Technical Support Expert

GiidPoint is a rapidly growing, private equity backed, technology leader with a mission focused on accelerating the world’s transition to a sustainable future by creating an intelligent energy network of grid-interactive buildings. As pioneers in the smart grid, GridPoint has been innovating since 2003 to make buildings smarter, more efficient, more resilient, and more sustainable. Founded in 2003, GridPoint’s platform is hard at work across thousands of buildings delivering energy, operational, and resiliency benefits. Networked together, GridPoint intelligent buildings provide the reliable, precise, and instantaneous capacity utilities and grid operators increasingly require. By transforming the way commercial businesses of all types and sizes use energy, GridPoint unlocks the decarbonization, sustainability, and grid resiliency needed for a cleaner, more efficient tomorrow. GridPoint’s network of commercial buildings spans across Fortune 500 enterprises, utilities, government organizations, and small businesses. GridPoint minimizes energy waste across 20,000+ buildings. To-date they have saved customers over $440M in energy costs, reduced over 5.7B kWh, and eliminated over 5.3B lbs of CO2e.What makes us different?Hardware enabled SaaS platform that is expandable to manage both traditional building assets (e.g., HVAC, Lighting, Refrigeration) and the future of additional grid-interactive assets (i.e., energy storage, EV charging).Serves “both sides of the meter” benefiting both customers in the building and grid participants. Advanced Analytics and Intelligence with data driven approach to manage savings and proactively monitor the health of assets. Ability to manage multiple distributed energy resources for market participation (e.g., battery storage, generation, HVAC).Focused on multiple industry market needs with a specific focus on mid-market commercial buildings and under-served SMBs. Ability to execute at the majority of unaddressed buildings (i.e., 90% of commercial buildings).$0 upfront cost subscription model that accelerates adoption. Essential Duties/Responsibilities: Handle incoming customer-facing calls with professionalism and courtesy, ensuring a great customer experience. Document all calls accurately and efficiently for reference and follow-up. Provide accurate information about our products, processes, and troubleshoot technical issues effectively. Process/document any work orders promptly to fully resolve customer issues and requests. Adhere to call flow procedures and call center guidelines. Meet or exceed established Key Performance Indicators (KPIs) to provide high-quality service delivery and customer satisfaction. Collaborate with other departments when needed to ensure timely and effective resolution of customer issues. Utilize provided tools and resources effectively to optimize performance. Actively participate in performance reviews and coaching sessions. Demonstrate a commitment to continuous improvement by seeking feedback and implementing best practices. Qualifications: High School diploma or equivalent. Friendly and professional demeanor with excellent verbal communication skills. Strong written communication skills for documenting calls and correspondence. Proficiency with basic computer skills and ability to navigate through multiple programs. Expected to work in a distraction-free home office or designated workspace. Reliable high-speed internet. Demonstrate problem-solving and troubleshooting skills with attention to detail.
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Network Engineer III – Remote

Summary

Planning and implementation of local area networks, wide area networks and remote access services. Is expected to be the third level support for the Ryder IT Technical Svc Desk for any end user or site issues requiring assistance beyond the service desk’s capability. Has responsibility for the identification of hardware or software technical problems and malfunctions related to any items of the network. Escalates to the appropriate carrier as required to resolve issues. Monitor and control infrastructure performance in the areas of response, throughput, and availability.

Essential Functions

  • Network upgrades, and routine hardware configuration
  • Monitor and control network performance in the areas of response, throughput, and availability
  • Remedy incident ticket problem resolution
  • Participate in 24×7 on-call rotation
  • Implement network architectures, including LAN, WLAN and WAN
  • Corporate Network Services administration- DNS, DHCP, Authentication
  • Creates and maintains comprehensive documentation for all implemented networks

Additional Responsibilities

  • Planning and implementation of local area networks, wide area networks and remote access services
  • Third level support for the Ryder IT Technical Svc Desk for any end user or site issue escalations
  • Escalates to the appropriate carrier or vendor as required to resolve issues
  • Has responsibility for the identification of hardware or software technical problems, and malfunctions related to any network related infrastructure.
  • Monitor and control infrastructure performance in the areas of response, throughput, and availability
  • Configures, tests, and maintains LAN/WAN equipment
  • MPLS, VRF, VPN and Internet network services administration
  • Monitors, troubleshoots, diagnoses, and resolves network problems
  • Creates and maintains comprehensive documentation for all implemented networks
  • Corporate DNS and DHCP administration
  • Assist in preparation of proposals and solution presentations
  • Present root cause analysis (RCA) for severity 1 incidents
  • Network upgrades, and routine hardware configuration
  • Daily maintenance and problem resolution on the LAN/WAN environment
  • Participate in 24×7 on-call rotation
  • Performs other duties as assigned.

Skills and Abilities

  • Strong verbal and written communication skills
  • Ability to create and maintain professional relationships within all levels of the organization (peers, work groups, customers, supervisors)
  • Capable of multi-tasking, highly organized, with excellent time management skills
  • Detailed oriented with excellent follow-up practices
  • Ability to lift, carry, and move components
  • Cisco enterprise Routers and Switches advanced required
  • SDWAN technology-Silverpeak and Meraki advanced preferred
  • WiFi Aruba, Cisco, Meraki and Aerohive-Extreme expert required
  • F5 or equivalent ADC Load Balancers intermediate required
  • Cloud- Azure, AWS and OCI intermediate preferred
  • Networking monitoring and application performance tools-Solarwinds intermediate required

Qualifications

  • Bachelor’s degree preferred MIS, CIS, MBA, Business Administration
  • Eight (8) years or more Enterprise in IT and/or Networking or Security required
  • Cisco enterprise Routers and Switches advanced required
  • SDWAN technology-Silverpeak and Meraki advanced preferred
  • WiFi Aruba, Cisco, Meraki and Aerohive-Extreme expert required
  • F5 or equivalent ADC Load Balancers intermediate required
  • Cloud- Azure, AWS and OCI intermediate preferred
  • Networking monitoring and application performance tools-Solarwinds intermediate required
  • Other CCNP or equivalent proven enterprise experience
  • Other CWNP or CWSP

Travel: 1-10%

DOT Regulated: No

Applicants from California, Colorado, Hawaii, New Jersey, New York City, and Washington:

Salary is determined based on internal equity; internal salary ranges; market

data/ranges; applicant’s skills; prior relevant experience; certain degrees or

certifications, etc. The salary for this position ranges from $75,000.00 to $83,000.00 Salaries may be supplemented with a bonus as applicable and/or as business conditions allow.

Ryder offers comprehensive health and welfare benefits, to include medical,

prescription, dental, vision, life insurance and disability insurance options, as well as

paid time off for vacation, illness, bereavement, family and parental leave, and a tax advantaged 401(k) retirement savings plan

Job Category: Network

Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

_Job Seekers can review the Job Applicant Privacy Policy by clicking HERE. (https://ryder.com/job-applicant-privacy-policy)_

Current Employees:

If you are a current employee at Ryder (not a Contractor or temporary employee through a staffing agency), please click here (http://wd5.myworkday.com/ryder/d/task/1422$3.htmld) to log in to Workday to apply using the internal application process.

Data Entry Processing Clerk- Remote

Data Entry Processing Clerk- Remote
Conduent Business Services – Sandy, UT
Schedule Monday- Friday from 6am (8hrs/shift and some weekends)
Pay Rate $13.00 during training- After training convert to ABC Pay Per Performance
Full-Time! + OT+ Benefits!
                                                                                                                                                                    

About the Data Entry role:

We are seeking a highly organized and detail-oriented Data Entry Clerk to join our team. You’ll need an excellent eye for detail as your primary role will be to verify the accuracy of data captured from scanned documents, correct the data as necessary, and apply various rules. Some full keying will be required.

The successful candidate will have impeccable attention to detail, and ability to maintain accuracy under pressure, excellent verbal and written communication skills, strong time management skills, andthe ability to adapt to changes in technology and business requirements. You will be expected to maintain the highest confidentiality at all times.

Primary Job Duties

  • Providing production services to client operations by performing administrative tasks such as data-entry, document processing, and scanning.
  • Receiving documents from both electronic and hard copy form for accurate processing.
  • Processing documents by following internal processes and identifying any gaps in required information.
  • Identifying documents and their purpose to create a database of information.
  • Providing great customer service.
  • Training & cross-training others as needed.
  • Additional duties as assigned.

Requirements

  • 1 year of Data Entry experience.
  • Basic Windows OS knowledge.
  • Be able to type a minimum of 55 WPM on a computer (Test Required).
  • Experience working under & meeting strict deadlines in a fast-paced, production-oriented environment.
  • Must be at least 18 years of age and pass both a criminal background check & a drug screen.
  • Be detail-oriented, have good problem-solving & communication skills, accurately interpret information, and ability to follow written and verbal instructions.
  • Must have Wired Internet available.
  • Must live in or near Sandy, UT.
  • High School Diploma or GED.

Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated salary range for this role is $26040 – $32550. 

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the “Submit” button at the bottom of the form. For those using Google Chrome or Mozilla Firefox please download the form first: click here to access or download the form. You may also click here to access Conduent’s ADAAA Accommodation Policy.At Conduent we value the health and safety of our associates, their families and our community. For US applicants while we DO NOT require vaccination for most of our jobs, we DO require that you provide us with your vaccination status, where legally permissible. Providing this information is a requirement of your employment at Conduent.

ROI Medical Records Specialist – Remote

Job Description:

Sharecare is the leading digital health company that helps people — no matter where they are in their health journey — unify and manage all their health in one place. Our comprehensive and data-driven virtual health platform is designed to help people, providers, employers, health plans, government organizations, and communities optimize individual and population-wide well-being by driving positive behavior change. Driven by our philosophy that we are all together better, at Sharecare, we are committed to supporting each individual through the lens of their personal health and making high-quality care more accessible and affordable for everyone. To learn more, visit www.sharecare.com.

Job Summary:

This position is responsible for processing all release of information requests in a timely and efficient manner ensuring accuracy and providing customers with the highest quality product and customer service. Associate must at all times safeguard and protect the patient’s right to privacy by ensuring that only authorized individuals have access to the patient’s medical information and that all releases of information are in compliance with the request, authorization, company policy and HIPAA regulations.

Essential Functions:

  • Completes release of information requests including retrieving patient’s medical chart and returning chart, scanning medical record accurately and correctly and transmitting daily, according to requests, established procedures, and established standards of quality and productivity.
  • Date stamps all requests and highlights pertinent data to facilitate processing.
  • Validates requests and authorizations for release of medical information according to established procedures.
  • Performs quality checks on all work to assure accuracy of the release, confidentiality, and proper invoicing.
  • Maintain equipment in excellent operating condition (inside and out).
  • Provides excellent customer service by being attentive and respectful; insures understanding of customer request and follows-through as promised; and being proactive in identifying client concerns, or problems.
  • May receive incoming requests including opening mail, telephone inquiries, and retrieving facsimile inquiries, depending on the needs to the client.
  • Maintains a neat, clean, and professional personal appearance and observes the dress code established.
  • Maintains a clean and orderly work area, insures that records and files are properly stored before leaving area.
  • Maintains working knowledge of the existing state laws and fee structure
  • Works within scope of position and direction; willingly accepts assignments and is available to take on additional facilities or help out during backlogs
  • Carries out responsibilities in accordance with client/site policies and procedures, including HIPAA, state/federal regulations related to operations, and labor regulations.
  • Maintains confidentiality, security and standards of ethics with all information.
  • Work with privileged information in a conscientious manner while releasing medical records in an efficient, effective, and accurate manner.

Qualifications:

  • High School Diploma (GED) required
  • A minimum of 2 years prior experience in a medical records department or like setting preferred
  • Must have strong computer software experience — general working knowledge of Microsoft Word and Excel required
  • Excellent organizational skills a must
  • Must be able to type 50 wpm
  • Must be able to use fax, copier, scanning machine
  • Must be willing to learn new equipment and processes quickly.
  • Must be self-motivated, a team player
  • Must have proven customer satisfaction skills
  • Must be able to multi-task

Sharecare and its subsidiaries are Equal Opportunity Employers and E-Verify users. Qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, sexual orientation, gender identity, religion, age, equal pay, disability, genetic information, protected veteran status, or other status protected under applicable law.

Data Entry Associate

We are COMPLY.

For compliance people.

We pride ourselves on being the champion for compliance professionals. Merging technology, consulting and education, we help clients navigate the ever-changing regulatory environment. We serve more than 7,000 clients globally, through our solutions including ComplySci, RIA in a Box, National Regulatory Service (NRS) and illumis. We are a high-growth organization and have been recognized with numerous awards including by Inc. 5000, Institutional Asset Manager Awards, Private Equity Wire Awards, and the Women in Data & Technology Awards.

COMPLY is made up of 350+ professionals worldwide. In the US alone, we have team members in 45 states. Employees of COMPLY have access to comprehensive benefits, unlimited PTO, paid bonding leave and 100% remote work flexibility with a WFH stipend.

Come join our team of talented innovators working together to forge the next generation of compliance.

To learn more about COMPLY, visitCOMPLY.com.

COMPLY is looking for a detail-oriented and organized Data Services Specialist to join our dynamic team!  This person will be responsible for communicating directly with clients on the progress of data entry projects, entering data into the database accurately and efficiently, and assisting with various special projects.  The ideal candidate will be positive, motivated, and have a “How Can I Help” mindset.

Responsibilities:

  • Maintain and add back-end site configurations.
  • Communicate directly with clients on the progress of data reconciliation projects.
  • Collaborate with brokers and the data team to troubleshoot and add broker feed connections.
  • Prepare mass historical data sets for clients.
  • Demonstrate services and offerings to clients while identifying potential cross-sell opportunities.
  • Lead multiple ad-hoc or ongoing projects to meet client deadlines and report progress to the Supervisor.
  • Manage inbound inquiries from clients and the onboarding team via Salesforce cases.
  • Verify and resolve discrepancies promptly.
  • Assist with operations by contributing new ideas toward expanding the team’s scope and effectiveness.
  • Assist with special projects.

Qualifications:

  • Associate Degree and/or Bachelor’s Degree is required.
  • Technically strong in utilizing Microsoft Office Suite (Excel, Word, PowerPoint, & Outlook) and various computer programs.
  • Able to effectively work under pressure to meet deadlines.
  • Excellent data entry skills with an extremely high level of accuracy.
  • Adept at keeping information confidential and complying with data integrity/security policies.
  • Solid problem-solving and time-management skills.
  • Excellent verbal and written communication skills.
  • Must be organized, energetic, and attentive to detail!
  • Salesforce, Jira, & Python knowledge is a plus!

$45,000 – $50,000 a year

The compensation range for this role is specific to the United States. It takes into account a wide range of factors that are considered in making compensation decisions, including, but not limited to, skill sets, training, licensure and certification, and experience. A reasonable estimate of the base salary range for this role would be $45,000-$50,000 plus applicable commission/benefits offerings, etc., as those similarly situated within the Company.