contributors who’ve provided over 30,000 code improvements towards our shared product vision, which is translated into 20 languages.

To learn more, visit www.mattermost.com

Mattermost is seeking a talented Senior Technical Support Engineer based in the US, preferably on the East Coast, to support our growing number of US Federal and Government customers. The ideal candidate will be adept at managing support tickets via Zendesk and possess a strong technical background in providing top-tier customer support.

Responsibilities:

• Provide exceptional technical support to US Federal and Government customers.
• Triage customer issues, debug, and find possible workarounds.
• Communicate with customers via support tickets, email, Mattermost chat, and video conferencing.
• Submit and comment on bug reports and feature requests based on customer interactions
• Create or update reproduction environments for customer issues
• Develop and maintain documentation based on customer interactions
• Collaborate with other Mattermost support teams to ensure consistent, high-quality global support.
• Work with the development team to escalate bugs, resolve issues, and obtain necessary information.
• Be available for occasional weekend on-call coverage
• Share knowledge gained from running Mattermost with customers and users.
• Maintain strong ticket performance and customer satisfaction.
• Assist in onboarding and training new customers to maximize the benefits of the Mattermost platform.
• Stay up to date with new features and updates to maintain a deep understanding of Mattermost products and services.

Qualifications:

• Enterprise-level technical support experience, preferably in open source or a SaaS company. 
• Experience collaborating across teams (engineering, sales, product, CSM) to resolve support issues.
• Proficiency in triaging, reproducing, testing, and documenting bugs.
• Excellent written and spoken English communication skills for conveying complex technical topics to customers.
• Familiarity with support and CRM platforms (Zendesk, Salesforce, etc.).
• Experience writing support content such as Knowledge Base articles and documentation.
• Ability to manage the entire issue lifecycle, from customer inquiry to resolution with the development team.
• Competence in performing complex Linux System Administration tasks.
• Experience in technical operations, full stack automation, DevOps, or development.
• Proficiency in two or more of the following technical skills: Go, nginx, React, Relational Databases, Container Solutions, Cloud (Azure, AWS, Google), Mobile development and/or deployment, SAML, SSO.

$88,000 – $110,000 a year

Mattermost is an EEO Employer. We are a remote-first, open source company.

We are constantly working towards adding more countries/regions to this list, but first we need to make sure we are compliant with local laws and regulations, which takes time. 

Mattermost is made up of people from a wide variety of backgrounds and lifestyles. We embrace diversity and invite applications from people from all walks of life. We don’t discriminate against staff or applicants based on gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship, disability, pregnancy status, veteran status, or any other differences. Also, if you have a disability, please let us know if there’s any way we can make the interview process better for you; we’re happy to accommodate!